Samsung OFFICESERV 500 Series Installation instructions

TABLE OF CONTENTS

USER INSTRUCTIONS SECTION

PART DESCRIPTION PAGE

1ENHANCED DISPLAY PROGRAMMING

1.1 OVERVIEW........................................................................................... 1.1

1.2 LOCKING YOUR KEYSET................................................................... 1.4

1.3 CHANGING YOUR PASSCODE ......................................................... 1.5

1.4 CALL FORWARDING .......................................................................... 1.6

1.5 SETTING YOUR ANSWER MODE ..................................................... 1.8

1.6 PROGRAMMING YOUR STATION’S NAME ....................................... 1.9

1.7 PROGRAMMING PERSONAL SPEED DIAL LOCATIONS .............. 1.11

1.8 NAMING YOUR PERSONAL SPEED DIAL LOCATIONS ................ 1.12

1.9 ADDING EXTENDERS TO KEYS ..................................................... 1.13

1.10 CHECKING STATION STATUS ........................................................ 1.14

1.11 CHANGING YOUR TIME AND DATE DISPLAY............................... 1.15

1.12 SETTING STATION ON/OFF OPTIONS .......................................... 1.16

1.13 SELECTING A RING TONE .............................................................. 1.19

1.14 ALARM REMINDER ........................................................................... 1.20

1.15 STATION VOLUME ............................................................................ 1.21

1.16 SETTING A PROGRAMMED MESSAGE.......................................... 1.23

1.17 ALARM REMINDER WITH MESSAGE ............................................. 1.24

1.18 CALLER ID DISPLAY......................................................................... 1.25

2ITP-5112L USER GUIDE

3ITP-5121D USER GUIDE

4ITP-5107S USER GUIDE

5DS 5000 SERIES USER GUIDE

6iDCS KEYSET USER GUIDE

7DCS KEYSET USER GUIDE

8STANDARD TELEPHONE USER GUIDE

9SYSTEM ADMINISTRATION AND SPECIAL FEATURES GUIDE

10 AUTO ATTENDANT AND UNIFORM CALL DISTRIBUTION

ADMINISTRATION GUIDE

11 iDHS SYSTEM ADMINISTRATION GUIDE

OfficeServ 500 USER INSTRUCTIONS

TECHNICAL MANUAL TABLE OF CONTENTS MAY 2006

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Table of Contents

OfficeServ 500 PROGRAMMING

TECHNICAL MANUAL PART 1 MAY 2006

1.1

PART 1. ENHANCED DISPLAY PROGRAMMING

1.1 OVERVIEW

•iDCS KEYSETS

This diagram illustrates the keys on a

iDCS 28 BUTTON and a iDCS 18

BUTTON keyset that have special

functions during programming. When

required, these keys will be referred to

by the names described in the

diagram.

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OfficeServ 500 PROGRAMMING

TECHNICAL MANUAL PART 1 MAY 2006

1.2

This diagram illustrates the keys on a iDCS 8

BUTTON keyset that have special functions

during programming. When required, these keys

will be referred to by the names described in the

diagram.

•DCS KEYSETS

This diagram illustrates the keys on a

display keyset that have special functions

during programming. When required,

these keys will be referred to by the names

described in the diagram.

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OfficeServ 500 PROGRAMMING

TECHNICAL MANUAL PART 1 MAY 2006

1.3

•ITP and DS 5000 Series KEYSETS

This diagram illustrates the keys on an ITP 5121-D keyset. The ITP and DS 5000

keysets have keys that have special functions during programming. When required,

these keys will be referred to by the names described in the diagram.

A BCDEF

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OfficeServ 500 USER INSTRUCTIONS

TECHNICAL MANUAL PART 1 MARCH 2004

1.4

1.2 LOCKING YOUR KEYSET

You can lock your keyset to prevent other people from making or receiving calls while

you are away. You can unlock it when you return.

ACTION DISPLAY

1. Press the transfer key followed by 100

Display shows [201] STN LOCK

PASSCODE:_

2. Enter your passocde

Default is 1234 [201] STN LOCK

UNLOCKED

3. Enter 1for locking outgoing calls (Internal

calls will still be allowed). [201] STN LOCK

LOCKED OUTGOING

4. Enter 2for locking all calls (Internal and

external calls will not be allowed).

[201] STN LOCK

LOCKED ALL CALLS

5. Enter 0to unlock your phone. [201] STN LOCK

UNLOCKED

6. Press the transfer key to save and exit

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OfficeServ 500 USER INSTRUCTIONS

TECHNICAL MANUAL PART 1 MARCH 2004

1.5

1.3 CHANGING YOUR PASSCODE

Each keyset user can set or change his/her individual passcode. This passcode is used

to lock or unlock keysets, for toll restriction override and to access the DISA feature.

NOTE: Default passcodes cannot be used for toll restriction override or for DISA

access.

