Reolink TrackMix WiFi Quick start guide
@ReolinkTech https://reolink.com
Apply to: Reolink TrackMix WiFi / PoE
Operational Instruction
Technical Support
If you need any technical help, please visit our ocial support site and
contact our support team before returning the products:
https://support.reolink.com.
Technische Unterstützung
Wenn Sie technische Hilfe benötigen, besuchen Sie bitte unsere
ozielle Support-Website und kontaktieren Sie unser Support-Team,
bevor Sie die Produkte zurückschicken, https://support.reolink.com.
Support technique
Si vous avez besoin d’aide, veuillez contacter Reolink avant de
retourner votre produit. La plupart des questions peuvent être
répondues via notre centre de support en ligne à l’adresse
https://support.reolink.com.
Assistenza Tecnica
Se avete bisogno di assistenza tecnica, visitate il nostro sito uciale di
Centro Assistenza e contattate il team di supporto prima di restituire i
prodotti, https://support.reolink.com.
Soporte técnico
Si necesita cualquier ayuda técnica, por favor, consulte nuestro sitio
ocial de soporte y póngase en contacto con nuestro equipo de
soporte antes de devolver el producto: https://support.reolink.com.
REOLINK INNOVATION LIMITED
FLAT/RM 705 7/F FA YUEN COMMERCIAL BUILDING 75-77 FA YUEN
STREET MONG KOK KL HONG KONG
Product Ident GmbH
UK REP
EU REP
APEX CE SPECIALISTS LIMITED
Hoferstasse 9B, 71636 Ludwigsburg, Germany
Email: prodsg@libelleconsulting.com
Addr.: 89 Princess Street, Manchester, M14HT, UK
Email: [email protected]
June 2022
QSG1_A
58.03.005.0044
EN/DE/FR/IT/ES
English English1 2
What's in the Box 2
Camera Introduction 3
Connection Diagram 7
Set UP the Camera 8
Mount the Camera 9
Troubleshooting 12
Specication 13
NoticationofCompliance 14
What's in the Box
Quick Start Guide
Camera Antennas * Waterproof Lid Power Adapter *
4.5m Power *
Extension Cable
Pack of Screws
Mounting Hole
Template
1m
Ethernet Cable
Surveillance Sign
EN
Content
NOTE:
*Thepoweradapter,antennasand4.5mpowerextensioncableonly
comewithWiFicamera.
*Quantityofaccessoriesvarieswiththecameramodelyoupurchase.
English English3 4
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Camera Introduction
Antenna
Lens
Spotlight
Daylight Sensor
lnfrared Light
Built-in Mic
Mount
Speaker
Waterproof Lid
SD Card Slot
Power Port (Optional)
Network Cable
WiFi Camera
Reset Button
*Pressforabout10secondstorestorethe
devicetofactorysettings.
English English5 6
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PoE Camera
Lens
Spotlight
Daylight Sensor
lnfrared Light
Built-in Mic
Mount
Speaker
Waterproof Lid
Network Cable
Power Port (Optional)
SD Card Slot
Reset Button
*Pressforabout10secondstorestorethe
devicetofactorysettings.
English English7 8
Connection Diagram
Beforeinitialsetup,followthestepsbelowtoconnectyourcamera.
1.ConnectthecameratoaLANportonyourrouterwithanEthernet
cable.
2.Usethepoweradaptertopoweronthecamera.
NOTE: The connection diagram takes the WiFi Camera as an example
andalsoapplytothePoEcamera.ForPoECamera,pleasepowerthe
camerawithaPoEswitch/injector,ReolinkPoENVRoraDC12Vpower
adapter(notincludedinthepackage).
Camera
Network Cable
Router
Power Cable
PowerAdapter
Set UP the Camera
• On Smartphone
• On PC
Scan to download
theReolinkApp.
DownloadpathoftheReolinkClient:Gotohttps://reolink.com>Support
>App&Client.
DownloadandlaunchtheReolinkApporClientsoftware,andfollowthe
onscreeninstructionstonishinitialsetup.
NOTE:
•WhensettinguptheWiFicamera,youneedtofollowtheonscreen
instructionstonishtheWiFicongurationrst.
•IfyouareconnectingthePoEcameratoaReolinkPoENVR,pleaseset
upthecameraviatheNVRinterface.
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English English9 10
Mount the Camera
•Donotfacethecameratowardsanylightsources.
