Rize Tranquility User manual
Tranquility
ADJUSTABLE BED
Owner’s Manual
Model Number: MANEL01
This product and all our bedding products are covered by one or more of the following
issued and pending U.S. patents including Nos. 7448100, D657157, D663542, D657158,
D657156, 8209801, 8209800, D663544, D663543 and other patents pending.
Photos are for illustraon purposes only.
COPYRIGHT 2018 CUSTOMATIC®
Serial Number: _____________________________
(Place your serial number here for ready reference)
CUSTOMATIC® is a registered trademark of PPJ, LLC; d.b.a. Customac Technologies and Customac Adjustable Bedz.
All other trademarks are the property of their respecve owners.
08.14.2018
Safety Precauons
Parts List
Installaon Guide
Remote Control Guide
Troubleshoong
Warranty & Registraon
4
6
7
9
12
14
Table of Contents
4
Safety Precauons
ATTENTION!
IMPORTANT SAFETY INSTRUCTIONS.
PLEASE READ THESE INSTRUCTIONS THOROUGHLY BEFORE USING THIS PRODUCT.
ELECTRICAL SAFETY
Always unplug this adjustable bed from the electrical
outlet before any cleaning or maintenance of the
bed. To safely disconnect, make sure all controls are
in the o posion, then remove the plug from the
outlet.
Keep cord away from heated surfaces. Keep air
openings free of lint, hair and the like. Never operate
when air openings are blocked. Never drop or insert
any object into any opening. Use only indoors.
Cease use of this adjustable bed and contact the
adjustable bed Customer Care Center for repair if:
(1) it has a damaged cord or plug, (2) it is not working
properly, (3) it has been dropped or damaged, or (4) it
has been dropped into water.
GROUNDING SAFETY
To reduce the risk of electric shock, electrical re, or
faulty operaon of this product, your adjustable bed
may feature a polarized plug meant to be used only
with a grounded electrical outlet. If this plug does
not t into your outlet, contact a qualied electrician
to install a properly grounded outlet. Failure to use
a properly grounded outlet for this product will
compromise this important grounding safety feature.
The use of adapters is not recommended unless
the outlet is checked by a qualied electrician to
ensure the proper grounding of the adapter. NOTE:
Unauthorized modicaons to this product could
void the electrical poron of your Warranty.
WARRANTY WARNING!
This bed is specically designed to require no
maintenance by you, the user. Any opening
or tampering with the control box, motors, or
hand controls (with the excepon of the baery
compartment if equipped) will result in a void of
the Warranty. Only those authorized may conduct
repairs or part replacement on your adjustable bed.
Unauthorized modicaons to this product could void
the electrical poron of your Warranty.
IN-HOME USE ONLY
This adjustable bed is designed exclusively for in-
home use.
HOSPITAL DISCLAIMER: It is NOT designed for
hospital use and is NOT designed to meet hospital
standards. Do not use this bed with TENT TYPE
oxygen therapy equipment or use near explosive
gases.
IMPORTANT SAFETY FEATURES
Weight fail safe feature: In the case that an overload
of weight is placed on the head or foot mechanism,
the control unit will automacally stop all funcons.
The control unit will automacally resume all
funcons 30 seconds aer excess weight is removed.
The recommended weight limitaons for your
adjustable bed is 850 lbs. on all sizes. For your
adjustable bed to structurally support the
recommended weight, weight must be distributed
evenly across the head and foot secons. The
adjustable bed will not and is not intended to support
or li this amount in just the head or foot secon.
Dependent on the size and/or model of maress, the
available weight limit may be less.
Locking caster feature: This adjustable bed may
be equipped with special locking casters. For your
safety, these casters prevents bed movement when
all casters are in the locked posion. To lock casters,
push down the safety latch on the caster. To resume
product mobility, li the safety latch up.
NOTE: If your adjustable bed is posioned on a hard
oor surface such as hardwood or le, it is strongly
recommended that rubber caster cups or carpet
squares are placed under the casters in addion
to locking them in place. Casters will not roll when
locked, but may slide on an uncarpeted surface.
FOR OPTIMAL SAFETY, YOUR ADJUSTABLE BED SHOULD BE PLUGGED INTO A
SURGE PROTECTOR (not supplied with this adjustable bed).
5
Safety Precauons
SAVE THESE INSTRUCTIONS.
Proper operaon of your adjustable bed is necessary to ensure the long life and durability you expect
from a high-quality product. The manufacturer has tested and inspected this product prior to shipment.
USER-SERVICEABLE PARTS
This bed is specically designed to have no
maintenance by you, the user. Therefore, you are
encouraged not to open any motors, alter the wiring,
or adjust, modify or change the structure of the
product, as it will void the Warranty.
RADIO FREQUENCY IS 2.4 GHZ
FCC compliant device complies with part 15 of the
FCC Rules. Operaon is subject to the following two
condions: (1) This device may not cause harmful
interference, and (2) this device must accept any
interference received, including interference that may
cause undesired operaon.
Any change to the antenna or the device could result
in the device exceeding the RF exposure requirements
and void user's right to operate the device.
CONSUMERS WITH PACEMAKERS
It is possible that the (oponal) vibrang feature of
this bed may be misinterpreted by some pacemakers
as movement and/or exercise. This is common with
any product that produces a vibrang moon, and
may or may not aect your pacemaker. Please consult
your physician with any concerns.
PRODUCT RATINGS
Li Motor Restricons: The li motors in this bed
are NOT designed to operate connuously for more
than three (3) minutes over a thirty (30) minute me
period, or approximately 10% duty cycle. To ensure
reliable funconality and full life of this product, do
not aempt to exceed these limits.
