ADT Safewatch Pro 3000 User guide

Safewatch Pro 3000 System Manual

https://alpha.adt.com/help/63[11/12/2018 9:41:21 PM]

Safewatch Pro 3000 System Manual

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System

Overview

System

Keywords

Arm &

Disarm the

System

Panic Alarms Trouble

Conditions

User Access

Codes

System

Testing

Other System

Information

System Overview

Overview

The Safewatch Pro 3000 represents the latest in home and business security protection technology

providing ADT customers with:

Burglary, emergency, and fire* protection

At least one touchpad to control operations and display system status

Sensors for perimeter and interior burglary protection

Smoke or combustion detectors* for early fire warning

Display of zones triggered during alarm

Select

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Multiple partition arming/disarming

Up to four programmable pagers

System scheduling

The Safetwatch Pro 3000 is designed to be as maintenance free as possible, however we suggest that you

still test your system once a month and after any alarm occurrences.

Treat the system as you would any other electrical equipment; do not slam protected doors or windows,

keep dust from accumulating on the touchpad and sensors, and do not spray water or any liquid on the

units.

*Your system may or may not be set up for fire protection.

System Keywords

Keyword Meaning

Alarm An alarm has been detected in the armed system. See zone area number(s) to identify

location of triggered alarm.

Away All burglary zones, interior and perimeter, are armed.

Instant Perimeter burglary zones are armed and entry delay is turned off.

Stay Perimeter burglary zones, such as protected windows and doors, are armed.

Fire Appears when a fire alarm or fire fault is present. Accompanied by a display of the zone

in alarm.

Bat Low battery condition in a wireless sensor if zone number is displayed or low system

battery if no zone number is displayed.

Chime Appears when the Chime feature is activated.

Bypass Arming the system with protected areas intentionally left open.

Check A malfunction has occurred. See area zone number to identify location of trouble event.

No AC AC power has been cut off and the system is running on backup battery.

Not Ready System not ready for arming. READY indicates the system is ready.

Arm & Disarm the System

When arming your system it is important to note that:

Before arming your system, all protected areas must be closed. Use the READY/[*] key to display

any faulted (i.e., open) zones. The system will display READY when the system is ready to be armed.

Codes and commands must be within of 10 seconds of each other. If more than 10 seconds elapse

between entries, the entry will be aborted and must be re-entered.

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If you make a mistake while entering your security code, first stop and then press [*][*] to start

over.

There are four possible modes for arming your system:

1. Instant Mode arms the entire perimeter when no one is expected to use an entry/exit door. The

alarm will sound immediately if any protected zone is opened, including designated entry/exit doors. Exit

delay is not possible in instant mode. To activate, press your [security code] + [7].

2. Stay Mode arms the entire perimeter and an alarm will sound if any protected area or non-entry/exit if

opened. Stay mode triggers the exit delay; setting the stay mode does not arm the system immediately

but rather after a designated amount of time (referred to as the exit delay). To activate, enter [security

code] + [3]

3. Night-Stay Mode arms the entire perimeter in addition to pre-selected interior sensors. In this mode,

alarms will sound if interior zones are triggered (e.g., entering area in the middle of the night), though

entry/exit is possible through designated areas. To activate, enter [security code] + [3] + [3].

4. Away Mode arms the entire interior and exterior. As such, this mode is not ideal for those with

pets/children roaming in and out of interior zones. Away mode triggers the exit delay; setting the away

mode does not arm the system immediately but rather after a designated amount of time (referred to as

the exit delay). You may reenter through the designated entry/exit door without causing an alarm, but

you must disarm the system within the entry delay period. To activate, enter [security code] + [2].

Disarming

PLEASE NOTE: If your alarm is sounding upon return, DO NOT ENTER! CALL THE POLICE from a safe

location. If you return and find that the main sounder has shut itself off but the touchpad is beeping

rapidly, TAKE CAUTION Your alarm was activated while you were out.