•Donotpointthecameratowardsaglasswindow.Otherwise,itmay
resultinpoorimagequalitybecauseofthewindowglarecausedby
infraredLEDs,ambientlightsorstatuslights.
• Do not place the camera in a shaded area and point it towards a
well-litarea.Otherwise,itmayresultinpoorimagequality.Toensure
bestimagequality,thelightingconditionforboththecameraandthe
captureobjectshouldbethesame.
•Toensurebetterimagequality,it’srecommendedtocleanthedome
coverwithasoftclothfromtimetotime.
•Makesurethepowerportsarenotdirectlyexposedtowateror
moistureandnotblockedbydirtorotherelements.
•Thewaterproofcameracanworkproperlyunderconditionslikerain
andsnow.However,itdoesn’tmeanthecameracanworkunderwater.
• Do not install the camera at places where rain and snow can hit the lens
directly.
•Thecameramayworkinextremecoldconditionsaslowas-25°C.
Becausewhenitispoweredon,thecamerawillproduceheat.Youmay
poweronthecameraindoorsforafewminutesbeforeinstallingit
outdoors.
Installation Tips
Mount the camera to the wall
1.Drillholesinaccordancewiththemountingholetemplate.
2.Installthemountbasewithscrewsincludedinthepackage.
3.Toadjustthecameradirection,youmaycontrolthecameratopan
andtiltviaReolinkApporClient.
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NOTE:Usethedrywallanchorsincludedinthepackageifneeded.
English English11 12
Troubleshooting
•Makesureyourcameraispoweredonproperly.ThePoEcamerashould
bepoweredbyaPoEswitch/injector,aReolinkNVRora12Vpower
adapter.
•IfthecameraisconnectedtoaPoEdeviceaslistedabove,connectitto
anotherPoEportandcheckagain.
•TryagainwithanotherEthernetcable.
Ifyourcameraisnotpoweringon,pleasetrythefollowingsolutions:
Camera is not powering on
For PoE Camera
For WiFi Camera
•Plugthecameraintoadierentoutletandseeifitworks.
•Poweronthecamerawithanotherworking12V2ADCadapterandsee
ifitworks.
Iftheproblemisnotsolved,pleasecontactReolinkSupport.
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Mount the Camera to Ceiling
1.Drillholesinaccordancewith
themountingholetemplate.
2.Installthemountbasewith
screwsincludedinthepackage.
3.Toadjustthecameradirection,
youmaycontrolthecamerato
panandtiltviaReolinkAppor
Client.
NOTE:Usethedrywallanchors
includedinthepackageif
needed.
English English13 14
Notication of Compliance
ThisdevicecomplieswithPart15oftheFCCRules.Operationissubjectto
thefollowingtwoconditions:
thisdevicemaynotcauseharmfulinterference,andthisdevicemust
acceptanyinterferencereceived,includinginterferencethatmaycause
undesiredoperation.
FCC Compliance Statement
NOTE:Thisequipmenthasbeentestedandfoundtocomplywiththe
limitsforaClassBdigitaldevice,pursuanttopart15oftheFCCRules.
Theselimitsaredesignedtoprovidereasonableprotectionagainst
harmfulinterferenceinaresidentialinstallation.Thisequipment
generatesusesandcanradiateradiofrequencyenergyand,ifnot
installedandusedinaccordancewiththeinstructions,maycause
harmfulinterferencetoradiocommunications.However,thereisno
guaranteethatinterferencewillnotoccurinaparticularinstallation.If
thisequipmentdoescauseharmfulinterferencetoradioortelevision
reception,whichcanbedeterminedbyturningtheequipmentoandon,
theuserisencouragedtotrytocorrecttheinterferencebyoneormore
OperatingHumidity:10%~90%
Formorespecications,visithttps://reolink.com/.
Ifthepicturefromthecameraisnotclear,pleasetrythefollowing
solutions:
•Checkthecameradomecoverfordirt,dustorspiderwebs.Pleaseclean
thedomecoverwithasoft,cleancloth.
•Pointthecameratoawell-litarea.Thelightingconditionwillaectthe
picturequalityalot.
•Upgradethermwareofyourcameratothelatestversion.
•Restorethecameratofactorysettingsandcheckitagain.
