Alcatel-Lucent 8410D User manual

About Your Telephone

Your 8410D is a multi-appearance digital telephone. The display, along with the softkeys and display control buttons,

offers valuable added functionality. To familiarize yourself with the buttons and features on your 8410D telephone,

refer to the figure below and then read the following explanations.

Call appearances/feature buttons

At least three of these 10 buttons are devoted to incoming and outgoing calls (call appearances) and are labeled

with an extension number; the remaining buttons access features (feature buttons) and are labeled with a

feature name. Each has a red light telling you this is the line you are using or this is the line you will get when

you lift your handset. The green status light next to each call appearance and feature button tells you the line

or feature is being used.

Conference button

For setting up conference calls. This button is labeled <Conf>.

Dial pad

The standard 12-button pad for dialing phone numbers and accessing features. The letters “Q” and “Z” have

been added to the appropriate dial pad keys for directory access, and the “5” button on your dial pad has raised

bars for visually-impaired users.

Display

A 2-line by 24-character display.

Display control buttons

These four buttons are labeled Menu, Exit, Prev, and Next.

• <Menu> is used to enter Softkey Mode and access the first feature option screen.

• <Exit> is used for exiting the Display Mode and returning to Normal (call-handling) Mode.

• <Prev> and <Next> can be used to help you go back and forth through the feature option screens.

Drop button

For disconnecting from a call or dropping the last party added to a conference call.

Handset

A handset is provided for placing and receiving calls. (The handset is also known as the receiver.) In most

cases, you must lift the handset (go off-hook) or activate the speaker or speakerphone before you can use a

feature.

Handset jack

Located on the back of your telephone, this jack is used for connecting the handset.

Hold button

A red button for putting a call on hold.

Line jack

This jack is used for connecting a line cord to your telephone. Located on the back of your telephone, this jack

is labeled “LINE.”

Message light

A red light which goes on steadily when a message has been left for you.

Mute button

For turning off the microphone associated with the handset or the built-in speakerphone so the other person on

the call cannot hear you.

Ring button

A button you can use to select a personalized ring for your telephone from eight possible ringing patterns.

Softkeys

The four buttons located below the display and labeled with arrows correspond to words on the display screen.

You can use the softkeys along with display control keys to access up to 12 features on your telephone in

addition to those features administered on the call appearance/feature buttons. For a list of the features that can

be accessed with the softkeys, check with your system manager.

Speaker button

For accessing the built-in 2-way speakerphone.

Speakerphone/headset adapter jack

Located on the back of your telephone, this jack is used for connecting an external speakerphone (such as an

S101A or S201A Speakerphone) or a headset adapter (such as a 500A Headset Adapter).

Test button

When the telephone is initially powered up, the green light next to <Test> flashes if the link with the switch is

not (or not yet) operational. The light changes to steady green when the telephone is able to communicate with

the switch, and then goes off after a short period of time. After the telephone is powered up, you can press

<Test> to test the lights and the display on your telephone.

Transfer button

For transferring a call to another telephone.

Volume control button

For adjusting the volume of the following:

• The speakerphone when a call is in progress using the 2-way speakerphone

• The handset receiver level while a call is in progress using the handset

• The tone ringer when the speaker is off and either the handset is inactive or the tone ringer is active

Note: The Volume control button on your telephone does not control the volume level of adjunct

equipment.

Conventions

Conventions Used in Procedure Descriptions

<xxxxx> This represents a call appearance button, which is used exclusively for

placing or receiving calls. The button has a red light and a green status

light and is labeled with an extension number (shown as xxxxx).

<Feature> and <Feature xxxxx> Each of these represents a button that has a feature assigned to it. The

button is labeled with the feature name, sometimes followed by an

extension number (shown as xxxxx) or a person's name.

Prog Pause Mark Wait This rectangular box, 2 lines by 24 characters, represents the 8410 display

screen. Like the example to the left, the second line appearing on the

display will most likely list the features you can access with the softkeys.

[feedback tones] The tone that appears in brackets after a step indicates what you should

hear from your handset (or speakerphone) after successfully performing

that step. Click for a sample.

Special Instructions

Use the following special instructions for operating your telephone.

1The first time you use these procedures, you will need to customize them for yourself by obtaining the following

information from your system manager:

• Your system manager may assign call appearances or features to the 10 call appearance/feature buttons on your

telephone. You may also be able to use up to 12 other features accessed with the softkeys and display control

buttons. These features are in addition to the features that are administered on the call appearance/feature

buttons on your telephone. Check with your system manager to see which softkey features are available to

you.

• You may also be able to use the Speakerphone or the Speaker feature. Check with your system manager to see

what other features you can use with your switch.

• Any feature not appearing on a button or accessed with the display and softkeys can be activated or canceled

by dialing a 1-, 2-, or 3-digit feature access code. Call x3045 for the feature access codes for the features you

need.

