Quantum DXi6900 Quick start guide

6-68448-05

Quantum DXi6900 G2

with DXi 3.4.0 Software

Field Service Manual

Quantum DXi6900 G2 Field Service Manual ii

Quantum DXi6900 G2 Field Service Manual, 6-68448-05, January 2019, Product of USA.

Quantum Corporation provides this publication “as is” without warranty of any kind, either express or implied, including

but not limited to the implied warranties of merchantability or fitness for a particular purpose. Quantum Corporation

may revise this publication from time to time without notice.

Your right to copy this manual is limited by copyright law. Making copies or adaptations without prior written

authorization of Quantum Corporation is prohibited by law and constitutes a punishable violation of the law.

TRADEMARK STATEMENT

Artico, Be Certain (and the Q brackets design), DLT, DXi, DXi Accent, DXi V1000, DXi V2000, DXi V4000, FlexTier,

GoVault, Lattus, NDX, the Q logo, the Q Quantum logo, Q-Cloud, Quantum (and the Q brackets design), the Quantum

logo, Quantum Be Certain (and the Q brackets design), Quantum Vision, Scalar, StorageCare, StorNext,

SuperLoader, Symform, the Symform logo (and design), vmPRO, and Xcellis are either registered trademarks or

trademarks of Quantum Corporation and its affiliates in the United States and/or other countries. All other trademarks

are the property of their respective owners.

Products mentioned herein are for identification purposes only and may be registered trademarks or trademarks of their

respective companies. All other brand names or trademarks are the property of their respective owners.

Quantum specifications are subject to change.