Picture is not clear
Dimension:228.2*147*129mm
Weight:1.21KG
OperatingTemperature:-10°C~+55°C(14°F~131°F)
Specication
InfraredNightVision:Upto30meters(95ft)
Day/NightMode:Autoswitchover
FieldofView:Horizontal104°-38°;Vertical:60°-21°
Hardware Features
General
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Thisproductcomeswitha2-yearlimitedwarrantythatisvalidonlyif
purchasedfromReolinkOcialStoreoraReolinkauthorizedreseller.
Learnmore:https://reolink.com/warranty-and-return/.
Limited Warranty
NOTE: Wehopethatyouenjoythenewpurchase.Butifyouarenot
satisedwiththeproductandplantoreturn,westronglysuggestthat
youresetthecameratofactorydefaultsettingsbeforereturning.
UseoftheproductissubjecttoyouragreementtotheTermsofService
andPrivacyPolicyatreolink.com.Keepoutofreachofchildren.
Terms and Privacy
This marking indicates that this product should not be disposed with
otherhouseholdwastes.throughouttheEU.Topreventpossibleharmto
theenvironmentorhumanhealthfromuncontrolledwastedisposal,
recycleitresponsiblytopromotethesustainablereuseofmaterial
resources.Toreturnyouruseddevice,pleaseusethereturnand
collectionsystemsorcontacttheretailerwheretheproductwas
purchased.Theycantakethisproductforenvironmentallysaferecycling.
Correct Disposal of This Product
ofthefollowingmeasures:
•Reorientorrelocatethereceivingantenna.
•Increasetheseparationbetweentheequipmentandreceiver.
•Connecttheequipmentintoanoutletonacircuitdierentfromthatto
whichthereceiverisconnected.
•Consultthedealeroranexperiencedradio/TVtechnicianforhelp.
Changesormodicationsnotexpresslyapprovedbytheparty
responsibleforcompliancecouldvoidtheuser’sauthoritytooperatethe
equipment.
ReolinkdeclaresthattheWiFicameraisincompliancewiththeessential
requirementsandotherrelevantprovisionsofDirective2014/53/EU,the
PoEcameraisincompliancewithDirective2014/30/EU.
Simplied EU Declaration of Conformity
ThisequipmentcomplieswithFCCradiationexposurelimitssetforthfor
anuncontrolledenvironment.Thisequipmentshallbeinstalledand
operatedwithminimumdistance20cmbetweentheradiator&body.
FCC RF Exposure Warning Statements
English English17 18
ThedevicehasbeenevaluatedtomeetgeneralRFexposure
requirements.Thedevicecanbeusedinmobileexposureconditions.
Theminseparationdistanceis20cm.
Déclarationd’expositionauxradiofréquencespourIC
L’appareilaétéévaluépourrépondreauxexigencesgénéralesen
matièred’expositionauxRF.L’appareilpeutêtreutilisédansdes
conditionsd’expositionmobiles.
Ladistancedeséparationminimaleestde20cm.
Radio Frequency Exposure Statement for IC
2412MHz---2472MHz(19dBm)
5150MHz---5350MHz(18dBm)
5470MHz---5725MHz(18dBm)
OPERATING FREQUENCY (For WiFi Version)
(the maximum transmitted power)
Thisdevicecontainslicence-exempttransmitter(s)/re
ceiver(s)thatcomplywithInnovation,ScienceandEconomic
DevelopmentCanada’slicence-exemptRSS(s).Operationissubjectto
thefollowingtwoconditions:
(1)Thisdevicemaynotcauseinterference.
(2)Thisdevicemustacceptanyinterference,includinginterferencethat
maycauseundesiredoperationofthedevice.
L’émetteur/récepteurexemptdelicencecontenudansleprésent
appareilestconformeauxCNRd’Innovation,SciencesetDéveloppement
économiqueCanadaapplicablesauxappareilsradioexemptsdelicence.
L’exploitationestautoriséeauxdeuxconditionssuivantes:
(1)L’appareilnedoitpasproduiredebrouillage;
(2)L’appareildoitacceptertoutbrouillage
radioélectriquesubi,mêmesilebrouillageestsusceptibled’en
compromettrelefonctionnement.
ISED Statements
ByusingtheProductSoftwarethatisembeddedontheReolinkproduct,
youagreetothetermsofthisEndUserLicenseAgreement(“EULA”)
betweenyouandReolink.Learnmore:https://reolink.com/eula/.
End User License Agreement
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