Polycom VVX410 User manual

Polycom VVX® 410 Business Media Phone

QUICK START GUIDE

Hosted PBX

COGECO BUSINESS | POLYCOM VVX®410 BUSINESS MEDIA PHONE

Table of

Contents Getting Started With Hosted PBX 3

Setting up Voice Mail Greetings From Your Phone 3

Phone Views 4

Home View 4

Lines View 4

Calls View 5

Entering Data 6

About Calls 6

Placing Calls 6

Answering Calls 6

Ending Calls 7

Holding Calls 7

Transferring Calls 7

Forwarding Calls 7

Placing Conference Calls 7

Viewing Recent Calls 7

Contact Directory 8

Listening to Voicemail 8

Muting the Microphone 8

Using Do Not Disturb 9

Adjusting Volume 9

Updating Ringtones 9

Auto Attendant Greetings 9

Transfer

Directories

Messages

Headset

Hold

Speaker phone

Mute

Volume phone

COGECO BUSINESS | POLYCOM VVX®410 BUSINESS MEDIA PHONE 3

Introduction

Seing up Voice

Mail Greetings

From Your Phone

Geing Started With Hosted PBX

Welcome to Cogeco's Hosted PBX Polycom VVX®410 Business Media Phone.

It's designed to streamline your business communications with easy-to-use

functions and a touchscreen that's simple to navigate. Below, we'll walk you

through all its features including setting up your voicemail, how to use the display

screen and making conference calls. We've also add helpful, time-saving tips

throughout this guide. Let's get started.

1. Dial feature code *98 or press

2. Enter a PIN of your choice (at least 6 digits)

3. Re-enter PIN to conﬁrm

4. Upon hearing the system voice prompt, record your name

5. Press #to conﬁrm

6. Setting up the Greetings

Choose one of the following options:

Press 1

to record a personal greeting. Follow

the voice prompts to complete the

recording.

Press 2

to select system generated greetings

that include your name. Greeting is

automatically created.

Press 3

to select system generated greetings

that include your phone number

Greeting is automatically created.

Press 4

to select system generated greetings

that include both your name and

telephone number. Greeting is

automatically created.

Press the pound key (#) to conﬁrm

After 3 unsuccessful attempts to log in, you will be locked out. Please contact

technical support at 1-855-440-5602. Accessing the Voice Portal from a remote

location is not offered.

VoIP 9-1-1 Service features may differ from traditional wireline 9-1-1

services. Visit cogeco.ca/911 for more information.

COGECO BUSINESS | POLYCOM VVX®410 BUSINESS MEDIA PHONE 4

For use with Polycom®UC Software 4.1.4 or later. For detailed information on how to use your phone,

see the Polycom VVX 400 and 410 Business Media Phone User Guide, available by navigating to your

phone’s Support page from Polycom Voice Support.

Phone Views

Your phone has three main Views: Home, Calls, and Lines view (the default).

You can access Home and Lines view at any time. If your phone has one or

more calls, you can also access Calls view.

For Home view from any menu, press . Press to alternate between

Home and Lines view.

Home View

Lines View

Home view displays icons you can select to access phone functions.

Lines view displays phone Lines, Favorites and soft keys.

You can use the right, left, up, and down arrow keys to display more icons.

Page Indicator

COGECO BUSINESS | POLYCOM VVX®410 BUSINESS MEDIA PHONE 5

Phone Line

Favorites

Soft Keys

If your phone is idle, you can press the Line key to access the Dialer.

TIP: In this guide,

soft keys are referred

to by their name only.

For example, to end

an active call, press

End Call.

Calls View

If your phone has one or more calls, you can access Calls view.

No. of Calls

Active

Held

Call color indicates status:

• Dark green—Active call

• Bright blue—Incoming call

• Dark blue—Held call

Use the up and down arrow keys to select a call (highlight it). The soft keys

control the highlighted call.

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Entering Data

About Calls

Placing Calls

Answering Calls

Use the dialpad keys to enter information. To backspace, press Backspace .

To type with the dialpad keys, press a key repeatedly to view the character

options and stop to select.

To type other characters, press Encoding or Mode. When using the dialpad

keys, use the 1, *, 0, and #keys.

Only one call can be active at one time. You can use the handset, speakerphone,

or headset for calls. During a call, you can change modes by picking up the

handset, or by pressing or . If you navigate away from your call(s), press

to see Active Call or Calls view again.

Pick up the handset, or press or . Enter the phone number, and press

Send. Or enter the phone number ﬁrst, then press Dial, pick up the handset,

or press or .

From Lines view

Press the phone Line key, enter

the phone number, and press Send.

From Home view

Select New Call using the left and

right arrow keys. Enter the phone

number, and press Send.

• To answer with the speakerphone,

press or tap Answer.

• To answer with the handset,

pick up the handset.

• To answer with a headset,

press .

• To answer a new call while on

an active call, press Answer.

The current call will be held.

TIP - Switching Between Lines and Calls View

When in Calls view, switch to Lines view by pressing More > Lines.

Switch back to Calls view by pressing More > Calls.

TIPS - Placing

Calls Quickly

Select a recent

call or Favorite, or

select a contact’s

phone number in the

Contact Directory.

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Ending Calls

Holding Calls

Transferring Calls

Forwarding Calls

Placing

Conference Calls

Viewing Recent

Calls

To end an active call, replace the

handset, press , or press .

Or, press End Call.

To end a held call, navigate to Calls

view and highlight the held call.

Press Resume, and press End Call.

From Calls view, press Hold or . Remember to highlight the call ﬁrst.

To resume a held call, press Resume or again.

From Calls view, press Transfer or and call the other party. When you hear

the ringback tone, or after you talk with the other party, press Transfer or

again. Press Blind to complete a transfer without waiting for the ringback tone.

To enable call forwarding, dial feature code *72 followed by the number you

want to forward your number to. To disable call forwarding, dial feature code *73.

Call the ﬁrst party, and after the call connects, press More, and select Confrnc.

Then, dial and connect with the second party and press Confrnc again.

From Lines or Calls view, you can:

• Press Hold to hold all participants.

• Press End Call to remove yourself from the call, but keep the other

participants connected.

• Press Split to end the conference and hold all participants.

From Lines view, do one of the following:

• Press , select Directories, and select Recent Calls to view your Recent

Calls list.

• Press the right arrow key to view the recent Placed Calls.

• Press the left arrow key to view the recent Received Calls.

TIMESAVER - Placing

Conference Calls

If you have an active

and held call, press

Join to set up a

conference.

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• Press the down arrow key to view the recent Missed Calls.

• Press the up arrow key to view Favorites.

From the Recent Calls list, press Sort to sort and order calls, press Type

to display only certain calls, or select a call record to call the person.

Contact Directory

Listening to

Voicemail

Muting the

Microphone

To select a contact from the

Contact Directory

press .

To view your Directory

Select Directories from Home

view. Press Contact Directory

on the Directory screen.

To add a contact