Polycom SoundPoint IP 32 Series User manual

Trouble Shoots

If you could not hear Dial tone, please check Trouble shoots below.

Before starting, check the cable diagram to make sure that the cable

connections are correct.

TS1. Have you adjusted the compatible switch on side of Base set to #2 ?

It should set #1 for your phone model.

TS2. When pressing the CALL BUTTON on the Headset (the rectangular button

on the unit worn on a head) light up the 2nd Light on the Base? If NOT, it is a

pairing error.

Youtube below will helpful.

https://youtu.be/f0ZiQCQ6l3M

Or, refer followings.

How to Pairing?

1) Place the Headset on the Base Cradle.

Leave the headset on Base for 30 minutes. A

minimum of 30 minutes of charging is required

for operation.

2) Press and Hold the Mute button on the Base

until the 2nd headset light blinks to get in

Pairing mode.

3) Press and Hold the Mute button on the

Headset (Press the headset volume control

switch vertically) until the headset light will

blink to get in Pairing mode too.

The Headset and the Base will communicate. If success, One Beep tone sounds

and Both Lights will OFF.

TS3. Is the Headset Button on the Polycom Phone TURNED ON by pressing the

CALL BUTTON on the headset in step TS2 above?.

If NOT, the JABRA EHS SET on your Phone was not

completed or erased due to Power reset of the Polycom

phone.

For setup it, the followings will help.

For VVX models,

https://blog.merrittcomm.com/2017/08/16/8-steps-to-enable-electronic-hook-

switch-control-with-polycom-telephones/

For SoundPoint IP models,

https://www.youtube.com/watch?v=Z3HUxpfAip8

!!! Special Note : In rare cases, the JABRA EHS you have set up may not be

retained after reboot due to the Server. You must change the override feature of

the PBX / Server. Ask your admin to change it !!!

!!! Phone must be running SIP application 3.0.2 or higher (Except

5.9.0 problematic version ) and BootROM 4.1.0 or later.

TS4. If you can not hear any sound even though above TS1 - TS3 is not

abnormal, there may be a problem in the Headset port of your Desk Phone.

The Headset port of your Desk phone may be broken.

Here is how to check for any fault of the headset port of your Desk Phone. The

picture below will help.

1) Unplug the HANDSET cord from the handset port on your DESK phone.

Connect this to the HANDSET port (far right) of the Base of headset.

2) Connect the supplied telephone cord to the empty HANDSET port of the

DESK phone on No. 1 above step. The other side connects to the middle

telephone port of the Base.

3) Please remove the EHS cord from the AUX port of the Headset's Base.

Let’s test a sound.

1) Hook ON the HANDSET of your DESK phone. (Make No calling state)

2) Hook On the Headset, No call state. The 2nd light of the Base turned OFF.

3) Hook Off the Headset -> Press Call button on the headset. It will turn ON the

2nd light of the Base. It will be in talking state.

4) While listening to any sound from the headset, Hook Off the HANDSET of your

DESK phone and dial calling to someone. The HANDSET simply is lifted off to

active a phone call. Try talking to the other person with the headset.

If you hear a sound, the headset port on your Desk phone has proven to be

broken. Therefore, the headset is not a problem.

It may be a malfunction of the Headset port due to the Polycom phone software

problem. The Firmware update may helpful. Ask Admin or Refer links below.

https://www.youtube.com/watch?v=6se_NHKh22s

https://kb.intermedia.net/Article/2350

!!! Phone must be running SIP application 3.0.2 or higher (Except

5.9.0 problematic version ) and BootROM 4.1.0 or later.

TS5. Charging Problem? Please refer to the Youtube Video below if you are

having trouble charging or if you have trouble using the battery for an enough

time.

https://youtu.be/9XKPqTAaHmU

Most problems happen when you place your headset in the cradle improperly

when you leave work.

If you have any inquiry, Please contact support@headsetsBank.com

Other manuals for SoundPoint IP 32 Series

This manual suits for next models

Table of contents

Other Polycom IP Phone manuals

Polycom

Polycom SoundPoint Installation and operation manual

Polycom

Polycom VVX 250 Assembly instructions

Polycom

Polycom SoundPoint IP 450 Instruction manual

Polycom

Polycom VVX 500 series User manual

Polycom

Polycom VVX 300 User manual

Polycom

Polycom SoundPoint IP 331 User manual

Polycom

Polycom 400 Series User manual

Polycom

Polycom VVX410 User manual

Polycom

Polycom SoundPoint IP 320 User manual

Polycom

Polycom 1725-31402-001 User manual

Polycom

Polycom SoundPoint IP 550 User manual

Polycom

Polycom SoundPoint Installation and operation manual

Polycom

Polycom SoundPoint IP 32x User manual

Polycom

Polycom VVX Series User manual

Polycom

Polycom SoundPoint IP 550 User manual

Polycom

Polycom VVX 411 Instruction manual

Polycom

Polycom SoundPoint IP 450 User manual

Polycom

Polycom CX500 Lync Edition User manual

Polycom

Polycom VVX 500 series User manual

Polycom

Polycom VVX 400 Series User manual

Polycom

Polycom VVX 300 User manual

Polycom

Polycom SoundStation IP 6000 User manual

Polycom

Polycom CX700 User manual

Polycom

Polycom SoundPoint IP 330 User manual

Popular IP Phone manuals by other brands

Alcatel

Alcatel 4028 manual

Cisco

Cisco SPA-500 Series user guide

Proximus

Proximus Maestro 3016 IP quick start guide

Fanvil

Fanvil X4 user manual

Cisco

Cisco 7962 user guide

Snom

Snom 320 quick start guide

Yealink

Yealink Yealink SIP-T46G Guide

Avaya

Avaya 4625SW user guide

Yealink

Yealink SIP-T52S quick start guide

Nortel

Nortel 1140E Getting started

Nexotek

Nexotek NT-P500 user manual

Avaya

Avaya Integral 5 R3.0 user guide

GE 28320EE2 - Dect 6.0 InfoLink 2 user guide

Avaya

Avaya 4600 Series Administrator's guide

Mitel

Mitel MIVOICE OFFICE 400 6940 SIP user guide

Nortel

Nortel i2050 installation guide

Fiberme

Fiberme FAP260 Series user guide

Meridian

Meridian M5009 user guide