2To operate a feature, you must have the handset off-hook (removed from the cradle of the telephone) or the speaker

or speakerphone on unless otherwise noted.

3If you receive an intercept tone (high-pitched, alternating high and low tone) while attempting to operate any

feature, you have taken too much time to complete a procedural step or have made a dialing error. Hang up, get

dial tone, and begin again at Step 1.

Feature Finder

Abbreviated Dialing (AD)

Allows you to store selected telephone numbers for quick and easy dialing. Each number can be a complete or

partial telephone number, an extension number, or a feature code. Numbers on your personal list are

programmable by you. Use as a timesaver for dialing frequently called, lengthy, or emergency numbers.

Audix Message Light

Turns on your Message light to let you know that a caller has left an Audix message for you. You can then

follow Audix instructions to get your message.

Automatic Callback

Sends you a special 3-burst ring indicating a previously busy or unanswered extension you dialed is now

available. Use to avoid constant redialing when you wish to speak to someone who is frequently busy on the

telephone or in and out of the office.

Note: You can use this feature only for extensions, not for outside numbers.

Call Coverage/Consult

Provides automatic redirection of certain calls to your telephone for answering. (Your system manager

determines redirected call routing.) Use to answer calls for other extensions for whom you provide coverage.

Note: If you are a covering user, you can use the Consult feature, after answering a coverage call, to

call the principal (the person for whom you are answering calls) for private consultation. Then,

you can add the calling party to the conversation, transfer the call to the principal, or return to the

calling party.

Call Forwarding All Calls

Temporarily forwards all your calls to another extension. Use when you will be away from your telephone and

you want your calls to be forwarded to a telephone number of your choice.

Call Pickup

Lets you answer a call at your telephone for another extension in your pickup group. Use when you wish to

handle a call for a group member who is absent or otherwise unable to answer.

Note: You can use this feature only if you and the called party have been assigned to the same pickup

group by your system manager.

Conference

Allows you to conference up to six parties on a call (including yourself) so you can conduct a 6-way

discussion. Use to set up timesaving conferences, or to spontaneously include an additional party important to

a conversation.

Directory

Searches for the extension of another user in your location by allowing you to key in the user's name with the

dial pad. Use as a handy quick reference source for extension number information.

Display Feature

This section includes the procedures for seven display features you may use with the 8410D telephone.

However, note that the display, along with the softkeys and display control buttons, can also be used for

accessing up to 12 softkey features.

Call Information <a= > it represents call information for the first call appearance button. The next button down would

be shown as <b= >, and so on, continuing through <j= > if all 10 of the buttons are used for call appearances.

When you dial an extension, that number is shown and then replaced by the called party's name and extension. When a

call is received from another extension, the caller's name is shown; when a call is received from outside, “OUTSIDE

CALL” or a trunk identifier is shown.

The display remains in Normal (call-handling) Mode until you activate one of the other display or softkey features.

After using any of these features, return to Normal (call-handling) Mode by pressing <Exit>.

Display, Softkeys, and Display Control Buttons

The softkeys are the four keys labeled with arrows located directly below the display. The four display control

buttons, labeled <Menu>, <Exit>, <Prev>, and <Next> are located under the softkeys.

Drop

Disconnects from a call without requiring you to hang up the handset, turn off the speakerphone, or press the

switchhook. Can also be used with the Conference feature to disconnect the last party added. Use whenever

you want to continue using the handset or speakerphone after ending a call.

Exit

Use <Exit> to leave Display Mode (after using any display or softkey feature) and return to Normal (call-

handling) Mode. Once you are in Normal Mode, you can use the display to identify current call appearance,

calling/called party, and calling/called number.

Handset Volume

Allows you to raise or lower the receive level volume of the handset.

Hold

Puts a call on hold until you can return to it. While a call is on hold, you can place another call, activate

another feature, answer a waiting call, or leave your telephone to do another task. Use when you have a call

you don't want to drop, but have to interrupt briefly to do something else.

Inspect

Shows you call-related information for an incoming call when you are already active on a call. Use to identify

and screen new calls.

Last Number Dialed

Automatically redials the last extension or outside number you dialed. Use to save time in redialing a busy or

unanswered number.

Mute

Allows you to turn off the microphone of the built-in speakerphone or the handset. Use when you want to

confer with someone in the room with you, but you do not want the other person on the call to hear your

conversation.

Normal Display

Use <Exit> to leave Display Mode (after using any display or softkey feature) and return to Normal (call-

handling) Mode. Once you are in Normal Mode, you can use the display to identify current call appearance,

calling/called party, and calling/called number.

Ringer Volume

Allows you to adjust the ringer volume on your telephone.

Select Ring

Allows you to choose your own personalized ringing pattern for your telephone from among eight available

patterns. Use to help distinguish your incoming calls from those of other nearby telephones.

