Symantec GHOST - V 15.0 User manual

Norton Ghost 15.0 User's

Guide

Norton Ghost 15.0 User's Guide

The software described in this book is furnished under a license agreement and may be used

only in accordance with the terms of the agreement.

Documentation version: 9.0

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Technical Support

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Symantec’s maintenance offerings include the following:

■A range of support options that give you the flexibility to select the right

amount of service for any size organization

■Telephone and Web-based support that provides rapid response and

up-to-the-minute information

■Upgrade assurance that delivers automatic software upgrade protection

■Global support that is available 24 hours a day, 7 days a week

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Contacting Technical Support

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Before contacting Technical Support, make sure you have satisfied the system

requirements that are listed in your product documentation. Also, you should be

at the computer on which the problem occurred, in case it is necessary to replicate

the problem.

When you contact Technical Support, please have the following information

available:

■Product release level

■Hardware information

■Available memory, disk space, and NIC information

■Operating system

■Version and patch level

■Network topology

■Router, gateway, and IP address information

■Problem description:

■Error messages and log files

■Troubleshooting that was performed before contacting Symantec

■Recent software configuration changes and network changes

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Customer Service is available to assist with the following types of issues:

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investment in Symantec products and to develop your knowledge, expertise, and

global insight, which enable you to manage your business risks proactively.

Enterprise services that are available include the following:

These solutions provide early warning of cyber attacks, comprehensive threat

analysis, and countermeasures to prevent attacks before they occur.

Symantec Early Warning Solutions

These services remove the burden of managing and monitoring security devices

and events, ensuring rapid response to real threats.

Managed Security Services

Symantec Consulting Services provide on-site technical expertise from

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of prepackaged and customizable options that include assessment, design,

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To access more information about Enterprise services, please visit our Web site

at the following URL:

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Select your country or language from the site index.

Technical Support ............................................................................................... 4

Chapter 1 Introducing Norton Ghost™............................................... 13

About Norton Ghost ..................................................................... 13

What is new in Norton Ghost ......................................................... 14

Hiding or showing the Advanced page .............................................. 15

Getting more information about Norton Ghost .................................. 16

Chapter 2 Installing Norton Ghost ...................................................... 17

Before you install ......................................................................... 17

System requirements .............................................................. 17

About supported file systems and removable media ..................... 19

About disabled features ........................................................... 20

When you delay licensing ....................................................... 20

Installing Norton Ghost ................................................................. 21

Completing the installation ...................................................... 23

Activating Norton Ghost later .................................................. 24

About setting up your first backup ............................................ 24

Updating Norton Ghost ................................................................ 25

About uninstalling Norton Ghost .................................................... 25

Chapter 3 Ensuring the recovery of your computer ........................ 27

About ensuring the recovery of your computer .................................. 27

Testing Symantec Recovery Disk .................................................... 28

If driver validation fails ................................................................. 28

Creating a custom Symantec Recovery Disk CD .................................. 29

Chapter 4 Getting Started .................................................................... 33

About key product components ...................................................... 33

How you use Norton Ghost ............................................................. 34

Starting Norton Ghost .................................................................. 35

Configuring Norton Ghost default options ........................................ 36

Selecting a default backup destination ....................................... 38

Adjusting the effect of a backup on computer performance ............ 39

Contents

Adjusting default tray icon settings ........................................... 40

Managing file types ................................................................ 41

Using nicknames for external drives .......................................... 43

Configuring default FTP settings for use with Offsite Copy ............ 44

Logging Norton Ghost messages ............................................... 44

Enabling email notifications for product (event) messages ............. 46

Chapter 5 Best practices for backing up your data ......................... 49

About backing up your data ........................................................... 49

About choosing a backup type ........................................................ 50

Best practices for backing up .......................................................... 50

About backups ....................................................................... 51

Before you back up ................................................................. 51

During a back up .................................................................... 53

When a back up is finished ...................................................... 53

Additional tips about backups ........................................................ 54

After defining your backup job ....................................................... 55

Viewing the properties of a backup job ....................................... 55

About selecting a backup destination ............................................... 56

About backing up dual-boot computers ............................................ 58

Chapter 6 Backing up entire drives .................................................... 59

About defining a drive-based backup ............................................... 59

Defining a drive-based backup ........................................................ 60

Related Drives options ............................................................ 62

Recovery point type options ..................................................... 63

