Symantec ALTIRIS 7.0 SP2 - MANAGEMENT SOLUTION User manual

Altiris™Software

Management Solution from

Symantec Users Guide

Version 7.0 SP2

Altiris™Software Management Solution from Symantec

Users Guide

The software described in this book is furnished under a license agreement and may be used

only in accordance with the terms of the agreement.

Documentation version 7.0 SP2

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Select your country or language from the site index.

Technical Support ............................................................................................... 4

Chapter 1 Introducing Software Management Solution ................ 13

About Software Management Solution ............................................. 13

Components of Software Management Solution ................................. 14

What you can do with Software Management Solution ........................ 15

How 6.x features compare to Software Management Solution

7.0 ....................................................................................... 17

Comparison of software agents and settings in versions 6.x and

7.0 ................................................................................. 18

Comparison of software delivery in versions 6.x and 7.0 ................ 19

Comparison of Software Portal features in versions 6.x and

7.0 ................................................................................. 23

Comparison of application management in versions 6.x and

7.0 ................................................................................. 25

Comparison of virtualized software delivery in versions 6.x and

7.0 ................................................................................. 27

Comparison of the Wise Toolkit in versions 6.x and 7.0 ................. 29

Where to get more information ....................................................... 29

Section 1 Setting up Software Management

Solution ....................................................................... 31

Chapter 2 Implementing Software Management Solution ............ 33

Implementing Software Management Solution .................................. 34

About the Software Management Solution installation ........................ 36

About the agents and plug-ins that Software Management Solution

uses ..................................................................................... 37

Installing the Software Management Solution agent ........................... 38

Extra schedule options section ....................................................... 40

Installing the Software Management Solution plug-in for UNIX, Linux,

and Mac ............................................................................... 41

Recommended security privileges for Software Management

Solution ............................................................................... 43

Contents

Options for installing the Software Portal agent ................................ 45

Installing the Software Portal agent ................................................ 46

Installing the Software Virtualization agent ...................................... 47

Web parts for Software Management Solution ................................... 48

About Wise Toolkit ....................................................................... 49

Installing the Wise Toolkit tools ..................................................... 50

Chapter 3 Configuring Software Management Solution

settings ............................................................................ 53

About Software Management Solution settings .................................. 54

Configuring the default settings for Managed Software Delivery ........... 54

Schedule settings for Managed Software Delivery .............................. 55

About recurring software deliveries ................................................. 57

About the Wake-on-LAN setting ..................................................... 57

Download settings in Software Management Solution ......................... 58

About the alternate download location for packages ........................... 60

Run settings in Software Management Solution ................................. 61

Run As settings in Software Management Solution ....................... 62

User run conditions settings in Software Management

Solution ......................................................................... 63

Results-based actions settings in Software Management

Solution ......................................................................... 67

Reporting settings in Software Management Solution ................... 69

Advanced options in Managed Software Delivery policies .................... 69

Advanced options for tasks in Software Management Solution ............. 70

Task Options settings in Software Management Solution tasks ............. 72

Options for purging Software Management Solution data .................... 72

About replicating Software Management Solution data ....................... 73

Chapter 4 Performing common tasks in Software Management

Solution ........................................................................... 77

About the Software Management worker view ................................... 77

Sources of status information in Software Management

Solution ............................................................................... 79

About Software Management Solution event files .............................. 81

About Software Management Solution reports .................................. 82

Running a Software Management Solution report .............................. 83

Contents8

Section 2 Delivering software .................................................... 85

Chapter 5 Introducing software delivery ........................................... 87

About software delivery ................................................................ 87

Methods for delivering software ..................................................... 88

Methods for uninstalling software ................................................... 91

How Software Management Solution integrates with the Software

Catalog and Software Library ................................................... 93

Chapter 6 Performing advanced software deliveries ..................... 95

About advanced software deliveries ................................................. 96

Advanced delivery actions that Managed Software Delivery can

perform ................................................................................ 97

About the execution of Managed Software Delivery policies ................. 99

About policy applicability, compliance, and remediation .................... 102

Performing an advanced software delivery ...................................... 104

Creating a Managed Software Delivery policy with the Managed

Software Delivery wizard ....................................................... 106

Select software resource page ....................................................... 108

Creating a Managed Software Delivery policy .................................. 110

About editing a Managed Software Delivery policy ........................... 112

Editing a Managed Software Delivery policy .................................... 113

Select Software dialog box ............................................................ 114

About the destinations for a Managed Software Delivery policy .......... 114

Policy Rules/Actions section ......................................................... 115

Policy Rules/Actions: Software tab .......................................... 115

Policy Rules/Actions: Policy settings tab ................................... 119

Software Publishing tab ............................................................... 120

Select Task dialog box ................................................................. 122

About software delivery deferral options for the user ........................ 122

About deferring the execution of software remediation ..................... 124

About installing software that replaces other software ...................... 124

About delivering multiple software resources and tasks ..................... 125

Delivering multiple software resources and tasks sequentially ............ 126

About the status of Managed Software Delivery policies .................... 128

Chapter 7 Performing quick software deliveries ............................ 131

About quick delivery of a single software resource ............................ 131

Performing a quick delivery of a single software resource .................. 132

About the Quick Delivery wizard ................................................... 133

Creating a Quick Delivery task with the Quick Delivery wizard ............ 134

9Contents

Software settings for Quick Delivery tasks ...................................... 135

Chapter 8 Delivering packages .......................................................... 137

About Package Delivery ............................................................... 137

Delivering a package without defining a software resource ................ 138

Package settings for Package Delivery tasks .................................... 139

Chapter 9 Creating and managing Software Management

tasks ............................................................................... 141

Types of tasks in Software Management Solution ............................. 141

Creating a task in Software Management Solution ............................ 142

Editing a task in Software Management Solution .............................. 143

Scheduling a task and selecting computers in Software Management

Solution .............................................................................. 144

Chapter 10 Delivering 6.x software packages .................................. 147

About the delivery of Altiris 6.x software packages ........................... 147

About Legacy Software Delivery .................................................... 149

Accessing a Legacy Software Delivery policy ................................... 150

Delivering software packages with the same configurations as 6.x

Software Delivery tasks ......................................................... 150

How Legacy Software Delivery policies differ from 6.x Software

Delivery tasks ...................................................................... 151

About assigning 6.x software packages to software resources ............. 152

Assigning an Altiris 6.x software package to a software resource ......... 153

Assigning multiple Altiris 6.x software packages to software

resources ............................................................................ 154

Adding 6.x software packages to a package assignment task ............... 156

Editing 6.x software packages ....................................................... 157

Section 3 Delivering software from user

requests ..................................................................... 159

Chapter 11 Introducing the Software Portal ..................................... 161

About the Software Portal ............................................................ 161

About Software Portal user roles ................................................... 162

About the software in the Software Portal ....................................... 163

Contents10

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