Ricoh MF4 User manual

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User Guide

C2010/C2010A/C2510/C2510A/C3010/C3010A/C3510/C3510A/C4510/C4510A/C5510/C5510A/C

6010

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Top Page > Troubleshooting > Getting Started >

Checking the Indicators, Icons, and Messages on the Control Panel

When you need to resolve a problem such as a paper jam, an icon is displayed at the

beginning of a message. See the table below for the meaning of each icon.

Icon Condition Solution and reference

Maintenance or repair is required. Prepare for maintenance or consider

repairing the machine.

The machine notifies you of the machine condition or status of an application with the [Check

Status] indicator or a message displayed on the control panel. Check the status and resolve the

problem accordingly.

Message

Displays a message indicating the status of the machine or application. Press the message to

display it in full text. You can also view more than one message as a list.

[Check Status] indicator

If there is a problem such as a paper jam, the [Check Status] indicator lights up or flashes

along with a message displayed on the screen. Press [Check Status] to check the status of

the machine or application, and resolve the problem accordingly.

Alert Sounds

When the Machine Cannot Be Operated

Checking the Indicators, Icons, and Messages

on the Control Panel

When an Icon is Displayed with a Message

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Paper is jammed. See the animated illustration displayed
on the control panel, and remove the
jammed paper.
When Paper or an Original Is
Jammed
An original has jammed. See the animated illustration displayed
on the control panel, and remove the
jammed original.
When Paper or an Original Is
Jammed
Toner is almost depleted, or has run
out.
Prepare a replacement toner. Replace
the toner when it runs out.
Replacing the Toner
If   appears when there is a lot
of toner, pull out the print cartridge
by following the toner replacement
procedure that is displayed on the
screen, and then set it back again.
The waste toner bottle is full, or almost
full.
Prepare a replacement waste toner
bottle.
Replace the bottle when it becomes full.
Replacing the Waste Toner Bottle
Staples are nearly depleted, or have
run out.
Prepare a cartridge for replacement,
and load it when the staples run out.
Replenishing the Staples
The hole punch receptacle is full. Empty the receptacle.
When the Hole Punch Receptacle
Is Full
A cover is open. Check that all covers of the machine
and external devices are closed.

For the names and the contact information of consumables, check [Settings] [Inquiry].

Press [Home] ( ) after completing the operation to close [Settings].

Contact Information

The [Check Status] indicator notifies the user when the machine requires immediate attention.

Flashing in red

The machine is unavailable for use. Press [Check Status] and resolve the problem as

soon as possible.

Flashing in yellow

Maintenance on the machine needs to be performed soon. Perform the required

procedure accordingly.

You can display the status confirmation screen with [Check Status]. On the screen, check the

detailed status of the machine or application.

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When the [Check Status] Indicator is lit or flashing

1. Press [Check Status].

2. Press [Check] to check the details, and perform the required procedure.

When an Icon is Displayed with a Message

: The machine cannot be used.

: Some of the functions cannot be used, or the toner is almost depleted.

Depending on the machine condition, such as a paper jam or open cover, the status

confirmation screen may be displayed automatically without pressing [Check Status].

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Alert Sounds | When the Machine Cannot Be Operated Page Top

Top Page > Settings > Managing Devices > Collecting Logs

The machine stores three types of logs as follows:

Job log

User file-related operations such as copying, storing in the Document Server,

printing, sending faxes, and sending scan files

Printing reports such as the configuration list output from the control panel

Access log

Authentications such as login and logout activities

Stored file operations such as creating, editing, and deleting

Customer engineer operations such as internal storage formatting

System operations such as viewing log transfer results

Security operations such as specifying settings for encryption, unprivileged access

detection, user lockout, and firmware authentication

Eco-friendly Log

You can collect logs stored in the machine to check the usage of the machine's various functions,

error histories, and detailed access data to the machine.

Download the collected logs from the internal storage on the machine converting into a CSV

file.

