Polycom VVX 411 Instruction manual

Flip Soluons Ltd t/a Flip Connect

he Malngs, Bridge Street, Hitchin,

erts, SG5 2DE

01462 417 147

0870 421 5411

support@ﬂipconnect.co.uk

www.ﬂipconnect.co.uk

Polycom VVX411

ECT

Better . Connected

Flip Connect

Quick User Guide

FLIPCO ECT

Better . Connected

TM Polycom VVX411Endpoint

User Guide

Page 2 of 4 Flip Connect Hosted VoIP – Polycom VVX411Quick User Guide w ww.ipconnect.co.uk/support/userguides

Voicemail / Ringer Indicator

Monitor

Display

Softkeys

Volume Bar

Dial Pad

Audio Buttons :

Toggle / Navigation Menu Buttons;

VoicemailHome Transfer Hold

Headset Mute Speaker

FLIPCO ECT

Better . Connected

TM Polycom VVX411Endpoint

User Guide

Page 3 of 4 Flip Connect Hosted VoIP – Polycom VVX411Quick User Guide www.ipconnect.co.uk/support/userguides

Phone Basics

Changing

ring tones

Setting the

ring volume

With the handset in its cradle, press the volume bar ( ) up to increase, down to

decrease, this will automaticly save.

Setting the

speaker volume

Press the speaker button ( )then press the volume bar ( ) up to increase,

down to decrease, this will automaticly save.

Setting the

earpiece volume

Lift the handset then press the volume bar ( ) up to increase, down to decrease,

this will automaticly save.

Call Control

Group pickup To answer a phone that is part of your group, lift the handset and press more > GrPickup

Place a call on

hold

To place a caller on hold press the hold button ( ).

To go back to caller press resume key

Transferring

Calls

While on a call press xfer button ( ) > dial number > once 2nd

call is answered press xfer button ( )again. If other caller does not answer press cancel

to go back to original caller

To enable DND press the DND button and phone will display red phone icon in top right

hand corner ( ). To disable simply press DND again.

DND

Press home button ( ) > settings > basic > ring type > default >

pick ring tone and press select.

Missed Calls To check list of missed calls press the down arrow. This will then display all

missed calls to phone including DDI calls and hunt group calls.

To return to the ‘Home’ screen, press the home button ( ) twice.

FLIPCO ECT

Better . Connected

TM Polycom VVX411Endpoint

User Guide

retrieval system, or translated into any language in any form or by any means without the written permission of Flip Connect.

Page 4 of 4 Flip Connect Hosted VoIP – Polycom VVX411Quick User Guide www.ipconnect.co.uk/support/userguides

Call Control cont.

Call Forwarding To forward calls press the forward softkey > select Always >

Enter number to forward to > press enable.

Call Conferencing

Ad-Hoc

Conferencing

With your rst caller connected, press the More softkey then the Confrnc softkey - this

will place the rst caller on hold. Dial the extension number or full CLI of the second

caller. To connect all calls, press the More softkey then the Confrnc softkey.

Voicemail

management

To access the portal, press the Voicemail button ( ), enter your mailbox password,

then option 1 to listen to the voice prompt for options.

Listening to your

voicemails

When you have a voicemail, the voicemail indication light will turn red, to listen to your

voicemails, press the Voicemail button ( ), enter your mailbox password

and press option 1.

Remote

voicemail

access

In order to access your voicemail from another phone;

Dial access number as provided by trainer _________________

> enter your extension number > enter password.

Further Support:

If you require further assistance our support pages have lots of ways to help you:

• There is an FAQs - click here - you can then ask questions and have them answered by community members.

• You can raise a support ticket here.

• Our User Guides, here you will nd PDFs and interactive video tutorials.

Alternatively you can ring the support helpline on 01462 417 147.

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