Symantec PCANYWHERE - V12.1 User manual

Symantec pcAnywhere™

User's Guide

12164653

Symantec pcAnywhere™ User's Guide

The software described in this book is furnished under a license agreement and may be used

only in accordance with the terms of the agreement.

Documentation version 12.1

PN: 12164653

Legal Notice

Federal acquisitions: Commercial Software - Government Users Subject to Standard License

Terms and Conditions.

Symantec, the Symantec Logo, Symantec pcAnywhere, Symantec Packager, ColorScale,

SpeedSend, LiveUpdate, Virtually Anywhere and Work Virtually Anywhere are trademarks

or registered trademarks of Symantec Corporation or its affiliates in the U.S. and other

countries. Other names may be trademarks of their respective owners.

Apple and Mac OS are registered trademarks of Apple Computer, Inc. Java is a trademark

of Sun Microsystems, Inc. in the United States and other countries. Microsoft, Windows,

Windows NT, Windows Vista, MS-DOS, and the Windows logo are registered trademarks of

Microsoft Corporation in the United States and other countries. Linux is a registered

trademark of Linus Torvalds. SUSE and its logo are registered trademarks of SUSE AG. The

Red Hat trademark and logo are trademarks of Red Hat, Inc. in the United States and other

countries. SSH and Secure Shell are trademarks of SSH Communications Security, Inc.

Additional company and product names may be trademarks or registered trademarks of the

individual companies and are respectfully acknowledged.

The product described in this document is distributed under licenses restricting its use,

copying, distribution, and decompilation/reverse engineering. No part of this document

may be reproduced in any form by any means without prior written authorization of

Symantec Corporation and its licensors, if any.

THE DOCUMENTATION IS PROVIDED "AS IS" AND ALL EXPRESS OR IMPLIED CONDITIONS,

REPRESENTATIONS AND WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF

MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT,

ARE DISCLAIMED, EXCEPT TO THE EXTENT THAT SUCH DISCLAIMERS ARE HELD TO

BE LEGALLY INVALID. SYMANTEC CORPORATION SHALL NOT BE LIABLE FOR INCIDENTAL

OR CONSEQUENTIAL DAMAGES IN CONNECTION WITH THE FURNISHING PERFORMANCE,

OR USE OF THIS DOCUMENTATION. THE INFORMATION CONTAINED IN THIS

DOCUMENTATION IS SUBJECT TO CHANGE WITHOUT NOTICE.

The Licensed Software and Documentation are deemed to be "commercial computer software"

and "commercial computer software documentation" as defined in FAR Sections 12.212 and

DFARS Section 227.7202.

Symantec Corporation 20330 Stevens Creek Blvd. Cupertino, CA 95014 USA

http://www.symantec.com

Printed in the United States of America.

10987654321

Technical Support

Symantec Technical Support maintains support centers globally. Technical

Support’s primary role is to respond to specific queries about product feature and

function, installation, and configuration. The Technical Support group also authors

content for our online Knowledge Base. The Technical Support group works

collaboratively with the other functional areas within Symantec to answer your

questions in a timely fashion. For example, the Technical Support group works

with Product Engineering and Symantec Security Response to provide alerting

services and virus definition updates.

Symantec’s maintenance offerings include the following:

■A range of support options that give you the flexibility to select the right

amount of service for any size organization

■A telephone and web-based support that provides rapid response and

up-to-the-minute information

■Upgrade insurance that delivers automatic software upgrade protection

■Global support that is available 24 hours a day, 7 days a week worldwide.

Support is provided in a variety of languages for those customers that are

enrolled in the Platinum Support program

■Advanced features, including Technical Account Management

For information about Symantec’s Maintenance Programs, you can visit our Web

site at the following URL:

www.symantec.com/techsupp/ent/enterprise.html

Select your country or language under Global Support. The specific features that

are available may vary based on the level of maintenance that was purchased and

the specific product that you are using.

Contacting Technical Support

Customers with a current maintenance agreement may access Technical Support

information at the following URL:

www.symantec.com/techsupp/ent/enterprise.html

Select your region or language under Global Support.

Before contacting Technical Support, make sure you have satisfied the system

requirements that are listed in your product documentation. Also, you should be

at the computer on which the problem occurred, in case it is necessary to recreate

the problem.

When you contact Technical Support, please have the following information

available:

■Product release level

■Hardware information

■Available memory, disk space, and NIC information

■Operating system

■Version and patch level

■Network topology

■Router, gateway, and IP address information

■Problem description:

■Error messages and log files

■Troubleshooting that was performed before contacting Symantec

■Recent software configuration changes and network changes

Licensing and registration

If your Symantec product requires registration or a license key, access our technical

support Web page at the following URL:

www.symantec.com/techsupp/ent/enterprise.html

Select your region or language under Global Support, and then select the Licensing

and Registration page.

Customer service

Customer service information is available at the following URL:

www.symantec.com/techsupp/ent/enterprise.html

Select your country or language under Global Support.

