Polycom SoundPoint IP 331 How to use

Short manual Polycom IP 331/321

Making a call:

When using the handset:

Take the handset from the phone and dial the number or dial the number first and then take the

handset from the phone.

When using the hands free function:

When the handset is still on the phone: press the line-button or select the softbutton ‘New’ and

dial a phone number.

When using a headset:

Select the button, press the line button or select ‘New’

Enter the desired phone number.

During the call it is possible to switch to the handset, the headset or hands free .

Answering a call:

When using the handset:

Take the handset from the phone or press the flashing line button.

When using the hands free function:

Press the speaker button , the flashing line button or “Answer”.

When using the headset:

Press the headset button .

Softbuttons

Linebuttons

Hold

Headset

Handsfree

Volume

Mute

Arrow

keys

Dial

Short manual Polycom IP 331/321

Rejecting a call

With the softbutton “More” and “Reject” you let the caller know that you are not available.

The caller will hear the text: “Your call cannot be answered” or something similar.

The caller will then be able to leave a message (if Voicemail is installed).

See Voicemail for information about how the messages can be heard.

Ending a call

When using the handset:

Put the handset back on the phone or press “End call”.

When using the hands free function:

Press the speaker button

When using the headset:

Press the headset button or press “End call”.

Turning off the microphone:

During the call press the mute button to turn off the microphone.

You will still hear the person you’re calling with, but he will not hear you.

Putting a call on hold:

During the call press the hold button or the softbutton “hold” on the display to put the call

on hold.

To get the call out of hold press one of the hold buttons again.

Making a conference call:

During the call:

Press “Join” to start a second call (the first call will be put on hold).

Call the second person.

When the second person answers, press “Join” again to join the two calls.

Short manual Polycom IP 331/321

Forwarding a call

During the call press “Transfer”. The active call will be put on hold.

Dial the number to where you want to forward the call.

Press “Blind” to forward the call without an announcement.

When you want to forward the call with an announcement, wait until the other person answers the

call, say that you’re going to forward the call and press “Transfer” again.

Forwarding can always be cancelled by clicking “Cancel”.

Automatic call forwarding

Use the so called prefixes:

Press * and then one of the following numbers (take the horn from the phone or press “Dial” after

the number)

*72: Always forward (check with *21*)

*73: Cancel always forward

*90: Forward when in call (check with *67*)

*91: Cancel forward when in call

*92: Forward when not available (Check with *61*)

*93: Cancel forward when not available

Fill in the desired internal or external phone number and press #.

Enable do not disturb

Press the menu button

Select (1) Features

Select (2) Do not disturb

Select (1) Activate

Press menu again to go back

On the Home display you’ll see a cross Xafter your phone number.

When you do not have a Voicemail, the caller will hear an in-call tone.

Disable do not disturb

Redo the actions for enabling do not disturb

On the display you’ll now see a phone symbol after your phone number.

Redial a number

Press the dial button to see a list of the last chosen numbers and to redial one of those

numbers.

Short manual Polycom IP 331/321

Information about calls

Press the Menu Button

Select (1): “Features”

Select (5): “Phonelists”

Select one of call-lists with the number keys or the arrow keys.

With (3) “Delete” you can delete a list.

Voicemail

If this is enabled, voicemails will be sent to your preconfigured e-mail address.

The phonebook

To add a contact to the local phonebook:

Press the menu button

Select (1): “Features”

Select (4): “Contact directory”

With the arrow keys and select “New” to add a contact

Enter the first and last name using the keypad (SMS-method)

To confirm the input you press the softbutton “OK”

Use the down arrow key to go to the next input field, press to get an empty input field.

After the connection number you press the right arrow key to save the list (the other fields have no

function)

Press Menu to go back

Search contacts

Press the menu button

Select (1): “Features”

Select (4): “Contact directory”

Select the contact with the number or arrow keys

Press the Dial button to call

Short manual Polycom IP 331/321

Edit/Delete Contacts

Press the menu button

Select (1): “Features”

Select (4): “Contact directory”

Select the contact with the number or arrow keys

Press to confirm

Press “Edit” to edit the data of the contact

See The phonebook for instructions how to edit

Change the volume

With this button you can change the call volume (when the phone rings).

