Alliance Laundry Systems CCN020HNF User manual

www.alliancelaundry.com

CHM1772

CHM1772C

Part No. F8266301ENR4

December 2016

Washer-Extractor

Cabinet Hardmount

Refer to Page 8 for Model Numbers

Troubleshooting

means without the expressed written consent of the publisher.

F8266301ENR4 1

Table of

Contents

Safety Information.............................................................................. 3

Explanation of Safety Messages .......................................................... 3

General Safety Precautions .................................................................. 3

Important Safety Instructions .............................................................. 4

Safety Decals ....................................................................................... 6

Operator Safety .................................................................................... 6

Introduction......................................................................................... 7

Customer Service ................................................................................. 7

Serial Plate Location ............................................................................ 7

Model Identification ............................................................................ 8

Theory of Operation ........................................................................... 12

Starting the Machine ............................................................................ 12

Fill ........................................................................................................ 12

Supply .................................................................................................. 12

Wash .................................................................................................... 12

Drain .................................................................................................... 12

Extract .................................................................................................. 12

Troubleshooting .................................................................................. 13

2 Speed Models.................................................................................... 14

1. No Extract ...................................................................................... 14

2. No Basket Rotation ........................................................................ 16

Design 1 Only ...................................................................................... 17

1. No External Supplies ..................................................................... 17

2. No Extract (F and V-speed Models) .............................................. 19

3. No Rotation without Drive Fault ................................................... 20

Design 1, 2 and 3 ................................................................................. 22

1. “dOOr” Displayed at Startup or When Vend Satisfied.................. 22

2. Door Does Not Lock at Startup...................................................... 24

3. Door Fails to Unlock at End of the Cycle...................................... 26

4. Excessive Vibration and/or Noise During Spin

(Drawing 1 of 2) ........................................................................... 28

5. Machine Does Not Fill with Water ................................................ 30

6. No Display ..................................................................................... 32

7. No Outputs ..................................................................................... 35

8. Excessive Cycle Time.................................................................... 39

9. No Keypad Function ...................................................................... 40

10. Abnormal Operation ...................................................................... 41

11. No High Extract ............................................................................. 44

12. No Rotation with Drive Fault......................................................... 46

13. Unable to Access Manual Mode .................................................... 47

14. EFS Error ....................................................................................... 49

15. Heat Error (Machines with Auxiliary Heat Only) ......................... 51

16. Control Always in Audit Display Mode ........................................ 55

17. Control Will Not Allow PDA to Download a Machine Cycle

if it is Currently Running.............................................................. 57

2F8266301ENR4

Design 2 and 3 only............................................................................. 59

1. “Ed01” SPI Communication Error (Sheet 1 of 8).......................... 59

2. “Ed02” DC BUS Error (Sheet 1 of 2) ............................................ 67

3. “Ed03” Tachometer Error (Sheet 1 of 2) ....................................... 69

4. “Ed04” Locked Rotor Error (Sheet 1 of 2) .................................... 71

5. “Ed05” IGBT Overcurrent Error (Sheet 1 of 2)............................ 73

6. “Ed06” Thermal Error.................................................................... 75

7. “Ed07” Invalid Parameter Error..................................................... 76

8. “Ed08” Max Overcurrent Error (Sheet 1 of 2)............................... 77

9. “Ed09” Current Sensor Error ......................................................... 79

F8266301ENR4

Safety Information

Explanation of Safety Messages

Throughout this manual and on machine decals, you

will find precautionary statements (“DANGER,”

“WARNING,” and “CAUTION”) followed by specific

instructions. These precautions are intended for the

personal safety of the operator, user, servicer, and

those maintaining the machine.

Additional precautionary statements (“IMPORTANT”

and “NOTE”) are followed by specific instructions.

IMPORTANT: The word “IMPORTANT” is used

to inform the reader of specific procedures where

minor machine damage will occur if the procedure

is not followed.

NOTE: The word “NOTE” is used to communicate

installation, operation, maintenance or servicing

information that is important but not hazard

related.

