Symantec GHOST - V 15.0 User manual

Norton Ghost 15.0 User's

Guide

Norton Ghost 15.0 User's Guide

The software described in this book is furnished under a license agreement and may be used

only in accordance with the terms of the agreement.

Documentation version: 9.0

Legal Notice

Symantec, the Symantec Logo, Norton, Norton AntiVirus, LiveUpdate, pcAnywhere, and

SmartSector are trademarks or registered trademarks of Symantec Corporation or its

affiliates in the U.S. and other countries. Other names may be trademarks of their respective

owners.

Microsoft, Windows, Windows NT, Windows Vista, MS-DOS, Hyper-V, and the Windows

logo are registered trademarks or trademarks of Microsoft Corporation in the United States

and other countries. VeriSign® is a registered trademark of Verisign, Inc.

VMware, the VMware "boxes" logo and design are registered trademarks or trademarks of

VMware, Inc..

Gear Software is a registered trademark of GlobalSpec, Inc.

Google and Google Desktop are trademarks of Google, Inc.

The product described in this document is distributed under licenses restricting its use,

copying, distribution, and decompilation/reverse engineering. No part of this document

may be reproduced in any form by any means without prior written authorization of

Symantec Corporation and its licensors, if any.

THE DOCUMENTATION IS PROVIDED "AS IS" AND ALL EXPRESS OR IMPLIED CONDITIONS,

REPRESENTATIONS AND WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF

MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT,

ARE DISCLAIMED, EXCEPT TO THE EXTENT THAT SUCH DISCLAIMERS ARE HELD TO

BE LEGALLY INVALID. SYMANTEC CORPORATION SHALL NOT BE LIABLE FOR INCIDENTAL

OR CONSEQUENTIAL DAMAGES IN CONNECTION WITH THE FURNISHING,

PERFORMANCE, OR USE OF THIS DOCUMENTATION. THE INFORMATION CONTAINED

IN THIS DOCUMENTATION IS SUBJECT TO CHANGE WITHOUT NOTICE.

The Licensed Software and Documentation are deemed to be commercial computer software

as defined in FAR 12.212 and subject to restricted rights as defined in FAR Section 52.227-19

"Commercial Computer Software - Restricted Rights" and DFARS 227.7202, "Rights in

Commercial Computer Software or Commercial Computer Software Documentation", as

applicable, and any successor regulations. Any use, modification, reproduction release,

performance, display or disclosure of the Licensed Software and Documentation by the U.S.

Government shall be solely in accordance with the terms of this Agreement.

Symantec Corporation

350 Ellis Street

Mountain View, CA 94043

http://www.symantec.com

Technical Support

Symantec Technical Support maintains support centers globally. Technical

Support’s primary role is to respond to specific queries about product features

and functionality. The Technical Support group also creates content for our online

Knowledge Base. The Technical Support group works collaboratively with the

other functional areas within Symantec to answer your questions in a timely

fashion. For example, the Technical Support group works with Product Engineering

and Symantec Security Response to provide alerting services and virus definition

updates.

Symantec’s maintenance offerings include the following:

■A range of support options that give you the flexibility to select the right

amount of service for any size organization

■Telephone and Web-based support that provides rapid response and

up-to-the-minute information

■Upgrade assurance that delivers automatic software upgrade protection

■Global support that is available 24 hours a day, 7 days a week

■Advanced features, including Account Management Services

For information about Symantec’s Maintenance Programs, you can visit our Web

site at the following URL:

www.symantec.com/techsupp/

Contacting Technical Support

Customers with a current maintenance agreement may access Technical Support

information at the following URL:

www.symantec.com/techsupp/

Before contacting Technical Support, make sure you have satisfied the system

requirements that are listed in your product documentation. Also, you should be

at the computer on which the problem occurred, in case it is necessary to replicate

the problem.

