Multitech MultiModem DID MT5634ZBA-DID User manual

MT5634ZBA-DID

Data/Fax/DID Modem

User Guide

Product Number S000234A Revision A

MultiModemDID (MT5634ZBA-DID)

written permission from Multi-Tech Systems, Inc.

Multi-Tech Systems, Inc. makes no representations or warranties with respect to the contents hereof and

specifically disclaims any implied warranties of merchantability or fitness for any particular purpose. Fur-

thermore, Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes in

the content hereof without obligation of Multi-Tech Systems, Inc. to notify any person or organization of

such revisions or changes.

Record of Revisions

Revision Date Description

A 09/18/02 Supports V.92. Initial release of manual for publication on CD.

Trademarks

MultiModemZBA, Multi-Tech, and the Multi-Tech logo are trademarks of Multi-Tech Systems, Inc.

Adobe and Acrobat are trademarks of Adobe Systems Incorporated. MNP is a trademark of Microcom,

Inc. Microsoft, Windows, Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000, and

Windows XP are either registered trademarks or trademarks of Microsoft Corporation in the United States

and/or other countries. All other brand and product names mentioned in this publication are trademarks

or registered trademarks of their respective companies.

Patents

This device is covered by one or more of the following patents: 6,031,867; 6,012,113; 6,009,082;

5,905,794; 5,864,560; 5,815,567; 5,815,503; 5,812,534; 5,809,068; 5,790,532; 5,764,628; 5,764,627;

5,754,589; D394,250; 5,724,356; 5,673,268; 5,673,257; 5,644,594; 5,628,030; 5,619,508; 5,617,423;

5,600,649; 5,592,586; 5,577,041; 5,574,725; D374,222; 5,559,793; 5,546,448; 5,546,395; 5,535,204;

5,500,859; 5,471,470; 5,463,616; 5,453,986; 5,452,289; 5,450,425; D361,764; D355,658; D355,653;

D353,598; D353,144; 5,355,365; 5,309,562; 5,301,274. Other patents pending.

World Headquarters

Multi-Tech Systems, Inc.

2205 Woodale Drive

Mounds View, MN 55112

U.S.A

Telephone (763) 785-3500 or (800) 328-9717

Fax (763) 785-9874

Technical Support (800) 972-2439

Internet

http://www.multitech.com

Contents

MultiModemDID User Guide

Table of Contents

Chapter 1 - Introduction and Description......................................................................... 5

Introduction........................................................................................................... 5

Features ............................................................................................................... 5

We Supply ............................................................................................................ 6

Safety ................................................................................................................... 6

Chapter 2 - Installation .................................................................................................... 7

Step 1: Assemble the Modem .............................................................................. 7

Step 2: Connect the Modem to Your System ....................................................... 7

Step 3: Install the Modem Driver .......................................................................... 8

Removing Your Old Modem from Windows.......................................................... 8

Chapter 3 – Operation................................................................................................... 10

Front Panel of the MultiModemDID Modem ....................................................... 10

DID Operation..................................................................................................... 11

V.92 Operation ................................................................................................... 11

Connecting to the Internet .................................................................................. 12

Dial-Up Networking............................................................................................. 12

Chapter 4 - AT Commands, S -Registers, and Result Codes ....................................... 13

AT Commands.................................................................................................... 14

V.92 Commands ................................................................................................. 28

Other Commands ............................................................................................... 30

DID Commands .................................................................................................. 32

MT5634ZBA-DID Initialization Recommendations ............................................. 32

About the Busy-Out Features and Functions ..................................................... 33

S-Registers ......................................................................................................... 36

Result Codes ...................................................................................................... 39

Chapter 5 - Remote Configuration ................................................................................ 41

Basic Procedure ................................................................................................. 41

Setup .................................................................................................................. 41

Contents

MultiModemDID User Guide

Chapter 6 - Troubleshooting.......................................................................................... 43

None of the Indicators Light................................................................................ 43

The Modem Does Not Respond to Commands.................................................. 43

The Modem Dials But Cannot Connect .............................................................. 44

The Modem Disconnects While Online .............................................................. 45

The Modem Cannot Connect When Answering ................................................. 45

The Modem Doesn’t Work with Caller ID............................................................ 45

Fax and Data Software Can’t Run at the Same Time ........................................ 45

DID Troubleshooting........................................................................................... 46

Appendix A – Regulatory Compliance........................................................................... 47

FCC Part 68 Telecom ......................................................................................... 47

FCC Part 15........................................................................................................ 48

Fax Branding Statement ..................................................................................... 48

Canadian Limitations Notice ............................................................................... 48

Industry Canada ................................................................................................. 48

Appendix B – Technical Specifications ......................................................................... 49

Appendix C - Warranty and Repairs ............................................................................. 50

Appendix D - Upgrading the Modem’s Firmware .......................................................... 52

Appendix E - Installing a Modem Under Linux .............................................................. 54

Introduction......................................................................................................... 54

Standard Linux Serial Port Definitions ................................................................ 54

Installation .......................................................................................................... 54

Setup .................................................................................................................. 54

Appendix F - Technical Support .................................................................................... 56

Index .................................................................................................... 57

Chapter 1 - Introduction and Description

MultiModemDID User Guide

Chapter 1 - Introduction and Description

Welcome to the world of data communications. You have acquired one of the finest intelligent data and

fax modems available today from one of America’s oldest and most respected modem manufacturers:

Multi-Tech Systems, Inc. This User Guide will help you install, configure, test, and use your modem.

