Alcatel-Lucent 8028s Premium User manual

8028s Premium DeskPhone

8018 DeskPhone

8008G DeskPhone

8008 DeskPhone

SIP Business

User Manual

8AL90341ENACed01

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Introduction

Thank you for choosing an Alcatel-Lucent phone.

This document describes the services offered by the SIP Business range desk phones connected to an

OmniPCX Enterprise system in SIP Business mode.

The SIP Business range is composed of the following desk phones:

•Alcatel-Lucent 8028s Premium DeskPhone (8028s).

•Alcatel-Lucent 8018 DeskPhone (8018).

•Alcatel-Lucent 8008G DeskPhone (8008G).

•Alcatel-Lucent 8008 DeskPhone (8008).

The labels and icons displayed depend on the type and the skin of the set. The label is not displayed if

the corresponding feature is not configured on your telephone system. Depending on the size of the

display, some labels may be truncated. All labels are displayed in color and are italicized. This icon

describes a succession of actions or labels you have to do or select: .

This icon describes the consequence of an action: .

Some features depend on the type of the set.

8028s

8018

8008G

8008

IP Phone

Color screen

Monochrome screen

Busy light logo on back shell

Theme (skin)

Bluetooth® handset

Bluetooth® Smart Ready

Compatible with Bluetooth ® headset

USB headset

Jack headset

RJ9 headset*

Two-port Gigabit Ethernet switch with Power Over Ethernet

support

Two-port Fast Ethernet switch with Power Over Ethernet

support

Premium Add-on 10 keys modules

Premium Smart display 14 keys module

Premium add-on 40-key modules

Audio services (hands-free, handset and headset)

Adjusting the contrast of the display

Ambient light sensor

*Use an adapter RJ9 to connect a jack or usb headset (3GV28177AA).

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The labels andicons presented inthis document are not contractually binding and may bemodifiedwithout

prior warning.

History of the document

8AL90341xxAC

•R510

•8008G DeskPhone

8AL90341xxAB

•8008 DeskPhone

•List of accessories

•Accessories

•Ordering information

8AL90341xxAA

•8028s Premium DeskPhone, 8018 DeskPhone

SIP Business 
 
 
 
8AL90341ENACed01 
 
4 /60 
 
 8028s Premium DeskPhone 6 
 8018 DeskPhone 8 
 8008 / 8008G DeskPhone 11 
 Permanent features keys 13 
 Homepage screen 14 
 Call icons 15 
 Keyboard 15 
 Description of the connectors 17 
 Install a comfort wired handset 18 
 Multiple SIP accounts 18 
 Local directory 19 
 Contact card 20 
 Make call using speed dial 22 
 Information about the phone 23 
 Manage the call log 23 
 Calling by number 24 
 Calling by name 25 
 Call from call log 25 
 Make a call using your list of contacts 25 
 Calling using speed dial key 26 
 Receiving a call 26 
 Switching between audio modes 27 
 Activating the loudspeaker during a conversation (handset lifted) 27 
 Redialing 27 
 Sending DTMF signals 28 
 Mute, so that your contact cannot hear you 28 
 Lock / unlock your telephone 28 
 Making a second call during a conversation 28 
 Answering a second call during a conversation 29 
 To cancel your second call and recover the first 29 
 Placing a call on hold (hold) 30 
 Switching between calls (Broker call) 30 
 Transferring a call 30 
 Three-way conference with internal and/or external contacts (conference) 31 
 Hide your phone number 31 
 Do not disturb 31 
 Forwarding to a number or voicemail 32 
 Cancelling all forwards 33 
 Listen to your voicemail 33 
 Defining a 'hotline' number 33 
 Configure your phone for remote working 34 
 Adjusting the audio functions 38 
 Adjust ringer volume while a call arrives 39 
 Configuring the welcome page 39 
 Selecting language 39 
 Adjusting the contrast of the display 39 
 Programming direct call keys (8028s Premium DeskPhone, 8018 DeskPhone, add-on module) 40 
 Install a jack accessory (headset, hands-free, loudspeaker) (8028s) 40 
 Install a USB accessory (Headset, Handsfree, Loudspeaker) 40 
 Install a RJ9 headset (8008G, 8008) 41 
 Manage connected devices (8028s) 41 

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Technical code / Date code 42

Software version 42

Display network settings 42

Reboot your phone 42

Access to administrator configuration 43

List of accessories 44

USB external ringing interface module (USB Interface module 2 relays 3GV28184AA) 45

External ringing interface module (MWS 3GV28050AA) 47

Wall mounting kit 49

Connect a 3 pole jack headset 52

Alcatel-Lucent Enterprise Application Partner Program 53

Safety Instructions 57

Regulatory Statements 58

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Getting to know your telephone

8028s Premium DeskPhone

This phone is part of the IP phone range. In addition to a clear monochrome display associated to 6

dedicated function keys and an intuitive navigation key, the 8028s Premium DeskPhone provides 4

programmable keys as a smart add-on module, for a quick access to your favorite contacts or features. It

provides high audio fidelity for telephone calls either in hands-free mode or using the comfort handset.

