Polycom VVX 300 Installation guide

Phone training

•Overview of Phone Functionality

•Screens View

•Placing & Receiving Calls

•Recent, Placed & Missed Calls

•Consultative Transferring / Blind Transferring

•Conference Calls

•Call Forwarding

•Voicemail

•Web Portal

Logging in

Customer Platform Credentials (Web Portal)

As part of your voice service you now have access to the Access’ Voice Portal which contains all of your voice

related information. We encourage you to log into the portal today and change your password.

The portal is located at:

Individual Log In: phone.myaccess.ca

Phone number:

Default Password:

BG Administrator Log In: phone.myaccess.ca/bg

The BG Administrators log in will allow you to view all lines in the

Business Group and make changes to certain settings.

Username BG Admin:

Default Password:

Log In & Passwords:

Voicemail PIN: 5811013

Web Portal Default Password: access!xxxx (Last 4 numbers of account number)

Hunt Group Voicemail User Name: xxxxxxxxxx

Auto Attendant Phone Number: 306xxxxxxx (if applicable)

Voicemail Setup & Retrieval

To enter the Access Voicemail Center:

Option 1: To retrieve voicemail from your Polycom Handset:

•Press the Voicemail Icon of dial *98

•Message Center, press select at the bottom of the screen.

•Enter the PIN Number:

•Follow the prompts

Option 2: To retrieve voicemail remotely:

•Dial 306-559-6245

•Enter the PIN Number

•Follow the prompts

Option 3 - Setting up or retrieving an alternate voicemail from your Polycom Device - To retrieve voicemail or

to record your Auto Attendant:

•Press the Voicemail Icon or dial *98

•Message Center, press select at the bottom of the screen.

•Enter *, (this will bypass the original voicemail account registered to the phone you are calling from.)

•Enter Anchor Number

•Enter the PIN Number:

Hunt Group Voicemail Setup & Retrieval

Press the Button labeled Reception Voicemail

Press *, then the PIN. (Account Number)

Listen to the Prompts.

EATT Recording

Enter the Access Voicemail Center:

Option 1

To record your Auto Attendant from your Polycom Handset

•Press the Voicemail Icon or *98

•Message Center, press select at the bottom of the screen.

•Enter *, (this will bypass the original voicemail account registered to the phone you are calling from.)

•Enter Anchor Number

•Enter the PIN Number

•Follow the Prompts

Option 2

To retrieve voicemail remotely

•Dial 306xxx6245

•Enter Anchor Number

•Enter the PIN Number

•Follow the prompts

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