Reolink Duo 4G User manual

Operational Instruction

Apply to: Reolink Duo 4G

@ReolinkTech https://reolink.com

Dec 2021

QSG1_A

58.03.005.0024

Technical Support

If you need any technical help, please visit our ocial support site and contact our

support team before returning the products, https://support.reolink.com.

Technische Unterstützung

Wenn Sie Hilfe brauchen, kontaktieren Sie bitte Reolink Support Team zuerst, bevor Sie

Ihre Bestellung zurücksenden. Meiste Fragen oder Probleme können von unserem Online

Support Center beantwortet und gelöst werden: https://support.reolink.com.

Support technique

Si vous avez besoin d’aide, veuillez contacter Reolink avant de retourner votre produit.

La plupart des questions peuvent être répondues via notre centre de support en ligne à

l’adresse https://support.reolink.com.

Supporto Tecnico

Se avete bisogno di aiuto, le chiediamo gentilmente di contattare Reolink prima di

restituire il prodotto.La maggior parte delle domande può essere risolta tramite il nostro

centro di assistenza online all’indirizzo https://support.reolink.com.

Soporte técnico

Si necesita ayuda, comuníquese con Reolink antes de devolver su producto. La mayoría

de las preguntas se pueden responder a través de nuestro centro de soporte en línea en

https://support.reolink.com.

REOLINK INNOVATION LIMITED

FLAT/RM 705 7/F FA YUEN COMMERCIAL BUILDING 75-77 FA YUEN STREET MONG KOK KL

HONG KONG

Product Ident GmbH

EU REP

UK REP APEX CE SPECIALISTS LIMITED

Hoferstasse 9B, 71636 Ludwigsburg, Germany

Email: prodsg@libelleconsulting.com

Addr.: 89 Princess Street, Manchester, M14HT, UK

Email: [email protected]

EN/DE/FR/IT/ES

English English1 2

What's in the Box 2

Camera Introduction 3

Set up the Camera 5

Charge the Camera 10

Install the Camera 12

Safety Instructions of Battery Usage 18

Troubleshooting 19

Speciﬁcations 20

NotiﬁcationofCompliance 20

What's in the Box

Pack of Screws

Camera StrapAntennas Mounting Plate

Surveillance

Sticker

Quick Start GuideUSB Cable Screwdriver

Mounting Hole

Template

Content

English English3 4

USB

Devices

Cloud

You haven't added any device. Please click

the"+"button in the top right corner to add

Camera Introduction

USB

Devices

Cloud

You haven't added any device. Please click

the"+"button in the top right corner to add

Mic

Daylight Sensor

Antennas

Speaker

Nano SIM Card Slot

Micro SD Card Slot

Reset Button

Power Switch

* Press the reset button with a

pin to restore factory settings.

*Removethecovertoﬁndtheresethole,

SIM card slot and SD card slot.

Lens

PIR Sensor

Infrared Lights

Spotlights

Mounting Bracket

Dierent states of the status LED:

Red Light: WiFi connection failed Blinking: Standby status

Blue Light: WiFi connection succeeded On: Working status

English English3 4

USB

Devices

Cloud

You haven't added any device. Please click

the"+"button in the top right corner to add

Camera Introduction

USB

Devices

Cloud

You haven't added any device. Please click

the"+"button in the top right corner to add

Mic

Daylight Sensor

Antennas

Speaker

Nano SIM Card Slot

Micro SD Card Slot

Reset Button

Power Switch

* Press the reset button with a

pin to restore factory settings.

*Removethecovertoﬁndtheresethole,

SIM card slot and SD card slot.

Lens

PIR Sensor

Infrared Lights

Spotlights

Mounting Bracket

Dierent states of the status LED:

Red Light: WiFi connection failed Blinking: Standby status

Blue Light: WiFi connection succeeded On: Working status

English English5 6

Set up the Camera

Activate SIM Card for the Camera

Insert the SIM Card

• Choose a Nano SIM card that supports WCDMA and FDD LTE.

•SomeSIMcardshaveaPINcode.YoumayuseyoursmartphonetodisablethePINﬁrst.

Remove the cover with

the screwdriver and then

open the rubber cover.

Insert a SIM-eject tool into the hole beside the SIM tray and push it in to pop open the tray.

PlacetheSIMcardintothetray,theninsertthetrayintothecameracompletely.

NOTE: Do not insert the IoT or M2M SIM into your smartphone.

English English5 6

Set up the Camera

Activate SIM Card for the Camera

Insert the SIM Card

• Choose a Nano SIM card that supports WCDMA and FDD LTE.

•SomeSIMcardshaveaPINcode.YoumayuseyoursmartphonetodisablethePINﬁrst.

Remove the cover with

the screwdriver and then

open the rubber cover.

