Alliance Laundry Systems HC18PC2 Programming manual

www.comlaundry.com

CHM1323C

Part No. F232203R2

December 2006

Troubleshooting

Washer-Extractor

Cabinet Hardmount

P, S and V Computer

Refer to Page 8 for Model Numbers

the expressed written consent of the publisher.

F232203 1

Table of

Contents

Safety Information...................................................................................3

General Safety Precautions....................................................................3

Important Safety Instructions ................................................................4

Locating an Authorized Servicer...........................................................5

Introduction..............................................................................................7

Customer Service...................................................................................7

Nameplate Location...............................................................................7

Model Identification ..............................................................................8

Troubleshooting.......................................................................................9

1. No Hot Fill Analysis (OPL)........................................................10

2. No Hot Fill Analysis (Coin)........................................................14

3. No Cold Fill Analysis (OPL) ......................................................18

4. No Cold Fill Analysis (Coin)......................................................22

5. No Supply Fill Analysis (OPL)...................................................26

6. No Supply Fill Analysis (Coin) ..................................................30

7. No Motor Function (FWD or REV)............................................34

8. No Motor Function (SP) .............................................................38

9. Drain Valve Malfunction ............................................................42

10. Overflow Analysis ......................................................................46

11. Contactor Analysis (FWD and REV)..........................................50

12. Contactor Analysis (SP)..............................................................54

13. Coins Ignored When Entered......................................................58

14. Control Has No Display (OPL)...................................................62

15. Control Has No Display (Coin) ..................................................66

16. The Machine Does Not Hold Water ...........................................70

17. Compartment 2 of Supply Dispenser Not Flushing Completely 74

18. The Door Leaks...........................................................................75

19. No Keypad Function ...................................................................76

20. Excessive Vibration and/or Noise During Spin..........................77

21. The Water Level is Too High or Too Low .................................78

22. Excessive Cycle Time.................................................................79

23. Water Running Continuously with Machine Power Off.............80

24. Door Unlocking Malfunction (OPL)...........................................82

25. Door Unlocking Malfunction (Coin) ..........................................86

26. Pump Drain Analysis ..................................................................90

27. Machine Won't Start (OPL) ........................................................94

28. Machine Won't Start (Coin)........................................................98

29. Motor Runs Continuously in One Direction.............................102

30. Machine Stops in Mid-Cycle ....................................................103

31. Overload Relay Tripping Repeatedly .......................................104

32. Compartment 2 of Supply Dispenser Not Flushing

Completely................................................................................105

33. Troubleshooting and Cleaning the Coin Drop ..........................106

2F232203

Notes

F232203 3

Section 1

Safety Information

Throughout this manual and on machine decals, you will find precautionary statements (“CAUTION,”

“WARNING,” and “DANGER”) followed by specific instructions. These precautions are intended for the personal

safety of the operator, user, servicer and those maintaining the machine.

aDANGER

Danger indicates the presence of a hazard that will cause severe personal injury, death or substantial property

damage if the danger is ignored.

aWARNING

Warning indicates the presence of a hazard that can cause severe personal injury, death or substantial property

damage if the warning is ignored.

aCAUTION

Caution indicates the presence of a hazard that will or can cause minor personal injury or property damage if the

caution is ignored.

Additional precautionary statements (“IMPORTANT” and “NOTE”) are followed by specific instructions.

IMPORTANT

The word “IMPORTANT” is used to inform the reader of specific procedures where minor machine damage will

occur if the procedure is not followed.

NOTE

The word “NOTE” is used to communicate installation, operation, maintenance or servicing information that is

important but not hazard related.

General Safety Precautions

In the interest of safety, some general precautions relating to the operation of this machine follow.

• Failure to install, maintain and/or operate this product according to the manufacturer’s

instructions may result in conditions which can produce serious injury, death and/or property

damage.

• Do not repair or replace any part of the product or attempt any servicing unless specifically

recommended or published in this Service Manual and unless you understand and have the

skills to carry out the servicing.

• Whenever ground wires are removed during servicing, these ground wires must be

reconnected to ensure that the product is properly grounded and to reduce the risk of fire,

electric shock, serious injury or death.

