Plantronics BLACKWIRE C610 User manual

USER GUIDE

Plantronics

Blackwire™C610

Blackwire C620

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TABLE OF CONTENTS

Technical assistance 2

Package contents 3

Features 3

Powering the C610 & C620 4

Installing PerSono Suite software 4

Wearing the headset 5

Using the headset 6

Media Manager 7

Troubleshooting 8

TECHNICAL ASSISTANCE

Visit our web site at www.plantronics.com/support for technical support including

frequently asked questions, compatibility and accessibility information.

WELCOME

Welcome to the Plantronics family of headset products. Plantronics provides a wide range of

products from mission-critical and business-critical applications to personal communications

and entertainment. For additional information visit our web site at www.plantronics.com

where you can visit our 24/7 support, browse through our knowledge base, chat live or

ask a question. We also feature a variety of installation tutorials to make set up quick and

easy. Please refer to the safety instructions for important product safety information prior to

installation or use of the product.

Mute/Mute LED

Volume up/down

Answer/End

FEATURES

PACKAGE CONTENTS

WARNING Do not use headphones/headsets at high volumes for an extended

period of time. Doing so can cause hearing loss. Always listen at moderate levels. See www.

plantronics.com/healthandsafety for more information on headsets and hearing.

PerSono Suite

software disc

INSTALLING PERSONO®SUITE SOFTWARE

Plantronics PerSono Suite software provides the link between your headset and the

softphone application on your computer. PerSono Suite software provides the ability to

remotely detect and answer/end a call from your softphone application via the headset

call control button.

1 With the CD inserted, go to the PerSono Suite main screen and click on “Install the

PerSono Suite Software”.

2 Your softphone may require you to choose which audio device you wish to use. Please

refer to softphone documentation for details.

NOTE When the USB adapter is installed, it becomes the default audio device in your

computer. You can set preferences manually in the Windows®operating system through

the Sounds and Audio Devices option in the Control Panel.

NOTE Once installed we recommend that you set PerSono Suite to launch whenever the

Windows operating system starts.

Configuration and status

: Right-click on the headset system tray icon and choose “Open”. This will bring up

the PerSono Suite Basic Options and Current Status screens.

Refer to online application help for explanation details on the PerSono Suite

software.

POWERING

Powering the C610 & C620

The USB adapter is automatically

powered on upon inserting into the

USB port of the computer.

No additional software or drivers are

required to use this headset with

Microsoft Office Communicator.

WEARING THE HEADSET

1. Identify the components

1 Adjustable headband

2Receiver

3Click-stop turret

4Clothing clip

5Headset cord

6Ear cushion

7 Boom

8 Noise-cancelling microphone

2. Adjust the headband

To adjust the headband, lengthen or shorten the

band until it fits comfortably. The click-stop feature

keeps the headband securely adjusted.

Position the headset receiver so that the foam

cushions sit comfortably over the centre of your

ears.

2.1 Adjust to fit.

2.1

4 5

Front Back

3. Adjust the mouthpiece

3.1 Hold the receiver securely against your ear with one hand.

With your other hand, adjust the click-stop turret and the microphone so that the

tip sits two finger widths from the corner of your mouth. (To prevent breath noise,

avoid putting the microphone in front of your mouth).

3.2 Carefully bend and shape the boom with both hands as shown. Avoid bending or

twisting the boom near the microphone or earpiece.

3.1

3.4

3.2

3.3

To make a call, simply dial the number via your softphone application.

To answer or end a call, press the answer/end button.

For softphones not compatible with PerSono Suite

Check the PerSono Suite compatibility list at www.plantronics.com/PerSonoSuite for the

most current information on softphone compatibility.

If your softphone is not currently supported by PerSono Suite, remote detection and

answer/end via the headset does not function. Pressing the call control button on the

headset will not function; you must answer the call from the softphone.

Putting a call on hold

If your softphone supports this feature, holding down the answer/end button for 2

seconds will place the call on hold. Refer to your phone’s user guide for additional features

available while on hold. Pressing the answer/end button again will take the call off hold.

During a call, briefly press the mute button to mute the microphone. When muted, the

Mute LED will be lit.

To unmute press the button again.

Adjusting volume

Muting a call

USING YOUR HEADSET

Answering/ending/making calls

with PerSono Suite on softphone

To increase listening volume, press the upper end (+) of the volume button. To decrease

listening volume, press the lower end (-).

To adjust the listen or speak volume of the softphone, please refer to the softphone

user documentation.

To adjust the listen or speak volume of the audio device on the computer, use the Sound

and Audio Device section on the Control Panel.

MEDIA MANAGER

PerSono Suite provides user selectable options to manage the output to your headset from

supported media players when a call comes in and when it ends. This feature is under Media

Players in the PC Panel section of PerSono Suite.

Problem Solution

I cannot hear caller. • The USB adapter is not set as the default

audio device. Use the Audio settings

in Windows under Sounds and Audio

Devices to select “Plantronics C610 or

C620” as the audio device.

• Listening volume is too low. Press the

volume up button on the headset.

Callers cannot hear me. • Headset is muted. Press the mute

button on headset to unmute the

microphone.

• Headset microphone boom aligned

incorrectly. Align the headset boom with

your mouth.

• The USB adapter is not set as the

default Voice device. Use the Voice

settings in Windows under Sounds and

Voice Devices to select “Plantronics

C610 or C620” as the voice device.

Sound in headset is distorted.

I can hear echo in headset.

• Lower the listen volume on your

softphone until the distortion disappears.

• Adjust volume on headset.

The other headset I was using to

listen to music does not work any

more.

• The USB adapter will set itself as the

default audio device in Windows. Use

the Audio settings in Windows under

Sounds and Audio Devices to change

the device used for audio.

My headset stops responding

to button presses.

• When a PC goes into standby or

hibernation, the USB adapter is no

longer powered on. Ensure your PC is in

an active state.

My headset does not work

with the headset I am using on my

PC. (I cannot answer or disconnect

from the headset call button).

• Check compatibility list on www.

plantronics.com/personocall to ensure

your softphone is compatible for remote

answer and disconnect.

• When a PC goes into standby or

hibernation, the USB adapter is no longer

powered on. Ensure your PC is in an

active state.

• Ensure PerSono Suite software is

installed and running.

TROUBLESHOOTING

Innovation are trademarks or registered trademarks of Plantronics, Inc. All other trademarks are the property of their

respective owners.

Patents EM 001024681-0001; 001024681-0002; Patents Pending

83001-23 (11.09)

Plantronics, Inc.

345 Encinal Street

Santa Cruz, CA 95060

United States

Tel: 800-789-4971

www.plantronics.com

For product support, contact us at www.plantronics.com/support.

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