Polycom SoundPoint 320 User manual

VirtualPBX.com | 111 N. Market St., Suite 1000, San Jose, CA 95113 | Toll Free: 800.914.VPBX | Fax: 888.825.0800

SoundPoint IP Phones Manual Configuration

This guide will show you how to manually setup a Polycom SoundPoint 320, 321, 330, 331, 335, 450, 550, 560,

650, 670 phone for use with VirtualPBX. Please be sure that your Polycom phone is using firmware version 3.

1. Login to your VirtualPBX account as an Admin

2. Click on the Admin Tab

3. Click on the VoIP Phones menu option on the left hand side

4. Click on Add Softphone

VirtualPBX.com | 111 N. Market St., Suite 1000, San Jose, CA 95113 | Toll Free: 800.914.VPBX | Fax: 888.825.0800

5. Click on Add 3rd Party Softphone

6. Record the username, password, and server

Configuring Your Phone

The following steps are for manually provisioning a new Polycom

SoundPoint IP phone or one that has been reset back to factory

defaults. If in doubt, reset your Polycom SoundPoint back to its

factory default settings (instructions at end of document).

7. Start up your phone and identify its IP address. You can find

your phone’ s IP address by going to the Status section within the

menu. Once in the Status section, click on the Network option

and select TCP/IP Parameters. Example: 192.168.1.123

8. Point your browser to the phone’s web interface by typing

http:// and the phone’s IP address. Example: http://192.168.1.123

9. You’ l l now need to register your Polycom SoundPoint with

VirtualPBX. Click on the Lines tab to begin.

10. In the Identification section of the Lines tab:

a. Set Address to the username combined with

virtualpbx.net, as shown to the right.

b. Set Auth User ID to the username

c. Set A uth Password to the extension’ s password

d. Set Label to the name you want to appear on

the phone’ s display

VirtualPBX.com | 111 N. Market St., Suite 1000, San Jose, CA 95113 | Toll Free: 800.914.VPBX | Fax: 888.825.0800

11. In the Server 1 section of the Lines tab, do the following:

a. Set Address to the IP address of the VirtualPBX machine. Example: registrar1.virtualpbx.net

b. Set Port to 5060, which is the default

12. In the Server 2 section of the Lines tab, do the following:

a. Set Address to the IP address of the VirtualPBX machine. Example: registrar2.virtualpbx.net

b. Set Port to 5060, which is the default

13. Click the Submit button at the bottom of the page. Your Polycom phone will restart itself and after it’s finished

rebooting, your phone will register itself with VirtualPBX.

Optional: Factory Reset Polycom SoundPoint IP Phone

If your Polycom phone was locked or automatically provisioned with your previous provider, follow these steps

to prevent the previous configuration from interfering with your VirtualPBX service before you configure your

phone (steps 7-13 above).

1. Unplug the power cord

2. Wait 10 seconds

3. Plug phone back in, then immediately press and hold all of these buttons:

• For IP 320/321, 330/331/335, 430, and 560 phones: 1,3,5,7

• For IP 301, 501, 550, 600/601, and 650 phones: 4,6,8,*

• For IP 4000 phones: 6,8,*

4. Once this is done, enter the admin password: 456

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