Reolink RLC-824A User manual
Apply to: RLC-824A and RLC-1224A
Operational Instruction
@ReolinkTech https://reolink.com
July 2021
QSG1_A
58.03.001.0202
EN/DE/FR/IT/ES
Technical Support
If you need any technical help, please visit our ocial support site and
contact our support team before returning the products,
https://support.reolink.com.
Technische Unterstützung
Wenn Sie Hilfe brauchen, kontaktieren Sie bitte Reolink Support Team
zuerst, bevor Sie Ihre Bestellung zurücksenden. Meiste Fragen oder
Probleme können von unserem Online Support Center beantwortet und
gelöst werden: https://support.reolink.com.
Support technique
Si vous avez besoin d’aide, veuillez contacter Reolink avant de
retourner votre produit. La plupart des questions peuvent être
répondues via notre centre de support en ligne à l’adresse
https://support.reolink.com.
Supporto Tecnico
Se avete bisogno di aiuto, le chiediamo gentilmente di contattare
Reolink prima di restituire il prodotto. La maggior parte delle domande
può essere risolta tramite il nostro centro di assistenza online
all’indirizzo https://support.reolink.com.
Soporte técnico
Si necesita ayuda, comuníquese con Reolink antes de devolver su
producto. La mayoría de las preguntas se pueden responder a través
de nuestro centro de soporte en línea en https://support.reolink.com.
REOLINK INNOVATION LIMITED
FLAT/RM 705 7/F FA YUEN COMMERCIAL BUILDING 75-77 FA YUEN
STREET MONG KOK KL HONG KONG
Product Ident GmbH
UK REP
EU REP
APEX CE SPECIALISTS LIMITED
Hoferstasse 9B, 71636 Ludwigsburg, Germany
Email: prodsg@libelleconsulting.com
Addr.: 89 Princess Street, Manchester, M14HT, UK
English English1 2
What's in the Box 2
Camera Introduction 3
Connection Diagram 5
Set up the Camera 6
Mount the Camera 7
Troubleshooting 10
Specifications 11
NotificationofCompliance 12
What's in the Box
Pack of Screws
Camera Waterproof Lid Ethernet Cable
Surveillance SignQuick Start Guide Mounting Hole
Template
EN
Content
English English3 4
VGAHDMIUSB
AUDIO
OUT
DC 48V
ON
2 4 6 8
1 3 5 7
OFF
LAN
eSATA
2
1
TF
VGAHDMIUSB
AUDIO
OUT
DC 48V
ON
2 4 6 8
1 3 5 7
OFF
LAN
eSATA
2
1
TF
VGAHDMIUSB
AUDIO
OUT
DC 48V
ON
2 4 6 8
1 3 5 7
OFF
LAN
eSATA
2
1
TF
Camera Introduction
Mount
Micro SD Card Slot
Speaker
Built-in Mic
Metal Case
Lens
Waterproof Lid
Network Cable
Reset Button
Power Port (Optional)
*Pressandholdfor10secondstorestorecamera
tofactorysettings.
Spotlight
English English3 4
VGAHDMIUSB
AUDIO
OUT
DC 48V
ON
2 4 6 8
1 3 5 7
OFF
LAN
eSATA
2
1
TF
VGAHDMIUSB
AUDIO
OUT
DC 48V
ON
2 4 6 8
1 3 5 7
OFF
LAN
eSATA
2
1
TF
VGAHDMIUSB
AUDIO
OUT
DC 48V
ON
2 4 6 8
1 3 5 7
OFF
LAN
eSATA
2
1
TF
Camera Introduction
Mount
Micro SD Card Slot
Speaker
Built-in Mic
Metal Case
Lens
Waterproof Lid
Network Cable
Reset Button
Power Port (Optional)
*Pressandholdfor10secondstorestorecamera
tofactorysettings.
Spotlight
English English5 6
VGAHDMIUSB
AUDIO
OUT
DC 48V
ON
2 4 6 8
1 3 5 7
OFF
LAN
eSATA
2
1
TF
Set up the Camera
• On Smartphone
• On PC
ScantodownloadtheReolinkApp.
DownloadpathoftheReolinkClient:Gotohttps://reolink.com > Support
>App&Client.
DownloadandLaunchtheReolinkApporClientsoftware,andfollowthe
onscreeninstructionstofinishinitialsetup.
NOTE: IfyouareconnectingthecameratoaReolinkPoENVR,
pleasesetupthecameraviatheNVRinterface.
Connection Diagram
Beforeusingthecamera,pleaseconnectyourcameraasinstructed
belowtofinishinitialsetup.