General Safety Precautions

In the interest of safety, some general precautions

relating to the operation of this machine follow.

Danger indicates the presence of a hazard

that will cause severe personal injury,

death or substantial property damage if

the danger is ignored.

DANGER

Warning indicates the presence of a

hazard that can cause severe personal

injury, death or substantial property

damage if the warning is ignored.

WARNING

Caution indicates the presence of a

hazard that will or can cause minor

personal injury or property damage if the

caution is ignored.

CAUTION

• Failure to install, maintain and/or

operate this product according to the

manufacturer’s instructions may result

in conditions which can produce

serious injury, death and/or property

damage.

• Do not repair or replace any part of the

product or attempt any servicing unless

specifically recommended or published

in this Service Manual and unless you

understand and have the skills to carry

out the servicing.

• Whenever ground wires are removed

during servicing, these ground wires

must be reconnected to ensure that the

product is properly grounded and to

reduce the risk of fire, electric shock,

serious injury or death.

W006R2

WARNING

To reduce the risk of electric shock, fire,

explosion, serious injury or death:

• Disconnect electric power to the

washer-extractor before servicing.

• Never start the washer-extractor with

any guards/panels removed.

• Whenever ground wires are removed

during servicing, these ground wires

must be reconnected to ensure that the

washer-extractor is properly grounded.

W460

WARNING

Repairs that are made to your products

by unqualified persons can result in

hazards due to improper assembly or

adjustments subjecting you, or the

inexperienced person making such

repairs, to the risk of serious injury,

electrical shock, or death.

W007

WARNING

Safety Information

F8266301ENR4

Always contact your dealer, distributor, service agent

or the manufacturer about any problems or conditions

you do not understand.

Important Safety Instructions

1. Read all instructions before using the washer.

2. Refer to the GROUNDING INSTRUCTIONS in

the INSTALLATION manual (supplied with your

washer) for the proper grounding of the washer.

3. Do not wash textiles that have been previously

cleaned in, washed in, soaked in or spotted with

gasoline, kerosene, waxes, cooking oils, dry-

cleaning solvents or other flammable or

explosive substances. They give off vapors that

could ignite or explode.

4. Do not add gasoline, dry-cleaning solvents or

other flammable or explosive substances to the

wash water. These substances give off vapors that

could ignite or explode.

5. Under certain conditions, hydrogen gas may be

produced in a hot water system that has not been

used for two weeks or more. HYDROGEN GAS

IS EXPLOSIVE. If the hot water system has not

been used for such a period, before using a

washer, turn on all hot water faucets and let the

water flow from each for several minutes. This

will release any accumulated hydrogen gas. The

gas is flammable. Do not smoke or use an open

flame during this time.

6. Do not allow children to play on or in a washer.

Close supervision of children is necessary when

the washer is used near children.

7. Before the washer is removed from service or

discarded, remove the door to the washing

compartment.

8. Do not reach into the washer if the wash drum is

moving.

9. Do not install or store the washer where it will be

exposed to water and/or weather.

10. Do not tamper with the controls.

11. Do not repair or replace any part of the washer or

attempt any servicing unless specifically

recommended in the user-maintenance

instructions or in published user-repair

instructions that the user understands and has the

skills to carry out.

12. To reduce the risk of an electrical shock or fire,

DO NOT use an extension cord or an adapter to

connect the washer to an electrical power source.

13. Use the washer only for its intended purpose,

washing clothes.

14. Never wash machine parts or automotive parts in

the machine. This could result in serious damage

to the basket.

15. ALWAYS disconnect the washer from its

electrical supply before attempting any service.

16. Install the washer according to the

INSTALLATION INSTRUCTIONS. All

connections for water, drain, electrical power and

grounding must comply with local codes and,

when required, be made by licensed personnel.

17. To reduce the risk of fire, textiles which have

traces of any flammable substances such as

vegetable oil, cooking oil, machine oil,

flammable chemicals, thinner, etc. or anything

containing wax or chemicals such as in mops or

cleaning cloths, must not be put into the washer.

