Polycom SoundPoint IP 331 User manual

Polycom IP 331

User Guide

Phone overview

Basic telephony features

•How to place a call

•How to answer a call

•How to terminate a call

•How to redial a number

•How to mute a call

•How to set a call on hold

•How to transfer a call

Advanced telephony features

•How to make conference calls

•How to answer a call while you’re on

the line

•How to switch between active calls

Phone preferences

•How to change the ring tone

•How to change the language

•How to change the volume

Voicemail & Call history

•How to listen to your voicemail

•How to consult the Call history

•How to clear the Call history

Contacts management

•How to add a contact

•How to assign a Speed Dial to a contact

•How to call one of your Speed Dial

•How to edit a contact

•How to delete a contact

•How to search a contact

•Corporate Directory

Various

•Idle display

•How to reboot your phone

•How to reset your phone

Content

1 : Message waiting indicator

2 : Line Icons

3 : Soft keys

4 : Line indicators

5 : Line keys

6 : Hold

7 : Headset

8 : Speakerphone

9 : Hands-free Microphone

10 : Volume keys

11 : Microphone Mute

12 : Dial pad

13 : Feature keys

14 : Display control keys

15 : Speaker

16 : Hookswitch

17 : Graphic display

Polycom IP 331: Phone overview

•How to place a call ?

•Using the handset:

1. Type the number on keypad

2. Press the Dial button (13)

3. Pick-up the handset

•Using the speaker:

1. Type the number on keypad

2. Press the Speaker button

3. Press the Dial button (13)

1. Pick-up the handset

2. Type the number

3. Push the Dial button (13)

1. Press the Speaker button

2. Type the number

3. Push the Dial button (13)

Note :

You must add a « 0 » before any external number

Emergency numbers can be dialed without any preceeding « 0 » (100, 110,…)

To redial your last number : click twice the button « DIAL »

Basic telephony features

•How to answer a call ?

•Using the handset:

1. Pick-up the handset

•Using the speaker:

1. Press the Speaker button (8)

2. Press Line 1 (4) opposite the

incoming call

3. Press the Answer softkey *

Note :

These steps apply when the called party

is NOT in another call

•How to end a call ?

•Press the End call softkey

•Replace the handset

•Press the handsfree button (8)

if in handsfree speakerphone

mode

•How to redial a call ?

•To redial last number:

press twice Dial

*A softkey is a phone “button” which has a different function depending on the phone’s state

Basic telephony features (2)

•How to mute a call ?

•Press the “Mute” button (11)

The microphone is muted (with

the handset and in handsfree

state)

•How to set a call on hold ?

•Press the “Hold” button (6)

Music is played to the caller.

Basic telephony features (3)

•How to transfer a call ?

Basic telephony features (4)

Blind transfer (1)

You transfer the call without

speaking to the third person

and you “forget” the call

Warm / Attended transfer (2)

You first speak to the third

person before transferring the

call.

2 options

•How to do a warm / attended transfer ?

Press the Trans softkey during call

The active call is set on hold

Enter extension to transfer to

Press the Dial button (13)

What the 3rd party sees :

•when to talk to him/her : 3rd party sees your extension

•when you have transferred the call : 3rd party sees initial caller ID *

Basic telephony features (5)

* Feature availibility dependent on configuration

•How to do a blind transfer ?

Basic telephony features (6)

What the 3rd party sees : initial caller ID

Press the Trans softkey during call

The active call is set on hold

Press the Blind softkey

Enter extension to transfer to

Press the Dial button (13)

•How to make conference calls with 3 people ?

Advanced telephony features

•Initiate a 3-party conference call directly via your

phone.

1. Call the first person

2. During the call, press the Conf softkey

The current call is now on hold

3. Enter the number of the third person

4. Press the Dial button (13)

5. When 3rd person answers press again the Conf

softkey

•To leave the conference, press the End Call softkey.

The other participants remain connected.

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