Press + or –to change the volume of de handset, the headset or the speaker.

Ringtone

It is possible to choose different ringtones. This is done via the menu. You can select with the softbutton

“Select” or with the checkmark between the arrow keys.

Press the Menu button

Select (3): “Settings”

Select (1): “Basic”

Select (3): “Call type”

Use the arrow keys to select the desired ringtone

Select “Play” to listen to the ringtone

Press “Select” to set the ringtone

Press Menu to go back

Configuring the headset

To use a headset to call you have to change some settings on the phone.

Press the Menu button

Select (3): “Settings”

Select (1): “Basic”

Select (1): “Preferences”

Select (4): “Headset”

Select (1): “Headset settings”

Select (2): “Enabled”

To disable the headset function you repeat the above steps and select “Disabled”

Short manual Polycom IP 331/321

Rebooting the phone

Sometimes it is necessary to reboot the phone for software updates, updating configurations etc.

You can do this in 2 ways:

1. Press the Menu button

Select (3): “Settings”

Select (1): “Basic”

Select (8): “Reboot Phone”

2. Turning the power off and on (disconnect and reconnect the power cable)

The phone will reboot and after loading the files it will be ready to use again.

Configuring the display contrast

Press the Menu button

Select (3): “Settings”

Select (1): “Basic”

Select (2): “Contrast”

Select Down/Up to change the contrast

Select “Save”

Press Menu to go back

Other manuals for SoundPoint IP 331

This manual suits for next models

Table of contents

Other Polycom IP Phone manuals

Polycom

Polycom VVX 300 Assembly instructions

Polycom

Polycom SoundPoint IP 550 User manual

Polycom

Polycom SoundPoint IP 500 User manual

Polycom

Polycom VVX 400 User manual

Polycom

Polycom VVX 300 User manual

Polycom

Polycom SoundPoint IP 450 User manual

Polycom

Polycom SoundPoint IP 650 User manual

Polycom

Polycom VVX 300 User manual

Polycom

Polycom VVX 500 series User manual

Polycom

Polycom VVX 250 Assembly instructions

Polycom

Polycom SoundPoint IP 320 User manual

Polycom

Polycom VVX Series Operating and installation instructions

Polycom

Polycom SoundPoint MAXCS 7.5 User manual

Polycom

Polycom VVX 250 User manual

Polycom

Polycom SOUNDPOINT IP 600 SIP 1.6.X User manual

Polycom

Polycom VVX 500 series User manual

Polycom

Polycom SoundPoint IP 321 User manual

Polycom

Polycom SoundPoint IP 550 User manual

Polycom

Polycom SoundPoint IP 335 User manual

Polycom

Polycom VVX410 User manual

Polycom

Polycom 2-Line Phone User manual

Polycom

Polycom Integra VVX 500 Installation guide

Polycom

Polycom SoundStation IP 7000 User manual

Polycom

Polycom SoundPoint IP 501 Instruction manual

Popular IP Phone manuals by other brands

Alcatel

Alcatel 4028 manual

Cisco

Cisco SPA-500 Series user guide

Proximus

Proximus Maestro 3016 IP quick start guide

Fanvil

Fanvil X4 user manual

Cisco

Cisco 7962 user guide

Snom

Snom 320 quick start guide

Yealink

Yealink Yealink SIP-T46G Guide

Avaya

Avaya 4625SW user guide

Yealink

Yealink SIP-T52S quick start guide

Nortel

Nortel 1140E Getting started

Nexotek

Nexotek NT-P500 user manual

Avaya

Avaya Integral 5 R3.0 user guide

GE 28320EE2 - Dect 6.0 InfoLink 2 user guide

Avaya

Avaya 4600 Series Administrator's guide

Mitel

Mitel MIVOICE OFFICE 400 6940 SIP user guide

Nortel

Nortel i2050 installation guide

Fiberme

Fiberme FAP260 Series user guide

Meridian

Meridian M5009 user guide