These flammable substances may cause the

fabric to ignite.

18. Do not use fabric softeners or products to

eliminate static unless recommended by the

manufacturer of the fabric softener or product.

19. Keep the washer in good condition. Bumping or

dropping the washer can damage its safety

features. If this occurs, have the washer checked

by a qualified service person.

If you or an unqualified person perform

service on your product, you must

assume the responsibility for any

personal injury or property damage which

may result. The manufacturer will not be

responsible for any injury or property

damage arising from improper service

and/or service procedures.

W008

WARNING

To reduce the risk of fire, electric shock,

serious injury or death to persons when

using your washer, follow these basic

precautions:

W023

WARNING

Safety Information

F8266301ENR4

20. If the supply cord is damaged, it must be replaced

by a special cord or assembly available from the

manufacturer or its service agent.

21. Be sure that water connections have a shut-off

valve and that fill hose connections are tight.

CLOSE the shut-off valves at the end of each

wash day.

22. The loading door MUST BE CLOSED any time

the washer is to fill, tumble or spin. DO NOT

bypass the loading door switch and permit the

washer to operate with the loading door open.

23. Always read and follow the manufacturer’s

instructions on packages of laundry and cleaning

aids. Heed all warnings and precautions. To

reduce the risk of poisoning or chemical burns,

keep them out of the reach of children at all times

(preferably in a locked cabinet).

24. Always follow the fabric care instructions

supplied by the textile manufacturer.

25. Never operate the washer with any guards and/or

panels removed.

26. DO NOT operate the washer with missing or

broken parts.

27. DO NOT bypass any safety devices.

28. Failure to install, maintain and/or operate this

washer according to the manufacturer's

instructions may result in conditions that can

produce bodily injury and/or property damage.

NOTE: The WARNING and IMPORTANT

SAFETY INSTRUCTIONS appearing in this

manual are not meant to cover all possible

conditions and situations that may occur. Common

sense, caution and care must be exercised when

installing, maintaining and operating the washer.

Any problems or conditions not understood should be

reported to the dealer, distributor, service agent or the

manufacturer.

IMPORTANT: Ensure that the recommended

clearances for inspection and maintenance

are provided. Never allow the inspection and

maintenance space to be blocked.

This machine must be installed, adjusted,

and serviced by qualified electrical

maintenance personnel familiar with the

construction and operation of this type of

machinery. They must also be familiar

with the potential hazards involved.

Failure to observe this warning may result

in personal injury and/or equipment

damage, and may void the warranty.

SW004

WARNING

Install the machine on a level floor of

sufficient strength. Failure to do so may

result in conditions which can produce

serious injury, death and/or property

damage.

W703

WARNING

Be careful around the open door,

particularly when loading from a level

below the door. Impact with door edges

can cause personal injury.

SW025

CAUTION

Never touch internal or external steam

pipes, connections, or components.

These surfaces can be extremely hot and

will cause severe burns. The steam must

be turned off and the pipe, connections,

and components allowed to cool before

the pipe can be touched.

SW014

WARNING

Safety Information

F8266301ENR4

Safety Decals

Safety decals appear at crucial locations on the

machine. Failure to maintain legible safety decals

could result in injury to the operator or service

technician.

To provide personal safety and keep the machine in

proper working order, follow all maintenance and

safety procedures presented in this manual. If

questions regarding safety arise, contact the

manufacturer immediately.

Use manufacturer-authorized spare parts to avoid

safety hazards.

Operator Safety

To ensure the safety of machine operators, the

following maintenance checks must be performed

daily:

1. Prior to operating the machine, verify that all

warning signs are present and legible. Missing or

illegible signs must be replaced immediately.

Make certain that spares are available.

2. Check door interlock before starting operation of

the machine:

a. Attempt to start the machine with the door

open. The machine should not start with the

door open.

b. Close the door without locking it and attempt

to start the machine. The machine should not

start with the door unlocked.

c. Close and lock the door and start a cycle.

