Polycom VVX 500 User manual

Polycom® VVX® 500/501 and Polycom® VVX® 600

Business Media Phones

Quick Reference Guide

VVX® 500/501

VVX® 600

Note: Depending on your conﬁ guration, certain soft keys and features

may not appear on your phone.

Polycom® VVX® 500/501

and Polycom® VVX® 600

Quick Reference Guide

Entering data

Note: The following icons appear only when using certain options.

Bring up the onscreen keyboard

Backspace

To type with the dialpad, press a key repeatedly to cycle through

characters. To type other characters, press

Encoding

Mode

Lines View

Displays phone lines, favorites and soft keys.

Home View

Access, enable and disable phone functions.

PHONE VIEWS

Bring up the onscreen keyboard

Line keys

If phone is idle, tap a line key to dial out.

Soft keys

Select the function listed.

Available functions change if phone is idle, ringing or in-call.

Home button

Go to Home View. If on Home View, go Lines View or Calls

View (if you have one or more calls).

Menu navigation

Tap the touchscreen to highlight/select items. To scroll, touch and

swipe the screen. Tap

Back

to go to the previous screen.

Back to go to the previous screen.Back

Volume

Change ringer volume (when idle).

Change call volume (during a call).

NAVIGATION

Go to Home View. If on Home View, go Lines View or Calls

If phone is idle, tap a line key to dial out.

Backspace

Changing the ringtone

From Home View, select a line, tap

Settings

Basic

Ring Type,

and choose the desired ringtone.

To change a speciﬁ c contact’s ringtone, select the contact in the

Contact Directory, tap , choose the ring type and press

Save

Contact Directory, tap , choose the ring type and press

Page Indicator

VVX 500

Page Indicator

VVX 600

1 | Quick Reference Guide | Polycom® VVX® 500/501 and Polycom® VVX® 600 Business Media Phones

Touch and hold the page indicator or swipe the screen to display

more or fewer icons.

Note: Depending on your conﬁ guration, certain soft keys and features

may not appear on your phone.

Calls View

Indicates call status if you have more than one call.



Dark green:

Active call



Bright green:

Highlighted active call



Dark blue:

Incoming and held calls



Bright blue:

Highlighted incoming or held call

Tap a call to highlight it and use the soft keys to control the

highlighted call.

Active Call View

Replaces Calls View if your phone only has one call (and it is active.)

Incoming Call Window

Displays name and number of caller.

Active and

highlighted

Incoming

Held

New call

New call using speakerphone

New call using headset

New call (from Home View)

Enter the phone number and tap .

Call forward

Enable/disable (from Home View)

Do not disturb

Enable/disable (from Home View)

Directories

Display contacts/recent calls (from Home View)

Messages

Call voicemail (from Home View)

Call voicemail (from Lines View or Calls View)

Tap

Message Center

and press

Message Center and press Message Center

Connect

Settings

Open the settings menu

Soft keys



Mobile:

Transfer call from mobile to phone set (*11)



New Call:

Gives dial tone for ﬁ rst available line



Paging:

View and select Paging Groups



DND:

Toggle the do not disturb feature



GuestIn:

Enable hotelling guest

FUNCTIONS — IDLE

FUNCTIONS — RINGING

Answer

Answer with speakerphone

Answer with headset

Soft keys



Answer:

Answer a new call on speakerphone



Silence:

Ignore call (ringing continues on other devices)



New call:

Ignore call and place new call

New call using speakerphone

Enable/disable (from Home View)

Open the settings menu

Display contacts/recent calls (from Home View)

Call voicemail (from Home View)

Enable/disable (from Home View)

New call (from Home View)

Enter the phone number and tap .

Call voicemail (from Lines View or Calls View)

Answer with speakerphone

2 | Quick Reference Guide | Polycom® VVX® 500/501 and Polycom® VVX® 600 Business Media Phones

Note: Depending on your conﬁ guration, certain soft keys and features

may not appear on your phone.

FUNCTIONS — IN-CALL

Hold

Highlight the call and tap the

Hold

soft key. Tap the

Resume

soft

key to resume the call.

Mute

Mute/unmute your microphone

End call

End an active speakerphone call

End an active headset call

Transfer call

Tap the

Transfer

soft key and call the other party.

Transfer soft key and call the other party.Transfer

Tap

Transfer

again upon answer or ringback tone.

Transfer again upon answer or ringback tone.Transfer

3-way calling

Connect to the ﬁ rst party, tap the

Confrnc

soft key. Dial and connect

to second party, tap

Confrnc

again.

To start a conference with an active call and a held call, tap the Join

soft key.

From Lines View or Calls View:

Hold

: Hold all participants



End Call:

Remove yourself from conference (but keep other

participants connected)



Manage:

Manage each participant



Split:

End conference and hold all participants

Soft keys



Hold

: Place call on hold



End call:

End the active call



Transfer

: Start a call transfer



Confrnc:

Start a three-way call

From Home View, tap

New Call

Favorites

to view your list of favorite

contacts. To dial, tap the favorite contact.

View and dial a contact

From Home View, tap

Directories

. To dial, tap the contact and then

the contact’s phone number.

Adding or modifying a contact



Add contact:

Tap

, enter the contact’s information,

press

Save



Update info:

Select contact, tap

, update the contact,

press

Save



Delete contact:

Select contact, tap

and then

Yes

Tap

Directories

Recent Calls

(from Home View) or (from Lines

View or Calls View).

Add caller to your Contact Directory

Sort and order calls

Filter certain calls

Select a call record to call that person.

Press

Guest In

, then enter your phone number, phone

extension and voice portal passcode.

Press

Guest Out

to end hotelling.

Guest Out to end hotelling.Guest Out

End an active speakerphone call

Add caller to your Contact Directory

(from Home View) or (from Lines

Sort and order calls

Filter certain calls

FAVORITES

CONTACT DIRECTORY

VIEWING RECENT CALLS

HOTELLING GUEST

3 | Quick Reference Guide | Polycom® VVX® 500/501 and Polycom® VVX® 600 Business Media Phones

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