Polycom QDX 6000 System How to use

Release Notes

Polycom® QDX 6000™, Version 4.0.1.1

•For best voice performance, speak at a normal conversation level, and direct your

voice towards the front of themicrophone.

•PLEASE NOTE V4.0.1 OR LATER UPGRADE REQUIREMENT:Customers who

used data pass through in 4.0will need to use a new cable afterthe upgrade. The part

number for the new pass-throughcable is 2457-32892-001. Please contact your

reseller or Polycom Sales team to acquire the new cable before the upgrade, if you

currently use this feature.

Polycom is pleased to announce the release of Polycom QDX 6000. This

document provides information about the Polycom QDX 6000 system and

version 4.0.1.1 software.

For more information about using the features described in this document, refer

to the product documentation available at Polycom QDX 6000 support.

Polycom EagleEye View Camera

Polycom introduces the new Polycom EagleEye View Camera. The Polycom

EagleEye View camera is an electronic pan, tilt, and zoom (EPTZ) camera

that includes built-in stereo microphones. The Polycom EagleEye View

camera can be mounted in either the upright or inverted position. Other

features include manual focus and privacy shutter.

The Polycom EagleEye View is available with the Polycom QDX 6000

system as system camera and the main microphone. In addition, the

Polycom EagleEye View can be used as a second pan, tilt, and zoom (PTZ)

camera.

To use the Polycom EagleEye View camera, Polycom QDX 6000 systems

must be running version 4.0.1 or later.

April 2011

3725-82578-401/C

Release Notes

Polycom® QDX 6000™, Version 4.0.1.1

Polycom EagleEye View Camera as the main PTZ control camera

Polycom EagleEye View Camera as the second PTZ control camera

Note: The part number of the serial cable for second PTZ camera control is

2457-32891-001.

New Cables

The Polycom QDX 6000 has the following additional cables.

Cables Description

PN: 2457-32890-001

An EagleEye View camera cable. One end of this cable is an HDCI connector to the

EagleEye View camera, the other end breaks out to the following connectors,

A DB-9male connector to QDX serial port for camera control.

An S-Video connectorto QDX camera input.

Two RJ-9 connectors to QDX MIC inputs.

PN: 2457-32892-001

A DB-9, male-female, serial cable for transparent data pass-through;

Release Notes

Polycom® QDX 6000™, Version 4.0.1.1

Cables Description

PN: 2457-32891-001

A DB-9, female-female, serial cable for second camera PTZ control.

What’s New in Version 4.0.1.1

The version 4.0.1.1 software includes the features and functionality of version

4.0.1. Systems running version 4.0.1.1 software can use the Polycom EagleEye

camera as the main camera or as a second camera.

Using the Polycom EagleEye Camera

The camera will be detected automatically once the system starts up.

The Polycom EagleEye camera does not support hot- plugged in with QDX 6000, which

means if the Polycom EagleEye camera is unplugged during usage, you need to detect

the camera manually before using it again.

To detect the Polycom EagleEye camera manually:

1. Connect the Polycom EagleEye camera to the Main/ Document camera

input.

2. Press and set Main/Document camera as video source.

3. Go to System > Admin Settings > General Settings > Serial Ports.

4. Set RS-232 Mode to Camera PTZ.

5. Click Detect Camera.

What’s New in Version 4.0.1

The version 4.0.1 software includes the features and functionality of version

4.0.0, with the following additions.

Release Notes

Polycom® QDX 6000™, Version 4.0.1.1

Multicast

You can configure the QDX 6000 system to allow users to stream audio and

video from one to many viewers. Viewers watch the conference from the

system's web interface. You can start streaming only when QDX 6000 is in a call.

Points to note about streaming:

•To send a stream across a subnet, multicasting must be enabled on the

network or you can unicast to a particular IP address, which will forward

the stream to that IP address.

•The number of viewers is limited only by your network topology.

To configure the QDX system for a streaming call:

1 Go to System > Admin Settings > Network > IP > Multicast.

2 Configure these settings:

Setting Description

Enable Multicast Specifies whether users can start streaming from the

system by making the Multicast option available on the

Utilities screen of the system’s web interface.

Multicast Address Specifies the multicast address used for the system. The

default address is 239.0.0.1.

Or this can be a unicast location which could be the

streaming server.

Audio Port Specifies the fixed port used for audio. This can be changed

if you need to go through a firewall.

Video Port This value is automatically assigned by QDX. This cannot

be changed.

