Reolink RLC-812A User manual
Apply to: RLC-812A , RLC-1212A
Operational Instruction
@ReolinkTech https://reolink.com
Aug 2021
QSG1_A
58.03.005.0022
EN/DE/FR/IT/ES
Technical Support
If you need any technical help, please visit our ocial support site and
contact our support team before returning the products,
https://support.reolink.com.
Technische Unterstützung
Wenn Sie Hilfe brauchen, kontaktieren Sie bitte Reolink Support Team
zuerst, bevor Sie Ihre Bestellung zurücksenden.Meiste Fragen oder
Probleme können von unserem Online Support Center beantwortet und
gelöst werden: https://support.reolink.com.
Support technique
Si vous avez besoin d’aide, veuillez contacter Reolink avant de
retourner votre produit. La plupart des questions peuvent être
répondues via notre centre de support en ligne à l’adresse
https://support.reolink.com.
Supporto Tecnico
Se avete bisogno di aiuto, le chiediamo gentilmente di contattare
Reolink prima di restituire il prodotto. La maggior parte delle domande
può essere risolta tramite il nostro centro di assistenza online
all’indirizzo https://support.reolink.com.
Soporte técnico
Si necesita ayuda, comuníquese con Reolink antes de devolver su
producto. La mayoría de las preguntas se pueden responder a través
de nuestro centro de soporte en línea en https://support.reolink.com.
REOLINK INNOVATION LIMITED
FLAT/RM 705 7/F FA YUEN COMMERCIAL BUILDING 75-77 FA YUEN
STREET MONG KOK KL HONG KONG
Product Ident GmbH
EU REP
UK REP APEX CE SPECIALISTS LIMITED
Hoferstasse 9B, 71636 Ludwigsburg, Germany
Email: prodsg@libelleconsulting.com
Addr.: 89 Princess Street, Manchester, M14HT, UK
English English1 2
What’s in the Box 2
Camera Introduction 3
Connection Diagram 4
Set up the Camera 5
Mount the Camera 6
Troubleshooting 9
Specifications 10
Notification of Compliance 11
What's in the Box
Pack of Screws
Camera Waterproof Lid Ethernet Cable
Surveillance SignQuick Start Guide Mounting Hole
Template
EN
Content
English English3 4
VGAHDMIUSB
AUDIO
OUT
DC 48V
ON
2 4 6 8
1 3 5 7
OFF
LAN
eSATA
Connection DiagramCamera Introduction
Before using the camera, please connect your camera as instructed
below to finish initial setup.
1. Connect the camera to a Reolink NVR (not included) with an Ethernet
cable.
2. Connect the NVR to your router, and then power on the NVR.
* You may also connect the camera to a PoE switch or PoE injector.
NOTE: The camera should be powered with a 12V DC adapter or a PoE
powering device such as PoE injector, PoE switch or Reolink NVR
(not included in the package).
PoE IP Camera
Ethernet Cable
Reolink NVR* Router
Ethernet Cable
Power Adapter
Mount
Micro SD Card Slot
Spotlight
Lens
Built-in Mic
Speaker
Waterproof Lid
Network Cable
Reset Button
Power Port(Optional)
* Press for about 10 seconds to restore the
device to factory settings.
English English3 4
VGAHDMIUSB
AUDIO
OUT
DC 48V
ON
2 4 6 8
1 3 5 7
OFF
LAN
eSATA
Connection DiagramCamera Introduction
Before using the camera, please connect your camera as instructed
below to finish initial setup.
1. Connect the camera to a Reolink NVR (not included) with an Ethernet
cable.
2. Connect the NVR to your router, and then power on the NVR.
* You may also connect the camera to a PoE switch or PoE injector.
NOTE: The camera should be powered with a 12V DC adapter or a PoE
powering device such as PoE injector, PoE switch or Reolink NVR
(not included in the package).
PoE IP Camera
Ethernet Cable
Reolink NVR* Router
Ethernet Cable
Power Adapter
Mount
Micro SD Card Slot
Spotlight
Lens
Built-in Mic
Speaker
Waterproof Lid
Network Cable
Reset Button
Power Port(Optional)
* Press for about 10 seconds to restore the
device to factory settings.
English English5 6
Mount the Camera
• Do not face the camera towards any light sources.
• Do not point the camera towards a glass window. Or, it may result in
poor image quality because of the window glare by infrared LEDs,
ambient lights or status lights.
• Do not place the camera in a shaded area and point it towards a
well-lit area. Or, it may result in poor image quality. To ensure best image
quality, the lighting condition for both the camera and the capture object
shall be the same.
• To ensure better image quality, it’s recommended to clean the lens with
a soft cloth from time to time.
• Make sure the power ports are not directly exposed to water or
moisture and not blocked by dirt or other elements.
• With IP waterproof ratings, the camera can work properly under
conditions like rain and snow. However, it doesn't mean the camera can
work underwater.
• Do not install the camera at places where rain and snow can hit the lens
directly.
• The camera may work in extreme cold conditions as low as -25°C.
Because when it is powered on, the camera will produce heat. You may
power on the camera indoors for a few minutes before installing it
outdoors.
Installation Tips
Set up the Camera
• On Smartphone
• On PC
Scan to download the Reolink App.
Download path of the Reolink Client: Go to https://reolink.com > Support
> App & Client.