Introduction

The MultiModemDID combines Direct Inward Dial (DID) with Super G3 V.34/33.6K bps fax and V.92 data

modes of operation. Direct Inward Dial allows the user to use a block of telephone numbers larger than

the number of physical telephone lines for direct dialing to extensions. When combining DID with inbound

fax calls to a fax server, each user on the fax server can have faxes automatically routed to them at their

client computer desktop.

DID fax routing assigns a unique fax number for every network user or network device (such as a

printer). Senders simply dial a typical telephone number - no special procedures are required. The fax

server automatically delivers the incoming fax to the user over the local area network.

Users get improved efficiency and security, since their faxes are delivered by the network fax server to

the client desktop as soon as they are received. Time-wasting trips to the fax machine are eliminated and

employees are more productive. In addition, DID offers a higher degree of security for both the sender

and the recipient since faxes are not left unattended at a central fax machine.

The MT5634ZBA-DID utilizes Super G3 V.34 fax speeds of 33.6K bps. Now, computer-based fax servers

can achieve the Super G3 speeds found in dedicated fax machines. The MT5634ZBA-DID also supports

T.31 Annex B and T.32 Annex C, which allows the higher V.34 speeds to operate with Class 1.0 and

Class 2.1 code sets. In addition, “on-the-fly” two-dimensional fax data compression plus support for error

correction mode (ECM) increase the performance of the MT5634ZBA-DID to levels previously only found

in expensive fax boards and dedicated fax machines.

To implement DID fax routing you must purchase fax server application software that supports Multi-Tech

DID commands and DID routing, and obtain an analog DID trunk line which supports the inbound fax

calls and a regular loop-start line for outbound fax transmission.

Features

·One Direct Inward Dial (DID) port

·Super G3 V.34/33.6K bps fax communication

·T.31 Annex B Class 1.0 and T.32 Annex C Class 2.1 fax commands

·Error Correction Mode (ECM) provides fast and reliable fax transmissions

·Supports Wink-start, Immediate-start and Delay dial service types

·V.92/56K data mode

·V.44 compression improves data throughput rates

·V.42 error correction

·Flash memory for easy updates

Plug and Play operation.

Interactive automatic dialing and command mode configuration.

In standard mode, you can store up to four command lines or telephone numbers of up to 40

characters each in the modems’ nonvolatile memory.

Pulse- or tone-dials and recognizes dial tones and busy signals for reliable call-progress detection.

Detects AT&T calling card tones.

Caller ID.

Remote configuration.

Incorporates self-resetting lightning protection.

Chapter 1 - Introduction and Description

MultiModemDID User Guide

We Supply

•An MT5634ZBA-DID modem

•A set of four self-adhesive plastic feet

•A power supply

•A 9-pin to 9-pin serial cable

•Two RJ-11 telephone cables

•A printed Quick Start Guide

•A CD containing modem drivers, a User Guide, and Adobe Acrobat Reader.

You Supply

•A computer with an available serial port

•A nearby AC power outlet

•A nearby phone line jack

•A nearby analog DID trunk line with a block of associated DID telephone numbers

Safety

1. Use this product only with UL and cUL listed computers.

2. To reduce the risk of fire, use only 26 AWG (.41mm) or larger telephone wiring.

3. Never install telephone wiring during a lightning storm.

4. Never install a telephone jack in wet locations unless the jack is specifically designed for wet

locations.

5. Never touch uninsulated telephone wires or terminals unless the telephone line has been

disconnected at the network interface.

6. Use caution when installing or modifying telephone lines.

7. Avoid using a telephone during an electrical storm. There is a risk of electrical shock from

lightning.

8. Do not use a telephone in the vicinity of a gas leak.

Chapter 2 - Installation

MultiModemDID User Guide

Chapter 2 - Installation

Step 1: Assemble the Modem

The only assembly required is to mount the feet on the bottom of the modem. Simply peel the four self-

adhesive plastic feet off the backing strip and press them into the recesses on the bottom of the modem.

Step 2: Connect the Modem to Your System

Turn off your computer. Place the modem in a convenient location, and then connect it to your

computer’s serial port, the phone line, AC power, DID line, and your phone.

