Symantec ALTIRIS CLIENT MANAGEMENT SUITE 7.0 SP2 -... User manual

Altiris™Client Management

Suite from Symantec User

Guide

Version 7.0 SP2

Altiris™Client Management Suite from Symantec User

Guide

The software described in this book is furnished under a license agreement and may be used

only in accordance with the terms of the agreement.

Documentation version 7.0 SP2

Legal Notice

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IN THIS DOCUMENTATION IS SUBJECT TO CHANGE WITHOUT NOTICE.

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Technical Support

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Support’s primary role is to respond to specific queries about product features

and functionality. The Technical Support group also creates content for our online

Knowledge Base. The Technical Support group works collaboratively with the

other functional areas within Symantec to answer your questions in a timely

fashion. For example, the Technical Support group works with Product Engineering

and Symantec Security Response to provide alerting services and virus definition

updates.

Symantec’s maintenance offerings include the following:

■A range of support options that give you the flexibility to select the right

amount of service for any size organization

■Telephone and Web-based support that provides rapid response and

up-to-the-minute information

■Upgrade assurance that delivers automatic software upgrade protection

■Global support that is available 24 hours a day, 7 days a week

■Advanced features, including Account Management Services

For information about Symantec’s Maintenance Programs, you can visit our Web

site at the following URL:

www.symantec.com/techsupp/

Contacting Technical Support

Customers with a current maintenance agreement may access Technical Support

information at the following URL:

www.symantec.com/techsupp/

Before contacting Technical Support, make sure you have satisfied the system

requirements that are listed in your product documentation. Also, you should be

at the computer on which the problem occurred, in case it is necessary to replicate

the problem.

When you contact Technical Support, please have the following information

available:

■Product release level

■Hardware information

■Available memory, disk space, and NIC information

■Operating system

■Version and patch level

■Network topology

■Router, gateway, and IP address information

■Problem description:

■Error messages and log files

■Troubleshooting that was performed before contacting Symantec

■Recent software configuration changes and network changes

Licensing and registration

If your Symantec product requires registration or a license key, access our technical

support Web page at the following URL:

www.symantec.com/techsupp/

Customer service

Customer service information is available at the following URL:

www.symantec.com/techsupp/

Customer Service is available to assist with the following types of issues:

■Questions regarding product licensing or serialization

■Product registration updates, such as address or name changes

■General product information (features, language availability, local dealers)

■Latest information about product updates and upgrades

■Information about upgrade assurance and maintenance contracts

■Information about the Symantec Buying Programs

■Advice about Symantec's technical support options

■Nontechnical presales questions

■Issues that are related to CD-ROMs or manuals

Maintenance agreement resources

If you want to contact Symantec regarding an existing maintenance agreement,

please contact the maintenance agreement administration team for your region

as follows:

[email protected]Asia-Pacific and Japan

[email protected]Europe, Middle-East, and Africa

[email protected]North America and Latin America

Additional enterprise services

Symantec offers a comprehensive set of services that allow you to maximize your

investment in Symantec products and to develop your knowledge, expertise, and

global insight, which enable you to manage your business risks proactively.

Enterprise services that are available include the following:

These solutions provide early warning of cyber attacks, comprehensive threat

analysis, and countermeasures to prevent attacks before they occur.

Symantec Early Warning Solutions

These services remove the burden of managing and monitoring security devices

and events, ensuring rapid response to real threats.

Managed Security Services

Symantec Consulting Services provide on-site technical expertise from

Symantec and its trusted partners. Symantec Consulting Services offer a variety

of prepackaged and customizable options that include assessment, design,

implementation, monitoring, and management capabilities. Each is focused on

establishing and maintaining the integrity and availability of your IT resources.

Consulting Services

Educational Services provide a full array of technical training, security

education, security certification, and awareness communication programs.

Educational Services

To access more information about Enterprise services, please visit our Web site

at the following URL:

www.symantec.com

Select your country or language from the site index.

Technical Support ............................................................................................... 4

Chapter 1 Introducing Client Management Suite ............................. 9

About Client Management Suite ....................................................... 9

Components of Client Management Suite ......................................... 10

Where to get more information ....................................................... 13

Chapter 2 Using Power Scheme Task ................................................. 15

About Power Scheme Task component ............................................. 15

Preparing target computers for power scheme management ................ 16

Installing the Power Scheme Agent ........................................... 17

Upgrading the Power Scheme Agent .......................................... 17

Uninstalling the Power Scheme Agent ....................................... 18

Collecting power scheme inventory data ........................................... 18

Creating a Power Scheme Task ....................................................... 19

Editing and deploying power scheme settings .................................... 19

Viewing power scheme inventory data ............................................. 20

Index .................................................................................................................... 21

Contents

Contents8

Introducing Client

Management Suite

This chapter includes the following topics:

■About Client Management Suite

■Components of Client Management Suite

■Where to get more information

About Client Management Suite

Client Management Suite combines the necessary tools that help you deploy,

manage, secure, and troubleshoot your desktop computers and laptop computers

throughout their entire lifecycle.

The solutions that are part of the Client Management Suite help you discover the

resources in your network, and let you check their state. The reporting tools help

you identify problems and take immediate action to fix them. Client Management

Suite lets you automate time-consuming and redundant tasks to reduce the effort

of managing your client systems.

Client Management Suite is a collection of solutions that run on the Symantec

Management Platform. The platform and solutions of the Client Management

Suite provide the following key features:

■Discovery and inventory

The suite lets you gather comprehensive inventory of all hardware and software

on your client systems. The collected inventory data helps you optimize

software licenses and reduce the costs that are associated with operating

system deployments and software rollouts.

■Imaging and deployment

Chapter

The suite lets you deploy standardized and hardware-independent images on

your managed computers. You can migrate to the latest operating system or

hardware with fewer interruptions to users.

■Software distribution and patch management

The suite lets you control the software configurations of your client systems.

The automated policies for software and patch management help you distribute

the latest software and operating system updates. Software management

capabilities let you ensure that the required software remains installed, is

always in a working state, and is correctly configured on the client systems.

■Remote management

The suite lets you troubleshoot and remediate client computers remotely. You

can remote control your client systems with pcAnywhere technology, or use

Real-Time System Manager techniques to fix the problems of users.

See “Components of Client Management Suite”on page 10.

See “Where to get more information”on page 13.

Components of Client Management Suite

Client Management Suite is a collection of solutions that run on the Symantec

Management Platform.

See “About Client Management Suite”on page 9.

Introducing Client Management Suite

Components of Client Management Suite

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