Symantec PCANYWHERE - V12.5 User manual

Symantec pcAnywhere™

User's Guide

12164653

Symantec pcAnywhere™User's Guide

The software described in this book is furnished under a license agreement and may be used

only in accordance with the terms of the agreement.

Documentation version 12.5

PN: 12164653

Legal Notice

Symantec, the Symantec Logo, Symantec pcAnywhere, Symantec Packager, ColorScale,

SpeedSend, LiveUpdate, Virtually Anywhere and Work Virtually Anywhere are trademarks

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Windows NT, Windows Vista, MS-DOS, and the Windows logo are registered trademarks of

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trademark of Linus Torvalds. SUSE and its logo are registered trademarks of SUSE AG. The

Red Hat trademark and logo are trademarks of Red Hat, Inc. in the United States and other

countries. SSH and Secure Shell are trademarks of SSH Communications Security, Inc.

Additional company and product names may be trademarks or registered trademarks of the

individual companies and are respectfully acknowledged.

The product described in this document is distributed under licenses restricting its use,

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may be reproduced in any form by any means without prior written authorization of

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THE DOCUMENTATION IS PROVIDED "AS IS" AND ALL EXPRESS OR IMPLIED CONDITIONS,

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IN THIS DOCUMENTATION IS SUBJECT TO CHANGE WITHOUT NOTICE.

The Licensed Software and Documentation are deemed to be commercial computer software

as defined in FAR 12.212 and subject to restricted rights as defined in FAR Section 52.227-19

"Commercial Computer Software - Restricted Rights" and DFARS 227.7202, "Rights in

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Symantec Corporation

20330 Stevens Creek Blvd.

Cupertino, CA 95014

http://www.symantec.com

Printed in the United States of America.

10987654321

Technical Support

Symantec Technical Support maintains support centers globally. Technical

Support’s primary role is to respond to specific queries about product features

and functionality. The Technical Support group also creates content for our online

Knowledge Base. The Technical Support group works collaboratively with the

other functional areas within Symantec to answer your questions in a timely

fashion. For example, the Technical Support group works with Product Engineering

and Symantec Security Response to provide alerting services and virus definition

updates.

Symantec’s maintenance offerings include the following:

■A range of support options that give you the flexibility to select the right

amount of service for any size organization

■Telephone and Web-based support that provides rapid response and

up-to-the-minute information

■Upgrade assurance that delivers automatic software upgrade protection

■Global support that is available 24 hours a day, 7 days a week

■Advanced features, including Account Management Services

For information about Symantec’s Maintenance Programs, you can visit our Web

site at the following URL:

www.symantec.com/techsupp/

Contacting Technical Support

Customers with a current maintenance agreement may access Technical Support

information at the following URL:

www.symantec.com/techsupp/

Before contacting Technical Support, make sure you have satisfied the system

requirements that are listed in your product documentation. Also, you should be

at the computer on which the problem occurred, in case it is necessary to replicate

the problem.

When you contact Technical Support, please have the following information

available:

■Product release level

■Hardware information

■Available memory, disk space, and NIC information

■Operating system

■Version and patch level

■Network topology

■Router, gateway, and IP address information

■Problem description:

■Error messages and log files

■Troubleshooting that was performed before contacting Symantec

■Recent software configuration changes and network changes

Licensing and registration

If your Symantec product requires registration or a license key, access our technical

support Web page at the following URL:

www.symantec.com/techsupp/

Customer service

Customer service information is available at the following URL:

www.symantec.com/techsupp/

Customer Service is available to assist with the following types of issues:

■Questions regarding product licensing or serialization

■Product registration updates, such as address or name changes

■General product information (features, language availability, local dealers)

■Latest information about product updates and upgrades

■Information about upgrade assurance and maintenance contracts

■Information about the Symantec Buying Programs

■Advice about Symantec's technical support options

■Nontechnical presales questions

■Issues that are related to CD-ROMs or manuals

Maintenance agreement resources

If you want to contact Symantec regarding an existing maintenance agreement,

please contact the maintenance agreement administration team for your region

as follows:

[email protected]Asia-Pacific and Japan

[email protected]Europe, Middle-East, and Africa

[email protected]North America and Latin America

Additional enterprise services

Symantec offers a comprehensive set of services that allow you to maximize your

investment in Symantec products and to develop your knowledge, expertise, and

global insight, which enable you to manage your business risks proactively.

