Nortel CallPilot Operating and maintenance instructions

CallPilot

Installation and Configuration

Part 2: 200i Server Hardware Installation

Product release 1.07 Standard 1.0 May 2000

555-7101-213

P0905786

CallPilot

Installation and Configuration

Part 2: 200i Server Hardware Installation

Publication number: 555-7101-213

Product release: 1.07

Document release: Standard 1.0

Date: May 2000

Printed in the United States of America

Information is subject to change without notice. Nortel Networks reserves the right to make changes

in design or components as progress in engineering and manufacturing may warrant.

The process of transmitting data and call messaging between the Meridian 1 and CallPilot is

proprietary to Nortel Networks. Any other use of the data and the transmission process is a violation

of the user license unless specifically authorized in writing by Nortel Networks prior to such use.

Violations of the license by alternative usage of any portion of this process or the related hardware

constitutes grounds for an immediate termination of the license and Nortel Networks reserves the

right to seek all allowable remedies for such breach.

The information on the following page contains Nortel Networks and third-party trademarks.

*Nortel Networks, the Nortel Networks logo, the Globemark, How the World Shares Ideas, and

Unified Networks, BNR, CallPilot, DMS, DMS-100, DMS-250, DMS-MTX, DMS-SCP, DPN,

Dualmode, Helmsman, IVR, MAP, Meridian, Meridian 1, Meridian Link, Meridian Mail, Norstar, SL-1,

SL-100, Supernode, Symposium, Telesis, and Unity are trademarks of Nortel Networks.

ACCENT is a trademark of Accent Software International Ltd.

ACTION REQUEST SYSTEM and AR SYSTEM are trademarks of Remedy Corporation.

AMDEK is a trademark of Amdek Corporation.

ANSI is a trademark of the American National Standards Institute, Inc.

AT&T is a trademark of American Telephone and Telegraph Corporation.

ATRIA is a trademark of Pure Atria Corporation.

CASEWARE is a trademark of Caseware International, Inc.

CLEARCASE is a trademark of Rational Software Corporation.

CONTINUUS is a trademark of Continuus Software Corporation.

CRYSTAL REPORTS is a trademark of Seagate Software Inc.

FRAME, FRAMEBUILDER, FRAMEMAKER, and POSTSCRIPT are trademarks of Adobe Systems

Incorporated.

HELVETICA is a trademark of Eltra Corporation.

HITACHI is a trademark of Hitachi Limited.

LOGITECH is a trademark of Logitech, Inc.

MACINTOSH and APPLE are trademarks of Apple Computer Inc.

MFA is a trademark of Astec International Ltd.

MICROSOFT, MS-DOS, POWERPOINT, WINDOWS, and WINDOWS NT are trademarks of

Microsoft Corporation.

NOVELL is a trademark of Novell, Inc.

PCANYWHERE is a trademark of Symantec Corporation.

PROMARK and RHOBOT are trademarks of DMI Promark, Inc.

SONY is a trademark of Sony Corporation.

SYBASE is a trademark of Sybase, Inc.

TIMES is a trademark of Heidelberger Druckmaschinen Aktiengesellschaft.

3COM is a trademark of 3Com Corporation.

UNIX is a trademark of X/Open Company Limited.

WINRUNNER is a trademark of Mercury Interactive Corporation.

Part 2: 200i Server Hardware Installation v

Publication history

May 2000 Standard 1.0 of CallPilot Installation and Configuration,

Part 2: 200i Server Hardware Installation is released.

vi CallPilot

Publication history Standard 1.0

Part 2: 200i Server Hardware Installation vii

Contents

1Before you begin 9

Installation flowchart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Installation steps for the 200i server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Site inspection checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Customer-supplied equipment checklist. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Required tools and additional materials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Preinstalled software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Nortel Networks supplied software media . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

2Safe handling of CallPilot components 19

General safety. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Handling components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Handling hard disks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

3About the 200i server 25

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Introducing the 200i server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Environmental specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

I/O breakout panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Peripheral connectivity. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

4Installing the server, cables, and peripheral devices 41

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

About the Equipment LAN. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Starting the installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Positioning the 200i server on the switch shelf . . . . . . . . . . . . . . . . . . . . . . . 49

Connecting the intermediate SCSI cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Preparing SCSI devices for connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Preparing the modem for connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Connecting peripheral devices to the 200i server. . . . . . . . . . . . . . . . . . . . . . 67

Completing the installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Restarting the server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

viii CallPilot

Contents Standard 1.0

Index 81

Part 2: 200i Server Hardware Installation 9

Chapter 1

Before you begin

In this chapter

Installation flowchart 10

Installation steps for the 200i server 11

Site inspection checklist 12

Customer-supplied equipment checklist 14

Required tools and additional materials 15

Preinstalled software 17

Nortel Networks supplied software media 18

10 CallPilot

Before you begin Standard 1.0

Installation flowchart

The following flowchart shows the steps to complete in Part 2 of the CallPilot

installation.

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