Symantec ALTIRIS CMDB SOLUTION 7.0

Altiris CMDB Solution from

Symantec Users Guide

Version 7.0

CMDB Solution Users Guide

The software described in this book is furnished under a license agreement and may be used

only in accordance with the terms of the agreement.

Documentation version: 7.0

Legal Notice

Symantec, the Symantec Logo, and Altiris are trademarks or registered trademarks of

Symantec Corporation or its affiliates in the U.S. and other countries. Other names may be

trademarks of their respective owners.

This Symantec product may contain third party software for which Symantec is required

to provide attribution to the third party (“Third Party Programs”). Some of the Third Party

Programs are available under open source or free software licenses. The License Agreement

accompanying the Software does not alter any rights or obligations you may have under

those open source or free software licenses. Please see the Third Party Legal Notice Appendix

to this Documentation or TPIP ReadMe File accompanying this Symantec product for more

information on the Third Party Programs.

The product described in this document is distributed under licenses restricting its use,

copying, distribution, and decompilation/reverse engineering. No part of this document

may be reproduced in any form by any means without prior written authorization of

Symantec Corporation and its licensors, if any.

THE DOCUMENTATION IS PROVIDED "AS IS" AND ALL EXPRESS OR IMPLIED CONDITIONS,

REPRESENTATIONS AND WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF

MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT,

ARE DISCLAIMED, EXCEPT TO THE EXTENT THAT SUCH DISCLAIMERS ARE HELD TO

BE LEGALLY INVALID. SYMANTEC CORPORATION SHALL NOT BE LIABLE FOR INCIDENTAL

OR CONSEQUENTIAL DAMAGES IN CONNECTION WITH THE FURNISHING,

PERFORMANCE, OR USE OF THIS DOCUMENTATION. THE INFORMATION CONTAINED

IN THIS DOCUMENTATION IS SUBJECT TO CHANGE WITHOUT NOTICE.

The Licensed Software and Documentation are deemed to be commercial computer software

as defined in FAR 12.212 and subject to restricted rights as defined in FAR Section 52.227-19

"Commercial Computer Software - Restricted Rights" and DFARS 227.7202, "Rights in

Commercial Computer Software or Commercial Computer Software Documentation", as

applicable, and any successor regulations. Any use, modification, reproduction release,

performance, display or disclosure of the Licensed Software and Documentation by the U.S.

Government shall be solely in accordance with the terms of this Agreement.

Symantec Corporation

350 Ellis Street

Mountain View, CA 94043

http://www.symantec.com

Technical Support

Symantec Technical Support maintains support centers globally. Technical

Support’s primary role is to respond to specific queries about product features

and functionality. The Technical Support group also creates content for our online

Knowledge Base. The Technical Support group works collaboratively with the

other functional areas within Symantec to answer your questions in a timely

fashion. For example, the Technical Support group works with Product Engineering

and Symantec Security Response to provide alerting services and virus definition

updates.

Symantec’s maintenance offerings include the following:

■A range of support options that give you the flexibility to select the right

amount of service for any size organization

■Telephone and Web-based support that provides rapid response and

up-to-the-minute information

■Upgrade assurance that delivers automatic software upgrade protection

■Global support that is available 24 hours a day, 7 days a week

■Advanced features, including Account Management Services

For information about Symantec’s Maintenance Programs, you can visit our Web

site at the following URL:

www.symantec.com/techsupp/

Contacting Technical Support

Customers with a current maintenance agreement may access Technical Support

information at the following URL:

www.symantec.com/techsupp/

Before contacting Technical Support, make sure you have satisfied the system

requirements that are listed in your product documentation. Also, you should be

at the computer on which the problem occurred, in case it is necessary to replicate

the problem.

When you contact Technical Support, please have the following information

available:

■Product release level

■Hardware information

■Available memory, disk space, and NIC information

■Operating system

■Version and patch level

■Network topology

■Router, gateway, and IP address information

■Problem description:

■Error messages and log files

■Troubleshooting that was performed before contacting Symantec

■Recent software configuration changes and network changes

Licensing and registration

If your Symantec product requires registration or a license key, access our technical

support Web page at the following URL:

www.symantec.com/techsupp/

Customer service

Customer service information is available at the following URL:

www.symantec.com/techsupp/

Customer Service is available to assist with the following types of issues:

■Questions regarding product licensing or serialization

■Product registration updates, such as address or name changes

■General product information (features, language availability, local dealers)

