Reolink RLC-812A User manual

Apply to: RLC-812A , RLC-1212A

Operational Instruction

@ReolinkTech https://reolink.com

Aug 2021

QSG1_A

58.03.005.0022

EN/DE/FR/IT/ES

Technical Support

If you need any technical help, please visit our ocial support site and

contact our support team before returning the products,

https://support.reolink.com.

Technische Unterstützung

Wenn Sie Hilfe brauchen, kontaktieren Sie bitte Reolink Support Team

zuerst, bevor Sie Ihre Bestellung zurücksenden.Meiste Fragen oder

Probleme können von unserem Online Support Center beantwortet und

gelöst werden: https://support.reolink.com.

Support technique

Si vous avez besoin d’aide, veuillez contacter Reolink avant de

retourner votre produit. La plupart des questions peuvent être

répondues via notre centre de support en ligne à l’adresse

https://support.reolink.com.

Supporto Tecnico

Se avete bisogno di aiuto, le chiediamo gentilmente di contattare

Reolink prima di restituire il prodotto. La maggior parte delle domande

può essere risolta tramite il nostro centro di assistenza online

all’indirizzo https://support.reolink.com.

Soporte técnico

Si necesita ayuda, comuníquese con Reolink antes de devolver su

producto. La mayoría de las preguntas se pueden responder a través

de nuestro centro de soporte en línea en https://support.reolink.com.

REOLINK INNOVATION LIMITED

FLAT/RM 705 7/F FA YUEN COMMERCIAL BUILDING 75-77 FA YUEN

STREET MONG KOK KL HONG KONG

Product Ident GmbH

EU REP

UK REP APEX CE SPECIALISTS LIMITED

Hoferstasse 9B, 71636 Ludwigsburg, Germany

Email: prodsg@libelleconsulting.com

Addr.: 89 Princess Street, Manchester, M14HT, UK

Email: [email protected]

English English1 2

What’s in the Box 2

Camera Introduction 3

Connection Diagram 4

Set up the Camera 5

Mount the Camera 6

Troubleshooting 9

Speciﬁcations 10

Notiﬁcation of Compliance 11

What's in the Box

Pack of Screws

Camera Waterproof Lid Ethernet Cable

Surveillance SignQuick Start Guide Mounting Hole

Template

Content

English English3 4

VGAHDMIUSB

AUDIO

OUT

DC 48V

2 4 6 8

1 3 5 7

OFF

LAN

eSATA

Connection DiagramCamera Introduction

Before using the camera, please connect your camera as instructed

below to ﬁnish initial setup.

1. Connect the camera to a Reolink NVR (not included) with an Ethernet

cable.

2. Connect the NVR to your router, and then power on the NVR.

* You may also connect the camera to a PoE switch or PoE injector.

NOTE: The camera should be powered with a 12V DC adapter or a PoE

powering device such as PoE injector, PoE switch or Reolink NVR

(not included in the package).

PoE IP Camera

Ethernet Cable

Reolink NVR* Router

Ethernet Cable

Power Adapter

Mount

Micro SD Card Slot

Spotlight

Lens

Built-in Mic

Speaker

Waterproof Lid

Network Cable

Reset Button

Power Port(Optional)

* Press for about 10 seconds to restore the

device to factory settings.

English English3 4

VGAHDMIUSB

AUDIO

OUT

DC 48V

2 4 6 8

1 3 5 7

OFF

LAN

eSATA

Connection DiagramCamera Introduction

Before using the camera, please connect your camera as instructed

below to ﬁnish initial setup.

1. Connect the camera to a Reolink NVR (not included) with an Ethernet

cable.

2. Connect the NVR to your router, and then power on the NVR.

* You may also connect the camera to a PoE switch or PoE injector.

NOTE: The camera should be powered with a 12V DC adapter or a PoE

powering device such as PoE injector, PoE switch or Reolink NVR

(not included in the package).

PoE IP Camera

Ethernet Cable

Reolink NVR* Router

Ethernet Cable

Power Adapter

Mount

Micro SD Card Slot

Spotlight

Lens

Built-in Mic

Speaker

Waterproof Lid

Network Cable

Reset Button

Power Port(Optional)

* Press for about 10 seconds to restore the

device to factory settings.

English English5 6

Mount the Camera

• Do not face the camera towards any light sources.

• Do not point the camera towards a glass window. Or, it may result in

poor image quality because of the window glare by infrared LEDs,

ambient lights or status lights.

• Do not place the camera in a shaded area and point it towards a

well-lit area. Or, it may result in poor image quality. To ensure best image

quality, the lighting condition for both the camera and the capture object

shall be the same.

• To ensure better image quality, it’s recommended to clean the lens with

a soft cloth from time to time.

• Make sure the power ports are not directly exposed to water or

moisture and not blocked by dirt or other elements.

• With IP waterproof ratings, the camera can work properly under

conditions like rain and snow. However, it doesn't mean the camera can

work underwater.

• Do not install the camera at places where rain and snow can hit the lens

directly.

• The camera may work in extreme cold conditions as low as -25°C.

Because when it is powered on, the camera will produce heat. You may

power on the camera indoors for a few minutes before installing it

outdoors.

Installation Tips

Set up the Camera

• On Smartphone

• On PC

Scan to download the Reolink App.

Download path of the Reolink Client: Go to https://reolink.com > Support

> App & Client.

