Polycom SoundStation 7000 Quick setup guide

UC Software 4.0.2B |August 2013 |1725-40112-001 Rev G

INTEGRATION GUIDE

UC Software 4.0.2B | August 2013 | 1725-40112-001 Rev G

Polycom®SoundStation®IP7000ConferencePhone

ConnectedtoaPolycom®HDX®Systemor

Polycom®RealPresence®GroupSystemin

UnsupportedVoIPEnvironments

Polycom® SoundStation® IP 7000 Conference Phone Connected to a Polycom® HDX® System or Polycom®

RealPresence® Group System in Unsupported VoIP Environments Integration Guide

6001 America Center Dr

San Jose, CA 95002

USA

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iii

About This Guide

This guide explains how to integrate the Polycom®SoundStation®IP 7000

conference phone with a Polycom®HDX®system or Polycom®RealPresence®

Group system in an unsupported VoIP environment. In this environment, you

can use your phone to manage both audio-only and video calls, as well as

conference calls that have a combination of audio-only and video calls.

In this guide, you will find everything you need to know to set up the

SoundStation IP 7000 conference phone with a Polycom HDX system or

Polycom RealPresence Group system. Be sure to verify that your network is

prepared for configuring the conference phone and Polycom HDX system or

Polycom RealPresence Group system. As well, be sure to read the Parts List

and Safety Notices sections in this guide before you set up and use the

conference phone, Polycom HDX system, or Polycom RealPresence Group

system.

For information on using the SoundStation IP 7000 phone with a Polycom

HDX system or Polycom RealPresence Group system in an unsupported VoIP

environment, refer to the User Guide for the SoundStation IP 7000 Phone

Connected to a Polycom HDX System or Polycom RealPresence Group System in

Unsupported VoIP Environments, available from the SoundStation IP 7000

Video Integration with HDX Series and RealPresence Group Series Support

page.

Changes to This Guide

The following update has been made to this guide since the previous edition:

•Ability to connect a Polycom RealPresence Group system to the

SoundStation IP 7000 phone.

Note An unsupported VoIP environment is a call platform that has not been tested with

the SoundStation IP 7000 and therefore is not supported. For a current list of

supported call platforms, refer to the SoundStation IP Platform Compatibility Web

page.

Integration Guide for the Polycom SoundStation IP 7000 Phone Connected to a Polycom HDX System or Polycom RealPresence Group

System in Unsupported VoIP Environments

Contents

About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii

Changes to This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii

Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v

Integrating the SoundStation IP 7000 Phone . . . . . . . . . . . . . .1

Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Optional and Required Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Supported SoundStation IP 7000, Polycom HDX, and Polycom

RealPresence Group System Software Interoperability . . . . . . . . . . . . . 4

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Connecting the Phone to the Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Setting Up the Polycom HDX or Polycom RealPresence Group System . . 6

Updating the Polycom HDX System Software . . . . . . . . . . . . . . . . . . . . . . . . 7

Connecting the Phone to the Polycom HDX System or Polycom

RealPresence Group System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Setting Up the Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Changing Your Phone to Use a Polycom HDX System or Polycom

RealPresence Group System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Connecting an Optional External Microphone . . . . . . . . . . . . . . . . . . . 10

Connecting Optional Auxiliary Audio Components . . . . . . . . . . . . . . 11

Connecting Mobile or Computer Audio to the 2.5mm Audio

Connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Upgrading the Phone’s Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Using the Polycom Customer Support Provisioning Server . . . . . . . . 14

Locating the Latest UC Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Setting Up a Provisioning Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Downloading New Software to the Phone . . . . . . . . . . . . . . . . . . . . . . . 16

Determining Which Endpoint Handles a Call . . . . . . . . . . . . . . . . . . . . . . . 18

Understanding Microphone and Speaker Behavior . . . . . . . . . . . . . . . . . . . 19

Integration Guide for the Polycom SoundStation IP 7000 Phone Connected to a Polycom HDX System or Polycom RealPresence Group

System in Unsupported VoIP Environments

Troubleshooting Your Phone . . . . . . . . . . . . . . . . . . . . . . . .21

Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

SoundStation IP 7000 Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Upgrading the SoundStation IP 7000 Phone . . . . . . . . . . . . . . . . . . . . . . . . . 24

Safety Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Integrating the SoundStation IP 7000

Phone

This guide describes how to integrate the SoundStation IP 7000 conference

phone with a Polycom HDX system or Polycom RealPresence Group system

in an unsupported VoIP environment. It also describes how to upgrade the

phone’s software when it is connected to a Polycom HDX system or

Polycom RealPresence Group system. You’ll also learn how calls are

initiated—using either the SoundStation IP 7000, Polycom HDX system, or

Polycom RealPresence Group system—when you place a call from your

phone.

