Polycom IP 650-EN User manual

Colt Cloud UC

User Guide –Polycom IP 650-EN

User Guide –Polycom IP650

Phone overview

Basic telephony features

•How to place a call

•How to answer a call

•How to terminate a call

•How to redial a number

•How to mute a call

•How to set a call on hold

•How to transfer a call

Advanced telephony features

•How to make conference calls

•How to answer a call while you are

on the line

•How to make a switch between active

calls

Phone preferences

•How to change the ring tone

•How to change the language

•How to adjust the volume

Voicemail & call history

•How to listen to your voicemail

•How to consult the call history

•How to clear the call history

Contacts management

•How to add a contact

•How to edit a contact

•How to assign a speed dial to a

contact

•How to call one of your speed dial

•How to delete a contact

•How to search a contact

Various

•How to search a contact in corporate

directory

•How to reboot your phone

•How to reset your phone

1 : Message waiting indicator

2 : Arrow keys

3 : Feature keys *

4 : Microphone mute

5 : Headset

6 : Speaker phone

7 : Handsfree microphone

8 : Volume keys

9 : Dial pad

10 : Hold

11 : Speaker

12 : Soft Keys**

13 : Graphic display

14 : Line/Speed dial key

15 : Line indicators

16 : Hook switch

Polycom IP 650: Phone overview

* Do Not Disturb button is not used

** MyStat and Buddies soft button's are not used

Basic telephony features

How to place a call ?

Using the handset:

1. Type the number on keypad

2. Press the Dial button

3. Pick-up the handsets

Using the speaker:

1. Type the number on keypad

2. Press the Speaker button

3. Press the Dial button

1. Pick-up the handset

2. Type the number

3. Push the Dial button

1. Press the Speaker button

2. Type the number

3. Push the Dial button

Note :

You must add a 0 before any external number

Emergency numbers can be dialed without any preceeding 0 (100, 110,…)

To redial your last number : click twice the button DIAL

Basic telephony features (2)

How to answer a call ?

•Using the handset:

•Pick-up the handset

•Using the speaker:

•Press the Handsfree button (8)

•Press blinking key facing the

incoming call

•Press the Answer softkey *

Note :

These steps apply when the called

party is NOT in another call

How to end a call ?

•Press the End call softkey

•Replace the handset

•Press the handsfree button (8) if in

handsfree speakerphone mode

How to redial a call ?

•To redial last number:

click the Redial button

*A softkey is a phone “button” which has a different function depending on the phone’s state

Basic telephony features (3)

How to mute a call ?

•Press the Mute button. The

microphone is muted (with the

handset and in hands-free state)

How to set a call on hold ?

•Press the “Hold” button. Music is

played to the caller.

Blind transfer (1)

•You transfer the call without

speaking to the 3rd person

and you forget the call

Warm / Attended transfer (2)

•You first speak to the 3rd person

before transferring the call.

2 options

Basic telephony features (4)

How to transfer a call ?

Press Trnsfer softkey during call OR

Transfer button

The active call is set on hold

Enter extension to transfer to

When 3rd party answers :

Press Trnsfer softkey

OR Transfer button

What the 3rd party sees :

•when you talk to 3rd party: 3rd party sees your extension

•when the call is transferred: 3rd party sees initial caller ID *

* Feature availibility dependent on configuration

Basic telephony features (5)

How to do a warm transfer ?

3rd party sees : initial caller ID

Press the Trnsfer softkey during

call, OR Transfer button

The active call is set on hold

Press the blind softkey

Enter extension to transfer to

Press the Dial button (13)

Basic telephony features (6)

How to do a blind transfer ?

Advanced telephony features

How to make conference calls with 3

people?

•Initiate a 3-party conference call directly via your

phone.

1. Call the first person

2. During the call, press the Conf soft key OR

button Conference.

The current call is now on hold

3. Call the 3rd party

4. When 3rd person answers, click again on

button Conference or softkey Conf

•To end the conference, click on the EndCall

softkey. The other participants remain connected.

Table of contents

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