■Latest information about product updates and upgrades

■Information about upgrade assurance and maintenance contracts

■Information about the Symantec Buying Programs

■Advice about Symantec's technical support options

■Nontechnical presales questions

■Issues that are related to CD-ROMs or manuals

Maintenance agreement resources

If you want to contact Symantec regarding an existing maintenance agreement,

please contact the maintenance agreement administration team for your region

as follows:

[email protected]Asia-Pacific and Japan

[email protected]Europe, Middle-East, and Africa

[email protected]North America and Latin America

Additional enterprise services

Symantec offers a comprehensive set of services that allow you to maximize your

investment in Symantec products and to develop your knowledge, expertise, and

global insight, which enable you to manage your business risks proactively.

Enterprise services that are available include the following:

These solutions provide early warning of cyber attacks, comprehensive threat

analysis, and countermeasures to prevent attacks before they occur.

Symantec Early Warning Solutions

These services remove the burden of managing and monitoring security devices

and events, ensuring rapid response to real threats.

Managed Security Services

Symantec Consulting Services provide on-site technical expertise from

Symantec and its trusted partners. Symantec Consulting Services offer a variety

of prepackaged and customizable options that include assessment, design,

implementation, monitoring, and management capabilities. Each is focused on

establishing and maintaining the integrity and availability of your IT resources.

Consulting Services

Educational Services provide a full array of technical training, security

education, security certification, and awareness communication programs.

Educational Services

To access more information about Enterprise services, please visit our Web site

at the following URL:

www.symantec.com

Select your country or language from the site index.

Technical Support ............................................................................................... 4

Chapter 1 Introducing CMDB Solution .............................................. 11

About CMDB Solution ................................................................... 11

About CMDB Solution 7.0 new features ............................................ 12

Terminology ............................................................................... 16

Chapter 2 Configuring CMDB Solution .............................................. 17

About CMDB configuration tasks .................................................... 17

About percentage ownership of resources ........................................ 17

About CMDB rules ........................................................................ 18

Chapter 3 Using resource types .......................................................... 19

About resource types .................................................................... 19

About predefined resource types ..................................................... 20

About base resource types ............................................................. 21

About data classes ........................................................................ 21

About CMDB data classes ............................................................... 22

About data class attributes ............................................................ 24

About data class attribute parameters ............................................. 24

About data input masks ................................................................. 25

About resource association types .................................................... 26

Resource type relationships ........................................................... 26

About the resource data class summary page .................................... 27

Chapter 4 Using resources ................................................................... 29

About resources ........................................................................... 29

Resource categories ...................................................................... 30

About merging resources ............................................................... 30

About the Resource Association Diagram ......................................... 30

About item tasks .......................................................................... 31

About resource list item tasks ......................................................... 31

About user-defined item tasks ........................................................ 33

About reports on owned resources .................................................. 33

Contents

Chapter 5 Using asset resource types and resources .................... 35

About asset type resources ............................................................. 35

About the computer resource type ................................................... 35

About asset life cycles ................................................................... 36

About retiring or disposing of an asset ............................................. 36

Chapter 6 Managing Configuration items ......................................... 37

About contract type resources ........................................................ 37

About datacenter type resources ..................................................... 37

About service type resources .......................................................... 38

About computer resource types ...................................................... 38

Chapter 7 About CMDB Security ......................................................... 39

About CMDB security .................................................................... 39

About role-based security .............................................................. 40

About predefined security roles ...................................................... 40

About role-based security configuration ........................................... 40

About scope-based security ............................................................ 41

About security scoping for reports .................................................. 42

Chapter 8 Using organizational resource types and

resources ......................................................................... 43

About organizational resource types ................................................ 43

About hierarchal resource types ..................................................... 45

About organizational groups and views ............................................ 45

Chapter 9 Using the CMDB interface ................................................. 47

CMDB Global Settings page ............................................................ 48

Default values page ...................................................................... 48

Default values page: Data entry for default values page ....................... 48

Display String Settings page .......................................................... 49

License Usage page ....................................................................... 49

Organizational Hierarchy Settings page ........................................... 49

Ownership Settings page ............................................................... 50

Report Scoping page ..................................................................... 50

Resource List page ....................................................................... 51

About the resource association type page ......................................... 51

Resource Data Class page .............................................................. 52

About the resource association type page ......................................... 53