Backup destination options ...................................................... 64

Recovery point options ........................................................... 64

Advanced scheduling options ................................................... 66

About files that are excluded from drive-based backups ................ 67

About network credentials ....................................................... 68

About running command files during a backup ............................ 68

Advanced options for drive-based backups .................................. 70

Compression levels for drive-based backups ...................................... 74

Running a one-time backup from Norton Ghost ................................. 75

About running a one-time backup from Symantec Recovery

Disk ..................................................................................... 76

Running a one-time backup from Symantec Recovery Disk ............ 77

About Offsite Copy ....................................................................... 81

How Offsite Copy works ................................................................ 81

About using external drives as your Offsite Copy

destination ..................................................................... 82

Contents8

About using a network server as your Offsite Copy

destination ..................................................................... 84

About using an FTP server as your Offsite Copy destination ........... 85

Chapter 7 Backing up files and folders .............................................. 87

Defining a file and folder backup ..................................................... 87

About folders that are excluded by default from file and folder

backups ................................................................................ 89

Chapter 8 Running and managing backup jobs ............................... 91

Running an existing backup job immediately ..................................... 91

Running a backup with options ....................................................... 92

Backup options ...................................................................... 93

Adjusting the speed of a backup ...................................................... 94

Stopping a task ........................................................................... 94

Verifying that a backup is successful ............................................... 95

Editing backup settings ................................................................. 95

Enabling event-triggered backups ................................................... 96

About Symantec ThreatCon ..................................................... 96

Editing a backup schedule .............................................................. 97

Turning off a backup job ................................................................ 97

Deleting backup jobs ..................................................................... 97

Adding users who can back up your computer ................................... 98

Chapter 9 Backing up remote computers from your

computer ....................................................................... 101

About backing up other computers from your computer .................... 101

Adding computers to the Computer List .......................................... 102

Deploying the Norton Ghost Agent ................................................ 103

Using the Norton Ghost Agent ..................................................... 105

About managing the Norton Ghost Agent through Windows

Services .............................................................................. 106

About best practices for using services .......................................... 107

Opening Windows Services .................................................... 108

Starting or stopping the Norton Ghost Agent service .................. 108

Setting up recovery actions when the Norton Ghost Agent does

not start ....................................................................... 109

Viewing Norton Ghost Agent dependencies .............................. 110

Controlling access to Norton Ghost ............................................... 111

Running Norton Ghost using different user rights ...................... 113

9Contents

Chapter 10 Monitoring the status of your backups ......................... 115

About monitoring backups ........................................................... 115

Rescanning a computer’s hard disk .......................................... 116

Monitoring backup protection from the Home page .......................... 116

Monitoring backup protection from the Status page .......................... 118

About SNMP traps ...................................................................... 122

About the Norton Ghost management information base .............. 122

Customizing the status reporting of a drive (or file and folder

backups) ............................................................................. 122

Viewing drive details ................................................................... 124

Improving the protection level of a drive ........................................ 124

About using event log information to troubleshoot problems .............. 127

Chapter 11 Exploring the contents of a recovery point .................. 129

About exploring recovery points ................................................... 129

Exploring a recovery point through Windows Explorer ...................... 130

Mounting a recovery point from Windows Explorer .................... 131

Opening and restoring files within a recovery point .......................... 131

About using a search engine ......................................................... 132

Dismounting a recovery point drive ............................................... 133

Viewing the drive properties of a recovery point .............................. 133

Chapter 12 Managing backup destinations ...................................... 135

About backup destinations ........................................................... 135

About how backup data works ....................................................... 135

About drive-based backups ..................................................... 136

About file and folder backups ................................................. 136

Managing recovery point storage .................................................. 137

Cleaning up old recovery points .............................................. 138

Deleting a recovery point set .................................................. 138

Deleting recovery points within a set ....................................... 139

Making copies of recovery points ............................................ 139

Running a one-time virtual conversion ........................................... 141

Defining a virtual conversion job ................................................... 147

Running an existing virtual conversion job immediately .............. 153

Viewing the properties of a virtual conversion job ...................... 153

Viewing the progress of a virtual conversion job ........................ 153

Editing a virtual conversion job ............................................... 153

Deleting a virtual conversion job ............................................. 154

About managing file and folder backup data .................................... 154

Viewing how much file and folder backup data is stored .............. 155

Contents10

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