Self-Test

When the telephone is initially powered up, the green light next to <Test> flashes if the link with the switch is

not (or not yet) operational. The light changes to steady green when the telephone is able to communicate with

the switch, and then goes off after a short period of time. After the telephone is powered up, you can press

<Test> to test the lights and the display on your telephone.

Send All Calls

Temporarily sends all your calls to Audix or to the extension of a person designated by your system manager to

answer them when you cannot (perhaps a secretary or receptionist). Use when you will be away from your

desk for awhile, or when you do not wish to be interrupted by telephone calls.

Speakerphone

Allows you to place and answer calls or access other voice features without lifting the handset. Use the built-in

speakerphone any time you prefer hands-free communication, both speaking and listening, or for group

conference situations.

Stored Number

Allows you to check the number stored on an Abbreviated Dialing button or as an item on an Abbreviated

Dialing list. Also lets you see what number you last dialed (via Last Number Dialed feature). Use to verify

Abbreviated Dialing list items before placing a call or reprogramming a number, and to make sure the Last

Number Dialed feature is appropriate to use.

Time/Date

Shows you the date and time. Use as a handy calendar and clock.

Timer

Allows you to measure elapsed time. Use in order to keep track of time spent on a call or task.

Transfer

Transfers a call from your telephone to another extension. Use when your caller needs to speak further with

someone else.

Abbreviated Dialing

Note: Before you can use this feature, AD buttons must first be assigned by your system manager. (These AD

locations can be assigned to actual buttons, or you may be able to access them with the softkeys.)

If you hear the intercept tone while programming, start over from the beginning.

You may be able to use the following softkey features with Abbreviated Dialing (Press <Menu> and then the softkey

below the feature abbreviation):

• Program (labeled Prog) - You can program a telephone number, extension, or feature access code on an AD

button.

• Pause (labeled Pause) - A 1.5-second pause can be placed in an AD number, such as between an access code

and the telephone number.

• Mark (labeled Mark) - Numbers included after a Mark on an AD button are dialed in Touch-Tone signal

form.

• Wait (labeled Wait) - Numbers included after a Wait on an AD button are delayed 5 to 25 seconds until the

telephone receives dial tone from the switch.

• Suppress (labeled Spres) - Suppressed numbers are dialed but not shown on the display (an “s” appears

instead). Used for passwords or authorization codes.

To program or reprogram an AD button

1On a separate sheet of paper, write down the outside numbers, extensions, and/or feature access codes you want to

program.

Note: Each AD button will hold one complete phone number or feature access code.

2Pick up the handset. [dial tone]

3Press <Menu> and then press the softkey below Prog.

If Prog is not available on your display, press <Program> or dial the Program code *0. [dial tone]

4Press <AD xxxxx> to be programmed. [dial tone]

5Dial the outside number, extension, or feature access code you want to store (up to 24 digits).

Notes: 1) You may be able to use the softkeys to add special functions such as Pause, Mark, or Wait into

the telephone numbers programmed on the AD button.

2) If you are programming an outside number, be sure to include a leading 9 or 8, if applicable.

6Press <#>. [confirmation tone]

• The number is stored.

7Repeat Steps 4 through 6 to program additional buttons.

8Hang up or press <Drop> to end the programming.

To place an AD call

1Press the selected <AD xxxxx>. [ringback tone]

• The call is automatically dialed.

Note: Before you can use this feature, AD buttons must first be assigned by your system manager.

A programmed number in your personal list can be up to 24 digits and characters. You can also program a number on

an Automatic Dialing button that is not stored in your personal list. This programmed number can be up to 16 digits

and characters. Each digit counts as one character; special characters, such as pause and suppress, count as two

characters. The Automatic Dialing button can be used for one-touch dialing of frequently called numbers.

To program or reprogram an outside number, extension, or feature code into a personal list

1On a separate sheet of paper, write down the outside numbers, extensions, and/or feature access codes you want to

program as items on your personal lists(s).

Note: Each telephone number or feature code is stored as a separate list item.

2Pick up the handset. [dial tone]

3Press <Menu> and then press the softkey below Prog.

or press <Program> or dial the Program Personal List code *01. [dial tone]

4Dial the list item (0, 1, 2…). [dial tone]

5Dial the number you want to store (up to 24 digits).

Note: You may be able to use the softkeys to add special features such as Pause, Mark, or Wait into the

telephone numbers programmed on the AD button.

If you are programming an outside number, be sure to include a trunk code, if applicable.

6Press <#>. [confirmation tone]

• The number is stored.

7Repeat Steps 5 through 7 if you want to program additional items.

9Hang up or press <Drop> to end programming.

Note: Keep a copy of your own personal lists.

To place a call using an AD list button or code

1Press <Pers List> [dial tone]

or dial the Personal List feature access code *7

2Dial the desired list item (0, 1, 2…).

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