NEC POWERMATE NETPC Service manual

NEC Computer Systems Division,

A Division of Packard Bell NEC, Inc.

DECLARATION OF CONFORMITY

We, the Responsible Party

NEC Computer Systems Division

Packard Bell NEC, Inc.

1414 Massachusetts Ave.

Boxborough, MA 01719

(508) 264-8000

declare that the product

NEC

POWERMATE NETPC

is in conformity with part 15 of the FCC Rules. Operation of this

product is subject to the following two conditions: (1) this device

may not cause harmful interference, and (2) this device must

accept any interference received, including interference that

may cause undesired operation.

First Printing — August 1997

NEC Computer Systems Division

Packard Bell NEC, Inc.

1414 Massachusetts Avenue

Boxborough, MA 01719-2298

PROPRIETARY NOTICE AND LIABILITY DISCLAIMER

The information disclosed in this document, including all designs and related

materials, is the valuable property of NEC Computer Systems Division, Packard

Bell NEC, Inc. (hereinafter “NECCSD”) and/or its licensors. NECCSD and/or its

licensors, as appropriate, reserve all patent, copyright and other proprietary rights

to this document, including all design, manufacturing,reproduction, use, and sales

rights thereto, except to the extent said rights are expressly granted to others.

The NECCSD product(s) discussed in this document are warranted in accordance

with the terms of the Warranty Statement accompanying each product. However,

actual performance of each such product is dependent upon factors such as system

configuration, customer data, and operator control. Since implementation by

customers of each product may vary, the suitability of specific product

configurations and applications must be determined by the customer and is not

warranted by NECCSD.

To allow for design and specification improvements, the information in this

document is subject to change at any time, without notice. Reproduction of this

document or portions thereof without prior written approval of NECCSD is

prohibited.

FaxFlash is a trademark of NEC Computer Systems Division, Packard Bell NEC, Inc.

NEC is a registered trademark of NEC Corporation; MultiSync and PowerMate are registered

trademarks of NEC Technologies, Inc.; these trademarks are used under license by NEC Computer

Systems Division, Packard Bell NEC, Inc.

All other product, brand, or trade names used in this publication are the trademarks or registered

trademarks of their respective trademark owners.

Using This Guide ix

Using This Guide

The PowerMate NetPC System Administrator’s Guide

provides a quick reference to information about the

PowerMate NetPC computer.

The guide contains the following information:



Chapter 1, Setting Up the Computer, provides a brief

look at system components and information on how to

choose a site and set up the hardware. This chapter also

explains how to start up and shut down the system and

how to secure it against unauthorized access.



Chapter 2, Using NECCSD Utilities, describes the

various software utilities shipped with the system,

including the Setup utility, Flash utility, LANDesk®

Client Manager, NEC Auto Backup utility, and the

NEC Select Install program.



Chapter 3, Reviewing System Features, provides a quick

overview of the various features of the system.



Chapter 4, 24-Hour Information Services, lists the

services available to you for information and help, and

describes how to access the services.



Chapter 5, If You Have a Problem, contains

troubleshooting tips for solving simple problems and

provides information on where you can find help when

you cannot solve a problem yourself.



Appendix A, Setting Up a Healthy Work Environment,

contains guidelines to help you use the computer

productively and safely. This appendix also instructs

you on how to set up and use the computer to reduce

your risk of developing nerve, muscle, or tendon

disorders.

x Using This Guide

WARNING

Prolonged or improper use of a computer

workstation may pose a risk of serious injury. To

reduce your risk of injury, set up and use the

computer in the manner described in Appendix A,

Setting Up a Healthy Work Environment.



Appendix B, Specifications, provides a technical

description of the computer and its components.



Appendix C, Limited Warranty, provides warranty

information, policies, and restrictions.



Appendix D, System Board Jumpers, provides

information about the jumpers on the system board.

TEXT CONVENTIONS

This guide uses the following text conventions.



Warnings, cautions, and notes have the following

meanings:

WARNING

Warnings alert you to situations that could result in

serious personal injury or loss of life.

Using This Guide xi

CAUTION

Cautions indicate situations that can damage the

hardware or software.

NOTE

Notes give important information about the

material being described.



Names of keyboard keys are printed as they appear on

the keyboard, for example, Ctrl, Alt, or Enter.



Text or keystrokes that you enter appear in boldface

type. For example, type abc123 and press Enter.



File names are printed in uppercase letters. For example,

AUTOEXEC.BAT.

RELATED DOCUMENTS

In addition to this guide, the following printed

documentation ships with the computer.



How Does Your Workplace Measure Up?

This brochure provides information for setting up and

using the computer productively and safely. Information

includes guidelines to reduce the risk of injury associated

with using a computer.



NEC PowerMate NetPC Release Notes

Release Notes provide you with additional information

about the computer that was not available at the time

this guide was printed.

xii Using This Guide

The system also comes with a Healthy Environment online

document. This document complements the “How Does

Your Workplace Measure Up?” brochure.

In addition to the documentation that ships with the system,

the following documentation is available from NECCSD:



NEC PowerMate NetPC Series Service and Reference

Manual (part number 819-181873-000)

This manual provides information for maintaining,

troubleshooting, and repairing the computer. Spare parts

lists, option installation procedures, and instructions on

how to change jumper settings and the system battery

are included for qualified NECCSD personnel. This

guide also includes hardware and interface information

for programmers, engineers, and others who need to

know how the system is designed.

To purchase the service and reference manual, call

NECCSD at 1-800-632-4565 (in the U.S.) or your local

NECCSD sales provider (outside the U.S.).