The SoundStation IP 7000 phone is compatible with the following

Polycom HDX systems:

•Polycom®HDX®4000 series

•Polycom®HDX®6000 HD

•Polycom®HDX®7000 series

•Polycom®HDX®8000 HD

•Polycom®HDX®9000 series

The SoundStation IP 7000 phone is compatible with the following

Polycom RealPresence Group systems:

•Polycom®RealPresence®Group 300

•Polycom®RealPresence®Group 500

•Polycom®RealPresence®Group 700

Integration Guide for the Polycom SoundStation IP 7000 Phone Connected to a Polycom HDX System or Polycom RealPresence Group

System in Unsupported VoIP Environments

The topics in this chapter include:

•Before You Begin on page 2

•Connecting the Phone to the Network on page 6

•Setting Up the Polycom HDX or Polycom RealPresence Group System on

page 6

•Updating the Polycom HDX System Software on page 7

•Connecting the Phone to the Polycom HDX System or Polycom

RealPresence Group System on page 7

•Setting Up the Phone on page 9

•Upgrading the Phone’s Software on page 13

•Determining Which Endpoint Handles a Call on page 18

•Understanding Microphone and Speaker Behavior on page 19

To troubleshooting any issues with the phone, refer to Troubleshooting Your

Phone on page 21.

Before You Begin

Before you begin, familiarize yourself with the contents of the basic phone

package and any accessories you need for your setup.

Note Polycom strongly recommends that you connect the SoundStation IP 7000 to the

LAN using the included network cable and to the Polycom HDX system or Polycom

RealPresence Group system using a Polycom Microphone Array Cable. A LAN

connection enables access to the phone’s the Web Configuration Utility and the

phone to access a provisioning server and a time server.

A provisioning server facilitates software upgrades, language support, configuration

management, and diagnostic logging, which is helpful if troubleshooting is required.

Access to a time server enables display of the current date and time on the phone's

display. For more information, refer to Setting Up a Provisioning Server on page 15.

The Polycom Web Configuration Utility is most suitable for facilitating software

upgrades, configuration management, and access to diagnostic information for

SoundStation IP 7000 phones. For more information on the utility, see the Polycom

Web Configuration Utility User Guide, available from the Polycom UC Software

Resource Center.

Integrating the SoundStation IP 7000 Phone

Parts List

The following items are included in the basic phone package:

•Polycom SoundStation IP 7000 Conference Phone

•7.6m (25ft) Network Cable

•Quick Start Guide

Optional and Required Accessories

You require a Polycom Microphone Array Cable to connect the phone to the

Polycom HDX system or Polycom RealPresence Group system. It is not part of

the basic phone package, but is included in the separate SoundStation IP

7000/Polycom HDX/Polycom RealPresence Group system integration

package. The cable is also available as a separate item.

The following items are optional accessories for the phone:

•External Microphone Kit with two SoundStation IP 7000 analog expansion

microphones

•Two Polycom Microphone Arrays with cables

•Mobile Device Cables (2.5mm and 3.5mm)

•Computer Calling Cable

7.6m (25ft) Network Cable

Quick Start Guide

SoundStation IP 7000 Conference Phone

Note Polycom recommends that you connect Polycom Microphone Arrays only in a

SoundStation IP 7000/HDX or RealPresence Group system integration. Only one

analog expansion microphone can be connected to the phone. The other

microphone connector on the phone must be available to connect to the

Polycom HDX or Polycom RealPresence Group system. If you connect them to the

Polycom HDX or Polycom RealPresence Group system, they will not function.

Integration Guide for the Polycom SoundStation IP 7000 Phone Connected to a Polycom HDX System or Polycom RealPresence Group

System in Unsupported VoIP Environments

•AC Power Kit with a Power Adapter, Regional Power Cord, and Power

Insertion Cable

•Multi-Interface Module package with:

—Multi-Interface Module

—3.6m (12ft) Network Cable (10-pin)

—Power Adapter

—Regional Power Cord

•Polycom Touch Control

Supported SoundStation IP 7000, Polycom HDX, and Polycom RealPresence

Group System Software Interoperability

To operate your phone in this environment, Polycom recommends that you

run the most recent combination of software on the phone and the

Polycom HDX system or Polycom RealPresence Group system. Refer to the

latest Release Notes for your phone and system for specific compatibility

requirements and recommendations. You can find the Release Notes on the

SoundStation IP 7000 Video Integration with HDX Series and RealPresence

Group Series Support page.

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