Polycom VVX 411 Instruction manual
Flip Soluons Ltd t/a Flip Connect
T
he Malngs, Bridge Street, Hitchin,
H
erts, SG5 2DE
01462 417 147
0870 421 5411
support@flipconnect.co.uk
www.flipconnect.co.uk
Polycom VVX411
ECT
Better . Connected
TM
Flip Connect
Quick User Guide
FLIPCO ECT
Better . Connected
TM Polycom VVX411Endpoint
User Guide
Page 2 of 4 Flip Connect Hosted VoIP – Polycom VVX411Quick User Guide w ww.ipconnect.co.uk/support/userguides
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3
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9
1
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Voicemail / Ringer Indicator
Monitor
Display
Softkeys
5
6
7
8
Volume Bar
Dial Pad
Audio Buttons :
9
Toggle / Navigation Menu Buttons;
VoicemailHome Transfer Hold
Headset Mute Speaker
9
FLIPCO ECT
Better . Connected
TM Polycom VVX411Endpoint
User Guide
Page 3 of 4 Flip Connect Hosted VoIP – Polycom VVX411Quick User Guide www.ipconnect.co.uk/support/userguides
Phone Basics
Changing
ring tones
Setting the
ring volume
With the handset in its cradle, press the volume bar ( ) up to increase, down to
decrease, this will automaticly save.
Setting the
speaker volume
Press the speaker button ( )then press the volume bar ( ) up to increase,
down to decrease, this will automaticly save.
Setting the
earpiece volume
Lift the handset then press the volume bar ( ) up to increase, down to decrease,
this will automaticly save.
Call Control
Group pickup To answer a phone that is part of your group, lift the handset and press more > GrPickup
Place a call on
hold
To place a caller on hold press the hold button ( ).
To go back to caller press resume key
Transferring
Calls
While on a call press xfer button ( ) > dial number > once 2nd
call is answered press xfer button ( )again. If other caller does not answer press cancel
to go back to original caller
-+
-+
-+
To enable DND press the DND button and phone will display red phone icon in top right
hand corner ( ). To disable simply press DND again.
DND
Press home button ( ) > settings > basic > ring type > default >
pick ring tone and press select.
Missed Calls To check list of missed calls press the down arrow. This will then display all
missed calls to phone including DDI calls and hunt group calls.
To return to the ‘Home’ screen, press the home button ( ) twice.
FLIPCO ECT
Better . Connected
TM Polycom VVX411Endpoint
User Guide
Copyright © 2015 Flip Connect. All Rights Reserved. No part of this publication may be reproduced, transmitted,transcribed, stored in a
retrieval system, or translated into any language in any form or by any means without the written permission of Flip Connect.
Page 4 of 4 Flip Connect Hosted VoIP – Polycom VVX411Quick User Guide www.ipconnect.co.uk/support/userguides
Call Control cont.
Call Forwarding To forward calls press the forward softkey > select Always >
Enter number to forward to > press enable.
Call Conferencing
Ad-Hoc
Conferencing
With your rst caller connected, press the More softkey then the Confrnc softkey - this
will place the rst caller on hold. Dial the extension number or full CLI of the second
caller. To connect all calls, press the More softkey then the Confrnc softkey.
Voicemail
Voicemail
management
To access the portal, press the Voicemail button ( ), enter your mailbox password,
then option 1 to listen to the voice prompt for options.
Listening to your
voicemails
When you have a voicemail, the voicemail indication light will turn red, to listen to your
voicemails, press the Voicemail button ( ), enter your mailbox password
and press option 1.
Remote
voicemail
access
In order to access your voicemail from another phone;
Dial access number as provided by trainer _________________
> enter your extension number > enter password.
Further Support:
If you require further assistance our support pages have lots of ways to help you:
• There is an FAQs - click here - you can then ask questions and have them answered by community members.
• You can raise a support ticket here.
• Our User Guides, here you will nd PDFs and interactive video tutorials.
Alternatively you can ring the support helpline on 01462 417 147.
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