NECCSD FaxFlash

NECCSD FaxFlash is an automated service that sends

the latest information about NECCSD and its products

directly to a fax machine. The service is available

24 hours a day, 7 days a week.

With FaxFlash, you can obtain product literature and

technical information bulletins. By using FaxFlash, you

can be kept up-to-date on the latest technical information

for your system.

See “NECCSD FaxFlash Service” in Chapter 5 for

information about using FaxFlash.

Contents iii

Contents

Using This Guide

Text Conventions...................................................... x

Related Documents................................................... xi

1 Setting Up the Computer

Site Selection............................................................ 1-2

Installation................................................................ 1-3

Checking the Voltage Switch................................ 1-4

Selecting System Orientation................................ 1-6

Connecting Cables............................................... 1-7

Preventing Internal Access................................... 1-8

Operation ................................................................. 1-9

Starting Up.......................................................... 1-9

Shutting Down..................................................... 1-12

2 Using NECCSD Utilities

The Setup Utility ...................................................... 2-1

When to Use Setup .............................................. 2-2

How to Start Setup .............................................. 2-3

How to Use Setup................................................ 2-4

Main Menu.......................................................... 2-5

Displayed Information..................................... 2-6

Language........................................................ 2-6

System Time/Date .......................................... 2-6

Floppy Options............................................... 2-6

Primary IDE................................................... 2-7

Advanced Menu................................................... 2-10

PnP O/S ......................................................... 2-10

Reset Configuration Data................................ 2-10

Memory Cache ............................................... 2-10

Memory Banks 0 and 1................................... 2-10

Resource Configuration .................................. 2-11

iv Contents

Peripheral Configuration................................. 2-12

Keyboard Configuration.................................. 2-15

Video Configuration........................................ 2-15

DMI Event Logging........................................ 2-16

Security Menu..................................................... 2-16

User Password Is............................................ 2-16

Supervisor Password Is................................... 2-17

Set User or Supervisor Password .................... 2-17

Clear User Password....................................... 2-18

User Setup Access.......................................... 2-18

Using a Password ........................................... 2-18

Unattended Start............................................. 2-19

Power Menu........................................................ 2-20

Boot Menu........................................................... 2-21

Exit Menu ........................................................... 2-23

Flash Utility.............................................................. 2-24

Landesk Client Manager ........................................... 2-25

PC Health Indicator ............................................. 2-26

Workstation Management ............................... 2-26

PC Health Meter............................................. 2-27

PC Health Description .................................... 2-27

Inventory............................................................. 2-28

DMI.................................................................... 2-29

Monitoring Capabilities ....................................... 2-29

NEC Auto Backup Utility......................................... 2-30

NEC Select Install CD.............................................. 2-31

Operating System Restore.................................... 2-32

Selective Application Restore Program................. 2-40

3 Reviewing System Features

System Chassis......................................................... 3-3

System Board Components ....................................... 3-3

Processor............................................................. 3-3

System Memory................................................... 3-3

Interrupt Controller.............................................. 3-5

PCI Local Bus..................................................... 3-6

Flash ROM.......................................................... 3-6

Contents v

Graphics Features................................................ 3-7

Motion Video Controller................................. 3-7

Graphics Accelerator ...................................... 3-8

Video Support ................................................ 3-8

High-Speed Communication Ports........................ 3-9

RJ-45 Port........................................................... 3-10

IDE Port.............................................................. 3-10

USB Ports ........................................................... 3-10

Sound System...................................................... 3-11

Plug and Play Support ......................................... 3-11

4 24-Hour Information Services

NECCSD FaxFlash Service...................................... 4-2

NECCSD Bulletin Board Service.............................. 4-4

NECCSD on America Online Service........................ 4-6

NECCSD on CompuServe Online Service................. 4-7

E-Mail/Fax Technical Support Service...................... 4-8

Internet..................................................................... 4-9

NECCSD Technical Support Services....................... 4-10

5 Solving System Problems

Finding Solutions to Common Problems.................... 5-1

System Problems ................................................. 5-2

Monitor Problems................................................ 5-3

Keyboard/Mouse Problems.................................. 5-4

Getting Help............................................................. 5-5

Getting Help from Your Company........................ 5-5

Getting Help from Your NECCSD Dealer............ 5-5

Getting Help from NECCSD Technical Support

Center............................................................... 5-6

NECCSD Warranty/Non-Warranty Repair

Service.............................................................. 5-7

vi Contents

A Setting Up a Healthy Work Environment

Making Your Computer Work for You...................... A-1

Arrange Your Equipment.......................................... A-3

Adjust Your Chair .................................................... A-4

Adjust Your Input Devices........................................ A-6

Adjust Your Monitor ................................................ A-8

Vary Your Workday................................................. A-10

Pre-Existing Conditions and Psychosocial Factors..... A-11

Checking Your Comfort: How Do You

Measure Up?......................................................... A-12

Checking Your Chair........................................... A-12

Checking Your Keyboard..................................... A-12

Checking Your Mouse ......................................... A-12

Checking Your Monitor ....................................... A-12

Checking You...................................................... A-13

B System Specifications

System Processor................................................. B-1

PGa Processor Socket.......................................... B-1

Standard Random Access Memory (RAM)........... B-1

Cache Memory .................................................... B-2

Read Only Memory (ROM) ................................. B-2

Video Window RAM (WRAM) ........................... B-2

Calendar Clock.................................................... B-3

Input/Output (I/O) Facilities ................................ B-3

Device Slots......................................................... B-4

Graphics.............................................................. B-4

Sound System...................................................... B-5

Dimensions.......................................................... B-6

Power.................................................................. B-6

Operating Environment........................................ B-6

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