W006R2

WARNING

4F232203

Safety Information

Always contact your dealer, distributor, service agent or the manufacturer about any problems or conditions you do

not understand.

Important Safety Instructions

1. Read all instructions before using the washer-

extractor.

2. Refer to the GROUNDING INSTRUCTIONS in

the INSTALLATION manual (supplied with your

washer-extractor) for the proper grounding of the

washer-extractor.

3. Do not wash textiles that have been previously

cleaned in, washed in, soaked in or spotted with

gasoline, dry-cleaning solvents or other

flammable or explosive substances. They give off

vapors that could ignite or explode.

4. Do not add gasoline, dry-cleaning solvents or

other flammable or explosive substances to the

wash water. These substances give off vapors that

could ignite or explode.

5. Under certain conditions, hydrogen gas may be

produced in a hot water system that has not been

used for two weeks or more. HYDROGEN GAS

IS EXPLOSIVE. If the hot water system has not

been used for such a period, before using a

washer-extractor, turn on all hot water faucets and

let the water flow from each for several minutes.

This will release any accumulated hydrogen gas.

The gas is flammable. Do not smoke or use an

open flame during this time.

To reduce the risk of electric shock, fire, explosion, serious injury or death:

• Disconnect electric power to the washer-extractor before servicing.

• Never start the washer-extractor with any guards/panels removed.

• Whenever ground wires are removed during servicing, these ground wires must be

reconnected to ensure that the washer-extractor is properly grounded.

W460

WARNING

Repairs that are made to your products by unqualified persons can result in hazards due to

improper assembly or adjustments subjecting you or the inexperienced person making such

repairs to the risk of serious injury, electrical shock or death.

W007

WARNING

If you or an unqualified person perform service on your product, you must assume the

responsibility for any personal injury or property damage which may result. The manufacturer

will not be responsible for any injury or property damage arising from improper service and/or

service procedures.

W008

WARNING

To reduce the risk of fire, electric shock, serious injury or death to persons when using your

washer, follow these basic precautions:

W023E

WARNING

F232203 5

Safety Information

6. Do not allow children to play on or in a washer-

extractor. Close supervision of children is

necessary when the washer-extractor is used near

children.

7. Before the washer-extractor is removed from

service or discarded, remove the door to the

washing compartment.

8. Do not reach into the washer-extractor if the wash

basket is moving.

9. Do not install or store the washer-extractor where

it will be exposed to water and/or weather.

10. Do not tamper with the washer-extractor’s

controls.

11. Do not repair or replace any part of the washer-

extractor or attempt any servicing unless

specifically recommended in the user-

maintenance instructions or in published user-

repair instructions that the user understands and

has the skills to carry out.

12. To reduce the risk of an electrical shock or fire,

DO NOT use an extension cord or an adapter to

connect the washer-extractor to an electrical

power source.

13. Use the washer-extractor only for its intended

purpose, washing clothes.

14. ALWAYS disconnect the washer-extractor from

its electrical supply before attempting any

service.

15. Install the washer-extractor according to the

INSTALLATION INSTRUCTIONS. All

connections for water, drain, electrical power and

grounding must comply with local codes and,

when required, be made by licensed personnel.

16. To reduce the risk of fire, textiles which have

traces of any flammable substances such as

vegetable oil, cooking oil, machine oil,

flammable chemicals, thinner, etc. or anything

containing wax or chemicals such as in mops or

cleaning cloths, must not be put into the washer-

extractor. These flammable substances may cause

the fabric to ignite.

17. Do not use fabric softeners or products to

eliminate static unless recommended by the

manufacturer of the fabric softener or product.

18. Keep the washer-extractor in good condition.

Bumping or dropping the washer-extractor can

damage its safety features. If this occurs, have the

washer-extractor checked by a qualified service

person.

19. Replace worn power cords and/or loose plugs.

20. Be sure that water connections have a shut-off

valve and that fill hose connections are tight.

CLOSE the shut-off valves at the end of each

wash day.

21. The loading door MUST BE CLOSED any time

the washer-extractor is to fill, tumble or spin. DO

NOT by-pass the loading door switch and permit

the washer-extractor to operate with the loading

door open.

22. Always read and follow the manufacturer’s

instructions on packages of laundry and cleaning

aids. Heed all warnings and precautions. To

reduce the risk of poisoning or chemical burns,

keep them out of the reach of children at all times

(preferably in a locked cabinet).