Contents

Preface ix

Chapter 1: Basic Operations 1

Basic Operations Overview 1

Determining the DXi6900 Model 2

DXi6900 G2 Node 3

Node Front Panel Features and Indicators 3

Node Rear Panel Connectors 6

Node Hard Drive Carrier Indicators 9

Node 1 GbE Ethernet Port Indicators 11

Node 10 GbE Ethernet Port Indicators 11

Node 10 GBaseT Ethernet Port Indicators 12

Node Power Supply Indicators 13

DXi6900 G2 Array and Expansion Modules 14

DXi6900 G2 Array and Expansion Module Front Panel Features and Indicators 15

Array and Expansion Module Hard Drive Carrier Indicators 17

Array Module Rear Panel Indicators 17

Quantum DXi6900 G2 Field Service Manual iii

Quantum DXi6900 G2 Field Service Manual iv

Expansion Module Rear Panel Indicators 20

Turning On and Shutting Down the System 21

Turning On the DXi6900 G2 22

Turning Off the DXi6900 G2 23

Accessing Remote Management 23

Locating DXi6900 G2 Serial Numbers 25

Chapter 2: Service Menus 27

Service Menus Overview 27

Connecting to the DXi6900 G2 Node 28

DXi6900 G2 Passwords 28

Connecting to the System Node Using the Service Port 29

Connecting to the System Node Using the iDRAC Port 30

Connecting to the System Node Using the Serial Port 32

Connecting to the System Node Using Santricity 32

Accessing the DXi6900 G2 Service Menu 33

Hardware Configuration Menu 33

Serial Number Menu 39

Install Application Software Menu 41

More Tools Menu 41

Pick to Order (PTO) Menu 42

Gathering Collect Logs 42

Collect Log: Remote Management Console 43

Collect Log: Command Line 43

Collect Log: Syscli 43

Collect Log: Service Menu 44

Blockpool Verify and Blockpool Corruption Actions 45

Determining the Status of a Blockpool Verify 46

Running the Blockpool Verification Script 47

Quantum DXi6900 G2 Field Service Manual v

Detecting Blob Corruption 48

Repairing a Blocklet Corruption 48

Verifying the Repair of Blocklet Corruption 48

Verifying the Repair of BLOB Corruption 49

Configuring the Number of Allowed Sources and Replication Streams 50

Configuring the Source and Target Systems 51

Configuring the Number of OST Replication Streams 52

Configuring the Number of Traditional and OST Replication Streams 53

Configuring Tag Retention and Continuous Replication 53

Configuring the Tag Retention Period 54

Configuring Continuous Replication 54

Retrieving a Crash Dump File 54

Accessing the Crash Dump File 55

Using WinSCP to Compress and Transfer the Crash Dump File 56

Transferring the Crash Dump File 58

Chapter 3: FRU Removal and Replacement Procedures 61

Hot-Swappable Parts 62

Opening and Closing the Node 64

Opening the DXi6900 G2 Node 64

Closing the DXi6900 G2 Node 68

Inside the DXi6900 G2 Node 72

Replacing Node Hard Drives 73

Obtaining a Replacement Node Hard Drive 74

Replacing a Node Hard Drive 74

Replacing Node Power Supplies 78

Obtaining a Replacement Node Power Supply 78

Replacing a Node Power Supply 79

Replacing Node Cooling Fans 81

Quantum DXi6900 G2 Field Service Manual vi

Replacing Node Memory Modules 85

Obtaining a Replacement Node Memory Module 85

Replacing a Node Memory Module 85

Replacing Node CMOS Battery 90

Obtaining a Replacement Node CMOS Battery 90

Replacing a Node CMOS Battery 91

Replacing Node Expansion Cards 94

Identifying Expansion Card Locations 94

Obtaining a Replacement Expansion Card 97

Replacing an Expansion Card in Riser 1 98

Replacing an Expansion Card in Riser 2 or 3 101

Replacing the Node Integrated Storage Controller 106

Obtaining a Replacement Integrated Storage Controller 106

Replacing the Integrated Storage Controller 107

Replacing the Node Integrated Storage Controller Battery 114

Obtaining a Replacement Integrated Storage Controller Battery 114

Replacing the Integrated Storage Controller Battery 115

Replacing the Node Network Daughter Card 117

Obtaining a Replacement Network Daughter Card 117

Replacing the Network Daughter Card 118

Replacing a Node Processor and Heatsink 121

Obtaining a Replacement Processor and Heatsink 121

Replacing the Processor and Heatsink 122

Replacing the Node Hard Drive Backplane 128

Obtaining a Replacement Hard Drive Backplane 128

Replacing the Hard Drive Backplane 128

Replacing the Node System Board 131

Obtaining a Replacement System Board 131

Replacing the System Board 132

Quantum DXi6900 G2 Field Service Manual vii

Replacing the Node 138

Obtaining a Replacement Node 138

Replacing the Node 139

Replacing the Node Chassis 141

Obtaining a Replacement Node Chassis 141

Replacing the Node Chassis 141

Replacing Array or Expansion Module Hard Drives 146

Preparing to Replace the Array or Expansion Hard Drive 146

Identifying a Failed Array or Expansion Hard Drive 147

Identifying an Array or Expansion Module Hard Drive in a Non-Critical Fault (NCF) Status 151

Failing a Non-Critical Fault (NCF) or Optimal Hard Drive 153

Removing a Drive from an Array or Expansion Module 155

Installing a Replacement Drive in an Array or Expansion Module 156

Replacing Array or Expansion Module Power Supplies 157

Obtaining a Replacement Array or Expansion Power Supply 158

Replacing an Array or Expansion Power Supply 158

Replacing an Array Module Controller 161

Obtaining a Replacement Array Module Controller 161

Replacing an Array Module Controller 162

Replacing an Array Module BBU 165

Obtaining a Replacement Array Module BBU 165

Replacing an Array Module BBU 166

Replacing an Expansion Module ESM Canister 171

Obtaining a Replacement Expansion Module ESM Canister 171

Replacing an Expansion Module ESM Canister 172

Replacing an Array or Expansion Module 175

Obtaining a Replacement Array or Expansion Module Chassis 175

Replacing the Array or Expansion Module Chassis 176

Additional Removal and Replacement Procedures 179

Quantum DXi6900 G2 Field Service Manual viii

Removing and Installing the Cooling Fan Assembly 179

Removing and Installing the PCIe Card Holder 181

Removing and Installing the Cable Retention Bracket 182

Removing and Installing the Information Tag 184

DXi6900 G2 Replacement Cables 187

Chapter 4: BIOS Settings 188

Updating the DXi6900 G2 BIOS 188

Required DXi6900 G2 BIOS Settings 188

Chapter 5: Cabling Diagrams 194

DXi6900 G2 Cabling Diagrams 194

Preface

This manual introduces the Quantum DXi6900 G2 disk backup solution and discusses:

lSystem operations

lConfiguration

lWeb interface

lBasic troubleshooting

lService menus and FRU replacement

Audience

This manual is written for Quantum DXi6900 G2 field service engineers

Note: It is useful for the audience to have a basic understanding of UNIX® and backup/recovery

systems.

Quantum DXi6900 G2 Field Service Manual ix

Preface

Quantum DXi6900 G2 Field Service Manual x

Notational Conventions

This manual uses the following conventions:

Convention Example

User input is shown in bold monospace font. ./DARTinstall

Computer output and command line examples are shown in

monospace font.

./DARTinstall

User input variables are enclosed in angle brackets. http://<ip_address>/cgi-bin/stats

For UNIX and Linux commands, the command prompt is implied. ./DARTinstall

is the same as

# ./DARTinstall

File and directory names, menu commands, button names, and

window names are shown in bold font.

/data/upload

Menu names separated by arrows indicate a sequence of menus to

be navigated.

Utilities > Firmware

The following formats indicate important information:

Note: Note emphasizes important information related to the main topic.

Caution: Caution indicates potential hazards to equipment or data.

WARNING: Warning indicates potential hazards to personal safety.

lRight side of the system - Refers to the right side as you face the component being described.

lLeft side of the system - Refers to the left side as you face the component being described.

lData sizes are reported in base 10 (decimal) rather than base 210 (binary). For example:

10,995, 116,277,769 Bytes are reported as 11.0 TB (decimal/1000). In binary, this value is 10 TiB

(binary/1024).

Product Safety Statements

Quantum will not be held liable for damage arising from unauthorized use of the product. The user assumes

all risk in this aspect.

This unit is engineered and manufactured to meet all safety and regulatory requirements. Be aware that

improper use may result in bodily injury, damage to the equipment, or interference with other equipment.

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