Enterprise services that are available include the following:

These solutions provide early warning of cyber attacks, comprehensive threat

analysis, and countermeasures to prevent attacks before they occur.

Symantec Early Warning Solutions

These services remove the burden of managing and monitoring security devices

and events, ensuring rapid response to real threats.

Managed Security Services

Symantec Consulting Services provide on-site technical expertise from

Symantec and its trusted partners. Symantec Consulting Services offer a variety

of prepackaged and customizable options that include assessment, design,

implementation, monitoring, and management capabilities. Each is focused on

establishing and maintaining the integrity and availability of your IT resources.

Consulting Services

Educational Services provide a full array of technical training, security

education, security certification, and awareness communication programs.

Educational Services

To access more information about Enterprise services, please visit our Web site

at the following URL:

www.symantec.com

Select your country or language from the site index.

Technical Support ............................................................................................... 4

Chapter 1 Introducing Symantec pcAnywhere ................................ 17

About Symantec pcAnywhere ......................................................... 17

What's new in Symantec pcAnywhere .............................................. 18

Components of Symantec pcAnywhere ............................................. 18

How Symantec pcAnywhere works .................................................. 20

Understanding the difference between a host and a remote ........... 20

About connecting over the Internet ........................................... 20

Issues that affect performance ................................................. 23

What you can do with Symantec pcAnywhere .................................... 26

Where to find more information ..................................................... 27

Chapter 2 Navigating in Symantec pcAnywhere .............................. 29

Selecting a view mode in Symantec pcAnywhere ................................ 29

Starting a connection in Basic View ................................................. 30

Viewing or editing connection settings ............................................. 33

Working in Advanced View ............................................................ 34

Organizing column headings in the Symantec pcAnywhere

window .......................................................................... 35

Customizing the Symantec pcAnywhere navigation bar ................ 36

Closing the main product window upon connection ...................... 37

About the Connection Wizard .................................................. 38

What you need to know before you connect ................................. 38

Ways to connect to another computer remotely ........................... 39

About the start modes for remote connections ............................. 40

About the Session Manager ............................................................ 42

Changing how active sessions appear in the Session Manager ........ 43

Showing or hiding options on the Session Manager navigation

bar ................................................................................ 44

Resizing the Session Manager navigation bar ............................. 44

Showing or hiding the Session Manager navigation bar ................. 45

Using Thumbnail tab .................................................................... 45

Managing pcAnywhere preferences ................................................. 45

About customizing network connections .................................... 46

Contents

Customizing modem connections .............................................. 47

Customizing European ISDN connections ................................... 48

Customizing direct connections ................................................ 49

Chapter 3 Installing Symantec pcAnywhere ..................................... 51

Preparing for installation .............................................................. 51

Symantec pcAnywhere system requirements .............................. 51

User rights requirements ........................................................ 56

Installation options ................................................................ 56

If you have a previous version installed ...................................... 61

Symantec pcAnywhere installation ................................................. 61

Installing the full product version ............................................. 61

Installing a custom version ...................................................... 63

Running the setup program manually ........................................ 63

Post-installation tasks .................................................................. 64

Starting Symantec pcAnywhere ................................................ 64

Modifying installation settings ................................................. 65

Updating Symantec pcAnywhere .............................................. 66

Uninstalling Symantec pcAnywhere .......................................... 67

Chapter 4 Allowing others to control your computer ..................... 69

Managing host connections ........................................................... 69

Adding a host connection item to Favorites ................................. 69

Locating a recent host connection item ...................................... 70

Ways to set up host computer ......................................................... 70

Using the Connection Wizard to configure a host connection ......... 70

Configuring a host using advanced properties ............................. 73

Knowing which connection device to use for host sessions ............. 74

Configuring a host network connection ...................................... 75

Selecting a network card ......................................................... 76

Changing the default port numbers on the host ........................... 77

Configuring a host modem connection ....................................... 78

Configuring an ISDN connection on a host .................................. 79

Configuring a direct connection on a host ................................... 80

Setting the host startup options ................................................ 81

