Symantec PCANYWHERE - V12.5 Service manual

Symantec pcAnywhere™

Administrator's Guide

Symantec pcAnywhere™Administrator's Guide

The software described in this book is furnished under a license agreement and may be used

only in accordance with the terms of the agreement.

Documentation version 12.5

Legal Notice

Federal acquisitions: Commercial Software - Government Users Subject to Standard License

Terms and Conditions.

Symantec, the Symantec Logo, Symantec pcAnywhere, Symantec Packager, ColorScale,

SpeedSend, LiveUpdate, Virtually Anywhere and Work Virtually Anywhere are trademarks

or registered trademarks of Symantec Corporation or its affiliates in the U.S. and other

countries. Other names may be trademarks of their respective owners.

Apple and Mac OS are registered trademarks of Apple Computer, Inc. Java is a trademark

of Sun Microsystems, Inc. in the United States and other countries. Microsoft, Windows,

Windows NT, Windows Vista, MS-DOS, and the Windows logo are registered trademarks of

Microsoft Corporation in the United States and other countries. Linux is a registered

trademark of Linus Torvalds. SUSE and its logo are registered trademarks of SUSE AG. The

Red Hat trademark and logo are trademarks of Red Hat, Inc. in the United States and other

countries. SSH and Secure Shell are trademarks of SSH Communications Security, Inc.

Additional company and product names may be trademarks or registered trademarks of the

individual companies and are respectfully acknowledged.

The product described in this document is distributed under licenses restricting its use,

copying, distribution, and decompilation/reverse engineering. No part of this document

may be reproduced in any form by any means without prior written authorization of

Symantec Corporation and its licensors, if any.

THE DOCUMENTATION IS PROVIDED "AS IS" AND ALL EXPRESS OR IMPLIED CONDITIONS,

REPRESENTATIONS AND WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF

MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT,

ARE DISCLAIMED, EXCEPT TO THE EXTENT THAT SUCH DISCLAIMERS ARE HELD TO

BE LEGALLY INVALID. SYMANTEC CORPORATION SHALL NOT BE LIABLE FOR INCIDENTAL

OR CONSEQUENTIAL DAMAGES IN CONNECTION WITH THE FURNISHING PERFORMANCE,

OR USE OF THIS DOCUMENTATION. THE INFORMATION CONTAINED IN THIS

DOCUMENTATION IS SUBJECT TO CHANGE WITHOUT NOTICE.

The Licensed Software and Documentation are deemed to be "commercial computer software"

and "commercial computer software documentation" as defined in FAR Sections 12.212 and

DFARS Section 227.7202.

Symantec Corporation 20330 Stevens Creek Blvd. Cupertino, CA 95014 USA

http://www.symantec.com

Technical Support

Symantec Technical Support maintains support centers globally. Technical

Support’s primary role is to respond to specific queries about product features

and functionality. The Technical Support group also creates content for our online

Knowledge Base. The Technical Support group works collaboratively with the

other functional areas within Symantec to answer your questions in a timely

fashion. For example, the Technical Support group works with Product Engineering

and Symantec Security Response to provide alerting services and virus definition

updates.

Symantec’s maintenance offerings include the following:

■A range of support options that give you the flexibility to select the right

amount of service for any size organization

■Telephone and Web-based support that provides rapid response and

up-to-the-minute information

■Upgrade assurance that delivers automatic software upgrade protection

■Global support that is available 24 hours a day, 7 days a week

■Advanced features, including Account Management Services

For information about Symantec’s Maintenance Programs, you can visit our Web

site at the following URL:

www.symantec.com/techsupp/

Contacting Technical Support

Customers with a current maintenance agreement may access Technical Support

information at the following URL:

www.symantec.com/techsupp/

Before contacting Technical Support, make sure you have satisfied the system

requirements that are listed in your product documentation. Also, you should be

at the computer on which the problem occurred, in case it is necessary to replicate

the problem.

When you contact Technical Support, please have the following information

available:

■Product release level

■Hardware information

■Available memory, disk space, and NIC information

■Operating system

■Version and patch level

■Network topology

■Router, gateway, and IP address information

■Problem description:

■Error messages and log files

■Troubleshooting that was performed before contacting Symantec

■Recent software configuration changes and network changes

Licensing and registration

If your Symantec product requires registration or a license key, access our technical

support Web page at the following URL:

www.symantec.com/techsupp/

Customer service

Customer service information is available at the following URL:

www.symantec.com/techsupp/

Customer Service is available to assist with the following types of issues:

■Questions regarding product licensing or serialization

■Product registration updates, such as address or name changes

■General product information (features, language availability, local dealers)

■Latest information about product updates and upgrades

■Information about upgrade assurance and maintenance contracts

■Information about the Symantec Buying Programs

■Advice about Symantec's technical support options

■Nontechnical presales questions

■Issues that are related to CD-ROMs or manuals

Maintenance agreement resources

If you want to contact Symantec regarding an existing maintenance agreement,

please contact the maintenance agreement administration team for your region

as follows:

[email protected]Asia-Pacific and Japan

[email protected]Europe, Middle-East, and Africa

[email protected]North America and Latin America

Additional enterprise services

Symantec offers a comprehensive set of services that allow you to maximize your

investment in Symantec products and to develop your knowledge, expertise, and

global insight, which enable you to manage your business risks proactively.

Enterprise services that are available include the following:

These solutions provide early warning of cyber attacks, comprehensive threat

analysis, and countermeasures to prevent attacks before they occur.

