Plantronics Blackwire C710 User manual

Blackwire®C710™/C720™

Corded USB headset with Bluetooth®

User guide

ContentsContents

Welcome 3

What’s in the package 4

Headset features 5

Accessories/Spares 6

Using your headset 7

Inline controls 7

Wearing the headset 8

Connect, charge and make a mobile phone call 9

Connect headset to PC 9

Charge your headset 9

Make a mobile phone call 9

Make a PC call 12

Advanced features 14

Plantronics Spokes software 18

Useful tips 21

Troubleshooting 22

Welcome

Congratulations on purchasing your new Plantronics product. This user guide contains

instructions for setting up and using your Blackwire C710/C720 Bluetooth headset.

Please refer to the separate safety instructions for important product safety information prior

to installation or use of the product.

Blackwire C710/C720 next generation technology.

Featured highlights and Smart Sensor™technology:

• Auto answers calls by simply putting on your headset.

• Auto transfers calls between mobile phone and headset

• Softphone presence can be automatically updated.

• Integrated A2DP (Advanced Audio Distribution Proﬁle for Bluetooth) lets you listen to media

audio.

• Voice prompts announce power on/off, battery level, connection status and more.

System requirements

Computer

• Supported Operating Systems:

Windows XP®SP3 or later,

Windows Vista® SP1 or later,

Windows® 7 SP1 or later recommended

MAC OS X 10.6.8 or later

• Processor: 400 MHz Pentium® processor or equivalent (Minimum); 1 GHz Pentium processor or

equivalent (Recommended)

• RAM: 96 MB (Minimum); 256 MB (Recommended)

• Hard disk: 280 MB (Minimum); 500 MB (Recommended)

Browser

• Internet Explorer® V6 or better must be on the user’s system (Required)

Registering your product online

Visit plantronics.com/productregistration to register your product online

so we can provide you with the best possible service and technical support.

Technical assistance

Visit our website at plantronics.com/support for technical support including frequently asked

questions, compatibility and accessibility information.

What’s in the package

1 Blackwire C710 Headset with inline controller (monaural) or

2 Blackwire C720 Headset with inline controller (stereo)

3 Blackwire C710/C720 USB cable

4 Carrying case

Headset features

1 Right ear cushion

2 Adjustable headband

3 Left ear cushion

4 Noise-cancelling microphone

5 Mobile talk and Bluetooth on/off button

6 Volume up/volume down bar

7 Inline controller

8 Mute/unmute button

9 PC talk button

10 USB cable/connector

9 8 5

Accessories/Spares

(Sold separately)

Carrying case

Foam ear cushions Leatherette ear cushions

Blackwire C710/C720 USB cable

NOTE For more information on accessories and spares, please visit us at

plantronics.com/accessories.

Inline controls

Mobile talk button Can be used to answer or end a call directly from the headset with

a single press. LED will rapid ﬂash blue when a call is coming in and

slow ﬂash blue when on a call. Can be used to manually turn on or off

the Bluetooth radio with very long press; Bluetooth status will stay in

last known state.

PC talk button Can be used to answer or end a call directly from the headset with a

single press. LED will rapid ﬂash green when a call is incoming and

slow ﬂash green when on a call. Can also be used to put a caller on

hold with medium press.

Volume Volume up and down are available by pushing the bar up and down.

Mute A single press of the mute button will mute the microphone. A red LED

will be on when you are muted. Pressing this button again will take

the microphone off mute.

CAUTION For your safety, do not use the headset at high volumes for extended periods

of time. Doing so can cause hearing loss. Always listen at moderate levels. For more

information on headsets and hearing visit: plantronics.com/healthandsafety.

Using your headset

Wearing the headset

1 To adjust the headband, lengthen or shorten the band until it ﬁts comfortably. Position the

headset receivers so that the cushions sit comfortably over the centre of your ears.

2 For the C710 headset, position the stabiliser T-bar above your ear.

3 Once the headset is positioned on your head, adjust the ﬂexible boom so the tip of the boom

points to the corner of your mouth. The boom can be shaped to follow the curvature of your

face.

NOTE The headset is designed for the boom to be worn on the left side of your face. To wear the

headset so the boom is on the right side, rotate the microphone boom upwards until it aligns with

the right corner of your mouth. Left and right audio channels will be switched.

Connect headset to PC

1 Connect the USB cable to the PC and the inline controller.

The ﬁrst time you connect your headset to the PC, the mobile talk button on the headset will

ﬂash red and blue indicating the initial pairing process of your mobile phone.

NOTE If you do not want to pair your mobile phone now, press and hold the mobile talk button

more than ﬁve seconds to power off the bluetooth radio. The LED will turn solid red for two seconds.

See Other features for more information.

Charge your headset

NOTE Your new headset has enough power to make a few mobile calls before charging is needed.

When your headset is connected to the PC the mobile talk button will be solid red when charging and

off when fully charged.

1 Plug in your headset and place it on a ﬂat non-metallic surface. The sensors in your headset

fully calibrate while charging.

A full charge will take approximately two hours. When fully charged, the LED goes off.

NOTE Always charge at near room temperatures; never charge the battery at temperatures below 0º

C (32ºF) or above 40º C (104ºF).

Headset battery levels

With Plantronics Spokes® software installed, a headset icon will appear in your system tray,

displaying battery status. The Plantronics battery status will notify you of four different battery

levels (25%, 50%, 75% and 100%). Fully charge the headset at least once to properly calibrate

the battery status.

Make a mobile phone call

1 Activate the Bluetooth feature on your phone, then use the phone’s settings to add/search/

discover new Bluetooth devices.

BlackBerry® Settings/options > Bluetooth: On > Search for devices.

iPhone Settings > General > Bluetooth > On (starts the search for devices)

Android™Phone Settings > Wireless > Bluetooth: On > Scan for devices.

Other Consult phone manual

Connect, charge and make a mobile phone call

NOTE For detailed pairing instructions for popular mobile phones visit plantronics.com/easytopair

Blackwire C700

2 If prompted by the mobile phone, type 0000 as the passcode.

The mobile talk button will stop ﬂashing when the headset has an active connection with the

mobile phone.

3 While wearing your headset, make a test call from your mobile phone.

During an active call, the mobile talk button will ﬂash blue.

4To use the mobile phone away from the PC, disconnect the USB cable from the inline controller.

NOTE When a fully charged headset is disconnected from the PC there is enough power to make

four to ﬁve hours of mobile calls before charging is needed. Reconnect the headset to the PC and

the mobile talk button will be solid red when the headset is charging, and off when fully charged.

5End the call by pressing the mobile talk button.

TIP For iPhone users, the headset battery level is displayed on the iPhone home screen. The headset

must be connected to the iPhone.

The call does not end if you remove your headset without pressing the mobile talk button. See

Advanced features.

NOTE For call control and other features, download Plantronics Spokes software at

plantronics.com/software.

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