Use Web Image Monitor to download the collected logs. You can also use a log collect server

instead of Web Image Monitor.

Contact your sales representative for details about a log collect server.

Confirming Log Files

Specifying Menu Protect

Collecting Logs

Log Types

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Main power ON and OFF

Transitions in power status

Job run times or time interval between jobs

Paper consumption per hour

Power consumption of the machine

Specify the types and items of logs to collect.

Specifying logs to collect using the control panel

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Specifying Logs to Collect

1. Log in to the machine as the machine administrator on the control panel.

Logging in to the Machine as an Administrator

When custom-privileges administrators are registered, you can log in to the

machine as a custom-privileges administrator with the Data Management privilege

as well.

Logging in to the Machine as a Custom-Privileges Administrator

2. On the Home screen, press [Settings].

3. Press [System Settings].

4. Press [Settings for Administrator] [Data Management] [Collect Logs

Settings].

5. For each log type, select [Active] from the list.

6. Press [OK].

7. Press [Home] ( ).

8. When the confirmation dialog is displayed, press [Exit]

The machine restarts automatically.

Specifying logs to collect using the control panel using Web Image

Monitor

1. Log in to the machine as the machine administrator from Web Image Monitor.

Logging in to the Machine as an Administrator

When custom-privileges administrators are registered, you can log in to the

machine as a custom-privileges administrator with the Data Management privilege

as well.

Logging in to the Machine as a Custom-Privileges Administrator

2. Click [Configuration] on the [Device Management] menu.

3. On the "Configuration" screen, click [Logs] in the "Device Settings" category.

4. Select [Active] of "Collect Job Logs", "Collect Access Logs", or "Collect Eco-

friendly Logs" according to the log type to collect.

5. Specify the items to record in each log for "Job Log Collect Level", "Access

Log Collect Level", or "Eco-friendly Log Collect Level".

Job Log Collect Level

Level 1: All job logs are collected.

Access Log Collect Level

Level 1: The following items are recorded in the access log.

Internal Storage Format, All Logs Deletion, Log Setting Change, and Log

Collection Item Change

Level 2: All access logs are collected.

Eco-friendly Log Collect Level

Level 1: Eco-friendly Logs are not collected.

Level 2: All eco-friendly logs are collected.

When a level is changed, the selection status of log details changes according to

the level. You can change the settings of some of the items whether to collect or

not.

6. Click [OK].
7. "Updating..." appears. Wait for about one or two minutes, and then click [OK].
If nothing appears on the screen after you click [OK], wait for a while, and then
refresh the web browser screen.
8. Log out of the machine, and then exit the Web browser.
When you changed Active/Inactive of Log Collect, delete all logs.
Deleting All Logs
To display a message on the control panel and send an e-mail to the administrator when
the job log storage area is almost full, enable [System Settings]   [Settings for
Administrator]   [Data Management]   [Job Execution Restrictions When Log Limit is
Reached]. When the setting is enabled, execution of a new job is prevented to protect
the existing logs.
Operating the Machine Giving Priority to Job Log Maintenance
Job Log Item Log Type Attribute Content
Copier: Copying Copier: Copying Details of normal and Sample Copy jobs.
Copier: Copying and
Storing
Copier: Copying and
Storing
Details of files stored in the Document Server that
were also copied at the time of storage.
Document Server:
Storing
Document Server:
Storing
Details of files stored using the Document Server
screen.
Document Server:
Stored File
Downloading
Document Server:
Stored File
Downloading
Details of files stored in the Document Server and
downloaded using Web Image Monitor.
Stored File Printing Stored File Printing Details of files printed using the Document Server
screen.
Scanner: Sending Scanner: Sending Details of sent scan files.
Scanner: Sending and
Storing
Scanner: Sending and
Storing
Details of scan files stored in the Document Server
that were also sent at the time of storage.
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Job Log Information Items