NOTE: Aempng to circumvent or exceed this rang
will shorten the life expectancy of the product and
may void the Warranty.
The structure of the bed will support the
recommended weight when distributed evenly
across the bed. The head and foot secons are not
designed to individually support or li this amount of
weight. For opmal performance, entering and exing
the adjustable bed with the bed in the at or level
posion is recommended.
NOTE: Exceeding the recommended weight
restricons could damage your adjustable bed and
void your Warranty.
SMALL CHILDREN AND PETS WARNING
Immediately dispose of all packing materials as it can
pose a smother risk to small children and pets. Injury
could occur also if children or pets are permied to
play on or under the bed. Do not allow children to
operate this bed without adult supervision.
LIFT WARNING
Do not sit on the head or foot secons while in the
raised posion, or during li or lowering cycles.
MOVING AFTER INSTALLATION
Do not place adjustable bed vercally on its head
or foot secons. This may cause injury to persons
or damage to the adjustable bed. Two people are
required for moving this adjustable bed due to its
heavy weight.
SAFETY
When an overload of weight is placed on the head or
foot mechanism, the control unit will automacally
stop all funcons. The control unit will automacally
resume all funcons 30 seconds aer the excess
weight is removed.
Massage motors, if any, will automacally shut
o aer running connuously for 15 minutes. All
massage funcons will be operaonal again aer 5
minutes.
NOTICE: The changes or modicaons not expressly
approved by the party responsible for compliance
could void the user's authority to operate the
equipment.
IMPORTANT NOTE: To comply with the FCC RF
exposure compliance requirements, no change to the
antenna or the device is permied. Any change to
the antenna or the device could result in the device
exceeding the RF exposure requirements and void
user's authority to operate the device.
6
Before discarding any packing materials, check the adjustable bed carton and verify that all items in the parts
list are included.
Remote control (1) AAA baeries (2)
Maress retainer bar (1)Post bed legs (6)
Parts List
Bed leg strap (1) **
** Only available in TXL models.
7
Seng up your adjustable bed
1
2
Li the folded adjustable bed out of the shipping carton
carefully and place it on a at oor.
Unfold the adjustable bed and spread it open on the oor
with the top side facing downward.
Remove all accessory boxes and cut the es from inside the
adjustable bed.
3
NOTE: For safety reasons, liing of the adjustable bed must always be performed by two (2)
people; and the unit should always be on a at surface before opening.
Aaching the bed legs
Take out the post bed legs from the accessory box.
Thread the bed legs into the pre-drilled holes on the bed by
turning them in a clockwise direcon.
Tighten the legs securely to the adjustable bed.
NOTE: Do not overghten the bed legs.
1
2
3
Installaon Guide
8
Seng up the electronics
IMPORTANT!
Make sure power cords do
not obstruct any adjustable
bed mechanisms.
1
4
Extend the power cord from the adjustable bed.
Turn the adjustable bed over carefully so the top side is now
facing upward.
NOTE: Do not rest the adjustable bed on its side. The weight
may damage the legs.
Plug the power cord into a working electrical outlet.
NOTE: For opmal safety, using a surge protector (not
included) is highly recommended.
Install baeries in the remote control. Try all funcons on the
remote to make sure all features are operaonal.
NOTE: If the bed does not work, see the Troubleshoong
secon of this manual.
2
3
Installing the maress retainer bar
Your adjustable bed installaon is now complete.
Align both ends of the retainer bracket with the holes
located at the foot of the bed, and then insert them into the
holes.
Place your maress on the adjustable bed.
NOTE: It is normal for the retainer bracket to indent into
the sides of the maress when using the li posions. This
secures the maress to the bed deck providing superior
body contouring.
1
2
Using the bed leg strap (oponal)
Wrap the bed legs (front or back) together ghtly using the
bed leg strap.
Fasten the strap to prevent movement & maintain stability.
1
2
To help prevent separaon when using two (2) adjustable beds,
use the bed leg strap.
Installaon Guide
9
Head Posion Adjustments (1, 4)
Press the Head Up or Head Down buon to raise or lower the head secon of your
adjustable bed.
Foot Posion Adjustments (2, 5)
Press the Foot Up or Foot Down buon to raise or lower the foot secon of your
adjustable bed.
Head and Foot Posion Adjustment (3)
Press the Head and Foot Up buon to raise the head and foot secons of your adjustable bed at
the same me.
Flat (6)
Press this buon to return the bed to a at posion.
NOTE: Make sure your bed is in a at posion before using it. Press the Flat buon on the remote
control aer plugging in the power cord.
1
2
3
6
4
5
Remote Control Guide
10
Understanding the remote control features
• The adjustable bed uses RF (radio frequency) 2.4 GHz remote control system.
• It is not necessary to face the receiver when operang the remote control. Remote signal is best transmied
within 6.5 feet (2 meters) of the bed.
NOTE: The bed may show minor intermient performance because of typical radio frequency interference.
This is normal in the operaon of the bed, not a defect.
Pairing your remote control to your adjustable bed
Your adjustable bed is already paired to your remote control at the factory. Manual pairing is only needed for
replacement remote controls or to change tandem systems back to a single system.
NOTE: For the pairing to be successful, make sure the distance between the control box and the remote control
is not more than two (2) meters.
Make sure your bed is connected to a working electrical
outlet. A surge protector is recommended.
On the control box, press the pairing buon twice. The LED
light turns on, and the control box is on pairing mode for 20
seconds.
On the remote control, press the Head Up and Head
Down buons at the same me unl the LED light on
the control box turns o.
Your remote control is now successfully paired with your
adjustable bed.
1
2
3
Remote Control Guide
This manual suits for next models
1
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