Polycom VVX 311 Operating and safety instructions

Jefferson City School District, Classroom Polycom VVX311

and certain CenturyLink product names are the property of CenturyLink. All other

marks are the property of their respective owners.

What you will learn today …..

Getting Started

Dial Plan

Phone and Calling Features

and certain CenturyLink product names are the property of CenturyLink. All other

marks are the property of their respective owners.

Phone Navigation

Message Waiting Indicator

Note: VVX300 pictured.

Appearance might vary slightly

depending on your phone model.

Volume

Headset/Speaker/Mute

Navigation Keys

Soft Keys

Transfer/Voicemail/Hold

Line Keys

Home

and certain CenturyLink product names are the property of CenturyLink. All other

marks are the property of their respective owners.

Dial Plan

When Calling… Dial…

JCSD Phones*7-Digit Extension

Local 7-Digit Phone Number

Long Distance 10-Digit Phone Number

Toll-Free 10-Digit Phone Number

International 011 + Country Code + City Code + Number

Operator*659-3000

Information** 411

TTY 711

Emergency Services*** 911

*When dialing extensions or numbers

less than 10-digits, press # after the

number to make the call process faster

**Information may be restricted on

some phones, charges may apply

***Emergency Services are tied to the

service address of your phone

and certain CenturyLink product names are the property of CenturyLink. All other

marks are the property of their respective owners.

Soft Key Default Layout

•Callers

On-Hook

•Callers

•End Call

•Retrieve

Off-Hook

•Hold

•End Call

•Transfer

•More

During a Call

Note: This is an example of available features.

Softkey options will vary based on features

selected by your administrator, and may not be

positioned exactly as seen in this training module.

and certain CenturyLink product names are the property of CenturyLink. All other

marks are the property of their respective owners.

Home Page

•Press the Home button to access

advanced features and settings

Home Page

•Missed Call Log

•Outbound Call Log

•Inbound Call Log

Directories

•Change ring tones

•Set ringing to silent

Settings

and certain CenturyLink product names are the property of CenturyLink. All other

marks are the property of their respective owners.

Caller ID

•7-digit extension and Name

Internal Users

• Caller ID will be your office’s main

number and ‘the Directory listing

associated with that office’

External Calls

•Enter *67 followed by the phone number

you wish to dial

Blocking Caller ID

•Dial *66 to dial the last number dialed

Redial

and certain CenturyLink product names are the property of CenturyLink. All other

marks are the property of their respective owners.

End Call Transfer More

Hold

Placing a Call on Hold

•To place a call on hold, press the Hold soft key or

hard key

•To retrieve the held call, press the Resume soft

key

Hold

•While on a call, if a second line is ringing, press

the Answer soft key

•This will automatically place your existing call on

hold

•You can toggle between active calls by pressing

Up/Down navigation key to make your selection,

then press the Resume soft key

Auto-Hold

and certain CenturyLink product names are the property of CenturyLink. All other

marks are the property of their respective owners.

Placing a Call on Hold

•To place a call on hold, press the Hold soft key or

hard key

•To retrieve the held call, press the Resume soft

key

Hold

•While on a call, if a second line is ringing, press

the Answer soft key

•This will automatically place your existing call on

hold

•You can toggle between active calls by pressing

Up/Down navigation key to make your selection,

then press the Resume soft key

Auto-Hold

and certain CenturyLink product names are the property of CenturyLink. All other

marks are the property of their respective owners.

End Call Transfer More

Hold

Transfer

•Consultative Transfer Press the Transfer

hard or soft key.

•Enter the extension +# or the 10 digit number

+# that you want to Transfer to.

•You can privately announce the caller to the

receiving party, then press Transfer again to

complete

•Blind Transfer Press and hold down the

Transfer hard or soft key.

•Press 2 on the keypad for Blind Transfer and

press the Select soft key.

•Enter the extension +# or the 10 digit number

+# that you want to Transfer to. Your Blind

Transfer is complete.

•Enter the extension +# or the 10-digit number

+# that you wish to Transfer to

Transfer:

Blind and Consultative

•Before entering the final digit you can press the

Cancel soft key

•You will return to the original caller

Cancel Transfer Note: You may have to press More to access

some keys such as Cancel.

Caller ID: The party receiving the transfer will see

the caller ID of the external calling party.

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