Your security code + OFF is used to disarm the system, to silence the alarm and trouble sounds, and to

clear any alarm memories. The touchpad will emit a single tone to confirm that the system has been

disarmed and/or silenced.

To clear the memory of an alarm, press your security code + OFF key first, then enter your security code +

OFF again to clear.

Bypassing Protection Zones

Zones (also called partitions) are areas that can be bypassed when arming the system. This could be ideal

for those who want to arm all but one door/window.

Bypassing Protection Zones

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Bypassing zones allows you to arm your system with one or more zones intentionally unprotected. The

system must be disarmed before arming. Fire zones cannot be bypassed.

1. Enter your security number + 6 + two digit zone number (e.g., 06, 10, etc.).

2. Once all bypassed zones are displayed on the touchpad, continue to arm the system as usual.

Door Chime (Entry/Exit Beeps)

To turn the door chime function on or off, press and hold the Chime key for 2 seconds or enter [security

code] + [9].

Panic Alarms

Emergency Keys

Your system may have been programmed to use special keys to manually active emergency (panic)

functions. To active a panic function, press and hold down the designated lettered key for at least 2

seconds or press both keys of the designated key pair at the same time.

Function Signal to Customer Care Sound Activated

Silent Alarm Silent alarm No audible alarm to indicate

silent alarm has been activated

but message sent to Customer

Care

Audible Alarm Audible alarm A loud, steady alarm on touchpad

and any sounders

Personal Alarm Emergency alarm Steady alarm at touchpad

Fire Alarm Fire alarm Pulsing sound at external bells

and sirens

Trouble Conditions

Trouble conditions are indicated by the word CHECK and continual beeping from the touchpad. Any key

will silence the beeping. A display of CHECK + zone no. may indicate that a problem requires your

attention. Check the specified zone area, close any open doors or windows and enter your security code

and press [OFF]. If your system includes wireless sensors, the CHECK condition may be caused by some

change in the environment of the protected area.

To silence trouble beeps, press any key or enter your security code and press [OFF].

For a complete list of Trouble Conditions, please refer to the Safewatch and Ademco Systems

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Troubleshooting page.

User Access Codes

Access Code Programming

User Access Codes/Security Codes

Your system allows for up to 45 different security codes for use by other users, however only the Master

User or the Partition Programmer can assign user codes to users. User codes can be used

interchangeably while performing functions, e.g., a system can be armed with one user’s code and

disarmed by another’s, with the exception of the guest user code.

Programming User Codes and Authority Levels

1. Assign an authority level to that user:

1. Master: Can perform all system functions and assign codes in both partitions. Can change

their own code using: Master code + [8]+02+new code + new code again.

2. Standard User: Can perform security functions in assigned partition only.

3. Arm Only: Can only arm the system, cannot disarm or do other functions.

4. Guest: Typically assigned to a babysitter or a cleaner, a guest can arm the system in the

assigned partitions, but cannot disarm the system unless the system was armed with this

code.

5. Duress: Intended for use when forced to disarm or arm the system under threat. When used,

the system will act normally, but will silently notify the Customer Care Center of your situation,

if that service has been provided.

6. Partition Programmer: Can do everything a standard user can do, plus assign user codes to

users in their partition.

2. Assign other attributes as necessary.

User Code Attributes

Code/Level Command String Notes

Add A User Touchpad will

beep once to confirm.

Mast/Prog code + [8] + user

no. + new user’s code

User 01 = installer; User 02 = master;

User 03 = part. 1 programmer; User 33 =

partition 2 programmer

Delete User Code Mast/Prog code + [8] + [user

no.] + [#] [0]

The user code and all attributes

programmed for this user number

(except for the assigned partition),

including any associated RF keys, are

erased from the system.

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Authority Level Mast/Prog code + [8] + [user

no.] + [#][1] + authority level

0 = standard user; 1 = arm only; 2 =

guest; 3 = duress; 4= partition

programmer

Access Group Mast/Prog code + [8] + [user

no.] + [#][2] + group (1-8)

You can assign users to a group and

then set an access schedule that defines

the times this group can operate the

system. The system will ignore these

users outside of the scheduled times.