Attempt to open the door while the cycle is in

progress. The door should not open.

If the door lock and interlock are not functioning

properly, call a service technician.

3. Do not attempt to operate the machine if any of

the following conditions are present:

a. The door does not remain securely locked

during the entire cycle.

b. Excessively high water level is evident.

c. Machine is not connected to a properly

grounded circuit.

Do not bypass any safety devices in the machine.

NEVER insert hands or objects into

basket until it has completely stopped.

Doing so could result in serious injury.

SW012

WARNING

Never operate the machine with a

bypassed or disconnected balance

system. Operating the machine with

severe out-of-balance loads could result

in personal injury and serious equipment

damage.

SW039

WARNING

F8266301ENR4

Introduction

Customer Service

Alliance Laundry Systems is not responsible for

personal injury or property damage resulting from

improper service. Review all service information

before beginning repairs.

If literature or replacement parts are required, contact

the source from whom the machine was purchased or

contact Alliance Laundry Systems at (920) 748-3950

for the name of the nearest authorized parts distributor.

For technical assistance, call either of these numbers

(920) 748-3121 Ripon, Wisconsin or +32 56 41 20 54

Wevelgem, Belgium.

Serial Plate Location

When calling or writing about your product, be sure to

mention model and serial numbers. Model and serial

numbers are located on serial plate(s) as shown.

CHM3025P

*CN030GCUOU001

00000000000

208–240

Phase

SupplyWater:

BAR

Numberofwires:

FLA:

amps

CircuitBreakerSize:

amps

603

SerialNo.

ModelNo.

Voltage

30 - 85 psi, 2 - 5.7

Max.Load:

Schematic:

18.2

*CN030GCUOU001

00000000000

208 – 240

Phase

Supply Water:

BAR

Number of wires :

FLA :

amps

Circuit Breaker Size :

amps

60 3

Serial No.

Model No.

Voltage

30 - 85 psi, 2 - 5.7

Max. Load :

Schematic :

18.2

Introduction

F8266301ENR4

Model Identification

Information in this manual is applicable to these washers.

