Ricoh PRO C9100 User manual

p. 1

RICOH Pro C9100/C9110

Quick Troubleshooting Guide:Paper Jams in the Main Machine

Use this troubleshooting guide if you frequently encounter paper jams or misfeeds. Refer to the code displayed on the

screen when jam occurs, and take the action described in the table below.

Code Action

J033

J082

Do the following when printing onto A4/LT or shorter paper.

De-curl the paper as shown.

Load the paper perpendicular to its current direction (Rotate the paper 90 degrees).

J099

Fan the paper.

Do the following when using thick paper types (Weight 8 or thicker), envelopes, or metallic paper.

Set No. 113 [Double Feed Direction] in Advanced Settings to “Off”.

Note: After this step is performed, double-feeds will not be detected.

p. 2

Code Action

J097

J098

Do the following when using colored, pre-printed, or black paper.

1. Set No. 116 [Color Paper Edge Detection Adjustment] in Advanced Settings to [10.00].

Note: You can easily change this value using Web Image Monitor.

2. If step 1 does not solve the issue, set No. 115 [Illumin. Mode for Color Paper Detection] in

Advanced Settings to [Long Time].

3. If steps 1 and 2 do not solve the issue, set No. 118 [Deactivate Image Position Adjustment Across

Feed Dir] in Advanced Settings to [Activate].

Note: After this step is performed, the position of the image on the paper may vary.

p. 3

RICOH Pro C9100/C9110

Quick Troubleshooting Guide:Paper Jams in the Vacuum Feed LCIT

Use this troubleshooting guide if you frequently encounter paper jams or misfeeds. Refer to the code displayed on the

screen when jam occurs, and take the action described in the table below.

Code Action

J002

J003

J430

J431

J445

J446

J460

J461

Do the following.

1. Fan and decurl the paper, as shown.

2. Set No. 112 [Paper Feed Mode (Adjust Fan Level)] in Advanced Settings to [Moderate Nonfdg

Red. (Higher)].

If the above does not solve the jam, change the setting to [Max Nonfdng Reduc. (Highest)].

If none of the above solves the jam, do the following.

1. If dog ears occur on the jammed paper, and you are printing onto thin paper:

Set No. 111 [Switch Paper Load Upper Limit] in Advanced Settings to [High].

p. 4

J052

J053

J470

J471

J485

J486

J500

J501

J099

Do the following.

1. Make sure the Paper Size has been set correctly, and then fan/decurl the paper.

2. Set No.112 [Paper Feed Mode (Adjust Fan Level)] to [Moderate Dble Fd Red. (Lower)].

3. If the above does not solve the jam, change this setting to [Max Dble Fd Reduc. (Lowest)].

4. Set No.111 [Switch Paper Load Upper Limit] to [High].

If none of the above solves the jam, do the following.

If the paper curl is too strong, even after decurling, or face up curl in front and rear side.

Set No.110 [Side Fan Shutter] to [Active].

p. 5

If you are using the paper with high porosity such as recycled paper:

Set No. 108 [Vacuum Fan] in Advanced Settings around+70% through +50%

If you are using small envelopes:

Decrease No.105 [Updraft Fan] to [0].

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