1.ConnectthecameratoaReolinkNVR(notincluded)withanEthernet
cable.
2.ConnecttheNVRtoyourrouter,andthenpowerontheNVR.
*YoumayalsoconnectthecameratoaPoEswitchorPoEinjector.
NOTE:Thecamerashouldbepoweredwitha12VDCadapteroraPoE
poweringdevicesuchasPoEinjector,PoEswitchorReolinkNVR
(notincludedinthepackage).
PoEIPCamera
EthernetCable
EthernetCable
ReolinkNVR Router
Power Adapter
English English5 6
VGAHDMIUSB
AUDIO
OUT
DC 48V
ON
2 4 6 8
1 3 5 7
OFF
LAN
eSATA
2
1
TF
Set up the Camera
• On Smartphone
• On PC
ScantodownloadtheReolinkApp.
DownloadpathoftheReolinkClient:Gotohttps://reolink.com > Support
>App&Client.
DownloadandLaunchtheReolinkApporClientsoftware,andfollowthe
onscreeninstructionstofinishinitialsetup.
NOTE: IfyouareconnectingthecameratoaReolinkPoENVR,
pleasesetupthecameraviatheNVRinterface.
Connection Diagram
Beforeusingthecamera,pleaseconnectyourcameraasinstructed
belowtofinishinitialsetup.
1.ConnectthecameratoaReolinkNVR(notincluded)withanEthernet
cable.
2.ConnecttheNVRtoyourrouter,andthenpowerontheNVR.
*YoumayalsoconnectthecameratoaPoEswitchorPoEinjector.
NOTE:Thecamerashouldbepoweredwitha12VDCadapteroraPoE
poweringdevicesuchasPoEinjector,PoEswitchorReolinkNVR
(notincludedinthepackage).
PoEIPCamera
EthernetCable
EthernetCable
ReolinkNVR Router
Power Adapter
English English7 8
VGAHDMIUSB
AUDIO
OUT
DC 48V
ON
2 4 6 8
1 3 5 7
OFF
LAN
eSATA
2
1
TF
Install the Camera
VGAHDMIUSB
AUDIO
OUT
DC 48V
ON
2 4 6 8
1 3 5 7
OFF
LAN
eSATA
2
1
TF
Hold and press on the camera top
and turn anticlockwise to separate
mountingplatefromthecamera.
Drill holes according to the
mounting hole template and
screw the mounting plate to the
mountingholesontheceiling.
NOTE: Usethedrywallanchors
includedinthepackageifneeded.
2
1
Mount the Camera
•Donotfacethecameratowardsanylightsources.
•Donotpointthecameratowardsaglasswindow.Or,itmayresultin
poorimagequalitybecauseofthewindowglarebyspotlights,
ambientlightsorstatuslights.
• Do not place the camera in a shaded area and point it towards a
well-litarea.Or,itmayresultinpoorimagequality.Toensurebestimage
quality,thelightingconditionforboththecameraandthecaptureobject
shallbethesame.
•Toensurebetterimagequality,it’srecommendedtocleanthelenswith
asoftclothfromtimetotime.
•Makesurethepowerportsarenotdirectlyexposedtowateror
moistureandnotblockedbydirtorotherelements.
•WithIPwaterproofratings,thecameracanworkproperlyunder
conditionslikerainandsnow.However,itdoesn'tmeanthecameracan
workunderwater.
• Do not install the camera at places where rain and snow can hit the lens
directly.
•Thecameramayworkinextremecoldconditionsaslowas-25°C.
Becausewhenitispoweredon,thecamerawillproduceheat.Youmay
poweronthecameraindoorsforafewminutesbeforeinstallingit
outdoors.
Installation Tips
English English7 8
VGAHDMIUSB
AUDIO
OUT
DC 48V
ON
2 4 6 8
1 3 5 7
OFF
LAN
eSATA
2
1
TF
Install the Camera
VGAHDMIUSB
AUDIO
OUT
DC 48V
ON
2 4 6 8
1 3 5 7
OFF
LAN
eSATA
2
1
TF
Hold and press on the camera top
and turn anticlockwise to separate
mountingplatefromthecamera.
Drill holes according to the
mounting hole template and
screw the mounting plate to the
mountingholesontheceiling.
NOTE: Usethedrywallanchors
includedinthepackageifneeded.
2
1
Mount the Camera
•Donotfacethecameratowardsanylightsources.