Download and launch the Reolink App or Client software, and follow the
onscreen instructions to finish initial setup.
NOTE: If you are connecting the camera to a Reolink PoE NVR,
please set up the camera via the NVR interface.
English English5 6
Mount the Camera
• Do not face the camera towards any light sources.
• Do not point the camera towards a glass window. Or, it may result in
poor image quality because of the window glare by infrared LEDs,
ambient lights or status lights.
• Do not place the camera in a shaded area and point it towards a
well-lit area. Or, it may result in poor image quality. To ensure best image
quality, the lighting condition for both the camera and the capture object
shall be the same.
• To ensure better image quality, it’s recommended to clean the lens with
a soft cloth from time to time.
• Make sure the power ports are not directly exposed to water or
moisture and not blocked by dirt or other elements.
• With IP waterproof ratings, the camera can work properly under
conditions like rain and snow. However, it doesn't mean the camera can
work underwater.
• Do not install the camera at places where rain and snow can hit the lens
directly.
• The camera may work in extreme cold conditions as low as -25°C.
Because when it is powered on, the camera will produce heat. You may
power on the camera indoors for a few minutes before installing it
outdoors.
Installation Tips
Set up the Camera
• On Smartphone
• On PC
Scan to download the Reolink App.
Download path of the Reolink Client: Go to https://reolink.com > Support
> App & Client.
Download and launch the Reolink App or Client software, and follow the
onscreen instructions to finish initial setup.
NOTE: If you are connecting the camera to a Reolink PoE NVR,
please set up the camera via the NVR interface.
English English7 8
Install the Camera
Drill holes in accordance with the
mounting hole template. To get the best field of view, loosen
the adjustment knob on security
mount and turn the camera.
Stien the adjustment knob to
lock the camera.
Install the mount base with the
mounting screws included in the
package.
NOTE: Use the drywall anchors
included in the package if needed.
NOTE: Run the cable through the
cable notch on the mount base.
24
13
English English7 8
Install the Camera
Drill holes in accordance with the
mounting hole template. To get the best field of view, loosen
the adjustment knob on security
mount and turn the camera.
Stien the adjustment knob to
lock the camera.
Install the mount base with the
mounting screws included in the
package.
NOTE: Use the drywall anchors
included in the package if needed.
NOTE: Run the cable through the
cable notch on the mount base.
24
13
English English9 10
Specifications
Power: By PoE (802.3af)/DC 12V
Spotlight: 4pcs/3.5W/6500K
Day/Night Mode: Auto Switchover
Operating Temperature: -10°C to 55°C (14°F to 131°F)
If these won't work, contact Reolink Support https://support.reolink.com/.
If the spotlight on your camera is not on, please try the following
solutions:
• Ensure the spotlight is enabled under Device Settings page via Reolink
App/Client.
• Upgrade the firmware of your camera to the latest version.
• Restore the camera to factory settings and check out the spotlight light
settings again.
If these won't work, contact Reolink Support https://support.reolink.com/.
Hardware Features
General
Spotlight is not On
Troubleshooting
If your camera is not powering on, please try the following solutions:
• Make sure your camera is powered properly. The PoE camera should
be powered by a PoE switch/injector, the Reolink NVR or a 12V power
adapter.
• If the camera is connected to a PoE device as listed above, connect the
camera to another PoE port and see if the camera will power on.
• Try again with another Ethernet cable.
If these won't work, contact Reolink Support https://support.reolink.com/.
If the picture from the camera is not clear, please try the following
solutions:
• Check the camera lens for dirt, dust or spiderwebs, please clean the
lens with a soft, clean cloth.
• Point the camera to a well-lit area, the lighting condition will aect the
picture quality a lot.
• Upgrade the firmware of your camera to the latest version.
• Restore the camera to factory settings and check out again.
Camera is not Powering On
Picture is not Clear
English English9 10
Specifications
Power: By PoE (802.3af)/DC 12V
Spotlight: 4pcs/3.5W/6500K
Day/Night Mode: Auto Switchover
Operating Temperature: -10°C to 55°C (14°F to 131°F)
If these won't work, contact Reolink Support https://support.reolink.com/.
If the spotlight on your camera is not on, please try the following
solutions:
• Ensure the spotlight is enabled under Device Settings page via Reolink
App/Client.
• Upgrade the firmware of your camera to the latest version.
• Restore the camera to factory settings and check out the spotlight light
settings again.
If these won't work, contact Reolink Support https://support.reolink.com/.
Hardware Features
General
Spotlight is not On
Troubleshooting
If your camera is not powering on, please try the following solutions:
• Make sure your camera is powered properly. The PoE camera should
be powered by a PoE switch/injector, the Reolink NVR or a 12V power
adapter.
• If the camera is connected to a PoE device as listed above, connect the
camera to another PoE port and see if the camera will power on.
• Try again with another Ethernet cable.
If these won't work, contact Reolink Support https://support.reolink.com/.
If the picture from the camera is not clear, please try the following
solutions:
• Check the camera lens for dirt, dust or spiderwebs, please clean the
lens with a soft, clean cloth.
• Point the camera to a well-lit area, the lighting condition will aect the
picture quality a lot.
• Upgrade the firmware of your camera to the latest version.
• Restore the camera to factory settings and check out again.
Camera is not Powering On
Picture is not Clear
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