Insert a SIM-eject tool into the hole beside the SIM tray and push it in to pop open the tray.

PlacetheSIMcardintothetray,theninsertthetrayintothecameracompletely.

NOTE: Do not insert the IoT or M2M SIM into your smartphone.

English English7 8

Set up the Camera on the PhoneRegister the SIM Card

Step 1 Scan to download the Reolink App from the App Store or Google Play store.

WiththeSIMcardinserted,

you can turn on the camera.

Wait a few seconds and a

red light will be on and solid

for a couple of seconds.

Then,itwillgoout.

AblueLEDwillashforafewseconds

and then go solid before going out.

You will hear a voice prompt “Network

connectionsucceeded”,whichmeansthe

camera has been successfully connected

to the network.

English English7 8

Set up the Camera on the PhoneRegister the SIM Card

Step 1 Scan to download the Reolink App from the App Store or Google Play store.

WiththeSIMcardinserted,

you can turn on the camera.

Wait a few seconds and a

red light will be on and solid

for a couple of seconds.

Then,itwillgoout.

AblueLEDwillashforafewseconds

and then go solid before going out.

You will hear a voice prompt “Network

connectionsucceeded”,whichmeansthe

camera has been successfully connected

to the network.

English English9 10

Step 2LaunchtheReolinkApp,clickthe“”buttoninthetoprightcornertoaddthecamera.

ScantheQRcodeonthedeviceandfollowtheonscreeninstructionstoﬁnishinitialsetup.

Step 1 Download and install the Reolink Client: Go to https://reolink.com > Support >

App&Client.

Step 2LaunchtheReolinkClient,clickthe“”button,inputtheUIDcodeofthecamerato

additandfollowtheonscreeninstructionstoﬁnishinitialsetup.

Set up the Camera on PC (Optional)

USB

Devices

Cloud

You haven't added any device. Please click

the"+"button in the top right corner to add

NOTE: You may also run into the following situations:

Voice Prompt

“SIM card cannot be

recognized”

“The SIM card is locked

with a PIN Please disable it”

“Not registered on

network. Please activate

your SIM cardand check

the signal strength”

“Network connection

failed”

“Data call failed. Please

conﬁrmyourcellulardata

plan is available or import

the APN settings”

Camera Status

Camera cannot recognize

this SIM card.

Your SIM card has a PIN.

Camera fails to register to

the operator network.

Camera fails to connect

to the server.

The SIM card has run out

of data or APN settings

are not correct.

Solutions

1. Check if the SIM card is facing

the reverse direction.

2. Check if the SIM card is not fully

inserted and insert it again.

Put the SIM card into your mobile

phone and disable the PIN.

1. Check whether your card is

activatedornot.Ifnot,

please call your operator

to activate the SIM card.

2. The signal is weak at the current

position. Please move the camera

to a location with better signal.

3. Check if you are using the

correct version of the camera.

The camera will be in Standby

mode and reconnect later.

1. Please check whether the

data plan for the SIM card

is still available.

2. Import the correct APN

settings to the camera.

English English9 10

Step 2LaunchtheReolinkApp,clickthe“”buttoninthetoprightcornertoaddthecamera.

ScantheQRcodeonthedeviceandfollowtheonscreeninstructionstoﬁnishinitialsetup.

Step 1 Download and install the Reolink Client: Go to https://reolink.com > Support >

App&Client.

Step 2LaunchtheReolinkClient,clickthe“”button,inputtheUIDcodeofthecamerato

additandfollowtheonscreeninstructionstoﬁnishinitialsetup.

Set up the Camera on PC (Optional)

USB

Devices

Cloud

You haven't added any device. Please click

the"+"button in the top right corner to add

NOTE: You may also run into the following situations:

Voice Prompt

“SIM card cannot be

recognized”

“The SIM card is locked

with a PIN Please disable it”

“Not registered on

network. Please activate

your SIM cardand check

the signal strength”

“Network connection

failed”

“Data call failed. Please

conﬁrmyourcellulardata

plan is available or import

the APN settings”

Camera Status

Camera cannot recognize

this SIM card.

Your SIM card has a PIN.

Camera fails to register to

the operator network.

Camera fails to connect

to the server.

The SIM card has run out

of data or APN settings

are not correct.

Solutions

1. Check if the SIM card is facing

the reverse direction.

2. Check if the SIM card is not fully

inserted and insert it again.

Put the SIM card into your mobile

phone and disable the PIN.

1. Check whether your card is

activatedornot.Ifnot,

please call your operator

to activate the SIM card.

2. The signal is weak at the current

position. Please move the camera

to a location with better signal.

3. Check if you are using the

correct version of the camera.

The camera will be in Standby

mode and reconnect later.

1. Please check whether the

data plan for the SIM card

is still available.

2. Import the correct APN

settings to the camera.

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