Symantec Early Warning Solutions

These services remove the burden of managing and monitoring security devices

and events, ensuring rapid response to real threats.

Managed Security Services

Symantec Consulting Services provide on-site technical expertise from

Symantec and its trusted partners. Symantec Consulting Services offer a variety

of prepackaged and customizable options that include assessment, design,

implementation, monitoring, and management capabilities. Each is focused on

establishing and maintaining the integrity and availability of your IT resources.

Consulting Services

Educational Services provide a full array of technical training, security

education, security certification, and awareness communication programs.

Educational Services

To access more information about Enterprise services, please visit our Web site

at the following URL:

www.symantec.com

Select your country or language from the site index.

Technical Support ............................................................................................... 3

Chapter 1 Planning a migration and upgrade strategy .................. 11

About migrations and upgrades ...................................................... 11

Migrating from pcAnywhere 12.1 to 12.5 in Windows

2000/2003/2008 Server/XP to ( ) ......................................... 13

Migrating from pcAnywhere 12.0.2 in Windows 2000/2003

Server/XP to Vista ............................................................ 13

Using Symantec Packager to streamline migrations and upgrades ........ 13

Chapter 2 Creating custom installation packages .......................... 15

About Symantec Packager ............................................................. 15

What you can do with Symantec Packager ........................................ 16

How Symantec Packager works ....................................................... 16

Importing a product module ........................................................... 18

Customizing product settings ......................................................... 18

Selecting product features ....................................................... 19

Including configuration files .................................................... 21

Integrity stamping a product configuration ................................ 23

Serializing a pcAnywhere installation ........................................ 25

Managing configuration settings globally ................................... 27

Setting product installation options .......................................... 29

Creating a custom command .......................................................... 34

Creating installation packages ........................................................ 35

Adding products and commands to a package definition ................ 36

Building product installations and packages ...................................... 37

Building a product configuration file ......................................... 37

Building a package ................................................................. 38

Testing packages ......................................................................... 38

Chapter 3 Deploying Symantec pcAnywhere custom

installations .................................................................... 41

About deployment ........................................................................ 41

About package installation file locations .......................................... 42

Contents

Deploying installation packages using Web-based deployment ............. 43

About Web-based deployment requirements ............................... 43

Setting up the installation Web server ....................................... 44

Customizing the deployment files ............................................. 47

Testing the installation on the Web server .................................. 51

Notifying users of the download location .................................... 51

Deploying pcAnywhere using SMS 2.0 ............................................. 52

Minimum requirements for SMS deployment .............................. 53

Deploying with SMS ............................................................... 53

Using Windows 2000/2003/2008 Server/XP/Vista logon scripts ........... 56

Setting up the Windows server ................................................. 56

Writing the Windows logon script ............................................. 56

Testing the Windows logon script ............................................. 58

Using NetWare logon scripts .......................................................... 58

Setting up the Novell NetWare server ........................................ 58

Writing the NetWare logon script ............................................. 59

Testing the NetWare logon script .............................................. 60

Chapter 4 Performing centralized management ............................. 61

About centralized management ...................................................... 61

Managing pcAnywhere hosts remotely ............................................. 61

Installing the pcAnywhere Host Administrator tool ...................... 62

Adding the Host Administrator snap-in to MMC .......................... 63

Creating a configuration group ................................................. 63

Adding computers to a configuration group ................................ 64

Configuring administrator host and remote connection

items ............................................................................. 64

Configuring a host item in pcAnywhere Host Administrator .......... 67

Distributing pcAnywhere configuration files ............................... 67

Managing hosts in a configuration group .................................... 68

Integrating with Microsoft Systems Management Server ..................... 69

Importing the package definition file into SMS ............................ 69

About the Microsoft Distributed Component Object Model

(DCOM) ................................................................................ 69

Implementing DCOM in Windows 2000/2003/2008

Server/XP/Vista ............................................................... 70

Modifying DCOM settings ........................................................ 70

About AwShim ...................................................................... 71

About centralized logging .............................................................. 72

Monitoring performance using SNMP traps ................................ 72

About the pcAnywhere MIB file ................................................ 73

Contents8

Chapter 5 Integrating pcAnywhere with directory services .......... 75

About directory services ................................................................ 75

Using directory services with pcAnywhere ........................................ 75

Configuring the directory servers .................................................... 76

Configuring the LDAP server .................................................... 76

Configuring Windows Active Directory ...................................... 76

Configuring pcAnywhere to use directory services ............................. 80

Setting up directory services in pcAnywhere ............................... 80

Setting up the host computer to use directory services .................. 81

Setting up the remote computer to use directory services .............. 82

Chapter 6 Managing security in Symantec pcAnywhere ............... 83

Controlling access to pcAnywhere hosts ........................................... 83

Limiting connections to specific computer names or IP

addresses ....................................................................... 84

Leveraging centralized authentication in pcAnywhere .................. 85

Protecting session security ............................................................ 88

Configuring pcAnywhere to use public-key encryption on

Windows Vista/2008 Server ............................................... 90

Maintaining audit trails ................................................................. 91

Implementing policy-based administration ....................................... 91

Implementing Group Policy in Windows 2000/2003/2008

Server/XP/Vista ............................................................... 91

Importing the pcAnywhere administrative template ..................... 92

Managing user policies ............................................................ 92

Index .................................................................................................................... 97

9Contents

Contents10

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