Connect the Modem to Your PC

Plug one end of the serial cable into the connector on the modem, and plug the other end into a

serial port on your computer, such as COM1 or COM2.

Connect the Modem to the Telephone Line

Plug one end of the phone cable into the modem’s LINE jack and the other end into a phone wall

jack. The phone cable is included with your modem.

Note: The LINE jack is not interchangeable with the PHONE jack. Do not plug the phone into the LINE

jack or the line cable into the PHONE jack.

Chapter 2 - Installation

MultiModemDID User Guide

(Optional) Connect the Modem to the Phone

For voice-only calls, plug a phone into the modem’s PHONE jack.

Connect the Modem to the AC Power Outlet

Make sure the power is switch is OFF. Plug the DC power transformer into a power outlet or power

strip. Plug the other end into the PWR jack on the modem. The DC power transformer is included

with your modem.

CAUTION: Use only the DC power transformer supplied with the modem. Use of any other

transformer voids the warranty and can damage the modem.

Connect the Modem to the DID Line

Plug one end of the phone cable into the modem’s DID jack and the other end into an analog DID

trunk line jack. The DID Line cable is included with your modem.

CAUTION: The DID Line cable has a 4-pos RJ11 on one side and a 6-pos on the other. Never plug

the DID connector into a standard POTS Line. This may damage the modem or the central office

equipment. Use only an analog DID Line.

Power-on Test

Test the modem by turning it on (an on-off switch is located on the side panel). When you apply

power, the modem performs a diagnostic self-test. The 56 indicator lights, and if a terminal program

is running, the TR indicator also lights. If this does not happen, check that the power switch is on,

the power supply is solidly connected, and the AC outlet is live. If these measures do not work, see

the

Troubleshooting

chapter.

Step 3: Install the Modem Driver

1. Make sure your modem is connected properly, and then turn on your computer. Windows should

detect your new modem and open the Install New Modem wizard.

Note: If Windows cannot find a modem, your modem may be turned off, it may be plugged into the

wrong connector on your computer, or the serial cable may be faulty. See “None of the LEDs Light

When the Modem Is Turned On” and “The Modem Does Not Respond to Commands” in the

“Troubleshooting” chapter in the complete User Guide.

2. Insert the MT5634ZBA-DID CD into your CD-ROM drive, and then click OK.

3. Windows installs the modem driver.

4. Click Finish to exit

Removing Your Old Modem from Windows

When your new modem replaces another modem, the old modem installation remains in Windows after

you install the new modem, and the old modem is still selected in HyperTerminal and other Windows

applications. Although you can change the application connection descriptions one at a time, it is easier

to force Windows applications to use the new modem by removing the old modem from Windows.

Chapter 2 - Installation

MultiModemDID User Guide

From Windows 2000, XP

1. Click Start | Settings |Control Panel.

2. Double-click the Phone and Modems icon and click on the Modems tab.

3. In the list box, select the old modem.

4. Click Remove, then click Close.

5. The next time you dial a HyperTerminal connection, it will select your new modem and ask you

to confirm the selection.

From Windows 98, Me

1. Click Start | Settings |Control Panel.

2. Double-click the Modems icon to open the Modems Properties sheet.

3. In the list box, select the old modem.

4. Click Remove, then click Close.

5. The next time you dial a HyperTerminal connection, it will select your new modem and ask you

to confirm the selection.

Chapter 3 - Operation

MultiModemDID User Guide

Chapter 3 – Operation

Front Panel of the MultiModemDID Modem

The MT5634ZBA-DID modem has 10 LED indicators on the front panel that provide information about

how your modem is operating: status, configuration and activity.

Transmit Data - The TD LED flashes when the modem is transmitting data to another modem.

Receive Data - The RD LED flashes when the modem is receiving data from another modem.

Carrier Detect - The CD LED lights when the modem detects a valid carrier signal from another

modem. It is on when the modem is communicating with the other modem and off when the link is

broken.

56 - The 56 LED is a 56K mode indicator. It lights whenever the modem is set for or connects

using the V.90 or V.92 protocols.

33 - The 33 LED is a V.34 mode indicator. It lights whenever the modem connects using the V.34

protocol.

Off-Hook - The OH LED lights when the modem is off-hook, which occurs when the modem is

dialing, online, or answering a call. The LED flashes when the modem pulse-dials.

Terminal Ready - The TR LED lights when a communications program is using the modem. It

means the modem is ready for an outgoing or incoming call. It goes off when the communications

program disconnects the serial port. When it goes off, a connected modem will also disconnect.

Error Correction (V.42) - The EC LED lights continuously when the modem is in V.42 error

correction mode, and it flashes when compression is achieved.

Fax - The FX LED lights when the modem is in fax mode.

DID - The DID LED lights when there is an incoming call on the DID line.

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