Multicast Content Video Specifies whether to stream the content video in a call.

Multicast Far Video Specifies whether to stream the far site people video in a

call.

Multicast Local Video Specifies whether to stream the local people video in a call.

Release Notes

Polycom® QDX 6000™, Version 4.0.1.1

3 Go to System > Admin Settings > General Settings > Security > Security

Settings > > .

4 Enable Allow Video Display on Web.

Setting Description

Allow Video Display onWeb Specifies whether to allow viewing of the room where the

system is located, or video of calls in which the system

participates, using the Polycom QDX 6000 web interface.

Note: This feaure activates both near site and far site video

display inWeb Director.

To stream a conference:

1 Go to System > Admin Settings > Network > IP > Multicast, select the

Enable Multicast option.

2 In the browser address line, enter the system’s IP address, for example, http:

// 10.11.12.13, to go to the system’s web interface. Go to Admin Settings >

General Settings > Security, set the Remote Access password and the

Meeting password.

3 Place the video call to other participants.

•You can start streaming only when Polycom QDX 6000 is in a call.

•Make sure the Allow Video Display on Web option is enabled (System > Admin

Settings > General Settings > Security > Security Settings > > ).

To stop streaming a conference:

1 Go to System > Admin Settings > Network > IP > Multicast.

2 Clear the Enable Multicast selection.

To view a streamed conference:

1 On a computer running Windows XP or Windows Vista operating system,

open an Internet Explorer 6.x, 7.x, or 8.x.

Release Notes

Polycom® QDX 6000™, Version 4.0.1.1

2 In the browser address line, enter http://xxx.xxx.xxx.xxx/m_multicast.htm,

where “ xxx.xxx.xxx.xxx” is the QDX 6000 system's IP address.

3 In the prompted window, enter the user name "meeting" and the meeting

password set on your QDX 6000 system.

The stream starts automatically.

To stop viewing the streamed conference:

>> Close the web browser.

This stops the stream but does not end the call.

Camera Control for the Second PTZ Camera

QDX 6000 V4.0.1 supports camera control for the second PTZ camera.

To connect a second PTZ camera to the QDX 6000 system:

1 Connect a second camera supporting PTZ, such as Polycom EagleEye View

camera, to DOC camera input and serial control. The Polycom female-male

convert cable (labeled as “2ND CAMERA”) MUST be used to connect the

second camera serial port to the QDX serial control port.

Note: The part number of the serial cable for second PTZ camera control is

2457-32891-001. This cable can be easily recognized by the “2ND CAMERA”

label on one end of the cable.

2 Set Doc camera as video source.

3 Go to System > Admin Settings > General Settings > Serial Ports, and set

RS-232 Mode to Camera PTZ. Then click Detect Camera to detect the

camera manually.

Notes:

•IR signal cannot be received through the second PTZ camera.

Release Notes

Polycom® QDX 6000™, Version 4.0.1.1

•PTZ speed setting is not available for this camera.

Others

Corrected Issues in 4.0.1.1

The following table lists corrected issues in version 4.0.1.1.

Category Issue ID Descriptions

Preset QDX-288

QDX 6000 was unable to set presets for

video sources other than main camera

or document camera.

This issue has been corrected.

Feature Description

G.719 support G.719 audio protocol is supported in both H.323 and

SIP calls on a Polycom QDX 6000 system.

Siren 14 stereo support Siren 14 stereo is supported on a Polycom QDX 6000

system.

Support for H.264

4CIF/4SIF at all data rates

H.264 4CIF/4SIF calls are supported at data rates

above 2Mbps on a Polycom QDX 6000 system.

Live music mode support In live music mode, the system transmits audio using a

configuration that best reproduces live music picked up

by microphones.

To enable live music mode, go to System > Admin

Settings >Audio > Audio Settings.

Notes: Noise suppression and automatic gain control

are disabled when this setting is enabled.

Release Notes

Polycom® QDX 6000™, Version 4.0.1.1

Corrected Issues in 4.0.1

The following table lists corrected issues in version 4.0.1.

Category Issue ID Descriptions

Content BROAD-892

H.264 content couldn't be negotiated in

H323 calls above 1920kbps. This issue

has been corrected.

Interoperability

Polycom® VSX BROAD-871 QDX is not negotiating stereo audio with

VSX. This issue has been corrected.

Data Pass Through BROAD-1184

Data pass through may output garbage

data at system start up time.

