Polycom Soundpoint IP550 User manual
Polycom Soundpoint IP550 Phone
Clear Missed Calls List
1. Press Menu.
2. Select Features.
3. Scroll to Call Lists.
4. Press √to select.
5. Scroll to Clear…and select.
6. Scroll to Missed Calls or
Received Calls, and select.
7. Confirm Delete.
Display changes
based on what you
are doing.
It’s NOT a touch
screen, so push the
soft key under the
word to select.
Message Light
Soft keysSpeaker
Hold Button
Transfer Button
These buttons can be
programmed to be
other lines you answer,
or speed dial.
Volume for ringer and phone
Mute
Headset Button
Headset plugs in under phone.
Speakerphone Button
Microphone is under phone
so sound bounces up & in.
Set Your Ring Tone
1. Press the Menu button.
2. Scroll to Settings. Press to select.
If you have multi-line, Press Line 1 or Line 2.
3. Scroll to Basic. Press to select.
4. Scroll to Ring Type. Press to select.
5. Scroll through Ring Types. To play, press Play.
6. When you find the one you want as your default
ring, press Select.
7. Press the Menu button to exit.
To pick up someone else’s phone
Dial *88 plus their 4 digit number.
Resuming a Held Call from List
Press or to
select the call you want,
and
press Resume soft key.
Multiple Calls on Hold
You can receive multiple calls on the same phone
number.
While on the 1st call, if a 2nd call comes in, you will
hear a Call Waiting tone.
Put the 1st call on hold to answer the next call.
Put Calls on Hold
Press the Hold button.
Resume Held Call
Press Resume soft key or press Hold again.
To Forward Your Phone
If your phone is set to hunt for another line, press
Do Not Disturb. Your calls will go directly to the next
number.
If you don’t have hunting, use the Web User Panel.
Disable Call Forwarding
Press Do Not Disturb again,
or use the Web User Panel.
Transfer a Call
1. Press Trans soft key. This places the caller on hold.
2. Enter other number (the one you want to transfer the
!
call to).
If you don’t need to talk to the other person,
• Press Trans again or hang up.
If you want to talk to the other person,
• Stay on the line and talk to them (your caller is on
Hold and will only hear music).
• Then press Trans when you are ready to transfer
the call.
If they don’t want the transferred call
• Press Cancel or Resume.
• You now have the call back.
If you mis-dial
You can cancel the transfer by pressing Cancel, and start
again
!
To put the caller into their voicemail:
Dial the transfer # and let it ring to voice mail.
OR
Put them on hold and
using the HUD software,
drag the call to the
voice mail icon for
that person.
I can drag from
anywhere in my
name to Dan’s
voice mail icon to
put the caller into
Dan’s voice mail.
Enter contacts in Directory
1. Press Menu.
2. Press to select Features.
3. Press to select Contact Directory.
4. Press More soft key.
5. Press Add soft key.
6. Enter first name. Press to go to
next field.
7. Enter last name. Press
8. Enter phone number.
9. Speed Dial number is assigned.
10. Press Save.
Set a Distinctive Ring for a Contact
1. Press the Dir soft key.
2. Scroll through list to find the contact.
3. Press to select it.
4. Press Edit soft key.
5. Press down arrow until the Ring Type field is
displayed.
6. Press to edit the Ring Type.
7. Enter the number for the Ring Type.
You can see the ring types by doing the process at
the left on how to Set Your Ring Tone.
To remove the existing value, first press LEFT
ARROW.
8. Press OK to accept or Cancel to cancel selection.
10. Press LEFT ARROW repeatedly to get back to
home screen.
Permanently Select Headset
1. Press Menu.
2. Scroll to Settings and press .
3. Press to select Basic.
4. Press to select Preferences.
4. Scroll to Headset and press .
5. Press to select Headset Memory.
6. Scroll to Enabled and press .
7. Press Menu to return.
8. Press twice to activate Headset Memory.
To turn off Headset Memory Mode:
Repeat above, and select Disabled at step 6.
Teleconferences (Conference Calls)
You can call two other people from your phone.
For more participants, set up a teleconference by
We have one toll-free number that we can schedule
for you. We will provide the phone number and PIN
for your event.
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