23. Always follow the fabric care instructions

supplied by the textile manufacturer.

24. Never operate the washer-extractor with any

guards and/or panels removed.

25. DO NOT operate the washer-extractor with

missing or broken parts.

26. DO NOT by-pass any safety devices.

27. Failure to install, maintain and/or operate this

washer-extractor according to the manufacturer's

instructions may result in conditions that can

produce bodily injury and/or property damage.

NOTE: The WARNING and IMPORTANT

SAFETY INSTRUCTIONS appearing in this

manual are not meant to cover all possible

conditions and situations that may occur. Common

sense, caution and care must be exercised when

installing, maintaining and operating the washer-

extractor.

Any problems or conditions not understood should be

reported to the dealer, distributor, service agent or the

manufacturer.

Locating an Authorized Servicer

Alliance Laundry Systems is not responsible for

personal injury or property damage resulting from

improper service. Review all service information

before beginning repairs.

Warranty service must be performed by an authorized

technician, using authorized factory parts. If service is

required after the warranty expires, Alliance Laundry

Systems also recommends contacting an authorized

technician and using authorized factory parts.

6F232203

Notes

F232203 7

Section 2

Introduction

Customer Service

Alliance Laundry Systems is not responsible for

personal injury or property damage resulting from

improper service. Review all service information

before beginning repairs.

If literature or replacement parts are required, contact

the source from whom the machine was purchased or

contact Alliance Laundry Systems at (920) 748-3950

for the name of the nearest authorized parts distributor.

For technical assistance, call the following number:

(920) 748-3121

Nameplate Location

When calling or writing about your product, be sure to

mention model and serial numbers. Model and serial

numbers are located on nameplate(s) as shown.

Model No.

Serial No.

VoltageAmps

Required CircuitBreakerAmps.

Hz WirePhase

Max. LoadKGMax. Speed RPM

Elec. Heating

ProductNo. DateCode

KWSteamPress PSIBAR

Model No.

Serial No.

Voltage Amps

Required Circuit Breaker Amps.

Hz Wire Phase

Max. Load KG Max. Speed RPMLB

Elec. Heating

Product No. Date Code

KW Steam Press PSI BAR

CHM2411P

8F232203

Introduction

Model Identification

Information in this manual is applicable to these washer-extractors.

HC18PC2

HC18SN2

HC18VC2

HC20SN2

HC20VC2

HC20VX2

HC25PC2

HC25SN2

HC25VC2

HC25VX2

HC27PC2

HC27SN2

HC27VC2

HC30SN2

HC30VC2

HC30VX2

HC35PC2

HC35SN2

HC35VC2

HC40SN2

HC40VC2

HC40VX2

HC50PC2

HC50SN2

HC50VC2

HC50VX2

HC60SN2

HC60VC2

HC60VX2

HC80PC3

HC80SN3

HC80VCV

HC80VNV

HC80VXV

SC125VNV

SC18PC3

SC18SN2

SC18SN3

SC18VN2

SC18VNV

SC20VN2

SC25SN2

SC25VN2

SC27SN2

SC27VN2

SC27VNV

SC30VN2

SC35PC3

SC35SN2

SC35SN3

SC35VN2

SC35VNV

SC40VN2

SC40VNV

SC50PC3

SC50SN2

SC50SN3

SC50VN2

SC50VNV

SC60VN2

SC60VNF

SC60VNV

SC80SN3

SC80VNV

UC125VNV

UC18PC2

UC18PC3

UC18PN2

UC18PN3

UC18VN2

UC18VNV

UC20PN2

UC20VN2

UC25PC2

UC25PN2

UC25VN2

UC27PC2

UC27PN2

UC27VN2

UC27VNV

UC30PN2

UC30VN2

UC35PC2

UC35PC3

UC35PN2

UC35PN3

UC35VN2

UC35VNV

UC40PN2

UC40VN2

UC40VNV

UC50PC2

UC50PC3

UC50PN2

UC50PN3

UC50VN2

UC50VNV

UC60PN2

UC60VN2

UC60VNF

UC60VNV

UC80PC3

UC80PN3

UC80VNV

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