Phone description

LED

Flashing blue: incoming call / appointment alarm.

Monochrome screen.

6 dedicated functions keys.

4 programmable keys with Led and paper label.

Navigation.

Permanent feature keys: quick access to the

phone's main features.

Wired handset.

3.5 mm, 4 pole jack (TRRS standards: CTIA).

Magnetic alphabetic keyboard.

An adjustable and stable foot.

Loudspeaker.

Main screen

Date and time

Display the page by selecting

the corresponding tab.

The homepage shows the

history of all your

conversations.

Right navigator:



OK key:







Left-right navigator:





Up-down navigator:





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Back/Exit key:





Call management screen

Incoming call icon, Call

in progress, Call on hold,



Incoming call and

conversation

presentation screen

Softkeys: actions

available depending on

the call status (when

presentation screen is

not displayed)

Each tab corresponds to a call, the status of which is symbolized by its icon (in progress,

call on hold, arrival of new call). When a call is in progress, use the left-right navigator to

look at calls on hold or incoming calls.

All features are accessible while the call is displayed on the screen. Use the Up and Down

arrows to move up or down a page. These functions (transfer, conference, etc.) are directly

related to the status of the call consulted. For example, the transfer function will not be

available between a call in progress or on hold and an incoming call.

Press the key in front of the label to select the corresponding feature.

You can select another page, 'consult history' for example, whilst the call is in progress by selecting it on

the menu. Retrieve the call management screen by selecting the 'call in progress' icon.

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Changing or updating the paper label

Removing the paper label

•Lift the protective cover at the notch (1).

•Remove the paper label in the same way (2).

•Update or replace the paper label.

Inserting the phone label

•Position the phone label, left side first, making sure it is placed correctly

behind the notches (a,b,c,d).

•Put the protective cover back in the same way.

The application 'LabelSet' is available to help you to print the paper labels. Please contact your business

partner for more information.

8018 DeskPhone

This phone is part of the IP phone range. In addition to a clear monochrome display associated to 6

dedicated function keys and an intuitive navigation key, the 8018 DeskPhone provides 4 programmable

keys as a smart add-on module, for a quick access to your favorite contacts or features. It provides high

audio fidelity for telephone calls either in hands-free mode or using the comfort handset.

Phone description

LED

Flashing blue: incoming call / appointment alarm.

Monochrome screen.

6 dedicated functions keys.

3 preprogrammed keys with Led and paper icon:

Alpha-numeric key, F1, F2.

4 programmable keys with Led and paper label.

Navigation.

Permanent feature keys: quick access to the

phone's main features.

Wired handset.

USB connector for headset.

Stable foot.

Loudspeaker.

Your phone has 4 programmable keys with led and paper label. These keys are used to program a direct

call. You can use the paper to describe the key.

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Main screen

Date and time

Display the page by selecting

the corresponding tab

The homepage shows the

history of all your

conversations

Right navigator:

OK key:

Left-right navigator:



Up-down navigator:

Back/Exit key:





Call management screen

Incoming call icon, Call

in progress, Call on hold,



Incoming call and

conversation

presentation screen

Softkeys: actions

available depending on

the call status (when

presentation screen is

not displayed)

Each tab corresponds to a call, the status of which is symbolized by its icon (in progress, call on

hold, arrival of new call). When a call is in progress, use the left-right navigator to look at calls on

hold or incoming calls.

All features are accessible while the call is displayed on the screen. Use the Up and Down

arrows to move up or down a page. These functions (transfer, conference, etc.) are directly

related to the status of the call consulted. For example, the transfer function will not be available

between a call in progress or on hold and an incoming call.

Press the key in front of the label to select the corresponding feature.

You can select another page, 'consult history' for example, whilst the call is in progress by selecting it on

the menu. Retrieve the call management screen by selecting the 'call in progress' icon.

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Changing or updating the paper label

Removing the paper label

•Lift the protective cover at the notch and slide it up to take it out of its

housing.

•Remove the paper label in the same way.

•Update or replace the paper label.

Inserting the phone label

•Insert the paper label from the top end, making sure it is placed

correctly behind the notches.

•Put the protective cover back in the same way.

Function keys and programmable keys

The 8018 DeskPhone uses 3 preprogrammed keys to access some features. In this case,

the icon of the feature is printed on the paper. Use the feature by pressing the

corresponding key. When activated, the LED corresponding to the key remains lit up. Press

the corresponding key to deactivate it.

•123<>abc Alpha-numerical keypad

Use this key to switch between alphabetic keyboard and numeric keyboard.

•The F1 and F2 keys are line keys.

The application 'LabelSet' is available to help you to print the paper labels. Please contact your business

partner for more information.

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