Symantec 20032623 - Endpoint Protection Small Business... User manual

Symantec™Endpoint

Protection Small Business

Edition Implementation

Guide

Symantec™Endpoint Protection Small Business Edition

Implementation Guide

The software described in this book is furnished under a license agreement and may be used

only in accordance with the terms of the agreement.

Documentation version 12.01.00.00

Legal Notice

Symantec, the Symantec Logo, Bloodhound, Confidence Online, Digital Immune System,

LiveUpdate, Norton, Sygate, and TruScan are trademarks or registered trademarks of

Symantec Corporation or its affiliates in the U.S. and other countries. Other names may be

trademarks of their respective owners.

This Symantec product may contain third party software for which Symantec is required

to provide attribution to the third party (“Third Party Programs”). Some of the Third Party

Programs are available under open source or free software licenses. The License Agreement

accompanying the Software does not alter any rights or obligations you may have under

those open source or free software licenses. Please see the Third Party Legal Notice Appendix

to this Documentation or TPIP ReadMe File accompanying this Symantec product for more

information on the Third Party Programs.

The product described in this document is distributed under licenses restricting its use,

copying, distribution, and decompilation/reverse engineering. No part of this document

may be reproduced in any form by any means without prior written authorization of

Symantec Corporation and its licensors, if any.

THE DOCUMENTATION IS PROVIDED "AS IS" AND ALL EXPRESS OR IMPLIED CONDITIONS,

REPRESENTATIONS AND WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF

MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT,

ARE DISCLAIMED, EXCEPT TO THE EXTENT THAT SUCH DISCLAIMERS ARE HELD TO

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OR CONSEQUENTIAL DAMAGES IN CONNECTION WITH THE FURNISHING,

PERFORMANCE, OR USE OF THIS DOCUMENTATION. THE INFORMATION CONTAINED

IN THIS DOCUMENTATION IS SUBJECT TO CHANGE WITHOUT NOTICE.

The Licensed Software and Documentation are deemed to be commercial computer software

as defined in FAR 12.212 and subject to restricted rights as defined in FAR Section 52.227-19

"Commercial Computer Software - Restricted Rights" and DFARS 227.7202, "Rights in

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Government shall be solely in accordance with the terms of this Agreement.

Symantec Corporation

350 Ellis Street

Mountain View, CA 94043

http://www.symantec.com

Technical Support

Symantec Technical Support maintains support centers globally. Technical

Support’s primary role is to respond to specific queries about product features

and functionality. The Technical Support group also creates content for our online

Knowledge Base. The Technical Support group works collaboratively with the

other functional areas within Symantec to answer your questions in a timely

fashion. For example, the Technical Support group works with Product Engineering

and Symantec Security Response to provide alerting services and virus definition

updates.

Symantec’s support offerings include the following:

■A range of support options that give you the flexibility to select the right

amount of service for any size organization

■Telephone and/or Web-based support that provides rapid response and

up-to-the-minute information

■Upgrade assurance that delivers software upgrades

■Global support purchased on a regional business hours or 24 hours a day, 7

days a week basis

■Premium service offerings that include Account Management Services

For information about Symantec’s support offerings, you can visit our Web site

at the following URL:

www.symantec.com/business/support/

All support services will be delivered in accordance with your support agreement

and the then-current enterprise technical support policy.

Contacting Technical Support

Customers with a current support agreement may access Technical Support

information at the following URL:

www.symantec.com/business/support/

Before contacting Technical Support, make sure you have satisfied the system

requirements that are listed in your product documentation. Also, you should be

at the computer on which the problem occurred, in case it is necessary to replicate

the problem.

When you contact Technical Support, please have the following information

available:

■Product release level

■Hardware information

■Available memory, disk space, and NIC information

■Operating system

■Version and patch level

■Network topology

■Router, gateway, and IP address information

■Problem description:

■Error messages and log files

■Troubleshooting that was performed before contacting Symantec

■Recent software configuration changes and network changes

Licensing and registration

If your Symantec product requires registration or a license key, access our technical

support Web page at the following URL:

www.symantec.com/business/support/

Customer service

Customer service information is available at the following URL:

www.symantec.com/business/support/

Customer Service is available to assist with non-technical questions, such as the

following types of issues:

■Questions regarding product licensing or serialization

■Product registration updates, such as address or name changes

■General product information (features, language availability, local dealers)

■Latest information about product updates and upgrades

■Information about upgrade assurance and support contracts

■Information about the Symantec Buying Programs

■Advice about Symantec's technical support options

■Nontechnical presales questions

■Issues that are related to CD-ROMs, DVDs, or manuals

Support agreement resources

If you want to contact Symantec regarding an existing support agreement, please

contact the support agreement administration team for your region as follows:

[email protected]Asia-Pacific and Japan

[email protected]Europe, Middle-East, and Africa

[email protected]North America and Latin America

Technical Support ............................................................................................... 4

Chapter 1 Introducing Symantec Endpoint Protection Small

Business Edition ............................................................ 17

About Symantec Endpoint Protection Small Business Edition ............... 17

What's new in version 12.1 ............................................................ 18

About the types of threat protection that Symantec Endpoint

Protection Small Business Edition provides ................................. 21

Protecting your network with Symantec Endpoint Protection Small

Business Edition .................................................................... 25

Getting up and running on Symantec Endpoint Protection Small

Business Edition for the first time ....................................... 26

Managing protection on client computers ................................... 29

Maintaining the security of your environment ............................. 30

Troubleshooting Symantec Endpoint Protection Small Business

Edition ........................................................................... 31

