Polycom CX600 User manual

Set Up LyncTM Phone & PINs

Polycom CX600 IP Phone

Loyola University Maryland – Technology Training Center x5600 training@loyola.edu 1

Phone and Personal Identification Number (PIN) Set-Up

This guide provides instructions for setting up the Polycom CX600 phone and for creating the PINs you will

need to use the phone. The phone will only need to be set up one time. Technology Services will be

assisting with the set-up, so this guide provides information that you may not need, unless you are setting

up your own phone. You will, however, be required to create Personal Identification Numbers (PINs) in

order to fully utilize all features of the phone. This guide will show you how to create or change the

following PINs:

•Unlock PIN (to prevent unauthorized use and access to your information)

oThe Unlock PIN is created during set-up. Refer to Set Up the Phone section (below)

oTo change the Unlock PIN, refer to Set Up/Change PINs section (below)

•Voice Mail PIN (to access voice mail)

oRefer to Set Up/Change PINs section (below)

For instructions on how to use the phone after the phone and PINs are set up, please refer to the Lync

Phone User Guide.

Set Up LyncTM Phone & PINs

Polycom CX600 IP Phone

Loyola University Maryland – Technology Training Center x5600 training@loyola.edu 2

Set Up the Phone

The following instructions will help you set up the Polycom CX600 phone and allow your phone to work in

conjunction with Lync on your computer. Once complete, you will be able to access voice mails, detailed

call logs, Outlook calendar information, and join conference calls directly from your phone.

The LCD screen on the CX600 phone also provides the user with step-by-step instructions. It automatically

detects the Lync 2010 client and which cables are connected. The following section will detail these steps.

To begin set-up, Technology Services will connect the power and two network cables as follows:

a. Your existing network cable from LAN port on phone to network wall jack

b. One new network cable from PC port on phone to network port on computer

c. The power must be connected or you will be unable to use the phone or computer.

If not already connected, you should also be provided with a USB cable in order to integrate the

phone with the computer.

1. Once the phone is connected to a power source, the LCD

screen will display set-up instructions. If the USB cable is not

connected to the phone, it will prompt you to use a computer

for simpler set up. Press the Left Select Key for Yes.

2. You will be prompted to sign on to Lync on your computer.

Set Up LyncTM Phone & PINs

Polycom CX600 IP Phone

Loyola University Maryland – Technology Training Center x5600 training@loyola.edu 3

3. On the computer, the Lync pop-up window will appear,

prompting you to enter your AD logon information. Your

user name will auto-populate. Enter your password, then

click OK.

If this fails, enter your email address in the user name

field (in place of AD\username).

4. Connect the USB cable from the USB port on the phone to a USB port on the computer.

5. Next, you should see the “Signing in…” screen. The sign-in process

may take 2-3 minutes.

6. Enter a 4-digit phone unlock PIN. Then press the Left Select Key for

Next.

7. Re-enter the new PIN. Then press the Left Select Key for Done.

Set Up LyncTM Phone & PINs

Polycom CX600 IP Phone

Loyola University Maryland – Technology Training Center x5600 training@loyola.edu 4

8. Customize settings on your phone by pressing the Left Select Key

for Next.

9. Select Time Zone using the Up & Down Arrow Keys , then press

the Left Select Key for Next.

10. Select the Date Format you prefer using the Up & Down Arrow

Keys , then press the Left Select Key for Next.

11. Select the Time Format you prefer using the Up & Down Arrow Keys

, then press the Left Select Key for Next.

Set Up LyncTM Phone & PINs

Polycom CX600 IP Phone

Loyola University Maryland – Technology Training Center x5600 training@loyola.edu 5

12. Select preferred Ring Tone using the Up & Down Arrow Keys .

Press the Right Select Key for Play to hear the ringtone. Press the

Left Select Key for Next when done.

13. Press the Left Select Key for Done to begin using your phone (or select

Settings to further customize your phone).

Set Up LyncTM Phone & PINs

Polycom CX600 IP Phone

Loyola University Maryland – Technology Training Center x5600 training@loyola.edu 6

Set Up/Change PINs

This section will show you how to create or change the following PINs:

•Unlock PIN (to prevent unauthorized use and access to your information)

•Voice Mail PIN (for access to voice mail)

If you forget either PIN, please call the Help Desk at x5555 to reset it.

Unlock PIN

1. Set Up Unlock PIN

The Unlock PIN is created during the Phone Set Up process. Please refer to the Set Up the Phone

section above to create this PIN.

2. Change Unlock PIN

From the Home Screen, press the Menu Key, then using the Up & Down Arrow Keys , press

Settings then the Left Select Key for Select. Using the Up & Down Arrow Keys, press Phone-Unlock

PIN, then the Left Select Key for Select.

Voice Mail PIN

1. Set Up Voice Mail PIN

Before you can use voice mail, you will need to establish a Voice Mail PIN. To do this, you will need to

refer to the email you received from Unified Messaging (see example below). Once you have found

the email, please note the temporary PIN provided in the email and do the following:

a. Dial x4500 and enter the temporary PIN you received in an email from Unified Messaging.

b. You will be prompted to reset your password.

2. Change Voice Mail PIN

To change your voice mail PIN:

a. Dial x4500 and when prompted, enter your current voice mail PIN followed by #.

b. Say “Personal Options.”

c. Press 3, enter the new PIN followed by #.

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