Polycom SoundPoint 650 User manual

Quick Start Guide: Polycom 650® SoundPoint® IP

Phone

Navigation

Scroll

Navigate menu -

ele

Contact Directory

Contacts can be added from Call Lists. Refer to the Call History section for more information.

Add a Contact

Press

Select Contact Directory.

Press the More soft key, and then the Add soft key to enter a contact.

Enter the first and/or last name using the dial pad. Press the 1/A/a soft key to select between

numeric and upper /lower case alphanumeric modes.

Enter the contact’s phone number.

Change the Speed Dial Index. This is the digit that is configured as the Speed Dial number associated

with this contact.

Modify the remainder of the fields (e.g., Ring Type, Divert Contact, Auto Reject, and Auto Divert), if

applicable.

Press the Save soft key to confirm, or the Cancel soft key to cancel the changes.

Press

or the Exit soft key to return to the idle display.

Search for a Contact

Press

Select Contact Directory.

Press the More soft key, and then the Search soft key.

Enter the first few characters of the contact’s first or last name using the dial pad.

Press the Search soft key to search for contacts.

Quick Start Guide: Polycom 650 SoundPoint IP Phone

Edit a Contact

Search for contact (see above).

Press the Edit soft key and make the necessary changes.

Press

to end data entry.

Press the

Yes

soft key to accept your changes, and then press

twice to return to the idle

screen.

Speed Dial

Speed dial contacts are created when adding contacts to the Contact Directory.

Press the corresponding

Line

key to dial a speed dial contact using the assigned speed dial index from

1 – 99.

Enter the assigned index.

Press the Dial soft key.

Call History

Press

from the idle screen.

Press

Call Lists > Missed

Received

, or

Placed Calls

•

Press the Edit soft key to amend the contact number.

•

Press the Dial soft key to place the call.

•

Press the More soft key:

o Press the Info soft key to view detailed call information.

o Press the Save soft key to store the contact to the Contact Directory.

o Press the Clear soft key to delete the call from the list.

o Press the More and Exit soft keys to return to the idle screen.

Quick Start Guide: Polycom 650 SoundPoint IP Phone

Call Functions

Place Calls

Handset

Pick up the handset and dial the number. Or, dial the number first and then pick up the handset.

Hands-Free Speakerphone

With the handset on-hook, press

, an assigned line key, or the NewCall soft key.

Enter or dial the number.

Press

, Send, or the Line key.

Headset

With the headset connected, press

, an assigned line key, or the NewCall soft key.

-OR-

Dial the number and press

Redial

Press

to call the most recently dialed number.

Answer Calls

•

Handset - pick up the handset.

•

Speakerphone

- press

, the Line key, or the Answer soft key.

•

Headset

- press

Note: Press the Reject soft key to deny an incoming call.

End Calls

•

Press the End Call soft key.

•

Press

, or hang up the handset depending on the call mode.

Call Hold/Resume

Press

during a call.

Press

again, the Resume soft key, or the Line key to resume the call.

Quick Start Guide: Polycom 650 SoundPoint IP Phone

Transfer Calls

Consulted Transfer

Press the Trnsfer soft key during a call. The active call is placed on hold.

Dial the party to whom you wish to transfer the call.

After speaking with the second party, press the Trnsfer soft key to complete the transfer.

Blind Transfer

Press the Trnsfer soft key during a call.

Press the Blind soft key.

Enter the extension of the number to which you want to transfer.

Transfer to Voice Mail

Press the Trnsfer soft key during a call.

Enter *55.

At the prompt, enter the extension of the party to which you want to transfer and press the # key.

Note: Press the Cancel soft key to cancel transfer and resume the call.

Forward Calls

You can configure this feature on the My Phone dashboard. Refer to the Call Forwarding User Guide for more

information. Call Forwarding is not available on shared lines.

Enable

Press

Select Features > Forward.

Select a Forwarding Type: Always, No Answer, or Busy.

For No Answer, select the number of rings before forwarding.

Enter the number to which calls should be forwarded.

Press the Enable soft key to confirm Call Forwarding. A moving arrow icon appears for that line.

Disable

Press

Select Features > Forward.

Select Disable.

Quick Start Guide: Polycom 650 SoundPoint IP Phone

Adjust Call Volume

•

Press

to adjust the call volume of the active call.

•

Press

while in idle mode to adjust the ring volume.

Note

: To conform to regulatory requirements, handset and headset volume returns to a preset level after

each call, but the configuration can be changed by your system administrator. Hands-free volume

settings are maintained across calls.

Mute

Press

during a call so other parties cannot hear you.

Press

again to disable Mute. This applies to calls using the handset, headset, and speakerphone.

Feature Access Codes

In addition to managing your phone features from your phone and My Phone dashboard, you can also use

Feature Access Codes. Refer to the Feature Access Codes Reference Guide for a list of codes.

Conference Calls

Connect to the first party.

Press the Confrnc soft key to create a new call. The active call is placed on hold.

Place a call to the second party.

When the second party answers, press the

Confrnc

soft key again to join all parties in the conference.

•

Placing the conference on hold places all parties on hold.

•

Press the

Split

soft key to split the conference into two separate calls on hold.

•

Press the Join soft key to create a conference between an active and held call.

Quick Start Guide: Polycom 650 SoundPoint IP Phone

Voice Mail

Use the default password you received in your welcome email to set up your voice mail. You can configure

this feature on the My Phone dashboard. Refer to the Voice Mail User Guide for more information.

Setup

Press

Select

Features > Messages

Enter your default passcode.

Enter a new passcode. Passcodes must be between 4 - 8 digits.

Enter your new passcode again.

Record your personalized name (e.g., your first and last name).

Press # to save.

Press 2 to record your Busy Greeting. This is the message callers hear if you are on an active call.

•

Press 1 to record your Busy Greeting Message.

•

Press # to save and return to the previous menu.

Press 3 to record your No Answer Greeting. This is the message callers hear if you do not answer.

•

Press 1 to record your No Answer Greeting.

•

Press # to save and return to the previous menu.

Retrieve Messages

You are alerted that you have messages by a voice mail icon on the screen, a flashing line key, and a red

message waiting indicator light.

Press

Enter your passcode and press #.

Press 1 to access your voice mailbox.

Do Not Disturb

You can configure this feature on the My Phone dashboard. Refer to the Do Not Disturb User Guide for more

information.

Press

. A Do Not Disturb icon appears for all lines to confirm it is enabled.

Press

again to disable it.

Quick Start Guide: Polycom 650 SoundPoint IP Phone

Ring Type

You can select different rings to match your preferences and distinguish between calls on lines.

Press

Select

Settings > Basic > Ring Type

Scroll to highlight the ring type you want.

Press the Play soft key to hear it.

Select the line for which you want to change the ring type.

Press

or the Select soft key to accept the ring type.

Press

to return to the idle screen.

Note: If you select Silent, press the Line key or Answer soft key to answer incoming calls.

Quick Start Guide: Polycom 650 SoundPoint IP Phone

Additional Help and Resources

Getting Started with Your Service

To learn how to manage your user account settings and site service features, go to:

https://webexcallingvztraining.verizon.com/

Returning Equipment

Should you require replacement equipment, please refer to the Return Merchandise Authorization (RMA)

quick reference guide located at https://webexcallingvztraining.verizon.com/

Support: 800–287–6235

For questions on other Verizon products: 800–230–9800

and slogans identifying Verizon’s products and services are trademarks and service marks or

registered trademarks and service marks of Verizon Trademark Services LLC or its affiliates in

the United States and/or other countries. All other trademarks and service marks are the property

of their respective owners.

Version 1.16 July 2016

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