Symantec WISE INSTALLTAILOR 7.0 SP2 - REFERENCE V1.0 Service manual

Wise InstallTailor Reference

Wise InstallTailor Reference 2

Wise InstallTailor

The software described in this book is furnished under a license agreement and may be used only in accordance with the terms of the

agreement.

Documentation version 7.0.2

Legal Notice

Symantec, the Symantec Logo, and Altiris are trademarks or registered trademarks of Symantec Corporation or its affiliates in the U.S. and

other countries. Other names may be trademarks of their respective owners.

The product described in this document is distributed under licenses restricting its use, copying, distribution, and decompilation/reverse

engineering. No part of this document may be reproduced in any form by any means without prior written authorization of Symantec

Corporation and its licensors, if any.

THE DOCUMENTATION IS PROVIDED “AS IS” AND ALL EXPRESS OR IMPLIED CONDITIONS, REPRESENTATIONS AND WARRANTIES,

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BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES IN CONNECTION WITH THE FURNISHING, PERFORMANCE, OR USE OF THIS

DOCUMENTATION. THE INFORMATION CONTAINED IN THIS DOCUMENTATION IS SUBJECT TO CHANGE WITHOUT NOTICE.

The Licensed Software and Documentation are deemed to be commercial computer software as defined in FAR 12.212 and subject to

restricted rights as defined in FAR Section 52.227-19 “Commercial Computer Software - Restricted Rights” and DFARS 227.7202, “Rights in

Commercial Computer Software or Commercial Computer Software Documentation”, as applicable, and any successor regulations. Any use,

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shall be solely in accordance with the terms of this Agreement.

Symantec Corporation

350 Ellis Street

Mountain View, CA 94043

http://www.symantec.com

Wise InstallTailor Reference 3

Technical Support

Symantec Technical Support maintains support centers globally. Technical Support’s

primary role is to respond to specific queries about product features and functionality.

The Technical Support group also creates content for our online Knowledge Base. The

Technical Support group works collaboratively with the other functional areas within

Symantec to answer your questions in a timely fashion. For example, the Technical

Support group works with Product Engineering and Symantec Security Response to

provide alerting services and virus definition updates.

Symantec’s maintenance offerings include the following:

zA range of support options that give you the flexibility to select the right amount of

service for any size organization

zTelephone and/or web-based support that provides rapid response and up-to-the-

minute information

zUpgrade assurance that delivers software upgrades

zGlobal support purchased on a regional business hours or 24 hours a day, 7 days a

week basis

zPremium service offerings that include Account Management Services

For information about Symantec’s support offerings, you can visit our web site at the

following URL:

www.symantec.com/business/support/

All support services will be delivered in accordance with your support agreement and the

then-current enterprise technical support policy.

Contacting Technical Support

Customers with a current maintenance agreement may access Technical Support

information at the following URL:

www.symantec.com/business/support/

Before contacting Technical Support, make sure you have satisfied the system

requirements that are listed in your product documentation. Also, you should be at the

computer on which the problem occurred, in case it is necessary to replicate the

problem.

When you contact Technical Support, please have the following information available:

zProduct release level

zHardware information

zAvailable memory, disk space, and NIC information

zOperating system

zVersion and patch level

zNetwork topology

zRouter, gateway, and IP address information

zProblem description:

Error messages and log files

Wise InstallTailor Reference 4

Troubleshooting that was performed before contacting Symantec

Recent software configuration changes and network changes

Licensing and registration

If your Symantec product requires registration or a license key, access our technical

support Web page at the following URL:

www.symantec.com/business/support/

Customer service

Customer service information is available at the following URL:

www.symantec.com/business/support/

Customer Service is available to assist with non-technical questions, such as the

following types of issues:

zQuestions regarding product licensing or serialization

zProduct registration updates, such as address or name changes

zGeneral product information (features, language availability, local dealers)

zLatest information about product updates and upgrades

zInformation about upgrade assurance and maintenance contracts

zInformation about the Symantec Buying Programs

zAdvice about Symantec’s technical support options

zNontechnical presales questions

zIssues that are related to CD-ROMs or manuals

Support agreement resources

If you want to contact Symantec regarding an existing support agreement, please

contact the support agreement administration team for your region as follows:

Additional enterprise services

Symantec offers a comprehensive set of services that allow you to maximize your

investment in Symantec products and to develop your knowledge, expertise, and global

insight, which enable you to manage your business risks proactively.

Enterprise services that are available include the following:

Asia-Pacific and Japan [email protected]

Europe, Middle-East, and Africa [email protected]

North America and Latin America [email protected]

Wise InstallTailor Reference 5

To access more information about Enterprise services, please visit our Web site at the

following URL:

www.symantec.com/business/services/

Select your country or language from the site index.