If you are logged on as a guest user in Windows ........................... 82

Setting end of session options .................................................. 83

Configuring a host computer to enlist in a directory service ........... 85

Setting the Multi Monitor options ............................................. 86

Specifying a host name ........................................................... 86

Sharing host disk drives .......................................................... 87

Ways to start a host session ........................................................... 88

Contents8

Waiting for a connection from a remote computer ....................... 88

Calling a remote computer ....................................................... 89

Accepting a host invitation ...................................................... 90

What you can do during a host session ............................................. 90

Working with the host online menu ........................................... 90

Letting multiple remote users hold a conference .......................... 91

Chatting online with the remote user ......................................... 93

Using draw feature on the host computer ................................... 93

Ending a host session .............................................................. 94

Chapter 5 Controlling another computer remotely ......................... 95

Managing remote connections ........................................................ 95

Adding a remote connection item to Favorites ............................. 95

Locating a recent remote connection item .................................. 96

Ways to set up a remote computer ................................................... 96

Using the Connection Wizard to configure a remote

connection ...................................................................... 97

Configuring a remote connection using advanced properties .......... 98

Knowing which connection device to use for remote sessions ....... 100

Configuring a remote network connection ................................. 101

Customizing the data port range for remote connections ............. 102

Changing the default port numbers on the remote ...................... 103

Configuring a remote modem connection .................................. 104

Configuring a direct connection on a remote ............................. 108

Configuring a remote computer to use directory services ............. 109

Connecting through pcAnywhere Gateway or pcAnywhere Access

Server .......................................................................... 110

Modifying connection speeds .................................................. 111

Adjusting video performance settings ...................................... 112

Automatically logging on to the host computer .......................... 113

Automatically reconnecting if the host is busy ........................... 114

Ways to start a remote control session ........................................... 115

Starting a remote connection item ........................................... 115

Waiting for a host connection ................................................. 116

Connecting to a host computer using Smart Card

authentication ............................................................... 116

Connecting to another computer using Quick Connect ................. 117

Using pcA Quick Connect ....................................................... 124

What you can do during a remote control session ............................. 125

Taking a snapshot ................................................................ 127

Changing display settings during a remote control session ........... 128

Changing the background colors ............................................. 131

9Contents

Configuring remote printing ................................................... 132

Transferring the contents of the Windows clipboard ................... 133

Chatting online with the host user ........................................... 134

Connecting to multiple hosts .................................................. 134

Using draw feature on the remote computer .............................. 135

Turning off host computer ..................................................... 136

Viewing shared host drives .................................................... 136

Ending a remote control session .............................................. 137

Connecting to a computer that does not have a host running .............. 137

Configuring initial host properties for Quick Deploy and

Connect ........................................................................ 140

About reconnecting to a host using the Quick Deploy and Connect

feature ......................................................................... 149

Editing the Quick Deploy and Connect host properties ................ 149

How pcAnywhere works in a Windows recovery

environment ................................................................. 150

Chapter 6 Supporting computers and servers remotely .............. 151

About Symantec pcAnywhere Remote Management tools .................. 151

User rights requirements for remote management ........................... 151

Ways to start a remote management session ................................... 152

What you can do during a remote management session ..................... 153

Managing tasks remotely ....................................................... 154

Running DOS commands ....................................................... 155

Viewing services .................................................................. 157

Viewing and editing system files ............................................. 159

Viewing and editing the system registry ................................... 160

Viewing the event log ............................................................ 161

Viewing and uninstalling programs ......................................... 162

Restarting or shutting down a host computer during a remote

management session ....................................................... 162

Locking a computer or logging off a user during a remote

management session ....................................................... 163

Sending system state commands to one or more computers ......... 164

Ending a remote management session ...................................... 167

Chapter 7 Transferring files and folders ......................................... 169

About pcAnywhere File Transfer ................................................... 169

Going to a recently visited file location ..................................... 170

Tagging all files in a folder ..................................................... 171

Tagging all folders in a directory ............................................. 171

Tagging files using wildcard characters .................................... 171

Contents10

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