User’s Partition Partition 1 =

users 03-32 Partition 2 =

users 33-49

Master Code [8] + [user no.] +

[#][3]+ partition(s) + [#] (to

end)

Use this command to assign the

partitions a specific user can access.

Enter the numbers sequentially, then

end the entry with [#]. 0 = clears

partition 1 and partition 2 assignments; 1

= partition 1; 2 = partition 2; 3 = common

partitions

RF User Number Mast/Prog code + [8] + [user

no.] + [#][4] + zone number

Use this command to assign a wireless

button device (keyfob) to this user. For

the zone number, enter the number

assigned to a button on the keyfob that

will be used for arming/disarming by this

user.

Pager On/Off Mast/Prog code + [8] + [user

no.] + [#][5] + 0 or 1

Program a user to receive a message to

their pager whenever this code is used

to arm/disarm. 1 = allow paging; 0= no

paging for this user.

System Testing

Testing Your System

Testing allows for each protection point to be checked for proper operation. While the touchpad will beep

every 40 seconds during TEST mode, no alarm messages will be sent to the Customer Care Center. We

recommend testing the system once a month.

To test the system:

1. Disarm the system and close all protected areas. The READY light will appear.

2. Enter your [security code] + [5] then [0] (walk).

3. The external sounder should sound for 1 second. If it does not sound, call for service.

4. Go through each fault zone individually. Open each door/window and listen for three beeps from

the touchpad. The zone number or description should appear on the display and clear when the

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door/window is closed.

5. Go through each interior zone individually. Walk in front of any interior motion detectors and listen

for three beeps from the touchpad. The interior zone or description should appear on the display

and clear when you exit the protected area. Wireless motion detectors require a 3 minute delay

between activations.

6. Test all smoke detectors and follow the manufacturer’s instructions. The detector identification

should appear on the display.

7. When all protection points have been checked and are intact (e.g., closed), there should be no zone

identification number(s) displayed on the touchpad.

8. Before exiting test mode, check that there are no zone identification numbers displayed on the

touchpad and that all required sounds were activated and then silenced. If any confirming sounds

or zone identifications were not activated at the correct time, call for service immediately. Exit test

mode by entering your security code + [1]. Test mode will automatically shut off after 4 hours if not

manually turned off.

To learn more about testing your system, please visit System Testing.

Other System Information

Time & Date Programming

To View Current Date and Time

Enter your [security code] + [#] + [6] [3]. The time/date will remain for about 30 seconds.

To Set Date and Time

Enter your [security code] + [#] + [6] [3]. When the time/date are displayed, press [*]. Enter the 2-digit

hour setting. Press [*]. Enter the 2-minute setting. Press [1] for PM or [2] for AM. Enter the last two digits

of the current year. Enter the 2-digit month setting. Enter the 2-digit day setting. When the cursor is at the

last digit, press [*] or wait 10 seconds to exit.

Paging Features

Your system may be set up to automatically send alert messages to a pager when certain conditions

occur in your system. An installer can program your system to send a message about arming, disarming,

alarms, and trouble conditions. You can also program the system to send an automatic message in the

event that someone has not arrived home (no disarmament) within a defined period of time.

The pager display format is AAAAAAAAAAAAAAAA – BBB – CCCC

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Arepresents an optional 16 digit character string that can represent account numbers, PIN

numbers, or any other identifying data.

Brepresents the three digit code of the event that has occurred.

Crepresents the four digit code of a user or zone number.

The three digit event codes (BBBB) that can be displayed are 911 (alarm), 811 (trouble), 101 (system

disarmed), and 102 (system disarmed).

For example: 911-0004 reports an alarm (911) caused by fault zone 4 (0004) and 102-0005 reports

disarming system (102) by user 5 (0005). The optional 16 digit number is not included in these examples.

