Polycom Soundpoint IP550 User manual

Polycom Soundpoint IP550 Phone

Clear Missed Calls List

1. Press Menu.

2. Select Features.

3. Scroll to Call Lists.

4. Press √to select.

5. Scroll to Clear…and select.

6. Scroll to Missed Calls or

Received Calls, and select.

7. Confirm Delete.

Display changes

based on what you

are doing.

It’s NOT a touch

screen, so push the

soft key under the

word to select.

Message Light

Soft keysSpeaker

Hold Button

Transfer Button

These buttons can be

programmed to be

other lines you answer,

or speed dial.

Volume for ringer and phone

Mute

Headset Button

Headset plugs in under phone.

Speakerphone Button

Microphone is under phone

so sound bounces up & in.

SCOE I.T. • 524-8324 • [email protected] Page 1of 4 Revised 9/11/12

Set Your Ring Tone

1. Press the Menu button.

2. Scroll to Settings. Press to select.

If you have multi-line, Press Line 1 or Line 2.

3. Scroll to Basic. Press to select.

4. Scroll to Ring Type. Press to select.

5. Scroll through Ring Types. To play, press Play.

6. When you find the one you want as your default

ring, press Select.

7. Press the Menu button to exit.

To pick up someone else’s phone

Dial *88 plus their 4 digit number.

Resuming a Held Call from List

Press or to

select the call you want,

and

press Resume soft key.

Multiple Calls on Hold

You can receive multiple calls on the same phone

number.

While on the 1st call, if a 2nd call comes in, you will

hear a Call Waiting tone.

Put the 1st call on hold to answer the next call.

Put Calls on Hold

Press the Hold button.

Resume Held Call

Press Resume soft key or press Hold again.

To Forward Your Phone

If your phone is set to hunt for another line, press

Do Not Disturb. Your calls will go directly to the next

number.

If you don’t have hunting, use the Web User Panel.

Disable Call Forwarding

Press Do Not Disturb again,

or use the Web User Panel.

SCOE I.T. • 524-8324 • [email protected] Page 2of 4 Revised 9/11/12

Transfer a Call

1. Press Trans soft key. This places the caller on hold.

2. Enter other number (the one you want to transfer the

call to).

If you don’t need to talk to the other person,

• Press Trans again or hang up.

If you want to talk to the other person,

• Stay on the line and talk to them (your caller is on

Hold and will only hear music).

• Then press Trans when you are ready to transfer

the call.

If they don’t want the transferred call

• Press Cancel or Resume.

• You now have the call back.

If you mis-dial

You can cancel the transfer by pressing Cancel, and start

again

To put the caller into their voicemail:

Dial the transfer # and let it ring to voice mail.

Put them on hold and

using the HUD software,

drag the call to the

voice mail icon for

that person.

I can drag from

anywhere in my

name to Dan’s

voice mail icon to

put the caller into

Dan’s voice mail.

SCOE I.T. • 524-8324 • [email protected] Page 3of 4 Revised 9/11/12

Enter contacts in Directory

1. Press Menu.

2. Press to select Features.

3. Press to select Contact Directory.

4. Press More soft key.

5. Press Add soft key.

6. Enter first name. Press to go to

next field.

7. Enter last name. Press

8. Enter phone number.

9. Speed Dial number is assigned.

10. Press Save.

Set a Distinctive Ring for a Contact

1. Press the Dir soft key.

2. Scroll through list to find the contact.

3. Press to select it.

4. Press Edit soft key.

5. Press down arrow until the Ring Type field is

displayed.

6. Press to edit the Ring Type.

7. Enter the number for the Ring Type.

You can see the ring types by doing the process at

the left on how to Set Your Ring Tone.

To remove the existing value, first press LEFT

ARROW.

8. Press OK to accept or Cancel to cancel selection.

10. Press LEFT ARROW repeatedly to get back to

home screen.

Permanently Select Headset

1. Press Menu.

2. Scroll to Settings and press .

3. Press to select Basic.

4. Press to select Preferences.

4. Scroll to Headset and press .

5. Press to select Headset Memory.

6. Scroll to Enabled and press .

7. Press Menu to return.

8. Press twice to activate Headset Memory.

To turn off Headset Memory Mode:

Repeat above, and select Disabled at step 6.

Teleconferences (Conference Calls)

You can call two other people from your phone.

For more participants, set up a teleconference by

emailing [email protected].

We have one toll-free number that we can schedule

for you. We will provide the phone number and PIN

for your event.

SCOE I.T. • 524-8324 • [email protected] Page 4of 4 Revised 9/11/12

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