Polycom Integra VVX 500 Installation guide
Polycom VVX 500 Series/600 Series Training
Fuze Training Department
Copyright 2018 Fuze, Inc. All rights reserved. Information in this document is subject
to change without notice. The software described in this document is furnished
under a license agreement or nondisclosure agreement. The software may be used or
copied only in accordance with the terms of those agreements. No part of this
publication may be reproduced, stored in a retrieval system, or transmitted in any
form or any means electronic or mechanical, including photocopying and recording
for any purpose other than the purchaser's personal use without the written
permission of Fuze, Inc. Fuze, Inc. 2 Copley Place, Suite 7000 Boston, MA 02116,
800.890.1553
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Copyright 2019, Fuze
Training Objectives
After attending this training, users should have a basic understanding of:
•Overview, layout, and available views of the Polycom VVX 500 Series/600 Series
•Call features including placing, receiving, and managing calls
•Setting up and accessing voicemail
•Searching and editing within the contact directory
•Additional features and capabilities
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Phone Overview
Overview
The Polycom VVX 500 Series and 600 Series phones
have a color LCD touch screen interface. This desk
phone supports twelve line appearances (VVX 500
series) or sixteen line appearances (VVX 600 series)
and high-definition (HD) voice on all audio paths. The
device also has a number of function specific keys.
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•USB Ports: Enable the phone user to:
•Attach a USB flash drive so the phone user can record calls, update the
background picture on the phone, set up a screen saver, or use the phone
as a digital picture frame
•Attach a USB headset
•Attach a VVX Camera to the top-most port
•Message Waiting Indicator: Flashes red to indicate new messages
•Home key: Enables the user to press the key from any screen to display Home view
(from Home view, press once more to display other phone views)
•Headset key: Enables the user to place and receive calls through a headset (glows
green when an analog headset is activated)
•Speakerphone key: Enables the user to place and receive calls using the
speakerphone (glows green when activated)
•Mute key: Mutes the audio during calls and conferences (glows red when audio is
muted)
•Volume keys: Adjusts the volume of the handset, headset, speaker, and phone’s
ringer
•In standby mode the key will adjust the ringer volume
•During an active call the key will adjust the speaker volume (handset,
headset, and speakerphone)
•Security slot: Enables the user to connect the back of the phone to a laptop cable
lock so the user can secure it to a desktop
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•Dial pad: Enables the user to enter numbers, letters, and special characters
•Speaker: Provides ringer and hands-free (speakerphone) audio output
•Reversible tab: Secures the handset in the cradle when the phone stand is
positioned at a high angle
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•If call history is selected, all incoming, outgoing and missed calls will be displayed.
A filter option will appear in the upper right corner of the display.
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Calls View
•Default view while a call is active or on
hold
•Call status is indicated by color
‐Dark green = Active call
‐Dark blue = Incoming call
‐Bright blue = Held call
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Active
Incoming
Held
If the phone has more than one line, calls display under the associated line. When a
call is selected, available soft keys display for the call.
•If the phone line has an active call, the call color bar is green
•If the phone line has one or more held calls, the call color bar is red
•The number of total calls on the phone line is shown above the calls
•To select a call, tap on the desired call
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Copyright 2019, Fuze
Training Objectives
After attending this training, users should have a basic understanding of:
•Overview, layout, and available views of the Polycom VVX 500 Series/600 Series
•Call features including placing, receiving, and managing calls
•Setting up and accessing voicemail
•Searching and editing within the contact directory
•Additional features and capabilities
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Placing Calls
From either the Home view or Lines view dial
the number to call, followed by:
•Picking up the handset
•Pressing the Headset key
•Pressing the Speakerphone key
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Calls can be placed in these ways:
•Manually from the Dialer
•Automatically by tapping a favorite in Lines view
•Automatically from the Favorites list, Recent Calls list, or Contact Directory
To make calls within the US, dial the 10 digit number including the area code and
local number. It is not necessary to dial 1 or 9 prior to the number.
* For international calls (from the US), dial 011, the country code, the Area code, and
the number.
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