ACTION DISPLAY

1. Press the transfer key followed by 101

Display shows [201] PASSCODE

OLD CODE:_

2. Enter the existing passcode (default = 1234) [201] PASSCODE

OLD CODE:****

3. Enter the new passcode [201] PASSCODE

NEW CODE:_

4. Reenter the new passcode to verify the number

If reentered correctly, display shows [201] PASSCODE

VERIFY :SUCCESS

5. Press the transfer key to save and exit

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OfficeServ 500 USER INSTRUCTIONS

TECHNICAL MANUAL PART 1 MARCH 2004

1.6

1.4 CALL FORWARDING

The OfficeServ 500 allows the system administrator to program the call forward

destinations for other station users. This MMC also allows call forward to be set after

the destination has been entered.

The OfficeServ 500 system allows four types of call forwarding: FORWARD ALL,

FORWARD NO ANSWER, FORWARD BUSY, and FORWARD DND. There is an

additional option, FORWARD BUSY/NO ANSWER, that allows both of these options to

be activated at the same time, provided that destinations have been entered for both.

The destinations for all these forwards can be either an internal number or an external

number.

0 = FORWARD CANCEL 3 = NO ANSWER

1 = ALL CALL 4 = BUSY/NO ANSWER

2 = BUSY 5 = FORWARD DND

0 = FORWARD CANCEL This option will cancel any call forwarding set in MMC

102. It will not remove the programmed destination and

will not override any preset forward settings in MMC 316.

1 = ALL CALL This option, when set, will forward all calls to the

programmed destination. If the programmed destination

is a station then that station can call the forwarded

station to put calls through.

2 = BUSY This option, when set, will forward calls to the

programmed destination when the forwarded keyset is

busy.

3 = NO ANSWER This option, when set, will forward calls to the

programmed destination if the forwarded station

does not answer a call before the forward no answer

timer in MMC 502 expires.

4 = BUSY/NO ANSWER This option will activate both the BUSY option and the

NO ANSWER option at the same time.

5 = FWD DND This option will forward all calls to the programmed

destination whenever the forwarded station goes into

DND.

ACTION DISPLAY

1. Press the transfer key followed by 102

Display shows [201] FORWARD

0:FORWARD CANCEL

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OfficeServ 500 USER INSTRUCTIONS

TECHNICAL MANUAL PART 1 MARCH 2004

1.7

2. Dial 0 – 4to select forward type

OR [201] FORWARD

1:ALL CALL:NONE

Press UP or DOWN to select forward type

and press RIGHT soft key to move cursor

3. Dial destination number (e.g., 201)

OR [201] FORWARD

1:ALL CALL:205

Press UP or DOWN to select destination

and press RIGHT soft key to move cursor

4. Dial 1 for YES, 0 for NO

OR [201] FORWARD

CURENTLY SET :YES

Press UP or DOWN to select YES or NO

and press RIGHT soft key to return to step

5. Press the transfer key to store and exit

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OfficeServ 500 USER INSTRUCTIONS

TECHNICAL MANUAL PART 1 MARCH 2004

1.8

1.5 SETTING YOUR ANSWER MODE

Each keyset can have its answer mode for intercom calls set to one of the following

options:

RING—The station will ring in one of eight custom ring patterns. Calls are answered by

pressing the ANS/RLS key or lifting the handset.

AUTO—After giving a short attention tone, the station will automatically answer calls on

the speakerphone. When a C.O. line is transferred to a station in Auto Answer, the

screened portion of the call will be Auto Answer, but the keyset will ring when the

transfer is complete if the user has not pressed the ANS/RLS key or lifted the handset.

VOICE—The station will not ring. After a short attention tone, callers can make an

announcement. The called party must press the ANS/RLS key or lift the handset to

reply.

ACTION DISPLAY

1. Press the transfer key followed by 103

Display shows [201] ANS MODE

RING MODE

2. Dial 0, 1or 2to change the ring mode, e.g., 2

OR [201] ANS MODE

VOICE ANNOUNCE

Press UP or DOWN to select the ring mode

3. Press the transfer key to store and exit

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OfficeServ 500 USER INSTRUCTIONS

TECHNICAL MANUAL PART 1 MAY 2006

1.9

1.6 PROGRAMMING YOUR STATION’S NAME

Names are written using the keypad. Each key press selects a character. Pressing the

dial pad key moves the cursor to the next position. For example, if the directory name

is “SAM SMITH,” press the number “7” three times to get the letter “S.” Press the

number “2” once to get the letter “A.” Continue selecting characters from the table

below to complete your message. Pressing the bottom left programmable key will

change the letter from upper case to lower case. There are up to 11 characters that can

be used.

NOTE: When the character you want appears on the same dial pad key as the previous

character, press the VOLUME UP or DOWN keys to move the cursor to the right or to

the left.

•DCS KEYSETS

COUNT 1 2 3 4 5

DIAL 0 Q Z . ) 0

DIAL 1 space ? , ! 1

DIAL 2 A B C @ 2

DIAL 3 D E F # 3

DIAL 4 G H I $ 4

DIAL 5 J K L % 5

DIAL 6 M N O ^ 6

DIAL 7 P R S & 7

DIAL 8 T U V 48

DIAL 9 W X Y ( 9

DIAL 4: = [ ] 4

The # key can be used for the following special characters: #, space, &, !, :, ?, ., %,

$, -, <, >, /, =, [, ], @, ^, (, ), _, +, {, }, |, ;, \, " and ~.

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