Section 1 Installing Symantec Endpoint Protection

Small Business Edition ....................................... 33

Chapter 2 Planning the installation ................................................... 35

Planning the installation ............................................................... 35

Components of Symantec Endpoint Protection Small Business

Edition ................................................................................. 37

Product license requirements ......................................................... 39

System requirements .................................................................... 41

About Symantec Endpoint Protection Manager compatibility with

other products ....................................................................... 43

Chapter 3 Installing Symantec Endpoint Protection

Manager .......................................................................... 45

Installing the management server and the console ............................. 45

Configuring the management server during installation ...................... 47

Contents

Accepting the self-signed certificate for Symantec Endpoint Protection

Manager ............................................................................... 47

Uninstalling Symantec Endpoint Protection Manager ......................... 48

Logging on to the Symantec Endpoint Protection Manager

console ................................................................................. 49

What you can do from the console ................................................... 51

Chapter 4 Managing product licenses ............................................... 55

Licensing Symantec Endpoint Protection .......................................... 56

About the trialware license ............................................................ 58

Purchasing licenses ...................................................................... 58

Where to buy a Symantec product license ......................................... 59

Activating your product license ...................................................... 59

Using the License Activation wizard ................................................ 60

Required licensing contact information ............................................ 61

About upgrading from trialware ..................................................... 62

About product upgrades and licenses ............................................... 62

About renewing your Symantec Endpoint Protection Small Business

Edition license ....................................................................... 63

About the Symantec Licensing Portal ............................................... 63

Maintaining your product licenses .................................................. 64

Checking license status ................................................................. 64

Downloading a license file ............................................................. 65

Licensing enforcement rules .......................................................... 65

Backing up your license files .......................................................... 66

Recovering a deleted license ........................................................... 67

Importing a license ....................................................................... 67

About multi-year licenses .............................................................. 68

Licensing an unmanaged client ....................................................... 68

Chapter 5 Preparing for client installation ....................................... 71

Preparing for client installation ...................................................... 71

Preparing Windows operating systems for remote deployment ............. 72

Chapter 6 Installing the Symantec Endpoint Protection Small

Business Edition client ................................................. 75

About client deployment methods ................................................... 75

Deploying clients using a Web link and email .............................. 76

Deploying clients by using Remote Push .................................... 77

Deploying clients by using Save Package .................................... 79

Restarting client computers ........................................................... 80

Contents8

About managed and unmanaged clients ........................................... 81

Installing an unmanaged client ....................................................... 82

Uninstalling the client .................................................................. 82

Chapter 7 Upgrading and migrating to Symantec Endpoint

Protection Small Business Edition ............................ 85

About migrating to Symantec Endpoint Protection Small Business

Edition ................................................................................. 86

Migrating from Symantec Client Security or Symantec

AntiVirus ............................................................................. 87

About migrating computer groups ............................................. 88

Migrating group settings and policy settings ............................... 88

Upgrading to a new release ............................................................ 90

Migrating a management server ..................................................... 90

Stopping and starting the management server service ........................ 91

Disabling LiveUpdate in Symantec AntiVirus before migration ............. 92

Disabling scheduled scans in Symantec System Center when you

migrate client computers ......................................................... 93

Turning off the roaming service ...................................................... 93

Uninstalling and deleting reporting servers ...................................... 94

Unlocking server groups in Symantec System Center .......................... 95

About upgrading client software ..................................................... 95

Upgrading clients by using AutoUpgrade .......................................... 96

Section 2 Managing protection on Symantec

Endpoint Protection Small Business

Edition .......................................................................... 99

Chapter 8 Managing groups of client computers .......................... 101

Managing groups of computers ..................................................... 101

How you can structure groups ...................................................... 103

Adding a group .......................................................................... 104

Blocking clients from being added to groups .................................... 104

Viewing assigned computers ........................................................ 105

Moving a client computer to another group ..................................... 105

Guidelines for managing portable computers ................................... 105

9Contents

Chapter 9 Managing clients ............................................................... 107

Managing client computers .......................................................... 107

About the client protection status icons .......................................... 108

Viewing the protection status of clients and client computers ............. 109

Viewing a client computer's properties ........................................... 110

About enabling and disabling protection ......................................... 111

About commands you can run on client computers ........................... 113

Running commands on the client computer from the console ............. 114

Converting an unmanaged client to a managed client ........................ 115

Chapter 10 Using policies to manage security ................................. 117

The types of security policies ........................................................ 118

Performing tasks that are common to all security policies .................. 119

Adding a policy .......................................................................... 121

Copying and pasting a policy ........................................................ 121

Editing a policy .......................................................................... 122

Locking and unlocking policy settings ............................................ 122

Assigning a policy to a group ........................................................ 123

Viewing assigned policies ............................................................. 124

Testing a security policy .............................................................. 124

Replacing a policy ....................................................................... 125

Exporting and importing policies .................................................. 125

Deleting a policy permanently ...................................................... 126

How the client computers get policy updates ................................... 126

Using the policy serial number to check client-server

communication .................................................................... 127

Chapter 11 Managing Virus and Spyware Protection ..................... 129

Preventing and handling virus and spyware attacks on client

computers ........................................................................... 130

Remediating risks on the computers in your network ........................ 132

Identifying the infected and at-risk computers ........................... 134

Checking the scan action and rescanning the identified

computers ..................................................................... 135

Managing scans on client computers .............................................. 136

About the types of scans and real-time protection ...................... 139

About the types of Auto-Protect .............................................. 142

About virus and security risks ................................................. 144

About the files and folders that Symantec Endpoint Protection

excludes from virus and spyware scans .............................. 146

Contents10

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