•Donotpointthecameratowardsaglasswindow.Or,itmayresultin
poorimagequalitybecauseofthewindowglarebyspotlights,
ambientlightsorstatuslights.
• Do not place the camera in a shaded area and point it towards a
well-litarea.Or,itmayresultinpoorimagequality.Toensurebestimage
quality,thelightingconditionforboththecameraandthecaptureobject
shallbethesame.
•Toensurebetterimagequality,it’srecommendedtocleanthelenswith
asoftclothfromtimetotime.
•Makesurethepowerportsarenotdirectlyexposedtowateror
moistureandnotblockedbydirtorotherelements.
•WithIPwaterproofratings,thecameracanworkproperlyunder
conditionslikerainandsnow.However,itdoesn'tmeanthecameracan
workunderwater.
• Do not install the camera at places where rain and snow can hit the lens
directly.
•Thecameramayworkinextremecoldconditionsaslowas-25°C.
Becausewhenitispoweredon,thecamerawillproduceheat.Youmay
poweronthecameraindoorsforafewminutesbeforeinstallingit
outdoors.
Installation Tips
English English9 10
Troubleshooting
Ifyourcameraisnotpoweringon,pleasetrythefollowingsolutions:
•Makesureyourcameraispoweredproperly.ThePoEcamerashould
bepoweredbyaPoEswitch/injector,theReolinkNVRora12Vpower
adapter.
•IfthecameraisconnectedtoaPoEdeviceaslistedabove,connectthe
cameratoanotherPoEportandseeifthecamerawillpoweron.
•TryagainwithanotherEthernetcable.
Ifthesewon’twork,contactReolinkSupport.
Ifthepicturefromthecameraisnotclear,pleasetrythefollowing
solutions:
•Checkthecameralensfordirt,dustorspiderwebs,pleasecleanthe
lenswithasoft,cleancloth.
•Pointthecameratoawell-litarea,thelightingconditionwillaectthe
picturequalityalot.
•Upgradethefirmwareofyourcameratothelatestversion.
•Restorethecameratofactorysettingsandcheckoutagain.
Camera is not Powering on
Picture is not Clear
VGAHDMIUSB
AUDIO
OUT
DC 48V
ON
2 4 6 8
1 3 5 7
OFF
LAN
eSATA
2
1
TF
VGAHDMIUSB
AUDIO
OUT
DC 48V
ON
2 4 6 8
1 3 5 7
OFF
LAN
eSATA
2
1
TF
Align the camera to the mounting plate and turn the camera clockwise
tolockittightly.Payattentionthatthesetwopointsshouldbealigned,
whichmeansthecamerahasbeenlockedcorrectly.
Oncethecameraisinstalled,you
mayrotatethecamerabody
manuallytoadjustthecamera’s
surveillanceangle.
NOTE: Runthecablethroughthecablenotchonthemountbase.
4
3
English English9 10
Troubleshooting
Ifyourcameraisnotpoweringon,pleasetrythefollowingsolutions:
•Makesureyourcameraispoweredproperly.ThePoEcamerashould
bepoweredbyaPoEswitch/injector,theReolinkNVRora12Vpower
adapter.
•IfthecameraisconnectedtoaPoEdeviceaslistedabove,connectthe
cameratoanotherPoEportandseeifthecamerawillpoweron.
•TryagainwithanotherEthernetcable.
Ifthesewon’twork,contactReolinkSupport.
Ifthepicturefromthecameraisnotclear,pleasetrythefollowing
solutions:
•Checkthecameralensfordirt,dustorspiderwebs,pleasecleanthe
lenswithasoft,cleancloth.
•Pointthecameratoawell-litarea,thelightingconditionwillaectthe
picturequalityalot.
•Upgradethefirmwareofyourcameratothelatestversion.
•Restorethecameratofactorysettingsandcheckoutagain.
Camera is not Powering on
Picture is not Clear
VGAHDMIUSB
AUDIO
OUT
DC 48V
ON
2 4 6 8
1 3 5 7
OFF
LAN
eSATA
2
1
TF
VGAHDMIUSB
AUDIO
OUT
DC 48V
ON
2 4 6 8
1 3 5 7
OFF
LAN
eSATA
2
1
TF
Align the camera to the mounting plate and turn the camera clockwise
tolockittightly.Payattentionthatthesetwopointsshouldbealigned,
whichmeansthecamerahasbeenlockedcorrectly.
Oncethecameraisinstalled,you
mayrotatethecamerabody
manuallytoadjustthecamera’s
surveillanceangle.
NOTE: Runthecablethroughthecablenotchonthemountbase.
4
3
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