When you contact Technical Support, please have the following information

available:

■Product release level

■Hardware information

■Available memory, disk space, and NIC information

■Operating system

■Version and patch level

■Network topology

■Router, gateway, and IP address information

■Problem description:

■Error messages and log files

■Troubleshooting that was performed before contacting Symantec

■Recent software configuration changes and network changes

Licensing and registration

If your Symantec product requires registration or a license key, access our technical

support Web page at the following URL:

www.symantec.com/techsupp/

Customer service

Customer service information is available at the following URL:

www.symantec.com/techsupp/

Customer Service is available to assist with the following types of issues:

■Questions regarding product licensing or serialization

■Product registration updates, such as address or name changes

■General product information (features, language availability, local dealers)

■Latest information about product updates and upgrades

■Information about upgrade assurance and maintenance contracts

■Information about the Symantec Buying Programs

■Advice about Symantec's technical support options

■Nontechnical presales questions

■Issues that are related to CD-ROMs or manuals

Maintenance agreement resources

If you want to contact Symantec regarding an existing maintenance agreement,

please contact the maintenance agreement administration team for your region

as follows:

[email protected]Asia-Pacific and Japan

[email protected]Europe, Middle-East, and Africa

[email protected]North America and Latin America

Additional enterprise services

Symantec offers a comprehensive set of services that allow you to maximize your

investment in Symantec products and to develop your knowledge, expertise, and

global insight, which enable you to manage your business risks proactively.

Enterprise services that are available include the following:

These solutions provide early warning of cyber attacks, comprehensive threat

analysis, and countermeasures to prevent attacks before they occur.

Symantec Early Warning Solutions

These services remove the burden of managing and monitoring security devices

and events, ensuring rapid response to real threats.

Managed Security Services

Symantec Consulting Services provide on-site technical expertise from

Symantec and its trusted partners. Symantec Consulting Services offer a variety

of prepackaged and customizable options that include assessment, design,

implementation, monitoring, and management capabilities. Each is focused on

establishing and maintaining the integrity and availability of your IT resources.

Consulting Services

Educational Services provide a full array of technical training, security

education, security certification, and awareness communication programs.

Educational Services

To access more information about Enterprise services, please visit our Web site

at the following URL:

www.symantec.com

Select your country or language from the site index.

Technical Support ............................................................................................... 4

Chapter 1 Introducing Norton Ghost™............................................... 13

About Norton Ghost ..................................................................... 13

What is new in Norton Ghost ......................................................... 14

Hiding or showing the Advanced page .............................................. 15

Getting more information about Norton Ghost .................................. 16

Chapter 2 Installing Norton Ghost ...................................................... 17

Before you install ......................................................................... 17

System requirements .............................................................. 17

About supported file systems and removable media ..................... 19

About disabled features ........................................................... 20

When you delay licensing ....................................................... 20

Installing Norton Ghost ................................................................. 21

Completing the installation ...................................................... 23

Activating Norton Ghost later .................................................. 24

About setting up your first backup ............................................ 24

Updating Norton Ghost ................................................................ 25

About uninstalling Norton Ghost .................................................... 25

Chapter 3 Ensuring the recovery of your computer ........................ 27

About ensuring the recovery of your computer .................................. 27

Testing Symantec Recovery Disk .................................................... 28

If driver validation fails ................................................................. 28

Creating a custom Symantec Recovery Disk CD .................................. 29

Chapter 4 Getting Started .................................................................... 33

About key product components ...................................................... 33

How you use Norton Ghost ............................................................. 34

Starting Norton Ghost .................................................................. 35

Configuring Norton Ghost default options ........................................ 36

Selecting a default backup destination ....................................... 38

Adjusting the effect of a backup on computer performance ............ 39

Contents

Adjusting default tray icon settings ........................................... 40

Managing file types ................................................................ 41

Using nicknames for external drives .......................................... 43

Configuring default FTP settings for use with Offsite Copy ............ 44

Logging Norton Ghost messages ............................................... 44

Enabling email notifications for product (event) messages ............. 46

Chapter 5 Best practices for backing up your data ......................... 49

About backing up your data ........................................................... 49

About choosing a backup type ........................................................ 50

Best practices for backing up .......................................................... 50

About backups ....................................................................... 51

Before you back up ................................................................. 51

During a back up .................................................................... 53

When a back up is finished ...................................................... 53

Additional tips about backups ........................................................ 54

After defining your backup job ....................................................... 55

Viewing the properties of a backup job ....................................... 55