Customer Service is available to assist with the following types of issues:

■Questions regarding product licensing or serialization

■Product registration updates such as address or name changes

■General product information (features, language availability, local dealers)

■Latest information about product updates and upgrades

■Information about upgrade insurance and maintenance contracts

■Information about the Symantec Value License Program

■Advice about Symantec's technical support options

■Nontechnical presales questions

■Issues that are related to CD-ROMs or manuals

Maintenance agreement resources

If you want to contact Symantec regarding an existing maintenance agreement,

please contact the maintenance agreement administration team for your region

as follows:

■Asia-Pacific and Japan: contractsadmin@symantec.com

■Europe, Middle-East, and Africa: seme[email protected]om

■North America and Latin America: supportsolutions@symantec.com

Additional Enterprise services

Symantec offers a comprehensive set of services that allow you to maximize your

investment in Symantec products and to develop your knowledge, expertise, and

global insight, which enable you to manage your business risks proactively.

Enterprise services that are available include the following:

These solutions provide early warning of cyber

attacks, comprehensive threat analysis, and

countermeasures to prevent attacks before they occur.

Symantec Early Warning Solutions

These services remove the burden of managing and

monitoring security devices and events, ensuring

rapid response to real threats.

Managed Security Services

Symantec Consulting Services provide on-site

technical expertise from Symantec and its trusted

partners. Symantec Consulting Services offer a variety

of prepackaged and customizable options that include

assessment, design, implementation, monitoring and

management capabilities, each focused on establishing

and maintaining the integrity and availability of your

IT resources.

Consulting Services

Educational Services provide a full array of technical

training, security education, security certification,

and awareness communication programs.

Educational Services

To access more information about Enterprise services, please visit our Web site

at the following URL:

www.symantec.com

Select your country or language from the site index.

Technical Support

Chapter 1 Introducing Symantec pcAnywhere

About Symantec pcAnywhere ......................................................... 19

What's new in Symantec pcAnywhere .............................................. 20

Components of Symantec pcAnywhere ............................................. 21

How Symantec pcAnywhere works .................................................. 22

Understanding the difference between a host and a remote ............ 22

About connecting over the Internet ........................................... 23

Issues that affect performance .................................................. 26

What you can do with Symantec pcAnywhere .................................... 28

Where to find more information ...................................................... 29

Chapter 2 Installing Symantec pcAnywhere

Preparing for installation ............................................................... 31

Symantec pcAnywhere system requirements ............................... 31

User rights requirements ......................................................... 35

Installation options ................................................................ 36

If you have a previous version installed ...................................... 40

Symantec pcAnywhere installation .................................................. 40

Installing the full product version ............................................. 41

Installing a custom version ...................................................... 42

Running the setup program manually ........................................ 42

Post-installation tasks ................................................................... 43

Registering Symantec pcAnywhere ............................................ 43

Starting Symantec pcAnywhere ................................................ 43

Modifying installation settings ................................................. 44

Updating Symantec pcAnywhere ............................................... 45

Uninstalling Symantec pcAnywhere .......................................... 46

Chapter 3 Navigating in Symantec pcAnywhere

Selecting a view mode in Symantec pcAnywhere ................................ 47

Starting a connection in Basic View ................................................. 48

Viewing or editing connection settings ............................................. 51

Contents

Working in Advanced View ............................................................. 52

Organizing column headings in the Symantec pcAnywhere

window .......................................................................... 53

Customizing the Symantec pcAnywhere navigation bar ................. 54

Closing the main product window upon connection ...................... 55

About the Connection Wizard .................................................. 55

What you need to know before you connect ................................. 56

Ways to connect to another computer remotely ............................ 57

About the start modes for remote connections ............................. 58

About the Session Manager ............................................................ 59

Changing how active sessions appear in the Session Manager ......... 60

Showing or hiding options on the Session Manager navigation

bar ................................................................................ 61

Resizing the Session Manager navigation bar .............................. 62

Showing or hiding the Session Manager navigation bar ................. 62

Managing pcAnywhere preferences ................................................. 63

About customizing network connections .................................... 64

Customizing modem connections .............................................. 64

Customizing European ISDN connections ................................... 65

Customizing direct connections ................................................ 67

Chapter 4 Allowing others to control your computer

Managing host connections ............................................................ 69

Adding a host connection item to Favorites ................................. 70

Locating a recent host connection item ....................................... 70

Ways to set up a host computer ....................................................... 70

Using the Connection Wizard to configure a host connection .......... 71

Configuring a host using advanced properties .............................. 73

Knowing which connection device to use for host sessions ............. 74

Configuring a host network connection ...................................... 75

Selecting a network card .......................................................... 76

Changing the default port numbers on the host ........................... 77

Configuring a host modem connection ....................................... 78

Configuring an ISDN connection on a host .................................. 79

Configuring a direct connection on a host ................................... 80

Setting the host startup options ................................................ 81

If you are logged on as a guest user in Windows ........................... 82

Setting end of session options .................................................. 83

Configuring a host computer to enlist in a directory service ........... 85

Specifying a host name ........................................................... 86

Ways to start a host session ............................................................ 87

Waiting for a connection from a remote computer ........................ 87

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