Resource data entry tab settings page .............................................. 54

Contents8

Merge Resources page ................................................................... 55

Assign Computer's Ownership to be the Primary User task page ........... 55

Clean Ownership task page ............................................................ 56

Duplicate Computer Merge task page ............................................... 56

Duplicate User Merge task page ...................................................... 57

Inventory Clean Up page ............................................................... 58

Inventory to Asset Synchronization task page ................................... 58

Resource Merge Rule task page ....................................................... 59

Update network resource location task page ..................................... 60

Update Organizational Hierarchy task page ...................................... 61

Index .................................................................................................................... 63

9Contents

Contents10

This manual suits for next models

Table of contents

Other Symantec Software manuals

Symantec

Symantec 10547829 - Mail Security For Smtp 5.0 Smb User manual

Symantec

Symantec ALTIRIS CLIENT MANAGEMENT SUITE 7.0 SP2 -... User manual

Symantec

Symantec NORTON 360 5.0 User manual

Symantec

Symantec 10514879 - Norton Confidential User manual

Symantec

Symantec WINDOWS INSTALLER EDITOR 7.0 SP2 - REFERENCE FOR WISE INSTALLATION EXPRESS... User manual

Symantec

Symantec WISE VIRTUAL PACKAGE EDITOR 8.0 - REFERENCE FOR WISE PACKAGE STUDIO... Service manual

Symantec

Symantec 11105111 - SYM MAIL SEC SMTP 5.0 SMS PORT MEDIA CD... User manual

Symantec

Symantec 10460591 - Mail Security 5.0 User manual

Symantec

Symantec WISE LINUX PACKAGE EDITOR 8.0 - REFERENCE... Service manual

Symantec

Symantec WINDOWS INSTALLER EDITOR 8.0 Service manual

Symantec

Symantec NORTON INTERNET SECURITY 2004 User manual

Symantec

Symantec XGS-4728F User manual

Symantec

Symantec 360 - V4.0 User manual

Symantec

Symantec PCANYWHERE - V12.1 Service manual

Symantec

Symantec BRIGHTMAIL - SYM ANTISPAM AND User manual

Symantec

Symantec ALTIRIS CLIENT MANAGEMENT SUITE 7.0 SP2 -... User manual

Symantec

Symantec PC ANYWHERE SOLUTION V 12.5 SP2 User manual

Symantec

Symantec ALTIRIS 7.0 SP2 - MANAGEMENT SOLUTION User manual

Symantec

Symantec WISESCRIPT EDITOR 8.0 - REFERENCE FOR WISE PACKAGE STUDIO... Service manual

Symantec

Symantec WISE INSTALLTAILOR 7.0 SP2 - REFERENCE V1.0 Service manual

Symantec

Symantec 20032623 - Endpoint Protection Small Business... User manual

Symantec

Symantec 14125628 - Norton Internet Security 2009 User manual

Symantec

Symantec WISESCRIPT PACKAGE EDITOR 8.0 - REFERENCE FOR WISE PACKAGE STUDIO... Service manual

Symantec

Symantec ALTIRIS OUT OF BAND MANAGEMENT COMPONENT 7.0 SP3 -... User manual

Popular Software manuals by other brands

COMPRO

COMPRO COMPROFM manual

Muratec

Muratec OFFICEBRIDGE ONLINE user guide

Oracle

Oracle Contact Center Anywhere 8.1 installation guide

Adobe

Adobe 65007312 - Photoshop Lightroom Programmer's guide

Avaya

Avaya NULL One-X for RIM Blackberry user guide

HP ProLiant BL420c user guide

PS Audio

PS Audio PowerPlay Programming manual

Brady

Brady LOCKOUT PRO 3.0 Administrator's guide

Avaya

Avaya Interaction Center user guide

Texas Instruments

Texas Instruments TI-83 Plus Silver Edition Guide book

Novell

Novell GROUPWISE 8 - INTERNET AGENT manual

Oracle

Oracle Application 9i Configuration guide

Acer

Acer RDM user guide

Canon

Canon Vixia HF21 instruction manual

Canon

Canon ZR950 instruction manual

Samsung

Samsung Auto Backup user manual

Polycom

Polycom Vortex EF2201 Application note

Brocade Communications Systems

Brocade Communications Systems Brocade 8/12c user manual

Symantec ALTIRIS CMDB SOLUTION 7.0 - V1.0 User manual

Popular Software manuals by other brands