Polycom VVX 411 User manual

Jefferson City School District, Admin Polycom VVX411

and certain CenturyLink product names are the property of CenturyLink. All other

marks are the property of their respective owners.

What you will learn today …..

Getting Started

Dial Plan

Phone and Calling Features

Unified Communications

and certain CenturyLink product names are the property of CenturyLink. All other

marks are the property of their respective owners.

Phone Navigation

Message Waiting Indicator

Volume

Headset

Speaker

Mute

Home Key

Navigation Key

Line Keys

Transfer

Voicemail

Hold

Color Display

and certain CenturyLink product names are the property of CenturyLink. All other

marks are the property of their respective owners.

Dial Plan

When Calling… Dial…

JCSD Phones* 7-Digit Extension

Local 7-Digit Phone Number

Long Distance 10-Digit Phone Number

Toll-Free 10-Digit Phone Number

International 011 + Country Code + City Code + Number

Operator*659-3000

Information** 411

TTY 711

Emergency Services*** 911

*When dialing extensions or numbers

less than 10-digits, press # after the

number to make the call process faster

**Information may be restricted on

some phones, charges may apply

***Emergency Services are tied to the

service address of your phone

and certain CenturyLink product names are the property of CenturyLink. All other

marks are the property of their respective owners.

Soft Key Default Layout

•Callers

•Directory

•Retrieve

•More

On-Hook

•Callers

•End Call

•Retrieve

Off-Hook

•Hold

•End Call

•Transfer

•More

During a Call

Note: This is an example of available features.

Softkey options will vary based on features

selected by your administrator, and may not be

positioned exactly as seen in this training module.

and certain CenturyLink product names are the property of CenturyLink. All other

marks are the property of their respective owners.

Home Page

•Press the Home button to access

advanced features and settings

Home Page

•Missed Call Log

•Outbound Call Log

•Inbound Call Log

Directories

•Change ring tones

•Set ringing to silent

•Enable/Disable Call Forwarding

•Enable/Disable DND

Settings

and certain CenturyLink product names are the property of CenturyLink. All other

marks are the property of their respective owners.

Caller ID

•7-digit extension and Name on the phone

Internal Users

• Caller ID will be your office’s main

number and ‘the Directory listing

associated with that office’

External Calls

•Enter *67 followed by the phone number

you wish to dial

Blocking Caller ID

•Dial *66 to dial the last number dialed

Redial

and certain CenturyLink product names are the property of CenturyLink. All other

marks are the property of their respective owners.

Placing a Call on Hold

•To place a call on hold, press the Hold soft key or

hard key

•To retrieve the held call, press the Resume soft

key

Hold

•While on a call, if a second line is ringing, press

the Answer soft key

•This will automatically place your existing call on

hold

•You can toggle between active calls by pressing

Up/Down navigation key to make your selection,

then press the Resume soft key

Auto-Hold

and certain CenturyLink product names are the property of CenturyLink. All other

marks are the property of their respective owners.

Consultative Transfer

Note: You may need to press the More soft

key to find the Cancel soft key.

Caller ID: The party receiving the transfer

WILL see the caller ID of the person

transferring the call –NOT the Caller ID of the

calling party.

•While on a call, press the Transfer soft or hard

key

•If you want to transfer to an extension that you

have a Busy Lamp Field, or a Favorite built,

press the Lines Softkey, then press the button

corresponding to the destination, OR

•When you hear dial tone, enter the extension +#

or the 10-digit number +# that you wish to

Transfer to

•When the party answers, announce the call

•Press the Transfer soft key or hang up to

complete the transfer

Consultative Transfer

• If the party does not answer or doesn’t wish to

take the call, press the Cancel soft key.

•You will be returned to your caller

Cancel Transfer

and certain CenturyLink product names are the property of CenturyLink. All other

marks are the property of their respective owners.

Blind Transfer

•While on a call, hold down the Transfer soft

key or hard key

•While on he Transfer Type screen, press 2 on

your keypad to perform a Blind Transfer.

•Press the Select soft key.

•If you want to transfer to an extension that you

have a Busy Lamp Field, or Favorite built for,

press the Lines Softkey, then press the button

corresponding to the destination, OR

•When you hear dial tone, enter the

extension+# or the 10-digit number+# that you

wish to Transfer to

•The call will be transferred

Blind Transfer

•If you realize there is an error in your dialing,

before entering the last digit, you can press the

Cancel soft key

•You will return to the original caller

Cancel Transfer Note: To use Busy Lamp Fields or

Favorites, when transferring: Transfer,

Lines, then press the BLF or Favorite

to complete the transfer.

Also: You may have to press More to access some

keys such as Cancel.

Caller ID: The party receiving the transfer will see

the caller ID of the calling party.

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