About selecting a backup destination ............................................... 56

About backing up dual-boot computers ............................................ 58

Chapter 6 Backing up entire drives .................................................... 59

About defining a drive-based backup ............................................... 59

Defining a drive-based backup ........................................................ 60

Related Drives options ............................................................ 62

Recovery point type options ..................................................... 63

Backup destination options ...................................................... 64

Recovery point options ........................................................... 64

Advanced scheduling options ................................................... 66

About files that are excluded from drive-based backups ................ 67

About network credentials ....................................................... 68

About running command files during a backup ............................ 68

Advanced options for drive-based backups .................................. 70

Compression levels for drive-based backups ...................................... 74

Running a one-time backup from Norton Ghost ................................. 75

About running a one-time backup from Symantec Recovery

Disk ..................................................................................... 76

Running a one-time backup from Symantec Recovery Disk ............ 77

About Offsite Copy ....................................................................... 81

How Offsite Copy works ................................................................ 81

About using external drives as your Offsite Copy

destination ..................................................................... 82

Contents8

About using a network server as your Offsite Copy

destination ..................................................................... 84

About using an FTP server as your Offsite Copy destination ........... 85

Chapter 7 Backing up files and folders .............................................. 87

Defining a file and folder backup ..................................................... 87

About folders that are excluded by default from file and folder

backups ................................................................................ 89

Chapter 8 Running and managing backup jobs ............................... 91

Running an existing backup job immediately ..................................... 91

Running a backup with options ....................................................... 92

Backup options ...................................................................... 93

Adjusting the speed of a backup ...................................................... 94

Stopping a task ........................................................................... 94

Verifying that a backup is successful ............................................... 95

Editing backup settings ................................................................. 95

Enabling event-triggered backups ................................................... 96

About Symantec ThreatCon ..................................................... 96

Editing a backup schedule .............................................................. 97

Turning off a backup job ................................................................ 97

Deleting backup jobs ..................................................................... 97

Adding users who can back up your computer ................................... 98

Chapter 9 Backing up remote computers from your

computer ....................................................................... 101

About backing up other computers from your computer .................... 101

Adding computers to the Computer List .......................................... 102

Deploying the Norton Ghost Agent ................................................ 103

Using the Norton Ghost Agent ..................................................... 105

About managing the Norton Ghost Agent through Windows

Services .............................................................................. 106

About best practices for using services .......................................... 107

Opening Windows Services .................................................... 108

Starting or stopping the Norton Ghost Agent service .................. 108

Setting up recovery actions when the Norton Ghost Agent does

not start ....................................................................... 109

Viewing Norton Ghost Agent dependencies .............................. 110

Controlling access to Norton Ghost ............................................... 111

Running Norton Ghost using different user rights ...................... 113

9Contents

Chapter 10 Monitoring the status of your backups ......................... 115

About monitoring backups ........................................................... 115

Rescanning a computer’s hard disk .......................................... 116

Monitoring backup protection from the Home page .......................... 116

Monitoring backup protection from the Status page .......................... 118

About SNMP traps ...................................................................... 122

About the Norton Ghost management information base .............. 122

Customizing the status reporting of a drive (or file and folder

backups) ............................................................................. 122

Viewing drive details ................................................................... 124

Improving the protection level of a drive ........................................ 124

About using event log information to troubleshoot problems .............. 127

Chapter 11 Exploring the contents of a recovery point .................. 129

About exploring recovery points ................................................... 129

Exploring a recovery point through Windows Explorer ...................... 130

Mounting a recovery point from Windows Explorer .................... 131

Opening and restoring files within a recovery point .......................... 131

About using a search engine ......................................................... 132

Dismounting a recovery point drive ............................................... 133

Viewing the drive properties of a recovery point .............................. 133

Chapter 12 Managing backup destinations ...................................... 135

About backup destinations ........................................................... 135

About how backup data works ....................................................... 135

About drive-based backups ..................................................... 136

About file and folder backups ................................................. 136

Managing recovery point storage .................................................. 137

Cleaning up old recovery points .............................................. 138

Deleting a recovery point set .................................................. 138

Deleting recovery points within a set ....................................... 139

