ADT Safewatch QuickConnect Plus Operating instructions

Lynx & QuickConnect Troubleshooting

https://alpha.adt.com/help/206[11/13/2018 8:20:40 PM]

Lynx & QuickConnect Troubleshooting

Includes the following systems: Ademco Lynx and Safewatch QuickConnect Plus.

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Trouble Conditions Trouble Codes Related Topics

Trouble Conditions

Trouble conditions, or trouble codes, are indicated by the word CHECK and continual beeping from the

touchpad. Any key will silence the beeping. A display of CHECK + zone no. may indicate that a problem

requires your attention. Check the specified zone area, close any open doors or windows and enter your

security code and press [OFF]. If your system includes wireless sensors, the CHECK condition may be

caused by some change in the environment of the protected area.

To silence trouble beeps, press any key or enter your [security code] and press [OFF].

Causes of Trouble Codes

Displays Trouble Condition

AC/No AC

The system has lost AC power from the transformer that is plugged into your

building's power. It is continuing to operate for a limited time on the backup

battery. Refer to the Power Failure Troubleshooting page.

ALARM

Appears when an intrusion alarm goes off while the system is armed, during a

fire alarm or when an audible emergency alarm is sounding. Your panel will

display the protection zone that is in alarm.

To cancel an alarm, press [security code] + [OFF].

AWAY All burglary zones (e.g. doors, windows, glass breaks, etc.) are armed. This is

an informational message.

This indicates that the cell or radio unit used by the system is not working, or

that the system has lost contact with it. The system is unable to connect with

the Monitoring center. Refer to the Radio Frequency Interference

Troubleshootingpage.

This message is displayed when one or more burglary protection zones have

been bypassed. This is an informational message.

Select

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BYPASS For more information about Bypass Protection Zones, please refer to the

Ademco Lynx User Guide or the Safewatch QuickConnect User Guide.

CA/ALARM CANCELED

The alarm has been canceled after sounding during the exit delay. Clear this

message by entering [security code] + [OFF], [security code] + [OFF]. This is an

informational message.

CC/MODEM COMM

The panel is communicating with the Central Station computer and will not

operate while on the line. The message will clear in 1-2 minutes. This is an

informational message.

CHIME This code appears when the CHIME feature is activated. This is an

informational message.To turn Chime on/off, press [FUNCTION] + [CHIME].

d1 (DL) The system is either powering up after a recent power outage or is in Standby

Mode. This informational message should clear in 2-3 minutes.

EA/EXIT ERROR

An Exit Alarm has occurred. This alarm is caused by a zone being open at the

end of the exit delay time. It can also be caused when a fault occurs in any

zone within two minutes after an exit delay. Reset the keypad by pressing

[security code] + [OFF], [security code] + [OFF].

FAULT [zone #]

A problem exists with the displayed zone. There will be rapid beeping from

the keypad. Press any key on the keypad to silence the beeping. Refer to the

Peripheral Device Troubleshooting page. Once the problem has been

corrected, the FAULT display will disappear from the keypad screen.

FAULT 103/LNG RNG

TRBL

This message indicates that there is a problem with the cell unit, a case

tamper or a loss of network registration. Refer to the Communication Failure

Troubleshooting page.

FC/COMM FAIL The system has failed to communicate with the Customer Monitoring Centers.

Refer to the Communication Failure Troubleshooting page.

FIRE

A fire alarm or fire zone fault is present. The zone that is experiencing the

fault will display.

For a fire alarm, the keypad and siren will sound:

3 pulses – pause – 3 pulses – pause – 3 pulses - pause…

Reset the keypad by pressing [security code] + [OFF], [security code] + [OFF].

If the keypad does not clear, the smoke detector may still be detecting smoke

or heat. Remove the source of the smoke or heat if it can be done safely. It

may be necessary to fan the detector for 30 seconds to clear the smoke from

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the vicinity. The smoke detector may also be set off by dust or when an insect

enters the detector. Gently remove the dust and/or insects (a vacuum may be

used with care). It may be necessary to reset the smoke detector.

When the problem has been corrected, reset the keypad by pressing [security

code] + [OFF], [security code] + [OFF].

INSTANT

The system is armed in “Stay” mode with the entry delay turned off. The alarm

will sound immediately if any protected door or window is opened, including

Entry/Exit doors. This is an informational message.

LOW BATT with no zone

number

The system has a low backup battery. Refer to the Recharge or Replace a

Battery page.

LOW BATT with zone

number

Indicates a low battery in a peripheral device. The zone number of the

affected device is given. Refer to the Find the Right Peripheral Battery page.

MESSAGE

This code appears when a message has been recorded and has not yet been

played back. This is an informational message.

To listen to the message, press [#] + [3]

To skip a message, press [*]

To delete all messages, press [#] + [3] + [#] + [STAY]

To record a message, press [#] + [1]

To end recording, press [OFF]

Note: A single message can be a maximum of 20 seconds long. All messages

remain in memory until deleted. Refer to the Ademco Lynx User Guide or the

Safewatch QuickConnect User Guide for further details.

NOT READY

This message will appear when [STATUS] is pressed and there are one or

more open zones. The “Ready” light will be blinking. Press [STATUS] again to

display the open zones. Check that the open doors and windows are closed.

The system is ready to be armed when this message disappears, or the zone

is bypassed, and the Ready light comes on.

To bypass a zone, press [security code] + [bypass] + [2-digit zone # to

bypass]. Note: to bypass zones 1 through 9, the zone number must be

preceded by a zero (for example 03, 05, 09)

This code appears in place of the clock when the speaker phone mode is

active. This is an information message.

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PH/SPEAKERPHONE

Note: Speakerphone is an optional feature that must be programmed into

your system at installation. A land line to the alarm system is required.

To place a call, press [#] + [AUX] and dial the desired number

To answer a call, press [#] + [AUX]

To hang up, press [OFF]

REC This code appears when the system is in Recording Mode. This is an

informational message.

STAY

The perimeter burglary zones (e.g. doors, windows, glass breaks, etc.) are

armed. Motion detectors are not armed to allow for free movement within the

premises. This is an informational message.

TEST/TEST IN PROGRESS

This code appears when the system is in Test Mode. For more information

about TEST mode, please refer to the System Testing page. This is an

informational message.

90 RF Jam

The system is experiencing radio frequency (RF) interference which limits the

ability for the system to communicate with the Monitoring Center. Refer to

the Radio Frequency Interference Troubleshooting page.

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