Single Button Paging and Latch Key Paging can be programmed by your installer. Single Button

Paging allows for a single button to be pre-programmed for a certain event. For example, you can

program your PAGER KEY to send a message 101-0004 to pager number 1 when the PAGER KEY is held

for two seconds. A working parent might be interested in Latch Key Paging, which will alert a parent, via

their pager and a secret code, if their child did not disarm the system at the scheduled time.

Scheduling

To Create a Schedule

Enter the [Master code] + [#] + [6][4]

Enter 2-digit schedule number (01-16) and press [*] to continue.

Enter the desired 2-digit event number:

00 = clear scheduled event

01 = turn a programmed output on or off

02 = grant a user access to schedules for one or more users

03 = send a latchkey report to a pager if the system is not disarmed by a specified time; the

message sent will be 777-7777

04 = automatically arm the system in stay mode at a specified time (pager report also sent)

05 = automatically arm the system in away mode at a specified time (pager report also sent)

06 = automatically disarm the system at a specified time (pager report also sent)

07 = display the word REMINDER at a specified time

Press [*] to continue.

For events 03-07:

Enter the partition number to be armed or disarmed, then press [*] to continue:

0 = arm all 1 = partition 1 2 = partition 2 3 = arm common area

Enter the event’s start time and the day(s) of the week:

Position the cursor under the desired days and use the [*] key to move forward.

Press 1 to select the day.

Press [*] to continue.

Enter the event’s start time.

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Enter the desired repeat option:

0 = no repeat

1 = repeat schedule weekly

2 = repeat schedule biweekly

3 = repeat schedule every third week

4 = repeat schedule every fourth week

Note: to make a schedule that happens every day, select all days with repeat option 1. To make a

schedule that runs for one week then stops, select every day with repeat 0.

Select the randomize option, if desired (these times will vary within 60 minutes of the hour):

Event Logging

The system records up to 100 events in a history log that can be viewed by the Master User. Please see

the manufacturer’s complete manual for an itemized code list.

To View the Event:

1. Enter the [master code] + [#] + [6] [0]

2. The system will display the most recent event as follows:

Event number, type of event (by code), zone/user number, partition (where the event

occurred), time, and date of event.

3. Pres [*] to display previous events, press to display future events.

4. To exit the Event Log, press any key other than [*] or [#].

Single Button Arming and Step Arming

Single Button Arming

Your system may be programmed for Single Button Arming, which allows for activating your alarm by

pressing a single function key only. You are not required to enter your user code upon arming, however

the system will require your code to disarm. In order to activate your single button arming, press and

hold the designated function key for two sections until the armed indicator is displayed. Please see the

manufacturer’s manual for a detailed explanation of this feature.

Single Button “Step” Arming

Your system may be programmed for Single Button “Step” Arming, which is similar to Single Button

Arming, however the designated function key can arm the system in any of three modes; Stay, Night-Stay,

and Armed-Away.

Quick Byass

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Your system may be programmed for quick bypass. This allows for bypassing several protected zones

without having to enter the zone numbers individually. This feature is useful if, for example, you routinely

leave certain windows open when arming at night.

To active the Quick Bypass, enter your [security code] + [6] + [#]. Within a few moments, all open zones

will be displayed and automatically bypassed. Make sure that only those zones that you wish to leave

unprotected are bypassed and that you have not accidently left any zones unprotected. Now you can arm

your system as usual.

Additional Features

Using Device Commands

Your system may be programmed for this function. Please see the manufacturer’s manual for a detailed

explanation of this feature.

Accessing Other Partitions and Multi-Partition Arming

For information about accessing other partitions, please see the user manual for a detailed explanation

of this feature.

Other System Information

Communicating with the Panel

Your system can be set up to communicate with you through:

Status beeps

Alarm sirens

Touchpad text

Pager information

Instructing the Panel

Not just anyone can walk up to a touchpad and operate your security system. Before the system will

process most commands, users are required to enter a pre-programmed 4-digit access code.

Keychain touchpads that are enrolled as part of the system do not require an access code, but are

usually kept in an individual’s pocket or purse.

If you would rather use an actual key to arm and disarm the system, your security dealer can install a

special key and keyswitch in your home.

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