CCN020HNF

CCN020HNV

CCN020KNF

CCN020KNV

CCN030HNF

CCN030HNV

CCN030KNF

CCN030KNV

CCN040HNF

CCN040HNV

CCN040KNF

CCN040KNV

CCN060HNF

CCN060HNV

CCN060KNF

CCN060KNV

CCN080HNF

CCN080HNV

CCN080KNV

CCN100HNF

CCN100HNV

HCB040HCF

HCB040HNF

HCB040HNV

HCB040KCF

HCB040KCV

HCB040KEV

HCB040KLV

HCB040KXF

HCB040KYF

HCB040KYV

HCB040LDF

HCD020JD2

HCD020LC2

HCD020LD2

HCD020LDF

HCD020LDV

HCD030LD2

HCD030LDF

HCD030LDV

HCD040LD2

HCD040LDF

HCD040LDV

HCD060LD2

HCD060LDF

HCD060LDV

HCD080LDF

HCD080LDV

HCL020HDF

HCL020HN2

HCL020HNF

HCL020HNV

HCL020HXF

HCL020KCF

HCL020KCV

HCL020KD2

HCL020KDF

HCL020KDV

HCL020KEF

HCL020KEV

HCL020KXV

HCL020LD2

HCL030HCF

HCL030HDF

HCL030HE2

HCL030HEF

HCL030HLF

HCL030HN2

HCL030HNF

HCL030HNV

HCL030HXF

HCL030KCF

HCL030KCV

HCL030KD2

HCL030KDF

HCL030KDV

HCL030KEF

HCL030KEV

HCL030KXV

HCL030KYF

HCL040HC2

HCL040HCF

HCL040HDF

HCL040HE2

HCL040HEF

HCL040HN2

HCL040HNF

HCL040HNV

HCL040HXF

HCL040KCF

HCL040KCV

HCL040KD2

HCL040KDF

HCL040KDV

HCL040KEF

HCL040KEV

HCL040KXV

HCL060HC2

HCL060HDF

HCL060HN2

HCL060HNF

HCL060HNV

HCL060HXF

HCL060KCF

HCL060KCV

HCL060KD2

HCL060KDF

HCL060KDV

HCL060KEF

HCL060KEV

HCL060KXV

HCL080HNF

HCL080HNV

HCL080KDF

HCL080KDV

HCL100KDF

HCL100KDV

HCN020HC2

HCN020HCF

HCN020HD2

HCN020HDF

HCN020HEF

HCN020HN2

HCN020HNF

HCN020HNV

HCN020HXF

HCN020HY2

HCN020HYF

HCN020KC2

HCN020KCF

HCN020KCV

HCN020KD2

HCN020KDF

HCN020KDV

HCN020KEF

HCN020KEV

HCN020KX2

HCN020KXF

HCN020KY2

HCN020KYF

HCN020KYV

HCN030HC2

HCN030HCF

HCN030HD2

HCN030HDF

HCN030HEF

HCN030HN2

HCN030HNF

HCN030HNV

HCN030HXF

HCN030HY2

HCN030HYF

HCN030KC2

HCN030KCF

HCN030KCV

HCN030KD2

HCN030KDF

HCN030KDV

HCN030KE2

HCN030KEF

HCN030KEV

HCN030KXF

HCN030KY2

HCN030KYF

HCN030KYV

HCN040HC2

HCN040HCF

HCN040HD2

HCN040HDF

HCN040HEF

HCN040HN2

HCN040HNF

HCN040HNV

HCN040HXF

HCN040HY2

HCN040HYF

HCN040KC2

HCN040KCF

HCN040KCV

HCN040KD2

HCN040KDF

HCN040KDV

HCN040KEF

HCN040KEV

HCN040KXF

HCN040KXV

HCN040KY2

HCN040KYF

HCN040KYV

HCN060HC2

HCN060HCF

HCN060HDF

HCN060HEF

HCN060HN2

HCN060HNF

HCN060HNV

HCN060HXF

HCN060HY2

HCN060HYF

HCN060KC2

HCN060KCF

HCN060KCV

HCN060KD2

HCN060KDF

HCN060KDV

HCN060KE2

HCN060KEF

HCN060KEV

HCN060KXF

HCN060KY2

HCN060KYF

HCN060KYV

HCN080HCF

HCN080HCV

HCN080HDF

HCN080HNF

HCN080HNV

HCN080HYF

HCN080HYV

HCN080KCF

HCN080KCV

HCN080KDF

HCN080KDV

HCN080KEV

HCN080KYF

HCN080KYV

HCN100HCF

HCN125KYV

HCU020HC2

HCU020HEF

HCU020HL2

HCU020HN2

HCU020HNF

HCU020HNV

HCU020HX2

HCU020HXF

HCU020KCF

HCU020KCV

HCU020KE2

HCU020KEV

HCU020KL2

HCU020KLF

HCU020KLV

HCU020KXV

HCU020KY2

HCU020KYF

HCU020KYV

HCU030HC2

HCU030HE2

HCU030HL2

HCU030HLF

HCU030HN2

HCU030HNF

HCU030HNV

HCU030HX2

HCU030HXF

HCU030KCF

HCU030KCV

HCU030KE2

HCU030KEV

HCU030KLV

HCU030KXV

HCU030KY2

HCU030KYF

HCU030KYV

HCU040HC2

HCU040HLF

HCU040HN2

HCU040HNF

HCU040HNV

HCU040HX2

HCU040HXF

HCU040KCF

HCU040KCV

HCU040KE2

HCU040KEV

HCU040KLF

HCU040KLV

HCU040KXF

HCU040KXV

HCU040KY2

HCU040KYF

HCU040KYV

HCU060HC2

HCU060HL2

(continued)

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