This issue is corrected with the help of a

special cable. Please use the Polycom

data pass through cable to eliminate

garbage data at system start up.

You may use a normal serial cable for

extension, but the Polycom cable must

be connected to the QDX serial control

port.

Note: The part number of the Polycom

serial cable is 2457-32892-001. It is

easily recognizable by the “DATA” label

on one end of the cable.

Interoperability

Radvision IP/ISDN

Gateway

QDX-271

QDX 6000 cannot dial into a Radvision

IP/ISDN gateway traversing NAT. This

issue has been corrected.

Known limitations

The following table lists the known limitations for the version 4.0.1.1 release. If a

workaround is available, it is noted in the table.

Category Issue ID Found in

Release Descriptions Workaround

Audio BROAD-984 4.0.1 Hot-plug the EagleEye View Camera’s Use remote control to correct the

Release Notes

Polycom® QDX 6000™, Version 4.0.1.1

Category Issue ID Found in

Release Descriptions Workaround

microphone might change the system’s

mute status. mute status.

Interoperability

Polycom RMX 2000

Version 7.x

BROAD-2523 4.0.1 When QDX 6000 is in a call with RMX

2000 running 7.1.0.121 or later version,

the received video resolution and frame

rate on QDX 6000 may be lower than that

RMX transmits.

Disable H.264 on QDX 6000.

Interoperability

Polycom VSX BROAD-978 4.0.1 In SIP calls to the PolycomVSX system,

QDX 6000 does not negotiate transmitting

stereo audio.

Use call rates lower than 384 kbps

(including 384 kbps), or higher than

768 kbps.

Interoperability

Sony PCS-XG80 BROAD-1147 4.0.1 Sony PCS-XG80 is unable to send H.239

content to QDX 6000 when connecting to

high resolution content source.

Reduce the resolution of Sony

content to 1280x720 or lower.

Interoperability

Sony PCS-XG80 BROAD-1146 4.0.1 Occasionally, QDX 6000 crashes when the

Sony PCS-XG80 sends content when

connecting to high resolution content

source.

Reduce the resolution of Sony

content to 1280x720 or lower.

Interoperability

Tandberg MXP BROAD-1139 4.0.1 Call rates higher than 1920 kbps will

down-speed to 1920 kbps when QDX

6000 makes a SIPcall with Tandberg

MXP.

None

Interoperability

FX BROAD-829 4.0.0 People+Content does not work in calls

between PolycomQDX 6000 and FX. None

Interoperability

Tandberg MXP BROAD-361 4.0.0 Encryption check codes on Tandberg MXP

and QDX 6000 do notmatch. None

Hardware BROAD-914 4.0.1 The RS-

232 Flow Control is not supported

when the RS-232 mode is set to Pass

Thru.

None

Multicast BROAD-1097 4.0.1 System pop up an error dialog "cannot

create overlay" while reopening the

multicast page.

Close the web browser and reopen.

TV UI BROAD-793 4.0.0 When 802.1x is enabled on the system,

the EAP authentication status does not

update if the LAN cable is disconnected.

None

Camera BROAD-1087 4.0.1 Occasionally, the EagleEye camera as the

2nd camera shows blue screen. Manually detect the EagleEye

camera.

Camera BROAD-965 4.0.1 Sometimes the 2nd PTZ camera cannot

be detected automatically. Manually detect the EagleEye

camera.

Interoperability

PolycomRMX 2000 BROAD-1185 4.0.1 In SIP calls with Polycom RMX2000,

PolycomQDX 6000 receives H.263 4CIF

video instead of H.264 1024x576 video at

call rate of768 kbps.

1. Let QDX dial into RMX2000;

2. Use call rate other than 768 kbps.

Interoperability

Tandberg MXP BROAD-1183 4.0.1 In HD calls with Tandberg MXP, the lip

sync of PolycomQDX 6000 is slightly off. None

Release Notes

Polycom® QDX 6000™, Version 4.0.1.1

Interoperability

Polycom QDX 6000 systems are tested extensively with a wide range of

products. The following list is not a complete inventory of compatible

equipment; it simply indicates the products that have been tested for

compatibility with the 4.0.1.1 release.

Video conferencing systems use a variety of algorithms to compress audio and

video. In a call between two systems, each end transmits audio and video using

algorithms supported by the other end. In some cases, a system may transmit a

different algorithm than it receives. This process occurs because each system

independently selects the optimum algorithms for a particular call, and different

products may make different selections. This process should not affect the

quality of the call.

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