Making copies of recovery points ............................................ 139

Running a one-time virtual conversion ........................................... 141

Defining a virtual conversion job ................................................... 147

Running an existing virtual conversion job immediately .............. 153

Viewing the properties of a virtual conversion job ...................... 153

Viewing the progress of a virtual conversion job ........................ 153

Editing a virtual conversion job ............................................... 153

Deleting a virtual conversion job ............................................. 154

About managing file and folder backup data .................................... 154

Viewing how much file and folder backup data is stored .............. 155

Contents10

This manual suits for next models

Table of contents

Other Symantec Software manuals

Symantec

Symantec 20043811 - Norton Internet Security 2010 User manual

Symantec

Symantec 14541094 - pcAnywhere Host & Remote User manual

Symantec

Symantec PCANYWHERE - V12.1 User manual

Symantec

Symantec WISE MOBILE DEVICE PACKAGE EDITOR 8.0 - REFERENCE FOR WISE PACKAGE STUDIO... Service manual

Symantec

Symantec BRIGHTMAIL - SYM ANTISPAM AND User manual

Symantec

Symantec WISE INSTALLTAILOR 7.0 SP2 - REFERENCE V1.0 Service manual

Symantec

Symantec ALTIRIS INVENTORY 7.0 SP2 - FOR NETWORK DEVICES... User manual

Symantec

Symantec ASSET MANAGEMENT SUITE 7.0 User manual

Symantec

Symantec 10551441 - AntiVirus Corporate Edition User manual

Symantec

Symantec 10460591 - Mail Security 5.0 User manual

Symantec

Symantec 360 - V4.0 User manual

Symantec

Symantec 20044017 - Norton Antivirus 2010 User manual

Symantec

Symantec ALTIRIS IT MANAGEMENT SUITE 7.0 MR2 - S Instruction Manual

Symantec

Symantec 10288239 - ACAD NORTON ANTISPAM 2005 User manual

Symantec

Symantec ALTIRIS CLIENT MANAGEMENT SUITE 7.0 SP2 -... User manual

Symantec

Symantec SERVICEDESK 7.0 MR2 - CUSTOMIZATION GUIDE... User manual

Symantec

Symantec PCANYWHERE - V12.5 User manual

Symantec

Symantec SOFTWARE MANAGER 8.0 - REFERENCE FOR WISE PACKAGE STUDIO... Service manual

Symantec

Symantec WINDOWS INSTALLER EDITOR 7.0 SP2 - REFERENCE FOR WISE INSTALLATION EXPRESS... User manual

Symantec

Symantec WINDOWS INSTALLER EDITOR 8.0 Service manual

Symantec

Symantec PCANYWHERE - V12.5 Service manual

Symantec

Symantec SOFTWARE MANAGER 8.0 - REFERENCE FOR WISE PACKAGE STUDIO... User manual

Symantec

Symantec PC ANYWHERE SOLUTION V 12.5 SP2 User manual

Symantec

Symantec GHOST IMAGING FOUNDATION 7.1 - V1.0 User manual

Popular Software manuals by other brands

COMPRO

COMPRO COMPROFM manual

Muratec

Muratec OFFICEBRIDGE ONLINE user guide

Oracle

Oracle Contact Center Anywhere 8.1 installation guide

Adobe

Adobe 65007312 - Photoshop Lightroom Programmer's guide

Avaya

Avaya NULL One-X for RIM Blackberry user guide

HP ProLiant BL420c user guide

PS Audio

PS Audio PowerPlay Programming manual

Brady

Brady LOCKOUT PRO 3.0 Administrator's guide

Avaya

Avaya Interaction Center user guide

Texas Instruments

Texas Instruments TI-83 Plus Silver Edition Guide book

Novell

Novell GROUPWISE 8 - INTERNET AGENT manual

Oracle

Oracle Application 9i Configuration guide

Acer

Acer RDM user guide

Canon

Canon Vixia HF21 instruction manual

Canon

Canon ZR950 instruction manual

Samsung

Samsung Auto Backup user manual

Polycom

Polycom Vortex EF2201 Application note

Brocade Communications Systems

Brocade Communications Systems Brocade 8/12c user manual