Polycom 250 User manual

Unison Poly 250

User Guide

Poly 250 Diagram

Answering Calls

Making Calls

End Calls

Hold Call

Pull Call

Transfer Call

Retrieving Voicemail

Conference Calls

View Received/Missed/Placed Calls

Enable/Disable DND

Return to the Home Screen

2 Rogers Unison | Poly 250 | User Guide

Table of Contents

Rogers Unison | Poly 250 | User Guide

Poly 250 Diagram

Line

Buttons

Incoming

Call/

Voicemail

Indicator

Back,

Navigation,

Home

Headset

Speaker

Mute

Softkeys

Volume

Up/Down

Hold

Transfer

Answering Calls

›If you are not on a call you can; Pick up the handset,

press or , or press the softkey

›If you are on a call, press the softkey, the other

call will automatically go on hold

Making Calls

›If you are not on a call you can; Pick up the handset,

press or or select

›To place the call press the softkey

End Calls

›When on an active call you can pick up the handset,

press or or press the softkey

›**Any call that is on hold will ﬁrst need to be resumed

and then ended as per above.

4 Rogers Unison | Poly 250 | User Guide

Hold Call

›When on an active call press the hold button on the phone

or the softkey

›To resume the call press the hold button on the phone or

the softkey

Pull Call

›When not on a call OR when a current call is on hold,

press the softkey or dial *11

›The call will be pulled to the phone.

Transfer Call

›When on an active call press the or press the

softkey

›Enter the number to transfer to in the dialer screen (if you

are entering a 4 digit extension you will need to press the

softkey)

›Press the softkey immediately

to blind transfer

›Press the softkey once the line is picked

up to complete a warm transfer

Rogers Unison | Poly 250 | User Guide

Retrieving Voicemail

›You will know you have a voicemail as the voicemail

indicator (upper right corner) will blink when the phone is

not ringing. You will also get the number of voicemails in

your VM box on the lower right corner of your screen.

›There is no dedicated voicemail button on this phone

model. To access your voicemail box, please dial *98

Conference Calls

›When on an active call press the button on the phone

or the softkey

›Press the softkey (you may need to press the

softkey if you do not see it)

›Dial the number of the person you want to join the

conference. Once the other caller has answered,

press the softkey

›Repeat the process to add more people to the

conference… up to ﬁve additional

›If you have calls on hold or that come in and would like to

join them into the conference use the Navigation keys

to highlight the call and press the softkey

Rogers Unison | Poly 250 | User Guide

7 Rogers Unison | Poly 250 | User Guide

10 View Received/Missed/

Placed Calls

›From the home screen, using the navigation buttons

do the following to access call lists

›Down Key – Missed Calls

›Left Key – Received Calls

›Right Key – Placed Calls

›You can dial from the call log by selecting the entry using

the navigation pad and pressing the softkey

›You can view information about the call (Date, Time, Call

Duration, Name) by pressing the softkey

›You can sort the list by pressing the softkey

(Ascending/Descending, Name/Time)

›You can change the type of call displayed (All Calls,

Missed, Received and Outgoing) by pressing the

softkey

Enable/Disable DND

›Press the softkey (you may need to press the

softkey to see it)

›You will see your line keys change to

›Repeat the process to turn DND o

Return to the

Home Screen

›From any screen you can press the button to return to

the main/home screen

Rogers Unison | Poly 250 | User Guide

Table of contents

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