Polycom VVX 400 User manual
Barracuda Phone System
Polycom VVX-400/410 VoIP Phone Quick Reference Guide 1 / 4
Polycom VVX-400/410 VoIP Phone Quick Reference Guide
https://campus.barracuda.com/doc/45712761/
This article explains the basic operation of the Polycom VVX-400 and -410 VoIP phones.
Soft Keys
The four buttons immediately below the LCD display are soft keys.
Each soft key performd the action displayed immediately above it.
Soft key behavior is context sensitive – the associated soft key action changes according to the
current phone state.
Place a Call
Dial the desired internal extension or external number.
Lift the receiver or press the speakerphone button to call.
Voicemail Access
To access voicemail messages, press the (Messages) key to the left of the keypad.
Depending on your system configuration, you may be asked for your voicemail passcode.
Last Number Redial
Press the right arrow key to bring up the Placed Calls list.
Use the up/down arrow keys to select a number to redial.
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Press the Dial soft key.
Call Hold
To place a call on hold, press the (Hold) key.
To resume the call, press the Resume soft key.
Call Transfer
Attended Transfer
To transfer a call, press the (Transfer) key.
Dial the destination number, then press Dial.
When the destination party answers, announce the caller, and press Transfer again to
complete the transfer.
Blind Transfer
To transfer a call, press the Blind soft key and enter the destination number.
Press Dial to connect the remote party to the destination, and disconnect yourself from the call.
Ad-Hoc Conference / 3-Way Calling
Place (or receive) a call.
To add another party to the call, press the Confrnc soft key.
Enter the destination number or extension and press Dial.
When the destination party answers, press the Confrnc soft key again.
All parties now join a 3-way call.
Do Not Disturb
Press the DND soft key. The display shows the icon.
To resume normal operation, press the DND soft key again.
Call Forwarding
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To enable call forwarding, press Forward soft key.
If the phone has multiple lines, select the line to be forwarded.
Select the type of forwarding, select a destination, and press the Enable soft key.
The phone display indicates call forwarding is enabled.
To disable, press the Forward soft key, select the type of forwarding, then press Disable.
Ringer and Handset Volume
To change the ringer volume, when the phone is idle, press the (–) or (+) button at the bottom
of the keypad.
To change the volume of a call, during an active call, press the (–) or (+) buttons to adjust the
volume of the handset, speakerphone, or headset, whichever is active.
Directories
Press the Home key, arrow over to Directories and press the OK key.
Select Contact Directory and press the OK key.
Use the up/down arrows to select a contact.
Press the Dial soft key to call.
Special Characters
When entering a destination with alphanumerics or special characters, pause momentarily
between key presses. For example, when dialing **<ext>, press *, pause for a moment, press *
again, then dial the extension.
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Figures
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© Barracuda Networks Inc., 2022 The information contained within this document is confidential and proprietary to Barracuda Networks Inc. No
portion of this document may be copied, distributed, publicized or used for other than internal documentary purposes without the written consent of
an official representative of Barracuda Networks Inc. All specifications are subject to change without notice. Barracuda Networks Inc. assumes no
responsibility for any inaccuracies in this document. Barracuda Networks Inc. reserves the right to change, modify, transfer, or otherwise revise this
publication without notice.
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