Managed Services Managed services remove the burden of managing and

monitoring security devices and events, ensuring rapid response

to real threats.

Consulting

Services Symantec Consulting Services provide on-site technical

expertise from Symantec and its trusted partners. Symantec

Consulting Services offer a variety of prepackaged and

customizable options that include assessment, design,

implementation, monitoring, and management capabilities. Each

is focused on establishing and maintaining the integrity and

availability of your IT resources.

Educational

Services Educational Services provide a full array of technical training,

security education, security certification, and awareness

communication programs.

Wise InstallTailor Reference 7

Contents

Introducing Wise InstallTailor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

About Wise InstallTailor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Product Documentation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Using Wise InstallTailor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Starting Wise InstallTailor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

About InstallTailor Changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Creating a Transform With Wise InstallTailor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Editing InstallTailor Changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Wise InstallTailor Reference 8

Introducing Wise InstallTailor

This chapter includes the following topics:

About Wise InstallTailor

Product Documentation

Wise InstallTailor Reference 9

About Wise InstallTailor

Wise InstallTailor is a tool in the Wise Toolkit that is available to users of Software

Management Solution.

Use InstallTailor™ to create a transform (.MST) that changes the way a Windows

Installer installation runs. A transform is a special kind of Windows Installer database

that can be applied at run time to a Windows Installer package to customize the

installation for a particular group of end users.

When you run InstallTailor, it simulates an installation, captures the options that you

select on the installation dialog boxes, and creates a transform file that incorporates

those selections. Because the installation is only simulated, no changes are actually

made on your computer.

Examples:

Set certain features to be installed for a group of end users.

Change the default target directory for all users that install an application within the

corporate environment.

When an installation cannot run silently, turn off some of the dialog boxes so that

end users do not provide inaccurate information during installation. The ability to

turn off dialog boxes is not supported in some installations.

Define information about the SQL Server that should be used by an application

without prompting the end user.

The transform that InstallTailor creates can set the values of certain properties even if

you do not explicitly define those values when you run InstallTailor. You can review the

changes that InstallTailor captures, you can edit them, and you can delete the ones that

should not appear in the transform.

See About InstallTailor Changes on page 11.

You can create a transform that customizes another transform. Example: Suppose you

are deploying a new office automation application to your organization’s office in

Germany. Everyone in that office needs the German-language version of the installation,

but only the Sales department needs the application’s contact management component.

First, you create a language transform to change the language of the installation dialog

boxes to German. Then you use InstallTailor to create a second transform, based on the

first transform, that installs the contact management component. When the second

transform is run, it applies the first transform to the base installation, then applies the

second transform.

See Creating a Transform With Wise InstallTailor on page 12.

Wise InstallTailor Reference 10

Product Documentation

This documentation assumes that you are proficient in the use of the Windows operating

system. If you need help using the operating system, consult its user documentation.

Use the following sources of information to learn about this product.

Online Help

The online help contains detailed technical information and step-by-step instructions for

performing common tasks.

Access help as follows:

zTo display context-sensitive help for the active window or dialog box, press F1.

Wise InstallTailor Reference 11

Using Wise InstallTailor

This chapter includes the following topics:

zStarting Wise InstallTailor

zAbout InstallTailor Changes

zCreating a Transform With Wise InstallTailor

zEditing InstallTailor Changes

Starting Wise InstallTailor

When you install Software Management Solution, a software resource for Wise

InstallTailor is created in the Software Catalog. You can use any delivery method to

deliver and install InstallTailor. We recommend that you install it on an Administrator’s

desktop.

For more information on delivering a software resource, see the Software Management

Solution documentation.

To start Wise InstallTailor

1. On the computer where you installed InstallTailor, on the Start menu, click

Programs > Wise Solutions > Wise InstallTailor.

When InstallTailor starts, the Welcome page appears.

About InstallTailor Changes

The transform that InstallTailor creates can set the values of certain properties even if

you do not explicitly define those values when you run InstallTailor. For example, the

base installation might set a property based on the destination computer’s operating

system. However, the operating system on which you run InstallTailor might differ from

the operating system on your target computers.

InstallTailor displays the changes that it captures when you simulate the installation and

lets you do the following:

zDelete the changes that should not appear in the transform.

zEdit the captured changes.

zAdd changes to property values, feature states, and directory values that

InstallTailor did not capture.

For example, you want to specify a different installation directory, but the option to

do so does not appear on the installation dialog boxes. You can add a value for the

installation directory and it is added to the transform.

See Editing InstallTailor Changes on page 13.

Any changes that you make to the captured changes appear in the transform that

InstallTailor creates.

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