ADT IGB-02 User manual

Mobile Emergency Response

User Guide

Table of Contents

Introduction .....................................................................................................................................................3

What’s in the Box...........................................................................................................................................4

Mobile Emergency Response Features.....................................................................................................5

Connecting Your ADT Mobile Emergency Response System .............................................................6

Using the System ........................................................................................................................................ 14

Mobile Device Light Indicator................................................................................................................... 15

Important Safety Information .................................................................................................................. 16

Mobile Device Frequently Asked Questions......................................................................................... 19

Compliance Statements............................................................................................................................ 24

Technical Information ................................................................................................................................ 27

Legal Information ........................................................................................................................................ 28

2 ADT® Health Customer Support 800.568.1216

Introduction

Thank you for choosing the ADT®Mobile Emergency Response System. We welcome

you to the ADT family and are happy to provide added peace of mind to our customers

and their loved ones. If you have any questions please call our support team at

800.568.1216 (option 1). They are available 24/7/365, even on holidays.

Your Mobile Emergency Response System is comprised of a Mobile Device and a

wireless Emergency Help Button (standard or Fall Detection pendant or wristband).

Use your system to contact ADT in an emergency whether you are at home or away.

ADT can provide the needed assistance.

For assistance call:

800.568.1216

and select

option 1

Mobile Emergency Response User Guide 3

What’s in the Box

Figure 1

4 ADT® Health Customer Support 800.568.1216

Mobile Emergency Response Features

Figure 2

Mobile Emergency Response User Guide 5

Connecting Your ADT Mobile Emergency Response System

Step 1 Select a Location

Place the Mobile Device cradle charger near the center of your home or in your

bedroom.

Place it near an electrical outlet.

Step 2 Connect the Cradle Charger (refer to Figure 3)

Plug the power cord into the slot on the back of the Cradle Charger, making sure

that the narrow side is on the bottom.

Plug the other end of the power cord into an electrical outlet that is not

controlled by a light switch.

The green LED light on the plug of the power cord should illuminate.

6 ADT® Health Customer Support 800.568.1216

Figure 3

WARNING

To prevent electrical shock, please keep the system away from wet

locations.

Mobile Emergency Response User Guide 7

Figure 4

Step 3 Charge Your Mobile Device

Place the Mobile Device in the cradle charger.

The yellow light on the front of the cradle charger will

illuminate. If it does not, make sure you have placed the

Mobile Device correctly in the charger. Refer to Figure 4.

The Mobile Device will beep and illuminate within

ten (10) seconds.

The red battery light will come on indicating that

the device still needs charging. When the device

is fully charged, the red light will turn off. It takes

about three (3) hours for the device to be fully charged.

In order to serve you better and make sure your equipment is

working properly, please call our support team at 1.800.568.1216

(Option 1) to test your system. They are available 24/7/365.

8 ADT® Health Customer Support 800.568.1216

Turning your Mobile Device ON or OFF

To turn on your Mobile Device, press the ON/OFF button on the side of the

Mobile Device and hold for approximately five (5) seconds. All of the lights will

turn on and the green light will start blinking. This indicates the Mobile Device

was successfully turned on.

If you need to turn the device off, again press the ON/OFF button and hold

for approximately two (2) seconds. All of the lights will turn off. This indicates your

Mobile Device was successfully turned off.

IMPORTANT:

Please note that when the device is turned off, you will not be able to call for

help. If the Mobile Device is turned off, it will automatically turn on again

when placed in the cradle charger.

Mobile Emergency Response User Guide 9

Step 4 Test Your Mobile Device (refer to Figure 5)

Remove the Mobile Device from the cradle charger and hold it.

Press the Mobile Device’s Emergency button firmly once and hold for two

(2) seconds until the red light around the Emergency button lights up.

The Mobile Device will ring several times, indicating your alarm is being

sent to ADT.

A trained ADT emergency operator will communicate with you

through the Mobile Device and ask you if you are okay.

Please state clearly to the operator that, “THIS IS A TEST.”

If you do not explain to the operator that you are

testing your unit, emergency help could be dispatched.

Step 5 Test your Help Buttons (refer to Figure 6.)

Press the Help button on your wristband or neck pendant firmly once.

The button’s red light flashes once indicating a signal was sent to the Mobile Device.

Figure 5

10 ADT® Health Customer Support 800.568.1216

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