3
July 2022 – rev 1
Common Operational Issues
Issue Possible Cause Possible Solution
Missing wind data
Anemometer communication
error
• Disconnect/reconnect anemometer cable to cycle power
• Check anemometer cable connections
• Install an anemometer reboot board
Anemometer equipped SOOFIE
not operating
Check for correct SOOFIE operation
Emission source locations not
accurately identified
Anemometer is misaligned Align red mark on anemometer to true north
Anemometer is tilted from
vertical
Ensure anemometer is vertically mounted
Fan not spinning; no LED activity
on Boron/Argon
• Fuses not fully inserted
• No power from solar panel
• Battery not charging
• Check fuses for proper insertion and function
• Replace fuse holder caps if damaged
• Check solar panel connections and voltage output
• Check solar charge controller wiring connections
Fan spinning; no LED activity on
Boron/Argon
• Boron/Argon in fault state
• Boron/Argon not properly
installed in sensor board
• Press and release reset button on Boron/Argon
• Ensure Boron/Argon pins are fully seated and aligned in
Fan spinning; Boron/Argon LED
flashing red SOS pattern
• Battery fuse not inserted
correctly
• Electrical damage to sensor
• Check battery fuse for correct insertion and function
• Replace fuse holder caps if damaged
• Replace Boron/Argon and sensor board
Fan spinning; Boron/Argon LED
flashing green
• Inadequate cellular signal
• High cellular interference
• Check antenna connector and connection
• Switch to Wi-Fi and Argons
Fan spinning; Boron/Argon LED
pulsing cyan; no data
• Boron/Argon in fault state
• Incorrect Boron/Argon
• Press and release reset button on Boron/Argon
• Contact SOOFIE support to confirm/update device
SOOFIE runs for 2-3 days then
goes offline
Solar fuse not inserted correctly • Check solar fuse for correct insertion and function
• Replace fuse holder caps if damaged
Solar panel not connected
SOOFIE online only during day-
light hours
Battery fuse not inserted
correctly
• Check battery fuse for correct insertion and function
• Replace fuse holder caps if damaged
Solar charging circuit defective
• Check battery connections
• Check connections at solar charge controller
• Check for LED activity on solar charge controller
Fan issue
Fan housing interfering with
blades
• Loosen fan screws by rotating 1/4 turn CCW
• Enlarge holes in enclosure up to 3/16”
Fan not spinning after
loosening/clearing blades Replace fan
Fan RPM data showing 3 RPM,
but is spinning
• Contact SOOFIE support to update firmware
• Replace fan
• Replace Boron/Argon
Methane sensor data invalid
Methane sensor displaced from
socket
Reinsert methane sensor and confirm proper orientation in
socket
Temperature/Relative Humidity
(T/RH) data invalid
T/RH sensor displaced from
socket
Reinsert T/RH sensor and confirm proper orientation in
socket