Download and launch the Reolink App or Client software, and follow the

onscreen instructions to ﬁnish initial setup.

NOTE: If you are connecting the camera to a Reolink PoE NVR,

please set up the camera via the NVR interface.

English English5 6

Mount the Camera

• Do not face the camera towards any light sources.

• Do not point the camera towards a glass window. Or, it may result in

poor image quality because of the window glare by infrared LEDs,

ambient lights or status lights.

• Do not place the camera in a shaded area and point it towards a

well-lit area. Or, it may result in poor image quality. To ensure best image

quality, the lighting condition for both the camera and the capture object

shall be the same.

• To ensure better image quality, it’s recommended to clean the lens with

a soft cloth from time to time.

• Make sure the power ports are not directly exposed to water or

moisture and not blocked by dirt or other elements.

• With IP waterproof ratings, the camera can work properly under

conditions like rain and snow. However, it doesn't mean the camera can

work underwater.

• Do not install the camera at places where rain and snow can hit the lens

directly.

• The camera may work in extreme cold conditions as low as -25°C.

Because when it is powered on, the camera will produce heat. You may

power on the camera indoors for a few minutes before installing it

outdoors.

Installation Tips

Set up the Camera

• On Smartphone

• On PC

Scan to download the Reolink App.

Download path of the Reolink Client: Go to https://reolink.com > Support

> App & Client.

Download and launch the Reolink App or Client software, and follow the

onscreen instructions to ﬁnish initial setup.

NOTE: If you are connecting the camera to a Reolink PoE NVR,

please set up the camera via the NVR interface.

English English7 8

Install the Camera

Drill holes in accordance with the

mounting hole template. To get the best ﬁeld of view, loosen

the adjustment knob on security

mount and turn the camera.

Stien the adjustment knob to

lock the camera.

Install the mount base with the

mounting screws included in the

package.

NOTE: Use the drywall anchors

included in the package if needed.

NOTE: Run the cable through the

cable notch on the mount base.

English English7 8

Install the Camera

Drill holes in accordance with the

mounting hole template. To get the best ﬁeld of view, loosen

the adjustment knob on security

mount and turn the camera.

Stien the adjustment knob to

lock the camera.

Install the mount base with the

mounting screws included in the

package.

NOTE: Use the drywall anchors

included in the package if needed.

NOTE: Run the cable through the

cable notch on the mount base.

English English9 10

Speciﬁcations

Power: By PoE (802.3af)/DC 12V

Spotlight: 4pcs/3.5W/6500K

Day/Night Mode: Auto Switchover

Operating Temperature: -10°C to 55°C (14°F to 131°F)

If these won't work, contact Reolink Support https://support.reolink.com/.

If the spotlight on your camera is not on, please try the following

solutions:

• Ensure the spotlight is enabled under Device Settings page via Reolink

App/Client.

• Upgrade the ﬁrmware of your camera to the latest version.

• Restore the camera to factory settings and check out the spotlight light

settings again.

If these won't work, contact Reolink Support https://support.reolink.com/.

Hardware Features

General

Spotlight is not On

Troubleshooting

If your camera is not powering on, please try the following solutions:

• Make sure your camera is powered properly. The PoE camera should

be powered by a PoE switch/injector, the Reolink NVR or a 12V power

adapter.

• If the camera is connected to a PoE device as listed above, connect the

camera to another PoE port and see if the camera will power on.

• Try again with another Ethernet cable.

If these won't work, contact Reolink Support https://support.reolink.com/.

If the picture from the camera is not clear, please try the following

solutions:

• Check the camera lens for dirt, dust or spiderwebs, please clean the

lens with a soft, clean cloth.

• Point the camera to a well-lit area, the lighting condition will aect the

picture quality a lot.

• Upgrade the ﬁrmware of your camera to the latest version.

• Restore the camera to factory settings and check out again.

Camera is not Powering On

Picture is not Clear

English English9 10

Speciﬁcations

Power: By PoE (802.3af)/DC 12V

Spotlight: 4pcs/3.5W/6500K

Day/Night Mode: Auto Switchover

Operating Temperature: -10°C to 55°C (14°F to 131°F)

If these won't work, contact Reolink Support https://support.reolink.com/.

If the spotlight on your camera is not on, please try the following

solutions:

• Ensure the spotlight is enabled under Device Settings page via Reolink

App/Client.

• Upgrade the ﬁrmware of your camera to the latest version.

• Restore the camera to factory settings and check out the spotlight light

settings again.

If these won't work, contact Reolink Support https://support.reolink.com/.

Hardware Features

General

Spotlight is not On

Troubleshooting

If your camera is not powering on, please try the following solutions:

• Make sure your camera is powered properly. The PoE camera should

be powered by a PoE switch/injector, the Reolink NVR or a 12V power

adapter.

• If the camera is connected to a PoE device as listed above, connect the

camera to another PoE port and see if the camera will power on.

• Try again with another Ethernet cable.

If these won't work, contact Reolink Support https://support.reolink.com/.

If the picture from the camera is not clear, please try the following

solutions:

• Check the camera lens for dirt, dust or spiderwebs, please clean the

lens with a soft, clean cloth.

• Point the camera to a well-lit area, the lighting condition will aect the

picture quality a lot.

• Upgrade the ﬁrmware of your camera to the latest version.

• Restore the camera to factory settings and check out again.

Camera is not Powering On

Picture is not Clear

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