Polycom VVX 400 User manual

Barracuda Phone System

Polycom VVX-400/410 VoIP Phone Quick Reference Guide 1 / 4

Polycom VVX-400/410 VoIP Phone Quick Reference Guide

https://campus.barracuda.com/doc/45712761/

This article explains the basic operation of the Polycom VVX-400 and -410 VoIP phones.

Soft Keys

The four buttons immediately below the LCD display are soft keys.

Each soft key performd the action displayed immediately above it.

Soft key behavior is context sensitive – the associated soft key action changes according to the

current phone state.

Place a Call

Dial the desired internal extension or external number.

Lift the receiver or press the speakerphone button to call.

Voicemail Access

To access voicemail messages, press the (Messages) key to the left of the keypad.

Depending on your system conﬁguration, you may be asked for your voicemail passcode.

Last Number Redial

Press the right arrow key to bring up the Placed Calls list.

Use the up/down arrow keys to select a number to redial.

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Press the Dial soft key.

Call Hold

To place a call on hold, press the (Hold) key.

To resume the call, press the Resume soft key.

Call Transfer

Attended Transfer

To transfer a call, press the (Transfer) key.

Dial the destination number, then press Dial.

When the destination party answers, announce the caller, and press Transfer again to

complete the transfer.

Blind Transfer

To transfer a call, press the Blind soft key and enter the destination number.

Press Dial to connect the remote party to the destination, and disconnect yourself from the call.

Ad-Hoc Conference / 3-Way Calling

Place (or receive) a call.

To add another party to the call, press the Confrnc soft key.

Enter the destination number or extension and press Dial.

When the destination party answers, press the Confrnc soft key again.

All parties now join a 3-way call.

Do Not Disturb

Press the DND soft key. The display shows the icon.

To resume normal operation, press the DND soft key again.

Call Forwarding

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To enable call forwarding, press Forward soft key.

If the phone has multiple lines, select the line to be forwarded.

Select the type of forwarding, select a destination, and press the Enable soft key.

The phone display indicates call forwarding is enabled.

To disable, press the Forward soft key, select the type of forwarding, then press Disable.

Ringer and Handset Volume

To change the ringer volume, when the phone is idle, press the (–) or (+) button at the bottom

of the keypad.

To change the volume of a call, during an active call, press the (–) or (+) buttons to adjust the

volume of the handset, speakerphone, or headset, whichever is active.

Directories

Press the Home key, arrow over to Directories and press the OK key.

Select Contact Directory and press the OK key.

Use the up/down arrows to select a contact.

Press the Dial soft key to call.

Special Characters

When entering a destination with alphanumerics or special characters, pause momentarily

between key presses. For example, when dialing **<ext>, press *, pause for a moment, press *

again, then dial the extension.

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Figures

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portion of this document may be copied, distributed, publicized or used for other than internal documentary purposes without the written consent of

an oﬃcial representative of Barracuda Networks Inc. All speciﬁcations are subject to change without notice. Barracuda Networks Inc. assumes no

responsibility for any inaccuracies in this document. Barracuda Networks Inc. reserves the right to change, modify, transfer, or otherwise revise this

publication without notice.

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